BT (British Telecom)

BT (British Telecom) Outage Report in Hengoed, Caerphilly County Borough, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hengoed, Caerphilly County Borough, Wales 04/01/2025 16:55

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (14%)

    E-mail (14%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Blackwood, Pontypridd, Aberdare, Pontypool, Cwmbran, Ebbw Vale, Hengoed, Bargoed, Caerphilly, Abergavenny, Merthyr Tydfil, Treharris and Pontyclun.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport TV
United KingdomBlackwood Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • ondineb Ondine (@ondineb) reported from Aberaman, Wales

    I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jimbo_horner James Horner (@jimbo_horner) reported

    @bt_uk Yes no problem. BBC1 HD signal strength 44% signal quality 0%

  • philmarstonline Phil Marston (@philmarstonline) reported

    @bt_uk just moved from an 80 mbps connection in our old house with you to 14 which is all that you can provide in our new one. You’ve made me take out a new 24 month contract. Connection is too slow to be useful & others offering faster. How do I get out so I can work from home?!

  • RussToms Russ toms (@RussToms) reported

    @bt_uk any chance of sorting your service out? My broadband has just dropped of twice in the space of 5 minutes and it’s getting more and more regular lately.

  • Mark196x Mark_6x (@Mark196x) reported

    @bt_uk Thanks Catherine, I think it's mainly the inferior @YouViewSupport platform that's the main issue. There are many people that have had similar failed recordings and who've asked to have the option of manually scheduling a recording. My previous BT Youview box did the same too.

  • GrumpyOldMeir Al Meir (@GrumpyOldMeir) reported

    Haven't been a @bt_uk customer for a couple of years now, but it's nice to know they're still crap. Customer Service misinforming customers on processes and potentially causing @EE stores problems at the same time

  • valeriyku0b Ashley Garrett 🪝💐 (@valeriyku0b) reported

    @bt_uk @Leegend90 Damn same thing happened to me I contacted support for almost two weeks and all I got wasautomated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

  • 443Claudius Claudius Thomas (@443Claudius) reported

    @premierleague Horrible match so far. Really poor quality. @btsport @btsportfootball

  • jimbo_horner James Horner (@jimbo_horner) reported

    @bt_uk ITVHD signal strength 42 signal quality 80

  • 20decs1 20decs (@20decs1) reported

    Jermaine Jenas is such a **** commentator - dull, monotone and just downbeat overall #btsport #THFC

  • RDCookLismore Rab Cook (@RDCookLismore) reported

    Well @btbusinesscare @BTBusiness your service is utterly appalling. You have now twice internally cancelled an order to convert a personal line over to a business contract despite assurances it was a straight forward process. Over a month without broadband on the line now 😡