BT (British Telecom) Outage Report in Caerphilly, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Caerphilly come from postal codes CF83.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (63%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (7%)
-
Phone (6%)
-
TV (1%)
Live Outage Map Near Caerphilly, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Newport, Cardiff, Pontypridd, Aberdare, Pontypool, Hengoed, Blackwood, Tonypandy, Merthyr Tydfil, Pontyclun, Cwmbran, Ferndale, Bargoed and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
-
Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
-
NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
-
Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
-
WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
-
Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
-
Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
-
Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
-
Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
-
Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
-
Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
-
Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
-
Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
-
Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
-
Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
-
Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
-
Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
-
Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
🏴 𝕁𝕒𝕔𝕠𝕓
(@jacobwyn29) reported
@bt_uk Hi. It's the fact that we're two days short of a month since the order was placed. No one can tell me WHY the order was cancelled or WHY my Dad's line was cut off. How can you accidently cancel these without knowing why? How reliable would the new order be?
-
VoiceOfTheMysterons
(@Mysteron_Voice) reported
... unless it's got something to do with the Michael Vaughan issue, there's absolutely no need for @BTSport to go back to the studio until lunch ... #Ashes #BTSport
-
Thu Win
(@Tyw77) reported
Hello @BTCare @bt_uk I received my halo mobile internet hub. There's conflicting info on the packaging. The letter said send back if internet is fixed. The pamphlet says the hub is mine to keep in case internet goes down again.
-
Sally
(@salmcg36) reported
@richie_rich77 @virginmedia @bt_uk My advice would be to check your location for Wi-Fi signals. If you are having problems with your Virgin Wi-Fi there is a high chance you will have probs with any provider.
-
Stephen Vaughan
(@44vaughanie) reported
@BT_UK keeps trying to move my broadband from @SkyUK which i've NEVER asked for. Been on the phone to both companies for hours and still nothing is sorted. BT can't do anything because of GDPA. A Mr Orhan Gencay DOESN'T LIVE AT MY ADDRESS!!!!!
-
𝕱𝖎𝖓𝖊 Mistletoe & 𝖂𝖍𝖎𝖓𝖊𝖘 🍷🖤❤️
(@john_hammond_) reported
@btsport @SamsungUK PLEASE can you make it possible to watch on my TV without it constantly skipping backwards. You both know it’s an issue that has been going on a while……
-
COYIRONS ⚒⚒⚒
(@COYIRONS) reported
@bt_uk Still no satisfaction to my complaint. Let the Twitter world take notice and see how mighty BT treats small individual customers with utter contempt.
-
Adrian Docherty
(@what5updoc) reported
Why oh why are British cricket fans like me paying for @btsport to watch the #Ashes yet forced to mute their awful commentary and listen on the superb @bbctms ? Poor delivery, @btsport shame on you 😐🏴🏏🇦🇺
-
Lonely This Chris-mas 🎅🏻
(@evilcheltdevil) reported
Thank you to @bt_uk for finally properly fixing the 5 GHz network issue with the Smart Hub 2 in the latest firmware update - mine is back to working at full speed now rather than 1/10th of it. 👍
-
andy blake
(@andrew75blake) reported
@KTPY10 @btsport Double whammy of total **** then 🤮