BT (British Telecom) outages and service status in Pontypool, Wales
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The latest reports from users having issues in Pontypool come from postal codes NP4 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Pontypool, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Pontypool, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Blackwood, Newport, Caerphilly, Pontypool, Hengoed, Cwmbran, Bargoed, Ynysddu, Treharris, and Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood
|
Internet | 2 days ago |
|
Newport
|
Total Blackout | 3 days ago |
|
Newport
|
Total Blackout | 3 days ago |
|
Newport
|
Total Blackout | 3 days ago |
|
Newport
|
Wi-fi | 8 days ago |
|
Newport
|
Internet | 9 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
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WPTuts (@WPTutz) reported from Pontypool, Wales@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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🏴☠ Mr Mallett ☠🏴 (@Mr_Mallett666) reported from Newport, Wales@btsport sort your streaming service out 🤔
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Darren Little (@Npteggchaser) reported from Victoria, Wales@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Tom Neville (@TNevillee) reported from Trethomas, WalesHonestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Leon Ip (@ippyfuzion) reported from Newport, Wales@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Owen (@Owen_Jenkss) reported from Risca, Wales@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Dai Williams (@Dai_ssrs) reported from Pontypool, WalesDid Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Don Maidment (@DonKiano) reported from Maesycwmmer, Wales@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Han🏴 (@Hanlccook) reported from Caerphilly, Wales@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, WalesWtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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Adam Lee (@AdamLee2011) reported from Newport, WalesBt sport not working on virgin media 😡 #Btsport #virginmedia
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Gerald J Davies (@GerJDav) reported from Caerphilly, Wales@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, WalesWho are the commentators on BTSport? Absolutely awful
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸 (@BigBernie4) reported from St. Julians, Wales@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Tom Neville (@TNevillee) reported from Trethomas, WalesBT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, WalesShocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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lreid71@hotmail.co.uk (@lreid71) reported@bt_uk just got a customer survey from you! Really, you want my opinion? Read the comments and updates on my fault record, I can assure you, you’ll fully understand my level of satisfaction then! 0/10
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Aileen 🇪🇺 (@aillynnbee) reported@bt_uk Many thanks BT for helping me with this, not sure why it is easier to resolve by DM on twitter than phoning customer services? It would be really great if BT had a policy specifically for moves to Care Homes. Looking on forums, I am not the only one who has had problems with this
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larry john page (@larryjohnpage1) reportedRT @btsport: RT @btsportufc: - Finding motivation as P4P no. 1 - Colby's broken jaw - The fire extinguisher incident - Leon Edwards' title chances When…
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Chris P (@cproctoruk) reported@iFindRob @SkyHelpTeam @bt_uk Or the builders down the road who stuck their digger clean through a 100 point network cable 😡
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John Christopher (@WhiteRoseJohn) reported@bt_uk No, I want to know why a loyal long term customer is paying £14 more a month than a new customer?
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Idiot Sauvignon (@mark_snow) reportedNever again will I use @bt_uk for residential/business purposes. @RNIB registered friend asks me to help with phone, after he used his pin to connect a call via 195 & the call wouldn't disconnect. I phoned 195 & was hung up on twice when explaining the problem. Utter disgrace.
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Sagar Lungiwala (@sagarlungi) reported@btbusinesscare you really need to streamline your process. 21 days and counting still my phone/broadband not working😫
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lreid71@hotmail.co.uk (@lreid71) reported@bt_uk is anyone going to help me? Or will I just accept the pathetic DMs?
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Jordan (@KernowJordan81) reported@bt_uk @duffersj70 I wouldn't get too confident in your praise! What BT don't tell you is that their service will never ever run at the "guaranteed speed" and you'll most likely go days without any service at all. 2 days and counting here, trying to run a business, no contact from BT at all.
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Richard Fortune (@richard_fortune) reportedHi @bt_uk, my broadband and landline have just stopped out of the blue. I reported this and your service has checked the line, declaring there is a fault. You texted to say you AIM to fix by midnight on the 9th November! No you need to sort this now in the next 4 hours.