BT (British Telecom) outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Pontypridd, Cardiff, Pontypool, Aberdare, Blackwood, and Tonypandy.

City	Problem Type	Report Time
Newport	Total Blackout	20 hours ago
Pontypridd	Internet	1 day ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	4 days ago
Cardiff	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 0 seconds ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  Andrew Hazard Photography (@AndrewHazard) reported 3 minutes ago from Panteg, Wales

  @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

• 
  Desta Omar (@desta_omar) reported 5 minutes ago from Cardiff, Wales

  6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

• 
  Mike Houghton (@MHswans) reported 6 minutes ago from Cardiff, Wales

  Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

• 
  LeftofCentre (@NorthGwentBlue) reported 11 minutes ago from Argoed, Wales

  @bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful

• 
  Gerald J Davies (@GerJDav) reported 15 minutes ago from Caerphilly, Wales

  @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

• 
  Owen (@Owen_Jenkss) reported 18 minutes ago from Risca, Wales

  @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

• 
  Steffan McMahon (@Steffan_McMahon) reported 18 minutes ago from Bargoed, Wales

  @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

• 
  Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported 19 minutes ago from Merthyr Tydfil, Wales

  @bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported 24 minutes ago from Newport, Wales

  @btsport sort your streaming service out 🤔

• 
  Nickynackynoo (@nicnacnoopixs) reported 27 minutes ago from Trethomas, Wales

  So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

• 
  Jack Rickus (@4rickus4) reported 27 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Christian Nehls (@NYR_Jugs88) reported 28 minutes ago from Dinas Powys, Wales

  Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

• 
  Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported 35 minutes ago from Cardiff, Wales

  @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

• 
  Leon Ip (@ippyfuzion) reported 40 minutes ago from Newport, Wales

  @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 42 minutes ago from Cardiff, Wales

  @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

• 
  Nickynackynoo (@nicnacnoopixs) reported 43 minutes ago from Trethomas, Wales

  @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

• 
  Hilary Hendy🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@hilaryhendy) reported 45 minutes ago from Aberdare, Wales

  Really great service from @bt_uk today. Don't want to tweet only when it's negative.

• 
  Rebecca Irvine (@RebIrvine) reported 52 minutes ago from Cardiff, Wales

  @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

• 
  Gavin Allen (@Gavinallen) reported 53 minutes ago from Cardiff, Wales

  @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justine Clement (@JustClembo) reported 7 minutes ago

  @bt_uk They’ve spent hours and hours doing that and even your team say it’s a complete mess and a shambles. It’s a disgrace, being the worst, most stressful aspect of moving house. How can you be proud of that as a business and service?

• 
  gary tordoff (@chinleyman) reported 11 minutes ago

  @bt_uk no internet AGAIN what is going on. Its nearly every day now, what are we paying for. Costing me to use my mobile data (Tesco) at least I can rely on that. How do I claim for the data I’m using and also a refund for not getting the broadband service I’m paying for?

• 
  Seán (@mylastsatoshi) reported 13 minutes ago

  @bt_uk Hello. ​A customer of yours in Ireland had their internet disconnected yesterday. The reason was down to a missed payment while they were in hospital. ​Payment was made in full this evening, two hours before your people left the office. All three of your agents were made aware of this individual's mental state. ​I trust you will retain call recordings from June 7th, 2026, I know I will. ​Good evening to you and yours.

• 
  Dustfuch (@Dustfuch1) reported 13 minutes ago

  @bt_uk please tell your call handlers to stop the hard sell once youve asked to leave. 4 times i had to tell them to stop trying to sell me things, and they still kept me on hold and transferred me to a "manager" to let me cancel. Frustrating isnt strong enough

• 
  Shoshanah Cohen (@sc2987) reported 15 minutes ago

  @bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).

• 
  Andrew Glover (@thequestingvole) reported 17 minutes ago

  Just cancelled my @bt_uk broadband and TNT sport contracts after a half hour verbal ding **** with one of their team in Belfast questioning my decision making and slagging off my new supplier as 'I've never heard of them'. Stay strong folks.

• 
  Jess Sanderson (@VSKisser) reported 23 minutes ago

  @bt_uk you broke the internet end of Feb! Require a permit to work, cancelled the order to fix - with no communication - I’ve called and rebooked and you move the completion date and still sat paying for a service I am not receiving - absolute shambles!!! Sort my internet out!

• 
  alex (@Alex_CK2) reported 24 minutes ago

  @BT_UK My parents been without WiFi for 3 days. They were told it was billing issue despite paying and having proof. Today my mum was passed between 5 people, blaming either billing or a copper wire switch. No fix, no warning, despite paying hundreds each month. Awful service.

• 
  Janey Sinnett (@JaneyJaney77) reported 30 minutes ago

  @bt_uk what is going on with btinternet? I can’t access my emails, currently in a lengthy queue for online help

• 
  BudeBee (@_BudeBee) reported 32 minutes ago

  @bt_uk The person on 0330 1234 150 wouldn’t resolve the problem, cut me off while I was still speaking and rerouted me to a long queue for reporting issues.