BT (British Telecom) Outage Report in Pontyclun, Rhondda Cynon Taf, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Pontyclun come from postal codes CF72.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontyclun, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Bargoed, Porth, Ferndale, Cardiff, Bridgend, Pontypridd, Pontyclun, Caerphilly, Tonypandy, Treharris, Blackwood, Pentre, Barry and Newbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed |
Internet | |
| Porth |
Phone | |
| Ferndale |
Internet | |
| Cardiff |
Internet | |
| Bridgend |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontyclun, Wales
Latest outage, problems and issue reports in Pontyclun and nearby locations:
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kam 💀🦇 aka Nosferatu
(@kam_stephens) reported
I’d like to understand why @OpenreachHelp @WeAreOpenreach haven’t been able to install my internet via @bt_uk for three months. Every week I get brushed off with “we will update you more next week” The service is a joke. You won’t speak to customers directly either.
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Z/\KS7AR
(@Snakeskin92) reported
Cancelling @Btsport now. 4 games for £30, get ****** mate. Absolute con. No wonder so many use IPTV. They’re their own worst enemies.
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niceblokephil
(@niceblokephil) reported
@bt_uk I have, my desk top PC is cable connected to the hub which is approx eight feet apart, using a Cat6E Ethernet cable, the result I get is virtually the same, this is after reporting issue today
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kim harris
(@kimbers00) reported
@bt_uk what's going on. My Internet is always crap but tonight it's non existent, not even your website Is working
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B
(@BDPRRL) reported
@bt_uk can I please get some help with booking in an engineer as today I missed the engineer as nobody said he was coming and I am at work today, but I also work to do from home also which I have not been able to do 😵💫😵💫
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Sel's Back to Slay💜
(@usmanselen) reported
@TheEnemiesPE3 because its by BTSport not WWE. WWE would never do it xd.
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Jack McShane
(@JackMcShane1) reported
@jackh1990 @bt_uk Should really give BT credit where it’s due. Kevin / whoever runs the BT admin sorted the £120 an hour after this tweet and cash was with me today. Sadly no sign of Phil down at Sutton. How are you at picking up Christmas trees? @Merton_Council certainly aren’t very good.
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🇮🇪Jamie 'Frodo' H (@Dorm-Room Dogfights)🇮🇪
(@JamieFrodoMMA) reported
@brehnen_sheehy @MMAMerc99 @btsport 286 will absolutely not be on at stupid o’clock. Doors at 4, fights start at 5. Main card starts at 9pm.
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Daniel Gilbert
(@DanielG44912793) reported
@bt_uk hi BT can you please help - ongoing FTTP problems, openreach seem to think i need fibre fitted, its already all fitted. your team can't seem to tell them this - just need it activated. i can give ONT number and address. been given an install a month away...
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Kris
(@krish0w) reported
@bt_uk Oh, he’s coming back don’t worry. There’d be a riot if not after a week in the dark ages. Just thought I’d share how absolutely bonkers it is for a WiFi engineer, coming to fix the WiFi, rings WiFi doorbell, is flummoxed when it doesn’t work and tries no alternative.