BT (British Telecom) Outage Report in Ystrad Mynach, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ystrad Mynach, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ystrad Mynach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 01: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Ystrad Mynach, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Aberdare, Newport, Caerphilly, Ebbw Vale, Pontypridd, Cwmbran, Newbridge, Blaina, Porth, Treharris, Abertillery, Hengoed, Tonypandy and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Aberdare |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ystrad Mynach, Wales
Latest outage, problems and issue reports in Ystrad Mynach and nearby locations:
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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BritBox_UK
(@BritBox_UK) reported
@RealDuaneSmith @BTCare Did you manage to sort this with BT, Duane? Looping in @BritBoxHelpUK in case you need support. #BritBox
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Kim Boyle 🏆⭐️⭐️⭐️⭐️⭐️⭐️🏆
(@kimbosqpants) reported
@virginmedia @bt_uk hi guys, a few of the landline phone lines are not working in my Mums street in Cheltenham so far her and two neighbours have no dialling tone, who would this be reported to please? My Mum is with Virgin but the other neighbours aren’t, thanks.
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REECE FARRELL.
(@reece_duran) reported
@MrDtAFC I’m watching the game live on @btsport with @Ladbrokes on my phone, goals are updating on there before the goals are being played on BT. By about 3 seconds WTF?.
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Michael H.
(@MichaelH14) reported
Karen Carney nailed it there - that was just such a stupid time and place to give away a free kick #Arsenal #ARSBEN #BTSport
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Matt Di'angelo
(@matt_diangelo) reported
from
Enfield Lock, England
I check at the start of every game im watching the HD version of @btsport - easily the worst picture quality. Anyone else think this??
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Sandra Clark
(@sandraclark23) reported
@bt_uk I am having problems with my bt box only 1 blue light and won’t connect. I’ve had this problem for the year I’ve had the box sometimes it works and sometimes not. I end up using terrestrial tv so I am paying for the broadband and can’t watch the tv. Help!
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David Hopkins
(@explainer_dave) reported
@domjoly @bt_uk 1st world problems?
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Robo LFC19*⚽️
(@robkitfuey_fu) reported
@bt_uk No answer on your support lines and complaints not responded. Your service was better on dial up internet.
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Trieah
(@Trieah1) reported
@bt_uk Spent an hour on the phone with BT yesterday. I was assured that I will get a call today to get an update from the supplier (openreach). Unless I'm getting a ring after 5pm, I doubt I'll hear back. WILL BT EVER, PLEASE, FOLLOW UP ON YOUR ACTIONS? Oh, I mean your actual service.
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James
(@jamsum007) reported
@bt_uk my parents are in their 80’s and have been without their phone and broadband for a week. Each time they contact you, an automated message says an engineer will be with them tomorrow morning. Tomorrow never comes. Shameful service. Who can they complain to ASAP? Ofcom?