BT (British Telecom) outages and service status in Pontypool, Wales

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypool, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cwmbran, Caerphilly, Pontypool, Blackwood, Treharris, Ystrad Mynach, and Bargoed.

City	Problem Type	Report Time
Newport	Internet	2 days ago
Cwmbran	Internet	2 days ago
Newport	Wi-fi	2 days ago
Newport	Internet	4 days ago
Cwmbran	Internet	5 days ago
Caerphilly	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

• 
  Nickynackynoo (@nicnacnoopixs) reported 1 minute ago from Trethomas, Wales

  @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

• 
  James Moss (@UKEmpLawyer) reported 4 minutes ago from Allt-yr-Yn, Wales

  @omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.

• 
  Tom Neville (@TNevillee) reported 4 minutes ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported 5 minutes ago from Newport, Wales

  @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

• 
  OzUrfa (@OzUrfaCardiff) reported 7 minutes ago from Beechwood, Wales

  @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

• 
  Don Maidment (@DonKiano) reported 7 minutes ago from Maesycwmmer, Wales

  @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

• 
  Citrus Arts UK (@CitrusArtsUK) reported 8 minutes ago from Pontypridd, Wales

  @btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.

• 
  Gerald J Davies (@GerJDav) reported 10 minutes ago from Caerphilly, Wales

  @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

• 
  Dai Williams (@Dai_ssrs) reported 12 minutes ago from Pontypool, Wales

  Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

• 
  Sam 💕🦥💕 (@Sammy78avfc) reported 18 minutes ago from Ebbw Vale, Wales

  Who are the commentators on BTSport? Absolutely awful

• 
  Nickynackynoo (@nicnacnoopixs) reported 21 minutes ago from Trethomas, Wales

  @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

• 
  Steffan McMahon (@Steffan_McMahon) reported 23 minutes ago from Bargoed, Wales

  @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

• 
  Shaun Porter (@srp0000) reported 48 minutes ago from Newport, Wales

  Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 51 minutes ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  Gavenny Baggie (@R_Bradley_WBA) reported 54 minutes ago from Abergavenny, Wales

  @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

• 
  Nickynackynoo (@nicnacnoopixs) reported 55 minutes ago from Trethomas, Wales

  So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

• 
  Max (@Max25143798) reported 55 minutes ago from Newport, Wales

  @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

• 
  Steveo Davies (@STEVEOLUCKY7) reported 56 minutes ago from Caerphilly, Wales

  Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

• 
  Peter N (@gooner1947) reported 56 minutes ago from Blackwood, Wales

  @bt_uk Send me the £20! Mine has been awful lately. So so slow!

• 
  Andrew Hazard Photography (@AndrewHazard) reported 59 minutes ago from Panteg, Wales

  @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Reardon (@DanReardon76) reported 4 minutes ago

  Dear @bt_uk we moved to an address you don't supply to in Jan. You said cancellation would be automatic but are still chasing me for payment. Your CS team are simply unable to comprehend and my complaint was closed without investigation. Come on eh?

• 
  Paul stagg (@Staggly) reported 6 minutes ago

  @bt_uk are you not contractually supposed to prove a bill? if you won’t let me log in to my account or let me reset passwords etc to get access and still can’t fix this issue after a week surely that’s breach? i will cancel my direct debit until i can access my bills

• 
  Adam Darke (@adarkelimited) reported 9 minutes ago

  @dedmans @bt_uk Cannot be worse than BT. Impossible. Their customer service and levels of competency are off the charts appalling. No idea how they even run a business.

• 
  Nscale (@nscale) reported 10 minutes ago

  Last month we announced our plans to work with @bt_uk and @nvidia to bring sovereign AI infrastructure to the UK. Deploying up to 14MW of NVIDIA-powered compute across three BT sites, connected by their national network, with all data remaining within the UK. 🧵

• 
  jack250213 (@e4290936) reported 10 minutes ago

  @bt_uk calling itself 'customer centric ' grates with me after an internal transfer of my broadband went horribly wrong, then four hard searches on my creditworthiness and three attempts to get BT broadband and a TV package also successfully completed by phone after a time on the phone that I regret all fell through with no explanation or apology. Customer centric? You are having a laugh BT!

• 
  Trevor Chenery (@Krisp06) reported 14 minutes ago

  @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

• 
  Paul stagg (@Staggly) reported 14 minutes ago

  @bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us

• 
  Lee Williams (@LeeWilliams154) reported 19 minutes ago

  @bt_uk Excellent service from Brian at your call centre BT when I called, got everything I wanted and possibly TV from you in a few months

• 
  Technicslover (@technicslover) reported 21 minutes ago

  @bt_uk can advertise all they like, but the fact remains they are an anti white super woke organisation who's sole purpose is to rip ******** out of people. Really hope they go out of business and take @EE with them.

• 
  Tracy Kydd (@injuredcyclist_) reported 26 minutes ago

  @bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it