BT (British Telecom) outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Abertillery, Tonypandy, Caerphilly, Hengoed, Cardiff, Blackwood, Newport, Pontypridd, Pontypool, and Aberdare.

City	Problem Type	Report Time
Abertillery	Wi-fi	4 hours ago
Tonypandy	Wi-fi	5 days ago
Caerphilly	Phone	10 days ago
Hengoed	Phone	10 days ago
Cardiff	Total Blackout	10 days ago
Blackwood	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Gerald J Davies (@GerJDav) reported 5 minutes ago from Caerphilly, Wales

  @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

• 
  Dafydd Lewis (@dafyddlewis82) reported 11 minutes ago from Ynysybwl, Wales

  @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

• 
  Max (@Max25143798) reported 15 minutes ago from Newport, Wales

  @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

• 
  Giggsy (@DjGiggsy) reported 17 minutes ago from Cardiff, Wales

  Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

• 
  Steffan McMahon (@Steffan_McMahon) reported 18 minutes ago from Bargoed, Wales

  @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 19 minutes ago from Newbridge, Wales

  @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

• 
  The Exiled Robin (@TheExiledRobin) reported 22 minutes ago from Llantrisant, Wales

  If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

• 
  OzUrfa (@OzUrfaCardiff) reported 24 minutes ago from Beechwood, Wales

  @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 25 minutes ago from Tylorstown, Wales

  @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

• 
  Tom Neville (@TNevillee) reported 25 minutes ago from Trethomas, Wales

  @bt_uk Your wifi is absolutely ******* shit, thanks

• 
  Citrus Arts UK (@CitrusArtsUK) reported 36 minutes ago from Pontypridd, Wales

  I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.

• 
  Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported 37 minutes ago from Cardiff, Wales

  @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

• 
  Shaun Porter (@srp0000) reported 41 minutes ago from Newport, Wales

  Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

• 
  Hilary Hendy🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@hilaryhendy) reported 42 minutes ago from Aberdare, Wales

  Really great service from @bt_uk today. Don't want to tweet only when it's negative.

• 
  Nickynackynoo (@nicnacnoopixs) reported 47 minutes ago from Trethomas, Wales

  @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

• 
  Dai Williams (@Dai_ssrs) reported 48 minutes ago from Pontypool, Wales

  Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 52 minutes ago from Caerphilly, Wales

  @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

• 
  Christian Nehls (@NYR_Jugs88) reported 55 minutes ago from Dinas Powys, Wales

  Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 56 minutes ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  Steve Johns (@johnsey80) reported 56 minutes ago from Cardiff, Wales

  I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Giles Shaxted (@gilesshaxted) reported 5 minutes ago

  @bt_uk I appreciate the response. After three phone calls from your loyalty team or whatever they called themselves. I ended up switching to sky. You should genuinely treat your loyal customers better than the new ones. It's not okay.

• 
  boomshanka🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@boomshanka2u) reported 7 minutes ago

  @bt_uk @bt_uk shocking customer service by you, my elderly in-laws should have had new fibre installed on 24th July. Still waiting!!!!!

• 
  Josh (@_JoshDenham) reported 9 minutes ago

  @bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?

• 
  Mark (@Walesguy2) reported 12 minutes ago

  @RSh234 @bt_uk @bt_uk are shockingly bad.

• 
  Macro Bielsa (@Forex_trader_4u) reported 15 minutes ago

  @bt_uk Exactly.. I have to call to cancel. Should be 2 clicks max once logged in. Just trying to make it difficult.

• 
  trevor rhodes (@trevjrho) reported 17 minutes ago

  @bt_uk The many BT "guides" I've spoken to have been pleasant and tried to help but are constrained by a system that frankly doesn't work in customers interests. Particularly so in the case of older customers.

• 
  me (@shenry1972) reported 18 minutes ago

  I'd like to thank @bt_uk for leaving my vulnerable elderly mother without a working phone line for almost a week and giving such atrocious customer service.

• 
  namecantbebrank (@alreetson) reported 18 minutes ago

  @bt_uk @MoneySavingExp @MartinSLewis Hey, I tell a lie. She received a cable by post that arrived the day before people came to wreck one of her utilities. Where is the recompense? Where? Where is the thought in the process that stops this from being a long-winded problem for people again and again.

• 
  duncan (@mongrelcelt) reported 19 minutes ago

  @TupperwareNFT @bt_uk Problem is both sides claim innocence. But onus is on BT to prove they made the request (community fibre can't prove an absence of something). It'll take an ombudsman to demand evidence from BT, so they've forced my hand. So pathetic for a massive corp to hide behind call centre

• 
  (((Ian McKenzie))) 🇬🇧🇪🇺🇫🇷🇺🇦🇮🇱🇬🇪🇬🇱 (@iMcKenzied) reported 27 minutes ago

  @bt_uk I had a long conversation with @bt_uk the other day. I was told to wait til the new residents have taken over on the 28th after which I’ll receive a final bill. Why are you charging twice for this service for 7 months. I’m astounded it’s even legal. And why take payment before?