BT (British Telecom) Outage Report in Newbridge, Caerphilly County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Newbridge, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Newbridge, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Pontypridd, Newport, Caerphilly, Cardiff, Bargoed, Pontyclun, Ynysddu, Treharris, Tredegar, Mountain Ash, Pontypool, Cwmbran, Porth and Ebbw Vale.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Caerphilly |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Newbridge, Wales
Latest outage, problems and issue reports in Newbridge and nearby locations:
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Pether
(@chrispether) reported
@bt_uk No, it was mainly to inform you of an issue with your coverage. It came back in the second half.
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Pawlie
(@Si11y3gg) reported
@bt_uk The mini hub signal is terrible and they are 70+ don’t know how to connect Wi-fi
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Pawlie
(@Si11y3gg) reported
Leaving 2 x 70 year olds with no way of communicating with the outside world and promising it will be fixed today with no one in sight! Paying nearly £50 a month for no service. Now telling me it won’t be fixed till the 6th October!! That’s another week! @bt_uk
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Martin Marchegiani🇦🇷🇮🇹
(@M23Martin) reported
@nigelpearson @SpeedwayGP @btsport Nigel, that cam at start, sucks..is not a good cam to see the start in Speedway. C mon!
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Eden Peters
(@_EdenPeters) reported
@btsport just had a busy week. Sat down to watch champions league tonight, which I think is the replacement for the highlights show that I am used to. Don't give me a reason to stop my subscription... 30mins of cut down highlights and then 30mins of drivel😳😳 Sort it out
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matt whitthread
(@mattwhitthread) reported
@bt_uk It would be nice to have a service. 11 days without the internet, rubbish customer service and incompetent Openreach, you wouldn't believe it if I told you the full story
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Robbie’s_Here
(@roberto39516475) reported
@bt_uk am truly shocked how poorly you treat your customers and what a complete **** up you’ve made off my account ! How do you manage to over charge £302 and send a debt chasing company after me ??? Shambles
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matt whitthread
(@mattwhitthread) reported
@bt_uk Greener? Concentrate on customer service and sorting out problems. The waste and incompetence of my family not having broadband is breathtaking
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matt whitthread
(@mattwhitthread) reported
@bt_uk Give away a PlayStation and not give good customer services, people stay away from@BT and don't get lured into their cheap gimmicks
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Rebecca Aston
(@Rebecca_Aston) reported
@bt_uk Boy am I glad I didn't go with BT after the experience I've been having. Please can you help me and send me a returns bag as promised?