BT (British Telecom)

BT (British Telecom) Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, e-mail and wi-fi.

The latest reports from users having issues in Newport come from postal codes NP20 and NP10.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newport, Wales 04/23/2025 07:15

April 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Barry, Newport, Hengoed, Caerphilly, Pontypool, Blackwood, Penarth, Cwmbran and Bargoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBarry Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • BetteJBaldwin BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England

    @bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • Max25143798 Max (@Max25143798) reported from Newport, Wales

    @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • BetteJBaldwin BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England

    @bt_uk Please cancel a Fault Report. No Longer Needed. Problem solved. Name: Lilly Location: Clevedon. Fault Report Ref No; VOL013-474370897232 I’m doing this for a friend who can’t get through by phone. If you need more details please ask.

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • AndrewHazard Andrew Hazard Photography (@AndrewHazard) reported from Panteg, Wales

    @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • gooner1947 Peter N (@gooner1947) reported from Blackwood, Wales

    @bt_uk Send me the £20! Mine has been awful lately. So so slow!

  • NYR_Jugs88 Christian Nehls (@NYR_Jugs88) reported from Dinas Powys, Wales

    Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

  • markygee6 markg (@markygee6) reported from Cardiff, Wales

    @btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

  • BobAnderson180 BOB ANDERSON 180 (@BobAnderson180) reported from Clevedon, England

    @bt_uk I’ve cancelled my DD, but can’t get through to you to cancel the service. Can’t chat, your phone no answer. Surely fact that I cancelled the DD means I don’t want u anymore...but all the send is email saying you will send me a bill so I can pay in a different way!

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MichelleSupper Michelle Supper (@MichelleSupper) reported

    @bt_uk I did, after an hour on hold. The whole DNS system had gone down. I missed two important meetings because zoom could not connect. My home server could not make back ups, and had to be reset. My nest thermostat disconnected, and I had to reset the hub to get that working again

  • halfblindboy Si Hayton (@halfblindboy) reported

    @bt_uk for the second time this year I am without broadband and getting no help from anyone at your company. Last time it was two months. This time I’ve had full fibre for 14 days and only been online with it for 4 days….. this is getting ridiculous #DejaVu #sickofthis

  • GregoryTKint GregoryTKint #SafeEdForAll #RejoinEU (@GregoryTKint) reported

    @bt_uk Has your customer care changed? That's another hour wasted being pinged from Broadband to TV to Shop and now Tech... but without a solution 🤨 And that is for something very simple.

  • drhelenscott Dr Helen Scott 🇺🇦 (@drhelenscott) reported

    @bt_uk Husband is on his 4th phone call trying to cancel account and get refund for money you took off us because you didn’t cancel it when requested. I’ll leave that to him but please advise on how to ask for compensation for time wasted and the pain of this process.

  • dicko888 dicko88 (@dicko888) reported

    @bt_uk An engineer is booked for today 1pm onwards. This follows on from quiet a few engineers that have so far not even turned up despite being booked in to sort out my BT problem. Is there a number l can call to see if they are coming or cancelling like usual?

  • drhelenscott Dr Helen Scott 🇺🇦 (@drhelenscott) reported

    @NikiSmithson @bt_uk @ScottishPower Oh no!! I’m actually ill with a sickness bug today and I still think that my day is better than Andrew’s because of this. Also, the jolly George Ezra hold music is reeeeaally incongruent with the level of service being provided. Maybe call centres have had their day??

  • McLean86 Mαɾk McLeαɳ (@McLean86) reported

    First class service from @bt_uk. Pup ate through the fibre wire last night about 9ish and they had an engineer out first thing this morning to sort it out.

  • IMBezza Iain (@IMBezza) reported

    @bt_uk my router disconnected 4x pday, so you send me a faulty hub which fails to provide wifi (54downstram, 3.5mb over wifi) Cost me £150 mesh to resolve as you fail to. Now nobody is answering my calls? ALSO I returned my kit 26/09 but you are still going to charge me? UNHAPPY

  • aunty911 Karen Brennan (@aunty911) reported

    @bt_uk I want 2 be put back 2 copper landline, so I can still research what we will do going forward. Your sales man lied to us saying absolutely no change to service, when there is, I cant use my phone. I will not go wireless so you have forced this on me, by lying.

  • JonBonnick1 Jon Bonnick (@JonBonnick1) reported

    @bt_uk you’re service is hopeless. Waited in all afternoon for your engineer who didn’t turn up. 3 phone calls (taking over 2 hours of waiting time) and we’re no nearer. If you’re looking for a broadband provider look elsewhere.