BT (British Telecom) Outage in Caerphilly, Wales

@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

Bt sport not working on virgin media 😡 #Btsport #virginmedia

@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?

@btsport sort your streaming service out 🤔

Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

Hey @Ofcom how is it that @bt_uk are aloud to use this number for their customer service : 08456006156 Charged £3.70 for a 7 min call. I see others charged £20 and £30. Absolute ripoff.

@bt_uk Well I haven't signed any contract for digital service and do not think I will your letter arrived unsolicited so I won't be accepting BT digital services.

@bt_uk has anybody had any luck with trying to sort a IPC6023 error code the internet isn’t being much help & my BT Tv is hard wired to the modem

@bt_uk credit where its due reported issue last night and resolved with in 24hours out to the house and a quick repair

@bt_uk I have a BT Halo 1 Fibre 900 package. You promise a “reliable wi-fi signal in every room” whatever that means. In my son’s bedroom, I don’t even get 1Kbps. I have to get back on 4G and switch the wifi off. How do I get the £100 back?

@bt_uk I was bitterly disappointed with BT when the BT engineer didn’t turn up between 1 and 6pm last Monday 14th to discuss my full Fibre installation. I then called BT where a person says, you haven’t got a new order with us and starts to proceed with prices! 🤔 #COMPLAINT

@bt_uk Seriously you expect people to pay £84.99 for something that could mean the difference between help and no help!! I'll say that is disgusting I do not expect to have to pay for something that is a necessity. Or maybe you're having a laugh....

@bt_uk My provider @skyuk has provided me the details on how to deal with. And they have also checked the number and not on their Network. Which I believe you need to do as well and terminate the line before someone innocent falss prey to them. #dutyofcare

@bt_uk you can read and review the complaint without removing goodwill, clearly i wouldn't be here talking on social media if things were completely resolved. Goodwill is fine with all that has taken place but since you can do the things that before your staff said BT couldn't, do it...

@bt_uk if you really mean and care to help your customer, do all 3 things without removing any goodwill. or since i believe after going through all that i have i deserve that goodwill and more. i should expect a negative response, let me get ready to be dissapointed again.