BT (British Telecom) Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Caerphilly, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Aberdare, Newport, Pontypool, Pontypridd, Hengoed, Cardiff, Blackwood, Tonypandy, Merthyr Tydfil, Pontyclun, Cwmbran, Ferndale, Bargoed and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Aberdare |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Pontypool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sandy
(@SandyDB_xx) reported
@bt_uk I did log in and as an existing customer £19pp??? 😳
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Stephen Pink 🧙🏼♂️🐕
(@2FacedPink) reported
@bt_uk Last time I raised this I was told I had to pay 80 quid for some wireless discs. Your agent said “get the link TP From Amazon” I did and saved the money. The speed isn’t the issue it’s the performance. Wifi. Get. But LAN issues are crazy to me. I want to leave but can’t
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GW
(@gw2203) reported
@btsport watching champions league tonight on the app was awful. Non stop lagging - I have a strong gigabit connection (wired). Not really acceptable with what it costs to watch! Pls fix as it spoiled a lot of what was a good game (LIV Vs RMA)
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➕V E R I T Y➕ @verity@mastodonapp.uk 🌱♿️
(@veritysmart) reported
@bt_uk I did but all sorted now - not going up, letter was wrong. Advised it’s a blanket (unhelpful & distressing to get) sent to everyone irrespective of whether their package is increasing or not. I’ve made this a complaint given you are sending these out to vulnerable customers😔
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Alan Mörris
(@Fokmisterutd) reported
@bt_uk Why should we have to pay extra for boosters to get the signal around the house as paying £50 a month as it is, BT advice don't put in a cupboard, BT fitted router in cupboard under stairs at floor level, brilliant.
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Lynsey Longhurst
(@LynseyLonghurst) reported
@lsweeney265 @btsport Omg awful isn’t he! I was literally saying this last night 😩
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Stephen Pink 🧙🏼♂️🐕
(@2FacedPink) reported
@bt_uk Had engineers out. Issue at the signal box. It’s fixed. My internet lags on LAN even when iPhone decides to do the WhatsApp backup on wifi. You haven’t laid fibre 2 yet. I’m stuck with a mid par service that your making more expensive. Joke.
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John Wright
(@stortfordowl) reported
@bt_uk disconnected my landline by mistake when cancelling my broadband, asked to take out new contract, connection fee, new number, request my old number back, had to pay to call to get help because I don’t have a landline. Why so painful?
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Richard
(@richthestag) reported
@bt_uk Hi Nicola, Not sure what else can be done. Just that every time a contractor does some work in the pavement, we loose our service. 2 days without WIFI is not very handy especially with a student trying to study. Engineer due tomorrow . Not really a good service from BT.
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Mamby Baah
(@BaahMamby) reported
@bt_uk Guess what? ****** up AGAIN!!!! EVEN WHILST DEALING WITH COUSTMER RESOLUTION TEAM. WHY IS THERE AN AGENT AT MY DOOR, NOT DUE TILL TOMORROW saying he CAN'T FIX?