BT (British Telecom) Outage Report in Pencoed, Bridgend county borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pencoed, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pencoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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Wi-fi (15%)
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E-mail (12%)
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Phone (9%)
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Total Blackout (5%)
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TV (2%)
Live Outage Map Near Pencoed, Bridgend county borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Hengoed, Bargoed, Pontypridd, Cardiff, Bridgend, Treharris, Maesteg, Pontyclun, Rhoose, Treorchy, Mountain Ash, Tonypandy and Barry.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed |
Internet | |
| Bargoed |
Internet | |
| Pontypridd |
||
| Cardiff |
Internet | |
| Bargoed |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Pencoed, Wales
Latest outage, problems and issue reports in Pencoed and nearby locations:
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Dafydd Lewis
(@dafyddlewis82) reported
from
Ynysybwl, Wales
@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Owen Howe
(@Owsh94) reported
from
Coity, Wales
6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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Daniel rees
(@Racingdanny8) reported
from
Cwmafan, Wales
My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Giggsy
(@DjGiggsy) reported
from
Cardiff, Wales
Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Jo
(@rubyrockcake111) reported
from
Barry, Wales
@bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator
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ajp
(@gwentvillan) reported
from
Newcastle Higher, Wales
@RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Bahl
(@blahblahbahl) reported
@bt_uk @BTCare If we have a power outage. I need to be able to make calls. If our heating goes off I need to make alternative arrangements for my mother in law accommodation or call engineers. My mobile signal is not reliable. Yes. It works some times. But I need a land line for peace of mind
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Molly
(@kb_molly) reported
@bt_uk all our devices in our house have been booted off our WiFi network and when we try to reconnect on all devices it say incorrect password we have also tried forgetting network and reconnecting and this fail any idea what is going on
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Maxwell_Barnish
(@Maxwell_Barnish) reported
To let people know, @bt_uk have emailed me (and many others?) saying that soon phone will move to 'digital voice' i.e. internet based phone system. The crucial issue is that they admit calls including to 999 will not work if there is a power cut. This is surely really unsafe.
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Luke Weafer
(@PowerofWeafe) reported
@bt_uk Good evening. My Internet has been down for 4 hours and I urgently need it for meetings tomorrow from Noon (UK time). Please can you advise what the fault is? From Google, that looks to be the case. I don't think there's an issue at my end as everything else is working.
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Dr Joseph Scales
(@josephdscales) reported
Nice to know that @bt_uk cannot offer any technical support whatsoever for hotspot users who are not also BT customers. Avoid the service if you need to access the internet without continuous faults and no recourse for customer support or even complaints
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Rubz
(@Rubina87) reported
@bt_uk sales advisor missold me a contract, called up to cancel, new advisor said they'd call me the following day but didn't. Now on hold again on the phone having had to call back myself. Losing my patience with BT's customer service
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Matt
(@MattFUTTrading) reported
No stream today folks due to internet issues, no internet at all now Phoned @bt_uk, engineer coming out on Wednesday Hopefully sourcing another router for tomorrow, will keep you posted. 200 PPs for tomorrow, another 100 on Wednesday if we can’t get on. The send shall happen.
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Dr Joseph Scales
(@josephdscales) reported
@bt_uk I already called them and they said they couldn't help
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Sue Rae
(@Sue_Rae44) reported
@bt_uk today a man from loyalty said he had moved my £137 credit for no service to my bank account. It’s not showing in BT account but not in bank either and no confirmation it’s happened. Please can you help?
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Oscar Fricke 🌈
(@OscarFricke) reported
@bt_uk So sad, can’t afford cost of living and no longer my broadband. 12mth con. Left, told to suck it up and pay £38 a month. It’s a week of food shop. Help please .