BT (British Telecom)

BT (British Telecom) Outage Report in Maesycwmmer, Caerphilly County Borough, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Maesycwmmer, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Maesycwmmer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Maesycwmmer, Caerphilly County Borough, Wales 03/31/2026 06:15

March 31: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Maesycwmmer, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Pontypridd, Newport, Caerphilly, Cardiff, Aberdare, Pontypool, Hengoed, Blackwood, Tonypandy, Treorchy, Merthyr Tydfil, Pontyclun, Cwmbran, Ferndale and Bargoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Wi-fi
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCaerphilly Internet
United KingdomCaerphilly Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Maesycwmmer, Wales

Latest outage, problems and issue reports in Maesycwmmer and nearby locations:

  • Gavinallen Gavin Allen (@Gavinallen) reported from Cardiff, Wales

    @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • RebIrvine Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

  • Cobblerja JJ 🐧 (@Cobblerja) reported from Brynmawr, Wales

    @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • MissESilcox MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • Sammy78avfc Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, Wales

    Who are the commentators on BTSport? Absolutely awful

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • BigBernie4 Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • blackandbrownc1 blackandbrowndicklover (@blackandbrownc1) reported

    @CWU_AndyKerr @bt_uk Great 👍 The general public support the strikers ✊

  • jobinatinnemans jobinatinnemans (@jobinatinnemans) reported from Meltham, England

    @bt_uk our internet went off on the 20th and you might repair it on the 25th? Fix phone on the 26th? Misleading to call yourself superfast broadband.

  • MalHughes17 Mal Hughes󠁧󠁢󠁷󠁧󠁢󠁷󠁬 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@MalHughes17) reported

    Hi @btsport are you covering the rally from Spain on your red button service this weekend? Trying to access via my Sky platform on all 4 channels, but nothing is showing 😱 very frustrating! #WRC #WRClive #BTsport

  • INCONTROL1 Roger (@INCONTROL1) reported

    @bt_uk can you please help, I was firstly told a tech would contact me in 90 mins, to get a subsequent text later you were to busy and I should contact you again? I believe I'm the person payin for the service, so what about some service? My children have online schoolwork to do!

  • projectmoggy Thanos was right (@projectmoggy) reported

    @bt_uk is there a problem in the WV11 area with broadband?

  • DavidDaniels90 David Daniels (@DavidDaniels90) reported

    @bt_uk Will do. Thanks again. Please do keep looking into upgrading these terrible mini hubs though. In this day and age they should be able to provide full 4g speeds even with lower signal levels like a phone can.

  • WorldScotties Nigel Richards (@WorldScotties) reported

    @bt_uk Your right there, nothing to pay for a service ive been trying to get for 10 weeks, yet you still keep failing to deliver 🙄🙈

  • esho_funi Clairey (@esho_funi) reported

    @bt_uk well after being promised that I would have a new router within 24/48hrs of last Saturday, I’m still left with no broadband. The 4th time it has gone wrong and stopped. How am I supposed to earn a living working from home if you keep letting me down…?

  • latar latar (@latar) reported

    I’ve never been chased for anything like @bt_uk chasing their old hubs. Please don’t tell me it’s for the environment. 5 paper letters from debt collectors for an old hub after being a customer for 10 years. Never again.

  • TheTimMonroe Tim Monroe (@TheTimMonroe) reported

    Thanks 4 nothing @bt_uk, you’re 2 wks too late. Oh, by the way, there’s a factual error in ur email - it says you’re here 2 help. It shld say, we’re here to answer your call after 30mins on hold, because you’re experiencing a high volume, but despite all that excellence is…blah.