BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Bargoed, Treharris, Cardiff, Blackwood, Bridgend, Penarth, Tonypandy, Pontypridd, Pontypool, Hengoed, Merthyr Tydfil, Caerphilly, Porth, Aberdare and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed |
Internet | |
| Bargoed |
Internet | |
| Bargoed |
Internet | |
| Bargoed |
Internet | |
| Bargoed |
Internet | |
| Treharris |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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David Reynolds
(@djreynolds100) reported
@bt_uk Hey BT, 16 days and counting now without our broadband service.🤬🤬🤬 Getting a bit bored of the updates telling me you've made no progress. Any chance of a resolution? #pissupbrewery
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Millo
(@TMillo) reported
@bt_uk @your Thanks. I reported it online... but it says it might not get fixed until next Wednesday. Any way you can post me a dongle or something? That's quite a few £ in work that I'll lose if it takes 5 days to fix
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kingsofscotland💙
(@ThomasD27958567) reported
@BBCchrismclaug @btsport @policescotland Kris boyd got banned fae the paedo dome where was the uproar about that hypocritical at best... there no welcome at ibrox and they never will be 2 eh the biggest bigots in Scotland
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IndySNPGer🏴🇪🇺🇵🇸 ImWithNicola
(@SoProudScottish) reported
@glasgowcathcart @BBCchrismclaug @btsport 1) We both know that had Lennon, who previously spat on a Rangers scarf at Ibrox, and Sutton, who, as a pundit, is purposely controversial, stirring up anger simply to make himself relevant, been at Ibrox, there would have been trouble. Not ideal, not excusable, but unavoidable.
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IndySNPGer🏴🇪🇺🇵🇸 ImWithNicola
(@SoProudScottish) reported
@glasgowcathcart @BBCchrismclaug @btsport 2) Far better to avoid the trouble live on TV, embarrassing our country for millions to see. I’m sure Celtic could quite easily have provided facilities for these two pundits to allow them to provide their own brand of football opinions to their supporters.
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Allison Risebro & Company Ltd
(@LtdAllison) reported
@WeAreOpenreach @bt_uk Come on guys…. Where’s your customer service. 8 weeks still waiting for fibre to be installed.. can’t even get an update from you… #badcustomerservice
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James Dornan SNP
(@glasgowcathcart) reported
@SoProudScottish @BBCchrismclaug @btsport I’m not having that, that’s just pure victim blaming. Rangers players have been at Parkhead on many occasions and never been called a security risk. The issue lies in a section of your support and until Rangers accept it and deal with it we’ll be returning to stories like this.
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Stone Throw Designs
(@stone_throw) reported
@TMillo @bt_uk It’s obviously not an individual issue. It will only let me report a fault with my phone line unless I book an engineer. Even though I have put the landline works fine.
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Andrew Jenkins
(@AJenkins_AJ) reported
@bt_uk Still no updates on this and still unable to get into account… can’t get through on phone unless prepared to wait over an hour!! Shocking service!
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IndySNPGer🏴🇪🇺🇵🇸 ImWithNicola
(@SoProudScottish) reported
@glasgowcathcart @BBCchrismclaug @btsport To deny the problem is actually sectarian is astounding James. Your government must have ideas about how to deal with this issue. This issue has scared our society for decades. What’s your proposal? Blame a football club? Come on James, you are better than that.