BT (British Telecom)

BT (British Telecom) Outage Report in Pontyclun, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontyclun come from postal codes CF72.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontyclun, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontyclun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontyclun, Rhondda Cynon Taf, Wales 10/28/2025 08:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (6%)

    E-mail (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontyclun, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Cardiff, Pontyclun, Bargoed, Tonypandy, Blackwood, Bridgend, Treharris, Hengoed, Porth, Pontypridd, Mountain Ash and Ferndale.

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City Problem Type Report Time
United KingdomCaerphilly Wi-fi
United KingdomCardiff Total Blackout
United KingdomPontyclun Internet
United KingdomBargoed Wi-fi
United KingdomTonypandy Internet
United KingdomBlackwood Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Pontyclun, Wales

Latest outage, problems and issue reports in Pontyclun and nearby locations:

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • gwentvillan ajp (@gwentvillan) reported from Newcastle Higher, Wales

    @RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • christineberr17 chris berry (@christineberr17) reported

    @bt_uk broadband WA5 has been dropping out constantly for over a month. spoken to engineer and raised complaint yesterday. You closed it down same day with no response/fix. Awful customer service. I’ve now cancelled it but still have a month of this . Can you please address this

  • Crook1871 Crooky (@Crook1871) reported

    I'm spending a fortune commuting for work because you can't provide a service for 3 f****** months. I'll be getting that money back for sure. @virginmedia hurry up & provide internet in my area so I can gladly tell those charlatans at @bt_uk where to shove it. @OpenreachHelp

  • JodieH88 Jodie (@JodieH88) reported

    @bt_uk Hi! I have a YouView box & it has started running really slow & deleting my scheduled recordings? Is there anything that can be done? An update or something? Thanks!

  • Punkoala1 Punkoala (@Punkoala1) reported

    There was an accident on our street monday that to took out the telegraph pole, which as resulted in no Internet. @bt_uk and @WeAreOpenreach have planned to fix it on the 25th that's 9 days compared to 2 days that we where told. Sorry but there will be no uploads until then.

  • R1chHammond Richard Hammond (@R1chHammond) reported

    Still have no sports channels whatsoever after an almighty fail by @bt_uk agreed a broadband/TV deal, which they have refused to honour. Now nothing works!! Avoid this shocking company with awful customer service #BT

  • Tooneyram Tooney (@Tooneyram) reported

    Maybe @btsport could put a couple of scunthorpe united games on tv, they have the rights for that league and i know the irons need the money... help them survive #sufc #irons @SUFCOfficial

  • FrenchyWHU Marc ⚒🦉 (@FrenchyWHU) reported

    @bt_uk The appointment failed AGAIN. beyond ridiculous customer support… one says it’s been booked then when no one turns up and I ask why they say it’s failed. Bye bye BT I’m no longer paying £55 a month for 5mbps internet 😡

  • Saragan14 Saragan (@Saragan14) reported

    @Punkoala1 @bt_uk @WeAreOpenreach Yeah the sucks, fingers crossed it gets fixed on 25th as described , you will be missed in today's stream, been ages since I did Thursday alone haha

  • screech_jayne Jayne Screech (@screech_jayne) reported

    @bt_uk I tweeted yesterday about my elderly mother having no phones after having BT Broadband & Digital Service installed and have assured her case is being investigated. Yay .. because it’s been two weeks today without them .. let’s hope they will be on by the weekend. 🤞🏻

  • drw2803 Dave Watkin (@drw2803) reported

    @bt_uk iPhone. Btinternet account. Incoming Mail ok. Outgoing mail not sending. Webmail ok. Problems?