BT (British Telecom) Outage Report in Trethomas, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Tonypandy, Cwmbran, Blackwood, Aberdare, Caerphilly, Pontypridd, Newbridge, Blaina, Porth, Treharris, Abertillery, Hengoed and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Tonypandy |
||
| Cardiff |
Wi-fi | |
| Newport |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gilly
(@MrGisepi92) reported
@bt_uk my BT wifi is down and also 4g on my phone is playing up. Nothing on my tv box is working. Cant get onto the BT app because it wont load. Any idea what ******** is going on? Not happy at all.
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ENOC X M X
(@enocxmx) reported
@WWEUK @YaOnlyLivvOnce @btsport What is this ****? Give us back the Liv Morgan Heyman was pushing
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callum
(@oooiio_) reported
Hey @bt_uk, how much longer do I have to complain to you guys about a problem that's persisted for almost a year now; as well as it is to do with *you* and not me. It's getting stupid...
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BLM | GreatGamingGoodness
(@GreatGamingness) reported
@oooiio_ @bt_uk Ohhhhh! Yeah, @bt_uk y'all need to fix y'all's wack *** internet! My man can't even play a round of Smash lag free 😔
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The Telecrylic Channel 🌐
(@Telecrylic) reported
I don't expect twitter to be any help on this but I'm absolutely convinced that Sylvestra Le Touzel (Hazel Savage from "Appropriate Adult") is the voice of the "One Five Seven Two" 1572 @bt_uk voicemail system though I've found no confirmation of this online
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Will93
(@TTVWill93) reported
@bt_uk Just put in a order for Internet into the house ordered a package that needs a landline is it possible to change it to a package that doesn't as the 2 month wait will cause issues with working?
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Kirsty Jean Moston
(@Mys_tikal) reported
@bt_uk Our Internet has been down in the BD16 1 postcode area for about the last 45 minutes. Please can you advise. Many Thanks.
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SandiDurnford-Slater
(@Sandi_L_DS) reported
@bt_uk “Reliable WiFi in every room” - there’s a joke! My elderly parents-in-law have been reporting faults and unstable line/awful WiFi etc for 2 weeks. BT promises to send a technician and it never happens, not even a call to say they are not coming.
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Steve / Burns
(@Burner89100) reported
@bt_uk Brill, I thought as much! Thanks for confirming it for me! Another thing I wonder if you could help me with: received an email saying that we was getting a "Halo 1" Router upgrade as part of our package nearly a month ago but still not received it yet and I can't track it online
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Blues Women Fans
(@BluesWomenFans) reported
Watching games on BT Sport makes you realise how poor the quality on the FA Player is. No blurring, no buffering, just better in so many ways. In fact the FA Player is so poor it makes you desperate to see games live again! Thank goodness for @btsport 🙌🏼🙌🏼