BT (British Telecom)

BT (British Telecom) Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Newport come from postal codes NP10, NP11, NP20 and NP19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newport, Wales 11/24/2025 20:35

November 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Abertillery, Cwmbran, Hengoed, Caerphilly, Pontypool, Portishead, Penarth, Clevedon, Bargoed and Blackwood.

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City Problem Type Report Time
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BobAnderson180 BOB ANDERSON 180 (@BobAnderson180) reported from Clevedon, England

    @bt_uk I’ve cancelled my DD, but can’t get through to you to cancel the service. Can’t chat, your phone no answer. Surely fact that I cancelled the DD means I don’t want u anymore...but all the send is email saying you will send me a bill so I can pay in a different way!

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • Statto1927 Simon Hiscocks (@Statto1927) reported from Barry, Wales

    Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

  • BetteJBaldwin BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England

    @bt_uk Please cancel a Fault Report. No Longer Needed. Problem solved. Name: Lilly Location: Clevedon. Fault Report Ref No; VOL013-474370897232 I’m doing this for a friend who can’t get through by phone. If you need more details please ask.

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • BetteJBaldwin BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England

    @bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • BetteJBaldwin BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England

    @bt_uk please cancel fault report number VOL013-474370897232 for Lilly in Clevedon. Problem now solved. Doing this on behalf of the person reporting the fault. Can provide more info if needed.

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • WPTutz WPTuts (@WPTutz) reported

    Yet again, more @bt_uk problems with fibre broadband. Download speeds down by 80-85% to unusable levels and well below my guaranteed minimum speed. Even their online speed tests note this Is below my guarantee! 🤬 #sortthisshitout

  • PopcornBambino Bambi ⚡️ (@PopcornBambino) reported

    Hey @bt_uk why do you send half the emails about my plan to me and half my emails to my old flatmate who emigrated despite the fact I’ve clearly put down my email address on the account and removed him?

  • MissLauraMarcus Laura Marcus (@MissLauraMarcus) reported

    Truly terrific service from #BT. They contacted me to say my broadband was a bit slow. Engineer came. Problem I wasn't even aware of sorted. It may not be the cheapest but you get what you pay for. @bt_uk

  • mightyroyals Dan (@mightyroyals) reported

    @bt_uk hi can you cancel an order for me please VOL013-612703526022 as it’s stuck on pending and don’t have time to call thanks

  • OSFCollections OSF (@OSFCollections) reported

    If you are trying to get internet in the UK **DO NOT** use @bt_uk. Consistently the worst customer service I've received in my entire existence as a human being, multiple times.

  • br41ndeadfans #25 (@br41ndeadfans) reported

    @England @bt_uk WHAT DO YOU THINK OF PENGLAND? ****! WHAT DO YOU THINK OF ****? Pengland! THANK YOU! That’s alright! WE HATE PENGLAND, WE HATE PENGLAND!! WE HATE PENGLAND, WE HATE PENGLAND!! WE HATE PENGLAND, WE HATE PENGLAND… WE ARE THE PENGLAND, HATERS!!!

  • Franbags Franbags 👜 (@Franbags) reported

    @bt_uk Standard mail app. Also not working on outlook now. Managed to log in via web browser and can use account. Haven’t changed passwords

  • BolshevikBob ☭ Robbie ☭ (@BolshevikBob) reported

    Getting my internet to work is harder than getting petrol out of a pineapple. Still crap, lads @bt_uk

  • chumphreys669 Charlie (@chumphreys669) reported

    @bt_uk despite booking a home move for today… no one came… I now have purple flashing lights on my hub and cannot work tomorrow - help!

  • CllrStephenB Cllr Stephen Burroughes (@CllrStephenB) reported

    @bt_uk After further investigation problem now resolved and connectivity reestablished. Thanks 👍