BT (British Telecom) outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Treharris, Blackwood, Pontypridd, Caerphilly, Newport, Ystrad Mynach, Mountain Ash, Cwmbran, Bargoed, Aberdare, Pontypool, Hengoed, Tonypandy, and Merthyr Tydfil.

City	Problem Type	Report Time
Cardiff	Internet	4 hours ago
Cardiff	E-mail	5 hours ago
Cardiff	Wi-fi	5 hours ago
Treharris	Internet	1 day ago
Treharris	Internet	3 days ago
Blackwood	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Nörm•i•am (@storrmin571) reported 35 seconds ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  Rob S Photography (@photographyrsp) reported 2 minutes ago from Porth, Wales

  Dear @bt_uk It has been over week since I’ve had a mobile signal at home! My postcode is CF39 9HL - I had to find out for myself that maintenance is being carried out to rectify a problem, what’s happening now? Also, will I get a refund? Thank you!

• 
  Dafydd Lewis (@dafyddlewis82) reported 7 minutes ago from Ynysybwl, Wales

  @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

• 
  Shaun Porter (@srp0000) reported 9 minutes ago from Newport, Wales

  Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

• 
  MissESilcox (@MissESilcox) reported 9 minutes ago from Cardiff, Wales

  The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

• 
  Steve Johns (@johnsey80) reported 10 minutes ago from Cardiff, Wales

  I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 17 minutes ago from Cardiff, Wales

  @bt_uk How about you just provide the service we’re paying for…

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 20 minutes ago from Tylorstown, Wales

  @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

• 
  Neil 'DBtC' (@crfc1876) reported 22 minutes ago from Cardiff, Wales

  @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

• 
  Ondine (@ondineb) reported 26 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

• 
  Neil 'DBtC' (@crfc1876) reported 28 minutes ago from Cardiff, Wales

  @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

• 
  Jack Rickus (@4rickus4) reported 30 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Simon Evans (@SimonLemons47) reported 31 minutes ago from Cardiff, Wales

  @peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

• 
  Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported 33 minutes ago from Merthyr Tydfil, Wales

  @bt_uk is there an issue with full fibre broadband in the south wales area?

• 
  Gavin Allen (@Gavinallen) reported 33 minutes ago from Cardiff, Wales

  @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

• 
  WPTuts (@WPTutz) reported 41 minutes ago from Pontypool, Wales

  @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 52 minutes ago from Newbridge, Wales

  @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

• 
  Leon Ip (@ippyfuzion) reported 53 minutes ago from Newport, Wales

  @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

• 
  Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported 54 minutes ago from Church Village, Wales

  @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

• 
  Ryan Crocker (@crocker74) reported 57 minutes ago from Cardiff, Wales

  @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel (@rachelleese84) reported 10 minutes ago

  @bt_uk we’ve had problems with our wifi for a month. Multiple open reach engineers claim to have fixed it. None have. Latest made it worse. No wifi at all. Impossible to speak to a human who is helpful. I’m disabled and rely on the internet.

• 
  Dean Hazell (@Deano01973) reported 12 minutes ago

  @bt_uk my phone line been down a weekend due to BT and poor customer service.

• 
  Lesley Rubenstein-Pessok (@QuoSpera) reported 14 minutes ago

  @Somerset01 @BTGroup @bt_uk These structures should have something on them to determine ownership and wouldn’t it be great if there was some form of contact info to report vandalism or any damage easily, say, a QR code.

• 
  CFD (@TenFourEverton) reported 15 minutes ago

  @BTCare your at arrangement with EE WiFi are a joke - asking to verify getting a code then losing the screen before being able to use the code is rubbish! Why do I pay such an exorbitant sum for such crap service? #BTrubbish

• 
  Bill Scott (@BillSco747) reported 19 minutes ago

  @WeAreOpenreach @KeoghsLaw @bt_uk The link does not work. I have sent you a private message! This is truly ridiculous by Openreach who as far as I can gauge are acting in bad faith!

• 
  Nix's (@nickinoonoos) reported 20 minutes ago

  @bt_uk why can we not talk to an operator anymore, dyk how, annoying it is, when no one will pick up the call and you have no WIFi for 5 weeks now and all I get told is "there's a network error" Well sort the issue, you are quick to take payment, which I will be claiming back

• 
  Patricia Kidd (@Patrici34058203) reported 23 minutes ago

  @bt_uk I do not want this 2 step verification your webpage indicates it’s easy to turn off but there’s no provision to I’ve now got problems accessing emails on my PC as well as extremely slow broadband is this on purpose? Your advisor was useless.

• 
  Stephen Marsland (@StephenMar68207) reported 25 minutes ago

  @bt_uk since my full fibre was installed my connection has been rubbish,you checker on the website found an issue your end but then I just get trapped in a ongoing loop of uselessness from your 'help bot'(which I can't actually type a reply to)how do I actually resort this issue?

• 
  uılʞuɐɹℲ (@puddles46) reported 26 minutes ago

  @bt_uk I have genuinely had enough of your service now. Expecting a £96 refund but instead for the 4th month in a row after I left you have billed me again. This time it's now apparently overdue. This is genuinely unbelievable

• 
  Simon Conway-Smith (@SConwaySmith) reported 29 minutes ago

  If @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!