BT (British Telecom) Outage in Hengoed, Caerphilly County Borough, Wales

Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

@bt_uk Your wifi is absolutely ******* shit, thanks

@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

@VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

@BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

@bt_uk Right... so you’ll just carry on taking my current monthly bill of £66 for the next 3 months... my Facebook is plastered with ads for super fast broadband for half that price! Are you going to reduce my bill? I could’ve gone with someone else if I’d known it would be this bad!

@bt_uk i have just recieved this years phone book and noticed that your still printing my phone number under my mums name. The account was been transferred to me in 2009 when she died how do we go about rectify this 11 year old issue?

So annoyed ordered a new iPhone from @bt_uk on Thursday which wasn’t delivered, have rang @bt_uk twice and sent a complaint but haven’t had any reply, rubbish customer service!

@bt_uk can you explain why I’ve now been without internet for nearly 9 hours with no warning or any way to contact? What doesn’t help is my mobile network is also down!!!

Wow. A company like @BTCare still think it's appropriate to make you call to cancel a service initiated entirely online. Shall I chisel it into slate and strap it to a pigeon holding some semaphore flags too?

@bt_uk wtf are you doing you retarded pricks

@bt_uk ok cool thanks, no call back, no tweet, no idea when I’ll get my substitute internet and my original order looking at a month delay. Spending more of my own money for data on a router from another company that I’ve never been with before (thanks @EE,mini router doing good)

@Stewchat @amongthehills60 @bt_uk Agreed! We have tried to fix it with a SIM that connects to all networks but even still some areas have no connection to any network.

@bt_uk Actually, still need help. Had a line fault that an engineer allegedly fixed on Friday. Problem still there, another engineer due out today and didn’t show. No communication from BT to say what’s happening. Been an absolute fiasco getting it sorted from the start.

@btbusinesscare WE WANT TO LEAVE TOMORROW!!!!! THIS SERVICE IS CURRENTLY PROVIDING 11MB DOWNLOAD SPEED AND YOU HAVENT CONTACTED US FOR 2 WEEKS. 2 ENGINEER VISITS AND MULTIPLE FAKE PROMISES. THIEVES.