BT (British Telecom) Outage Report in Trethomas, Caerphilly County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (6%)
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Total Blackout (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Cardiff, Pontyclun, Bargoed, Tonypandy, Blackwood, Treharris, Hengoed, Cwmbran, Porth, Pontypridd, Mountain Ash, Ferndale and Aberdare.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Pontyclun |
Internet | |
| Bargoed |
Wi-fi | |
| Newport |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Connor McGimpsey
(@theconnman87) reported
@bt_uk 100mb at the router...if you're connected directly to it with a single device via an ethernet cable. Mine is nowhere near that in practice and BT customer service unwilling to provide any further extenders or hold up their misleading money-back guarantee. Very unhappy customer.
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Max
(@MaxLC_) reported
@virginmedia I will be claiming compensation, I’ve paid well over £100 and had no service provided by you. I’m sick of this, Virgin are quite possibly the worst service I’ve ever used. @bt_uk have offered me a deal better than what im currently on so will definitely be leaving.
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anna
(@anna55806428) reported
@bt_uk Dear BT, as you keep saying, by law, you only need to provide 1 mbs, which is completely inadequate even for our moderate level of usage yet we are still expected to pay you the full cost of this service.
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Robbie Webb
(@RobbieWebb1717) reported
@bt_uk Hi, our wifi signal and speed in our house is horrendous. Don’t get signal upstairs at all. We find ourselves using our mobile data instead of the WiFi. How do I speak to someone to address this?
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Dylan Jones🏴🖥🏉🐗
(@D13Creative) reported
At the end of my tether with my broadband connection at home, slow at the best of times, unusable otherwise and no help to be had today until tomorrow at least (this tweet was written an hour ago)🤬 @btbusinesscare
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Lewis
(@lewis_palin98) reported
@bt_uk Negative, this is the message that pops up when I try to access certain websites. I have done a factory reset of the modem which worked short term but has now gone back to that issue
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Andy McMillan
(@andy_rockdoc) reported
@StockportCounty Such a shame that its on BTSport. One of the worst channels around and definitely not worth a £25 one off! Will therefore be relying on social media coverage.
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Aaron
(@Akersey93) reported
@bt_uk Sorting a home move which was ordered but now apparently is wrong, waited 45 mins and now on hold to my 4th person in this call, have worse customer service. 10 people total and counting
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anna
(@anna55806428) reported
@bt_uk @Portal_Queen You are so good at fobbing us off. I have to have two WiFi providers because your service is shocking. Your service is dreadful but you still make me pay it in full. I don’t have issues with my other provider. Amazing ‘init ‘🤔
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Matt Rogers
(@bliprogers) reported
@bt_uk This was escalated back in December and I've got nowhere, absolutely nowhere. Day 32 today. Broken process, this is admin and nothing else. Unable to homeschool or work from home for 32 days, much appreciated 👍