BT (British Telecom)

BT (British Telecom) Outage Report in Caerphilly, Wales

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The latest reports from users having issues in Caerphilly come from postal codes CF83.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Caerphilly, Wales 06/03/2025 20:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Caerphilly, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Aberdare, Cardiff, Caerphilly, Tonypandy, Penarth, Blackwood, Merthyr Tydfil, Pontypridd, Pontypool, Barry, Hengoed and Porth.

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City Problem Type Report Time
United KingdomNewport Internet
United KingdomAberdare Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • emmalee909 Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    @YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

  • Thezimbabwean1 John Rose (@Thezimbabwean1) reported from Llantwit Major, Wales

    @dougiedonnelly @bt_uk A never ending story with my email subbed bt. Good luck finding someone to help. Grrr..

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • Serian_G Serian Ganesh (@Serian_G) reported from Merthyr Tydfil, Wales

    Uncle offered new hub from @bt_uk turned up four days late. So after taking a day off work last week(self employed) for an engineer, there was a no show. Rebooked again for today & guess what. Another no show. Case manager supposed to ring back. Guess what, no call #poor @WhichUK

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • flossydaydream Ruth Brownlow (@flossydaydream) reported

    @bt_uk Kevin, 2nd March came to install, found obstruction, needed a follow up survey. Nothing further. Obstruction now gone. Still nothing. BT keep chasing Openreach. Still nothing. Just me and BT customer services having regular conversations that end with a promise to escalate.

  • TerryMoose TERRY G (@TerryMoose) reported

    @bt_uk My landline isn't working. Keeps saying I'm engaged when I am not. Got no dialing tone and can't call any other number, nor can my relatives get through to me. HELP, please. Been like this for two days.

  • CrowdAssassin phil beep/bop/boop (@CrowdAssassin) reported

    @bt_uk see your web chat manager rajdip, fire him, cheeky c**t ended the conversation before I had a chance to respond & explain why it was a bt problem & not a sky simply because sky is my service provider. THE PROBLEM IS WITH THE CABLES SUPPLIED/INSTALLED/MAINTAINED BY BT MORON

  • the_onlynoodles dan 🍜 (@the_onlynoodles) reported

    @its_gryff @bt_uk Dude this sucks! Pull your finger out @bt_uk!

  • Tweeter1804 Dunn (@Tweeter1804) reported

    @bt_uk I have contacted plusnet and I know the problem is at their end. I’ve seen complaints regarding this going back as far as 8th April and nobody seems to have any idea when it will be sorted. Shocking they are still taking on new customers when they know they are unable to “port”!

  • carolannw1 carolann warrender (@carolannw1) reported

    @bt_uk no internet or broadband connection. My partner was the person who was responsible for this account but passed away last month. Not sure if we have an issue with direct debit payment as the bank account is frozen until estate is sorted out but I would make payment asap

  • spiderlegs1982 Mandy Collins (@spiderlegs1982) reported

    @bt_uk due to renew my contract with you. I see new customers get broadband deals at £17-£28. I've been a customer since 2015. My new offer for broadband starts at £67. If that's for customer loyalty, there maybe customer walkies!

  • WjrWendy Wendy Rousell (@WjrWendy) reported

    @bt_uk please can someone look into why the internet (and therefore also our phone) has stopped working in NN29 (Wollaston). I am aware @gigaclear are due to start work in the village. Is that the reason? Not been informed of planned loss of service. #workingfromhome

  • Mike90807758 Mike (@Mike90807758) reported

    @bt_uk It’s a shame the BT Login does not work within McAfee VPN as that provides better information security. If there is no option to make this work then I will have to turn off VPN when accessing BT. Thanks for taking a look.

  • TerryMoose TERRY G (@TerryMoose) reported

    @bt_uk My landline isn't working. Keeps saying I'm engaged when I am not. Got no dialing tone and can't call any other number, not can my relatives get through to me. HELP, please.