BT (British Telecom) outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Abertillery, Tonypandy, Caerphilly, Hengoed, Cardiff, Blackwood, Bridgend, Pontypridd, Pontypool, and Aberdare.

City	Problem Type	Report Time
Abertillery	Wi-fi	5 days ago
Tonypandy	Wi-fi	10 days ago
Caerphilly	Phone	15 days ago
Hengoed	Phone	15 days ago
Cardiff	Total Blackout	15 days ago
Blackwood	Internet	17 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 2 minutes ago from Tylorstown, Wales

  @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

• 
  Steffan McMahon (@Steffan_McMahon) reported 6 minutes ago from Bargoed, Wales

  @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

• 
  Christian Nehls (@NYR_Jugs88) reported 9 minutes ago from Dinas Powys, Wales

  Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

• 
  Dafydd Lewis (@dafyddlewis82) reported 11 minutes ago from Ynysybwl, Wales

  @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

• 
  Jack Rickus (@4rickus4) reported 11 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 15 minutes ago from Tylorstown, Wales

  @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

• 
  Rich M (@Smilers_Coffee) reported 16 minutes ago from Pontypridd, Wales

  @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

• 
  Chris Murphy (@murfilicious) reported 17 minutes ago from Cardiff, Wales

  @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

• 
  Alwyn (@ibsen67) reported 23 minutes ago from Cardiff, Wales

  Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

• 
  Nörm•i•am (@storrmin571) reported 28 minutes ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  owen gerrard (@owen485) reported 31 minutes ago from Bridgend, Wales

  @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

• 
  MissESilcox (@MissESilcox) reported 31 minutes ago from Cardiff, Wales

  The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

• 
  markg (@markygee6) reported 32 minutes ago from Cardiff, Wales

  @btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

• 
  lowri anne williams (@lowri_anne) reported 34 minutes ago from Cardiff, Wales

  @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

• 
  owen gerrard (@owen485) reported 34 minutes ago from Bridgend, Wales

  @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

• 
  🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported 40 minutes ago from Cardiff, Wales

  @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

• 
  Jai Sullivan (@jaisullivan) reported 41 minutes ago from Cardiff, Wales

  @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 48 minutes ago from Cardiff, Wales

  @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

• 
  Ondine (@ondineb) reported 57 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

• 
  Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported 58 minutes ago from Merthyr Tydfil, Wales

  @bt_uk is there an issue with full fibre broadband in the south wales area?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Macro Bielsa (@Forex_trader_4u) reported 3 minutes ago

  @bt_uk why do you make it so hard to cancel your products. It’s a disgrace and should be investigated by the CMA. Spent nearly an hour trying to find and then cancel my internet. Scum

• 
  Sem Essessi (@SemiEssessi) reported 8 minutes ago

  @bt_uk your customer service has gone right down the drain. your entire automated system is made of options that assume a million things that are not true for me. its just infuriating and you keep wasting my phone credit by failing to do basic back office jobs. call me ffs.

• 
  Warren Peters (@wizza_wozza) reported 12 minutes ago

  @bt_uk The options you’ve suggested don’t cater for someone who has very poor mobile signal and no WiFi, your auto tech checks say it’s working fine, but it isn’t. You’ve been contacted a few times during the week, several times today and still no resolution.

• 
  Sev (@Sevka_T) reported 15 minutes ago

  Hi, I haven't been a customer since 2024 and today I am receiving texts and emails saying my trial is coming to an end. What is going on? @bt_uk

• 
  Akram🇵🇸 (@akrxm94) reported 19 minutes ago

  Why do BT/TNT Sports make it so hard on their website to cancel your subscriptions? So unclear and they only give a telephone number to call, and I call twice to get cut off both times after 10 minutes. Make it easier for customers to cancel subscriptions! @bt_uk @tntsports

• 
  Tim Hempstead (@thempstead) reported 23 minutes ago

  @bt_uk And that's the problem, it never does change ... for years and years "If you go with Halo 3 + when you get fttp then you should get a free upgrade. That should happen in 12 months" Yeah, didn't happen

• 
  jackbwater (@jackbwater) reported 23 minutes ago

  @mizmuggle @bt_uk Now router says "connected" (an improvement) but internet doesn't work 'cos the DNS IP address the router is getting is wrong. Can't even ping the DNS IP 81.139.56.100 No option to set DNS from BT Router! Changing DNS IP locally , to 8.8.8.8/4.4.4.4 and internet works.

• 
  The Emperor Son (@TheEmperorSon) reported 24 minutes ago

  Hay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.

• 
  Sheila kirkby (@kirkbysheila28) reported 24 minutes ago

  @bt_uk @Boston_Rabbit What a way to treat a 92yr old @bt_uk you should be ashamed

• 
  Simon Caffrey (@caffrey_simon) reported 24 minutes ago

  @bt_uk fault is on the openreach copper network.