BT (British Telecom) Outage Report in Caerphilly, Wales
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The latest reports from users having issues in Caerphilly come from postal codes CF83.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Caerphilly, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cwmbran, Cardiff, Newbridge, Caerphilly, Porth, Newport, Treharris, Abertillery, Hengoed, Tonypandy, Pontypridd, Pontypool, Aberdare, Penarth and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Wi-fi | |
| Cwmbran |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Newbridge |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Burkitt-Gray
(@alanburkittgray) reported
The fault reporting system at @bt_uk is truly dreadful. Online used to work, but now replaced by text messages that a bot replies to. Phone calls promised but never come. Reported voice calls on landline out of order Monday. Now Thursday and no action.
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Mike Cloudsdale
(@MikeCloudsdale) reported
@bt_uk Not much help given how many spoof numbers there now, very annoying as I was told by BT that digital voice would reduce the number of calls, but it hasn’t made any difference. And what about call screening on your digital handset? That functionality is not there!!!
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clare whittle
(@heatherhound) reported
@bt_uk thanks - totally cut off - power cut and phone doesn’t work as we are digital - no mobile signal - NOTHING
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Mel90
(@Mel9013) reported
@bt_uk No I can’t get through! I’ve been charged 3 times and got no service
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ᴿᵒᵇᵉʳᵗ ᴶᵉˡˡᵉʸ
(@boab400) reported
@bt_uk an issue on BT side of things? Reading there may be NAT issues, which would tie in with problems being experienced with NAS and online gaming. If there is an issue, why has BT not made this public? Or explained it has been fixed.
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Guy Tomlinson
(@TheOnlyBovice) reported
@bt_uk can you organize an engineer visit as the messaging service does not actually work it seems
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Jim alan
(@DrakanT0) reported
@bt_uk @mkeeton1979 Just to add onto this guy's point, in DN6 the internet has been bad for about a week, it was good this morning for about 2 hours but it's returned to being inconsistent again. I know several people affected on my street but BT say there's no known issue on their website.
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Sarah Merritt
(@Sareyware) reported
from
Stowmarket, England
@markhendy @bt_uk @BritishTelecom Alas on the new build estate, they are the only service provider….
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👛Chanel dreams ✨️
(@chanel_dreams23) reported
@bt_uk FTTP broadband has been up and down since 8.30am. Hub restart from app keeps failing, done hard reset and devices still won't connect. App stages as usual no fault in area when clearly there is....😬
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Ian M Calvert
(@IanMCalvert) reported
Another rant! No wonder @bt_uk is losing Customers and has a bad #CustServ reputation! As I’m out, #BT ring me, same person I’ve spoken to many times, talks through things B4 saying need to check Security, B/C I can’t answer, can’t discuss anything more! What a joke they are!