BT (British Telecom) outages and service status in Pencoed, Wales

Problems in the last 24 hours in Pencoed, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pencoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pencoed, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Ystrad Mynach, Treharris, Mountain Ash, Bargoed, Pontypridd, Bridgend, Hengoed, Tonypandy, Treorchy, and Pontyclun.

City	Problem Type	Report Time
Ystrad Mynach	Internet	3 days ago
Treharris	Wi-fi	4 days ago
Mountain Ash	Internet	6 days ago
Bargoed	Internet	10 days ago
Pontypridd	Internet	11 days ago
Mountain Ash	Phone	21 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Pencoed, Wales

Latest outage, problems and issue reports in Pencoed and nearby locations:

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 27 seconds ago from Tylorstown, Wales

  @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

• 
  Rob S Photography (@photographyrsp) reported 2 minutes ago from Porth, Wales

  Dear @bt_uk It has been over week since I’ve had a mobile signal at home! My postcode is CF39 9HL - I had to find out for myself that maintenance is being carried out to rectify a problem, what’s happening now? Also, will I get a refund? Thank you!

• 
  owen gerrard (@owen485) reported 8 minutes ago from Bridgend, Wales

  @bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

• 
  Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported 10 minutes ago from Blaengarw, Wales

  @AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies

• 
  Ryan Price (@ryanprice1927) reported 18 minutes ago from Llantwit Fardre, Wales

  Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

• 
  Rob S Photography (@photographyrsp) reported 21 minutes ago from Porth, Wales

  @bt_uk I have Kevin, thanks for the reply.. is there an issue in my area?

• 
  Jack Rickus (@4rickus4) reported 21 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Ondine (@ondineb) reported 25 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

• 
  Tyler Richards! △⃒⃘ (@TheRealTR19) reported 31 minutes ago from Pencoed, Wales

  @bt_uk internet is the worst thing I’ve ever experienced. Can’t handle more than 3 devices or it’ll cut out, but yet when we complain they want to charge 100 pound for someone to come out and sort it, “fibre optic” my arse, absolute rip off

• 
  Steffan McMahon (@Steffan_McMahon) reported 32 minutes ago from Bargoed, Wales

  @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

• 
  Daniel rees (@Racingdanny8) reported 32 minutes ago from Cwmafan, Wales

  My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

• 
  Owen Howe (@Owsh94) reported 32 minutes ago from Coity, Wales

  6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.

• 
  Dafydd Lewis (@dafyddlewis82) reported 44 minutes ago from Ynysybwl, Wales

  @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

• 
  Sarah Bell (@danygraig70) reported 47 minutes ago from Porthcawl, Wales

  @BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!

• 
  Citrus Arts UK (@CitrusArtsUK) reported 52 minutes ago from Pontypridd, Wales

  @btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.

• 
  Don Maidment (@DonKiano) reported 55 minutes ago from Maesycwmmer, Wales

  @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

• 
  Rich M (@Smilers_Coffee) reported 57 minutes ago from Pontypridd, Wales

  @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 59 minutes ago from Tylorstown, Wales

  @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

• 
  Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported 60 minutes ago from Church Village, Wales

  @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

• 
  Noga Fett (@darth_noga) reported 60 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Asif Rana (@HounslowParking) reported 5 minutes ago

  @bt_uk I’ve told your complaint handlers I’m not spending one more minute of my time talking to anyone from BT. Even recalling any part of this mess will make me lose my temper and I’ve already spent hours. My monthly bills have gone from £125 to over £500. Why? BT has no answer.

• 
  John O'Connor (@thereal_JOC) reported 7 minutes ago

  @bt_uk Still no joy. Using both my phone and a desktop. Same issues persists. Happy to keep my existing appointment date but slightly annoying. I’ve made a note of your number, but perhaps this is an issue that needs looking at in the background as well.

• 
  natasha (@Miss_Tasha_26) reported 7 minutes ago

  @bt_uk I need help and you are telling me to use my app which the issue I’m having as the login isn’t working. I do not have time to call so unless I get help on here I will be cancelling my direct debit with you

• 
  Lee Williams (@LeeWilliams154) reported 8 minutes ago

  @bt_uk Excellent service from Brian at your call centre BT when I called, got everything I wanted and possibly TV from you in a few months

• 
  Dwain Driver (@TrainDriver1982) reported 10 minutes ago

  @bt_uk Can’t believe this. Obvious misdiagnosed as both neighbours and ours routers going down. Now I’ve had an email to say my router is being delivered…. to next door.

• 
  Deborah Bebbington (@DeborahBeb1o5) reported 10 minutes ago

  @bt_uk Internet has been unavailable since yesterday morning, your tech bot is useless and now being told it’s a in-house problem even though it’s an area issue with everyone experiencing issues, been told engineers will be out Monday, there won’t be enough engineers mk

• 
  The Canine Behaviourist (@cbehaviourist) reported 11 minutes ago

  .@bt_uk My broadband is down, my neighbours are fine. My wife needs it for work. No way to contact BT by phone. Fault registered - won't look until next week. Appalling service as usual.

• 
  Lee Williams (@LeeWilliams154) reported 14 minutes ago

  @bt_uk I cannot find the option for online chat, I am disabled and need a reliable land land service, I use Starlink as my Internet provider.

• 
  AP Rhondda (@ae_parry) reported 17 minutes ago

  @btbusinesscare Another week and another attempt to get BT issues sorted. Just absolutely incapable. Everything has to be done Chat. I am sure I wil gte an agent within the next hour who will be absolutely useless and just fob me off again.

• 
  e-solutions (@esolutionsltd) reported 21 minutes ago

  @btbusinesscare We have come into the office and surprise the phone system is NOT WORKING and NO CONTACT FROM BT. I guess its another day on the mobile phone (thankfully Vodafone) chasing the elusive BT Cloud Voice team, for another update. why do BT think this is acceptable?