BT (British Telecom) Outage Report in Ynysybwl, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ynysybwl, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ynysybwl and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Ynysybwl, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Bridgend, Aberdare, Hengoed, Cardiff, Pontypridd, Blackwood, Tonypandy, Treorchy, Merthyr Tydfil, Pontyclun, Caerphilly, Ferndale, Bargoed, Ynysddu and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgend |
Total Blackout | |
| Aberdare |
Phone | |
| Hengoed |
Phone | |
| Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Blackwood |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Ynysybwl, Wales
Latest outage, problems and issue reports in Ynysybwl and nearby locations:
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lookout Point
(@LookoutPoint2) reported
@nsummers1234 @bt_uk We need to swap engineers. I have the opposite problem.
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Chelsea🐶
(@Chelsea_ej) reported
@bt_uk I’ve just given up at this point! Just get excuses when we ring up. Honestly the worst internet we’ve ever had
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Kerrie
(@kerrieh12) reported
@bt_uk Eng put new line from telecom pole outside to front of house, to an openreach point. Said another engineer due this afternoon to do everything in the house. Then rcvd a txt: Couldn't complete the service activation appt cancelled. New app 20th APRIL (?!?!?)
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@bt_uk It doesn't work.
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adekop96 ☆☆☆☆☆☆
(@adekop96) reported
@KirstyLFC1892 Virgin broadband is fast but tv is ****, went back to sky a couple years ago, just got a new deal full package with btsport and multi-room and there new broadband, £89.00 just tell them you want to drop your package down as your finding it hard, should give you a better deal
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Geoff Hetherington
(@ReiverGeoff) reported
@bt_uk Just to get it in the record, broadband dropped off again at 11:30-35am. Sent “Fix” text at 11:49am, auto-response was that line check could take up to 15 mins. At 11:55am, broadband reconnected, though no report back from diagnostics.
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Mary Lawson
(@_MaryLawson_) reported
@bt_uk please can I have the home phone numbers for "Peter" and "Andrew" who call my house atleast once every day, dispite me asking them to take us off their list, we are not BT customers& this is not persuading me to become one! Is there a complaint email for spam phone calls?!
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Daniel Jones
(@Narson) reported
@bt_uk Oh, absolutely not BT's fault. Just might have hoped Openreach would give an actual reason at least to BT as the service provider! Knowing if it is on property issues, off property etc is useful, esp. as renters. Or if FTTC was coming (given FTTP is going out from same cabinet)
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Katheryn Sumner
(@KatherynSumner) reported
@bt_uk please help we are trying to get a phone line for our church office. This has been cancelled by BT three times due to us not having a door number. If Royal Mail can send us letters why can’t you connect a phone line?
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Andrea Worledge
(@Andrea_Worledge) reported
@bt_uk Yes. 4 days for a fix. I’m sick of this. When can I cancel with you please?