BT (British Telecom) Outage Report in Ystrad Mynach, Caerphilly County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ystrad Mynach, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ystrad Mynach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Ystrad Mynach, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Cwmbran, Blackwood, Aberdare, Caerphilly, Ebbw Vale, Pontypridd, Newbridge, Blaina, Porth, Treharris, Abertillery, Hengoed and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Newport |
Phone | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cwmbran |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ystrad Mynach, Wales
Latest outage, problems and issue reports in Ystrad Mynach and nearby locations:
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Finch
(@nottmian) reported
@bt_uk nothing but problems with this new tv box, for which I forked out good money! This week schedule date issues (so many programmes didn’t record) & the controller stops working on a regular basis (so have to reset box!) 🤬🤬🤬
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William Poel
(@wpoel) reported
How come cellphone and broadband coverage in a bunker in a warzone seems more reliable than it is in many parts of the UK, @YardleyShooting? The UK telecoms cartel is still dominated by @bt_uk and needs to do better as a matter of urgency. Poor show @Ofcom.
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TheRunningManZ
(@TheRunningManZ) reported
Hi @bt_uk my Mum is paying you £94 a month for telephone and internet. She’s being ripped off for a product she doesn’t need but because she has 10 months remaining on her contract you’re doing nothing. She’d been a customer of yours for 50 plus years.
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Moira McInnes
(@mcinnemo) reported
@bt_uk Have had no broadband since 18.2.22 and the only communication in this time was a letter about price increases. Can you help? Got a 15 yo trying to study for his GCSEs. You sent a data hub but we have no coverage on that network.
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𝚂𝚝𝚞 𝙲𝚊𝚖𝚙𝚋𝚎𝚕𝚕-𝙲𝚊𝚛𝚛𝚊𝚗 ఌ
(@MrStuCampbell) reported
@BTCare Many of their friends are not digitally savvy so now cannot contact them. Faults happen I get that. It’s simply the lack of customer comms and a valid reason for the delay that is not acceptable. This kind of thing is isolating for the older generations who rely on home phones.
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Moira McInnes
(@mcinnemo) reported
@bt_uk @johnbarc86 @Scotlandteam Lots of us here have had no broadband since 18.2.22 and the only communication in this time was a letter about price increases. Can you help? Got a 15 yo trying to study for his GCSEs. You sent a data hub but we have no coverage on that network.
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Childish Jambino
(@PainterJimb0) reported
@bt_uk @Chris66092274 My parents were sold the same thing during lockdown over a year ago. They didn’t want to ‘be a trouble’ so I couldn’t get involved. It’s disgraceful. They have been with BT for 50 years!!! How can I sort this out ?
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Christophe
(@Chris66092274) reported
Hi @bt_uk Found out today that my parents, both in their late 70’s have been sold a ‘Premium’ broadband package at the cost of over £90 per month which in no way matches their needs and that they are now tied in for 2 years. Please can you help resolve this ?
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Alex Hill
(@Alexmoore0502) reported
@bt_uk hey please can you help me? Ordered a wifi booster for £9.99… it’s never arrived… don’t really want to sit on hold for ages so if you could help that would be amazing! Thanks 🙌🏻
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Mick “The Over-Tyrant” Wendel
(@MikeyWendel) reported
@the_john_harper @bt_uk This is brutal customer service…not even willing to point you in the right direction? The definition of lazy