BT (British Telecom)

BT (British Telecom) Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Newport come from postal codes NP10, NP11 and NP20.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newport, Wales 11/19/2025 20:35

November 19: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cwmbran, Newport, Hengoed, Caerphilly, Cardiff, Pontypool, Portishead, Penarth, Clevedon, Bargoed and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomCwmbran Internet
United KingdomCwmbran Total Blackout
United KingdomNewport Wi-fi
United KingdomNewport Wi-fi
United KingdomHengoed Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • BigBernie4 Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • ChinnyNo12 Shane Reece (@ChinnyNo12) reported from Caldicot, Wales

    Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Mohamma95372121 AK (@Mohamma95372121) reported

    @bt_uk The worst company I’ve ever dealt with in my life. Soon I will list all the points. Seriously there are so many I need to edit the details and post them. Absolutely incompetent, no one has a clue, just change and make up prices and lie. Total disaster. Biggest regret moving my TV

  • JoshRoberts92 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Josh Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoshRoberts92) reported

    @btsport just found a thread saying it could be because the Internet provider is @Sky that's what it causing the issues. Are you being ******* serious! You expect most people to know how to disable ipv6 on their router? Sort ya **** out as you are robbing people of their money.

  • JosephWood90 Joseph Wood (@JosephWood90) reported

    @hughpmullen @btsport I think so. That's the main problem! Different people thing different things are accidental. I don't think we should have an incident that could be a penalty or a red card, just based off a different idea of what the rule means.

  • hughpmullen Hugh Mullen (@hughpmullen) reported

    @JosephWood90 @btsport Intention is not the issue. Maybe you should educate yourself on the laws of the game. Interestingly the BT studio analysts believed the decision was correct.

  • DWillW10 David Woolf (@DWillW10) reported

    @btsport I pay alot of money to watch bt sport.....the sound for the past few weeks on AFL has been terrible. What is going on?

  • sc_timmy1180 Tim (@sc_timmy1180) reported

    All commentators on any sport.... stop apologising for bad language on live sport. Signed...everyone! @SkySportsGolf @SkySportsPL @btsport

  • darthmill Julian Milligan (@darthmill) reported

    @bt_uk for a communication company your rubbish at keeping your customers informed. Reported an issue on the 4th said it would be fixed by the 7th but today still no dial tone and only one email on 8th to say you're working on it.😟

  • wheeliedealer WheelieDealer (@wheeliedealer) reported

    Hilarious interview on BTSport with Kenny Roberts Senior. Poor Suzy Perry having a fit when KR said "sh*t" and then "bullsh*t" at the end. Loved the bit about KR getting £10k start money for a UK race and Barry Sheene getting £4000 ;-)))

  • drw2803 Dave Watkin (@drw2803) reported

    @bt_uk I’m a network engineer. Could you do some digging for me and get me a contact in digital voice technical. I’m working for one of your customers that had an issue with it and I’m trying to help.

  • JoshRoberts92 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Josh Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoshRoberts92) reported

    @btsport I'm having problems with your app on PS5, I keep getting an error code of VC019 when I'm trying to watch something live. What is going on as I'm wasting money at the moment