BT (British Telecom)

BT (British Telecom) Outage Report in Pontypool, Torfaen County Borough, Wales

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The latest reports from users having issues in Pontypool come from postal codes NP4.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontypool, Torfaen County Borough, Wales 04/23/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Hengoed, Caerphilly, Pontypool, Blackwood, Cwmbran, Ebbw Vale and Bargoed.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomHengoed Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • ferch_Cenydd Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported from Cardiff, Wales

    @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • Mr_Mallett666 🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported from Newport, Wales

    @btsport sort your streaming service out 🤔

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ShahnoorAli シャヌアー (@ShahnoorAli) reported

    @bt_uk what's seems to be the issue with internet being down in the M13 area?

  • stumbeline1987 Anotherkentishlasd (@stumbeline1987) reported

    @bt_uk been unable to wfh for 4, going on 5 days. Engineer today could have fixed wifi but didn’t because we are going to leave you- if I lose my job will you pay my wages? We are still paying you for a service until mid April!

  • cranston65 Ian Cranston 🇺🇦 (@cranston65) reported

    @bt_uk hello there - would you happen to have a web page where I can request removal from a mailing list - I get advertising snail mail send to my address for my limited company but I'm already a BT customer - thanks

  • geordiechris48 Chris Johnson (@geordiechris48) reported

    @bt_uk Does your mobile service support eSIM?

  • chriswalton80 Yam (@chriswalton80) reported

    @englishreal888 @England @bt_uk Shaw constantly slowed the play down

  • wes_mathew Wesley Mathew (@wes_mathew) reported

    @bt_uk Hi there, I really don’t have the time to wait on hold for hours on end. Surely there is some other way I can indicate to your team that I’d like to cancel my subscription?

  • thekarisgeorge Karis™ Kubili (@thekarisgeorge) reported

    @bt_uk Hey is there an outage is E14?

  • MrKevinPrior2 Mr Kevin Prior 🇺🇦🇬🇧 (@MrKevinPrior2) reported

    @England @bt_uk @BellinghamJude Bellingham should be playing in the Premier League. But having said that Sancho moved from Bundasliga to PL (also) at Man Utd and not done as well as I thought he would. I wonder if Sancho still suffering the hang over from the Euro final.

  • fox77361541 fox (@fox77361541) reported

    @OSR_Bopop @England @bt_uk Had absolutely nothing to do all night. Ivory coast are really poor.

  • outsort1 Vinnie The Traitor (@outsort1) reported

    @bt_uk It’s parent as the father has recently passed away. Not even put to rest yet. He’s now made a complaint to OFCOM.