BT (British Telecom) Outage Report in Pencoed, Bridgend county borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pencoed, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pencoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (16%)
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Wi-fi (14%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Pencoed, Bridgend county borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Bridgend, Pontypridd, Tonypandy, Barry, Hengoed and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Bridgend |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Bridgend |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Pencoed, Wales
Latest outage, problems and issue reports in Pencoed and nearby locations:
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Not The Singer
(@agarethgates) reported
from
Porthcawl, Wales
@btsport Wtf is going on now? Where's the Rays Blue Jays game I've been watching for hours gone? #Amateurs
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Maharaja Blues🏴🇮🇳🎸🥃
(@maharajablues) reported
from
Ogmore-by-Sea, Wales
@bt_uk Yes thanks. Though diagnostics showed no error. It still didn't work. And then it mysteriously came back by the time i got back from walking the dog. Diagnostics showing false positive due to it not testing if the login would work?
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sharon simpson
(@sharonSSN) reported
from
Porthcawl, Wales
@bt_uk That’s a total fib! When I complained you said we have an older house so the walls must be thicker which is why it doesn’t work very well. You did say if we paid more money - £10 a month you could fix it with halo. We already have super fast - a con
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tamsin Merchant
(@tamsinmerchant) reported
So there’s a fault on my digital voice line with @bt_uk and I phoned the helpline. An engineer should be out by Friday. So I ask can I have a call forwarding in place. Answer? My fault doesn’t allow a bt customer service operator to activate call forwarding I have to call 1/3
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Jeni Harney
(@JeniWren) reported
@bt_uk At 4am every morning I get a big lag spike lasting about 5 or 10 mins. When this happens my ping jumps to 1000 when it’s usually around 85. I don’t want to raise a support ticket because it’s very difficult to describe the issue to support
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Boosted Mike Sealey
(@SealeyMike) reported
Dreadful service from @EE and @bt_uk I guess this is the drawback to having many contracts with one provider - when they ***** it up, the whole thing gets ballsed up.
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Mr Matt
(@matthewpwillis) reported
@bt_uk & @EE are same company. Move SIM from BT to EE and get a 10% discount; renew EE contract & pay full whack. So I am paying the same per month staying on EE for 6GB as someone who transfers from BT for 10GB. I now need to transfer from EE to BT and then back again. #stupid
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Peter moore
(@PoshPete2146) reported
@bt_uk you are the worst company I have every dealt with, my mother is 82 year old a type 1 diabetic who is totally reliant on her phone. I booked the installation for the 8th February Bt staff have constantly lied not called me back and are totally incompetent. #poorservice
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Chris Windsor
(@chris_windsor) reported
The usual hilariously biased commentary on Liverpool by @btsport shocked that Villarreal dared to score, fail to spot fouls by Liverpool and claim that almost every fall by Villarreal players is “theatrical”
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Miguel 🤘🏻
(@IAreGambit) reported
@bt_uk WHY AM I STILL HAVING ISSUES WITH YOUR TERRIBLE INTERNET! CONSTANTLY LAGGING, ON ALL DEVICES MOBILE/CONSOLE & PC!!
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Katushkin
(@NikKatushkin) reported
@bt_uk They looked into my billing issue, and then came across my phone line issue, which I had been reassured by another advisor on Saturday was in progress, but from today’s conversation, seems like it wasn’t.
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Tamsin Merchant
(@tamsinmerchant) reported
to set up the call forwarding for me which is what I really need. Bizarre but true. The credit is far more than the cost of call forwarding and the help I need is call forwarding which I can’t set up as there’s a fault on the line. Wishing just for call forwarding @bt_uk
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kc
(@ieagleits) reported
@bt_uk Does it normally take 3+ month to have your a line installed, and 4 calls to say the engineer has in issue at tbe exchange when we keep stating there is no line. customer services keep calling every week, but no line has been put it, BT your services is a joke.