BT (British Telecom) Outage Report in Trethomas, Caerphilly County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (62%)
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Wi-fi (16%)
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Phone (9%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Penarth, Cardiff, Newport, Mountain Ash, Blackwood, Pontypridd, Pontyclun, Pontypool, Bargoed, Tonypandy, Caerphilly, Hengoed, Porth and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout | |
| Newport |
Community Discussion
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BT (British Telecom) Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Charley D 💙
(@mummyemptyarms) reported
@bt_uk I appreciate your help with this but there must be someone who can contact us today for a phone call! It really says something about how BT doesn't care about its customers when the high level complaints department are apparently too busy to contact us.
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David McArdle
(@davemcardle) reported
@Yayeahyeah I'm not sure tbh. Don't know how far down the pyramid it goes, but it's clearly not a glorified btsport.
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AMIT BHATT
(@designeramit24) reported
@btbusinesscare I have already shared it & shared it today again. And as from October it was not working but still my company have paid it's monthly bills. Please check & try to solve it ASAP. And please send the new corporate sim till comming Monday on my office address. Thanks
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Andrew Trimnell
(@trimbone) reported
@OpenreachHelp, this is how one of your engineers installed the broadband at my home. Damaging the brickwork, poor routing, no weather proofing, poor cabling, poor pining, no cable entry protection. @bt_uk
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patsycarol
(@harrier17) reported
@bt_uk my internet has been down since Thursday. Mixed messages from BT. Now told down until 16th Dec. Totally unacceptable. Elderly and housebound and need internet for shopping, banking and staying in touch with family. Much earlier resolution needed.
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Alan
(@Ourvey) reported
from
Moira, Northern Ireland
Settled down to watch Leinster v Racing on btsport. I need an alternative as the commentary team never stop talking. Is it on elsewhere?
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Steve F
(@Fitto1973) reported
@MattPriestley17 @bt_uk 48 hours and counting now without mobile data access on my iPhone either @bt_uk - any estimate on when this resolved (I believe the issue is when you are >50% of your allowance)
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Christmas StEve
(@stevegaughan1) reported
@bt_uk My service with you was PERFECT for 2 years, the deal expired and I set up a new one for a lower cost a month ago and it’s been truly awful. Same address, same equipment, totally different level of service.
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Christmas StEve
(@stevegaughan1) reported
@bt_uk Thank you - but £8.40 doesn’t really help. I’m in need of a reliable service which you are clearly unable to provide.
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Mat james
(@matjames9) reported
Love paying a **** load of money for @btsport to get to watch it in 240p. Incredible.