Is BT (British Telecom) having an outage in Hengoed, Caerphilly County Borough, Wales?

@BTCare Ridiculous to ask me what speed my contract states when I signed up 15 years ago. I had 2mbps then and 3.6 mbps now. Of course 0.25 mbps is not acceptable. Shameful tactics trying to avoid resolving the issue.

@BTCare What’s this roam like home service? If my son uses his plan data allowance abroad will it cost me more than if using at home?

@BTCare Can't believe the standard of responses from BT today which has ranged from telling me outright there is no issue with the line to trying to convince me that the minimum service has been met and therefore you will do nothing. As if web pages not loading is ok

@btbusinesscare Why is your ****ing email system not working again! Totally unacceptable.

@BTCare Only after 3 phonecalls has BT identified a line fault within 10 minutes and flagged the issue with BT OpenReach.

@BTCare For the record, I have wasted 1 hr 30 mins on 2x different calls to your UK 'Tech' team who claimed there was no fault on the line. BT 'Care' on twitter refused to assist and tried lying to me that there isn't a problem, as though I would make it up.

@cumbriats please can you provide me a contact number to make a complaint regarding @BTCare as I have been lied to consistently and not provided with a service advertised that I have paid for and am contracted to. This has been happening over 24months!

@BTCare Autocorrect fun there: Donegal should have been “in London”... so... have there been issues with 4G in London today/this weekend? Service has been shocking.

@BTCare Internet was supposed to be reconnected on the 15th. Nothing. Then was told 20th. Nothing. Spoke to 4 advisors all telling me different things. Said that a complaint had been made on our behalf and compensation and no communication at all!!

@danielstorey85 @BTCare Should have gone with @zeninternet to be fair, best customer ratings in the industry. Wouldn’t touch el cheapo bt/sky etc with a barge pole