BT (British Telecom) Outage in Hengoed, Caerphilly County Borough, Wales

@bt_uk internet is the worst thing I’ve ever experienced. Can’t handle more than 3 devices or it’ll cut out, but yet when we complain they want to charge 100 pound for someone to come out and sort it, “fibre optic” my arse, absolute rip off

@YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊

@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

@SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

@bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

Uncle offered new hub from @bt_uk turned up four days late. So after taking a day off work last week(self employed) for an engineer, there was a no show. Rebooked again for today & guess what. Another no show. Case manager supposed to ring back. Guess what, no call #poor @WhichUK

@ODDSbible @BTSportBoxing @btsport @1927Cookie wtf is this about

@bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

@bt_uk Send me the £20! Mine has been awful lately. So so slow!

@btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

@J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

@Deano_G7 @btsport Knobheads life was better before they turned up. Hopefully another setanta and they **** off

@WHPASS1 @CoopeyCoope @btsport Christ I thought it was just me - I've restarted the TV, the Chromecast and my internet connection trying to fix this problem!

@btbusinesscare @BTCare We've had 3 engineers out since Friday to fix faults at the exchange but there is still an issue with the internet which BT are refusing to acknowledge

@BTCare @btbusinesscare We have been talking to bt for the past 5 days and they DON'T care. No concern for a long term loyal customer at all. All they want to do is charge us for a new router or a dongle!

@BTCare Na no problems, I like living without internet, I feel like it's 1999 again #throwback

@CiaranM88x @btsport So agree. I’ve turned it to mute. Bad enough watching let alone listening to them.

@BTCare But then I get this! 3 people hung up on me in a row, before the 4th call resulted in me speaking to someone. Your ‘service’ is by far and away the most disgraceful I have ever had the ordeal of experiencing.

@btsport commentators shut ******** up about Pep and comment on the ******* game...

@btsport Hi, I'm trying to watch a program on BT Sport 3HD & there's all this football rubbish down the left hand side & across the bottom of the screen...can you please tell me how to get rid of it all please?

137 loses for a professional boxer... wtf? #btsport #boxing

@BTCare is your website down? Trying to place an order and it keeps saying there’s a technical issue after all my details are entered!

@DD_B18 @btsport Yeah, the latter half of that article is key. They ended up diverting money that should have been used to improve the network to cover their increasing outlay, they've sacked the CEO of BT, largely down to this too.

@DD_B18 @btsport The thing with BT sport was, it never had a remit to make money. It was always about broadband retention & new broadband customers. That hasn't happened, so shareholders are now unhappy & this is part of the fallout.

@BTCare a bit of rain and all my terrestrial and Freeview channels are down, time to leave this doggy British Empire telecommunications company one thinks

@BTCare just had a scam call from someone claiming to be you - your help desk said “most customers have received them” - anything you can do?

@BTCare Had this text is it genuine? Hi, BT Here. Good news! We're improving our network so you can enjoy faster speeds at no extra cost. No engineering visit required, but we will need to disconnect your line for upto 2hrs around 08:30 on 19-JUL-18. Please reboot your hub after

@BTCare My home hub 6 is naffed!! It wont connect to several devices in the house, ive tried resetting, on off, settings with everything, nothing works! Range is extremely poor, wont go to the kitchen anymore either! Replace it please!!!

@bt_uk Residential Chris, I have been chasing a resolution for months only to be continually fobbed off or completely ignored. Impossible to call (Black)Hawk as customer service reps do not exist.

@bt_uk I just had a telephone call from some claiming to be from BT saying my internet service will be terminated for 28 days due to it not being secure. I don’t have BT broadband or any other BT service. Please can you confirm this to be a scam call or not. Thankyou 😁

@amarmajidphotos @virginmedia @PlayAvengers Move to @bt_uk @amarmajidphotos you will defo get better customer service and they can arrange call back in such serious cases

@BTCare both my phone lines up and down like yoyos

@bt_uk They were fixing your land assets, installing a new line for YOUR new customer, so we’re doing your work. Also you are both owned by BT Group plc. You can all talk to each other so tell them this.

@bt_uk As soon as I type this it's back down again

@btbusinesscare They have but I am not sure if anything is actually going to be done about it. I said on the phone, this isn't a therapy session. I don't just need to get it off my chest and be 'understood,' I want to see a resolution and a recognition of the hassle it has caused.

@bt_uk Yes. Seems to be back up now but it's been intermittent since 12pm. Same issue as reported as other users on downdetector

@bt_uk people, avoid at all costs. Crap provider!!

@bt_uk due to have an engineer visit yesterday 2pm-4pm. #noshow with no further comms to advise why or re-book a time. Still the BT broadband issues persist, now 1 day off work down and countless issues unresolved - #customercomplaint