BT (British Telecom)

BT (British Telecom) Outage Report in Maesycwmmer, Caerphilly County Borough, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Maesycwmmer, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Maesycwmmer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Maesycwmmer, Caerphilly County Borough, Wales 12/12/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Maesycwmmer, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Blackwood, Pontyclun, Newport, Caerphilly, Pentre, Cardiff, Tonypandy, Cwmbran, Aberdare, Ebbw Vale, Pontypridd, Newbridge, Blaina, Porth and Treharris.

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City Problem Type Report Time
United KingdomBlackwood Phone
United KingdomPontyclun Internet
United KingdomNewport Internet
United KingdomNewport Total Blackout
United KingdomCaerphilly E-mail
United KingdomPentre Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Maesycwmmer, Wales

Latest outage, problems and issue reports in Maesycwmmer and nearby locations:

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Just messaged but I would still like to cancel at this point

  • Sammy78avfc Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, Wales

    Who are the commentators on BTSport? Absolutely awful

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • taffyqueen Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported from Merthyr Tydfil, Wales

    @bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • BigBernie4 Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

  • RebIrvine Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • Gavinallen Gavin Allen (@Gavinallen) reported from Cardiff, Wales

    @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

  • cymruchris Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported from Church Village, Wales

    @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • NorthGwentBlue LeftofCentre (@NorthGwentBlue) reported from Argoed, Wales

    @bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

  • MissESilcox MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • taffyqueen Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported from Merthyr Tydfil, Wales

    @bt_uk is there an issue with full fibre broadband in the south wales area?

  • Cobblerja JJ 🐧 (@Cobblerja) reported from Brynmawr, Wales

    @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • AshmoreCj KerryDixon9 (@AshmoreCj) reported

    @bt_uk I have and you just ignore and offer no help at all.

  • em_newman Emily Newman (@em_newman) reported

    The worst service from @bt_uk - been without broadband for over a month after moving house, despite putting the transfer request in 3 weeks prior, and being promised an activation date of 08/03. Trying to WFH full time with only a 5G router and being charged full rates.

  • Matt_Greenwings Matt Berry (@Matt_Greenwings) reported

    @JohnABurton @bt_uk They’ve succeeded in their aim then, to hide behind their system and frustrate customers into giving up without them having to do anything. The standard modern customer service model for large firms sadly.

  • rjhsteel2001 Richard (@rjhsteel2001) reported

    @bt_uk We currently have the BT smart hub 2. How to you order the discs that can extend the wifi signal and how much are they?

  • jakemackay2 Jake Mackay (@jakemackay2) reported

    Shoutout to @bt_uk for guaranteeing us 35mb/s wifi, realising a couple of weeks later that they can't actually offer us 35mb/s and discretely cancelling our contract without telling us 👌 top lads. 1/10 service. Lovely

  • RobJWCourtney Rob Courtney (@RobJWCourtney) reported

    I despair at how old people are treated by companies who want to cut their client support costs. @bt_uk asking an 88 year old to set up an online account so sort their account ting mess up goes beyond the acceptable. @age_uk really should get on to this.

  • ArrEssVeeTwin Mike Fisher (@ArrEssVeeTwin) reported

    @bt_uk have been overcharging me for a year, and 6 months of that they have broken the agreement they made with @OmbudServices. Then I call cancellations. Who put me thru to billing. Surprisingly billing don't do cancellations.....🙈

  • pttvl Vincent (@pttvl) reported

    @bt_uk please respond to my DM regarding an issue raised yesterday

  • MikeMcKenna_ Mike McKenna (@MikeMcKenna_) reported

    @bt_uk Any chance of a further update on this please? I had a message in the early hours telling me the issue was resolved. It is not. Thank you.

  • Family5Cook Jonathan Cook (@Family5Cook) reported

    @bt_uk I have a complaint to make about poor service. Where should this be addressed?