BT (British Telecom) outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Tonypandy, Cardiff, Abertillery, Hengoed, Blackwood, Pontypridd, Pontypool, and Aberdare.

City	Problem Type	Report Time
Newport	Internet	6 hours ago
Caerphilly	Wi-fi	4 days ago
Newport	Internet	5 days ago
Tonypandy	Internet	10 days ago
Cardiff	E-mail	13 days ago
Caerphilly	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Steve Johns (@johnsey80) reported 1 minute ago from Cardiff, Wales

  I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

• 
  Adam Lee (@AdamLee2011) reported 17 minutes ago from Newport, Wales

  Bt sport not working on virgin media 😡 #Btsport #virginmedia

• 
  Ondine (@ondineb) reported 19 minutes ago from Aberaman, Wales

  I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 24 minutes ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  Giggsy (@DjGiggsy) reported 27 minutes ago from Cardiff, Wales

  Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported 27 minutes ago from Newport, Wales

  @btsport sort your streaming service out 🤔

• 
  Tom Neville (@TNevillee) reported 27 minutes ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Gavin (@GhGriff27) reported 28 minutes ago from Cardiff, Wales

  @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

• 
  Neil 'DBtC' (@crfc1876) reported 29 minutes ago from Cardiff, Wales

  @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 30 minutes ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported 31 minutes ago from Cardiff, Wales

  @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 39 minutes ago from Tylorstown, Wales

  @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

• 
  Ondine (@ondineb) reported 40 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

• 
  Darren Little (@Npteggchaser) reported 42 minutes ago from Victoria, Wales

  @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

• 
  WPTuts (@WPTutz) reported 44 minutes ago from Pontypool, Wales

  @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

• 
  Ondine (@ondineb) reported 50 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

• 
  Rich M (@Smilers_Coffee) reported 50 minutes ago from Pontypridd, Wales

  @btbusinesscare Just messaged but I would still like to cancel at this point

• 
  Alwyn (@ibsen67) reported 53 minutes ago from Cardiff, Wales

  Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

• 
  Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported 59 minutes ago from Church Village, Wales

  @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

• 
  Pauline Lomax (@RedhillsAnnie) reported 59 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 6 minutes ago

  @bt_uk As a matter of interest, do you know how many @bt_uk customers have been customers for the entire length of the company’s existence? Can’t be many. For the sake of £73 (which the next customer is going to pay anyway), you’ve turned good news into a bad story. Strange.

• 
  Professor Bu’Ger De Fino ™️🥶 (@maskcempt) reported 7 minutes ago

  @maisiethetortie @NLeespeaking We (@bt_uk) have to ‘send a text’ to the 3rd party mobile phone that IS working, so we can continue this conversation about the actual BT landline not working. We’ll spend the next 15 mins sending silly codes to the only WORKING telephone !

• 
  Emma elf (@Emmaelf) reported 11 minutes ago

  @bt_uk Text service just about faults, I want to make a complaint now

• 
  CharlieM (@camawds) reported 11 minutes ago

  @leonburton @btbusinesscare BT are an abomination. I will never use them again. Horrible company using sharp practice in every area. There are plenty of decent local telecoms specialists that are small and user friendly.

• 
  Roibeard Mhuiris (@RMhuiris) reported 12 minutes ago

  @JimSpenceDundee @WeAreOpenreach @bt_uk Important to add, and what makes it even more crazy, I personally contacted their Chief Executive because the BT brand I buy my broadband service from (my contractual partner) had their complaints rejected and told me to do so. There was nothing further they could/would do.

• 
  Warren Peters (@wizza_wozza) reported 17 minutes ago

  Had a most frustrating experiences trying to help an elderly friend with their broadband and wi-fi through @bt_uk - BTs support systems are designed to hamper rather than help. My friend has poor mobile signal and relies on BT for phone/internet, difficult to speak to a human.

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 19 minutes ago

  @bt_uk @shelliephair From my experience, complaints are not dealt with by BT at Sheffield - they are closed without resolution. It makes me two annoyed BT get away with this. How do I escalate an unresolved complaint. It is not a frivolous complaint.

• 
  Warren Peters (@wizza_wozza) reported 19 minutes ago

  @LeilaniDowding @EE It’s a joke, especially for vulnerable people living in a rural area with little mobile signal. @bt_uk recent performance has been pathetic with an elderly friend who has no wi-fi, getting on for 2 weeks with still no fix in sight.

• 
  Alice (@SushiWolfo) reported 21 minutes ago

  @bt_uk But I had an email for digital voice saying my service is going to 67mbps when I'm on the Fiber 100 package

• 
  Josh (@_JoshDenham) reported 21 minutes ago

  Hi guys, is there any reason why my Broadband Hub won't connect this evening? I've tried the usual off and on again, factory reset but no connection whatsoever! Please help? @bt_uk