BT (British Telecom) Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Caerphilly, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Cwmbran, Tonypandy, Newport, Pontypridd, Merthyr Tydfil, Ferndale, Treharris, Blackwood, Pontyclun, Caerphilly, Pentre, Aberdare, Barry and Newbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cwmbran |
Wi-fi | |
| Tonypandy |
Phone | |
| Newport |
Internet | |
| Cardiff |
||
| Pontypridd |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Egremont
(@EgremontUK) reported
Cheshire familes unable to do any home schooling after @bt_uk keeps residents in dark TWO WEEKS after exchange pole comes down @vickyford
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Carvetii Coffee
(@CarvetiiCoffee) reported
@bt_uk I have complained to you but yesterday you closed my complaint without a resolution and without contacting me. I now have to raise this issue with @Ofcom It shouldn’t need to come to this!
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Egremont
(@EgremontUK) reported
BT Open Reach @bt_uk refuse to let local families know when internet access will be restored two weeks after lines come down - meaning no online lessons for children #BTOpenReach #BT
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Catherine Smith
(@CatherineHSmith) reported
@bt_uk No, it comes in via an underground cable that clearly isn’t up to the job. We now pay for the minimum that you provide but we still don’t get a fraction. Frequently told “nothing” can be done. How do you justify such a bad service in these desperate times? We overpaid for YEARS.
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Egremont
(@EgremontUK) reported
When will @bt_uk BT OpenReach restore network to Cheshire families in lockdown who have not been able to work from home or do any home schooling in the last TWO WEEKS?
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Catherine Smith
(@CatherineHSmith) reported
@mark_outta_cryo I called @bt_uk to ask about being connected. They quoted £5k! We have been over paying for years while receiving such a poor service but they always refuse to help. Now my kids can only do school work when the weather is good or there’s no one else near by the internet!
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Andrew Pole
(@Mrpolea) reported
@bt_uk good afternoon, still having issues with the BT sport app on PS5. It just goes to a black screen after about an hour. Have to close app and go back in for it to work? Tried deleting and reinstalling and still the same??
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Egremont
(@EgremontUK) reported
@bt_uk refuses to tell families when phone lines will be restored TWO WEEKS after exchange comes down. Families have had no means to do home-schooling or remote learning or to work from home during the whole of this lockdown
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Sarah Turner
(@Sarah04Turner) reported
@bt_uk @OpenreachHelp no broadband since 26th December and a catalogue of miscommunication and failure to keep your promise to keep me connected. Still no fix date. How am I expected to work from home?
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Catherine Smith
(@CatherineHSmith) reported
@bt_uk Slow speeds all the time, plus no service at all in bad weather.