BT (British Telecom) Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (6%)
• TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Cardiff, Clevedon, Pontypool, Hengoed, Blackwood, Cwmbran, Bargoed, and Ynysddu.

City	Problem Type	Report Time
Newport	Wi-fi	4 days ago
Newport	Internet	4 days ago
Newport	Internet	5 days ago
Newport	Internet	6 days ago
Caerphilly	Internet	6 days ago
Caerphilly	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 3 minutes ago from Newbridge, Wales

  @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

• 
  MissESilcox (@MissESilcox) reported 5 minutes ago from Cardiff, Wales

  The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 5 minutes ago from Cardiff, Wales

  @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 7 minutes ago from Cardiff, Wales

  @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

• 
  Leon Ip (@ippyfuzion) reported 7 minutes ago from Newport, Wales

  @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

• 
  Rebecca Irvine (@RebIrvine) reported 8 minutes ago from Cardiff, Wales

  @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 12 minutes ago from Cardiff, Wales

  @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

• 
  WPTuts (@WPTutz) reported 13 minutes ago from Pontypool, Wales

  @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 17 minutes ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  Steve Johns (@johnsey80) reported 18 minutes ago from Cardiff, Wales

  I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

• 
  John Crabtree (@jocra14) reported 23 minutes ago from Clevedon, England

  @Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.

• 
  Gavin Allen (@Gavinallen) reported 41 minutes ago from Cardiff, Wales

  @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 43 minutes ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 45 minutes ago from Caerphilly, Wales

  @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

• 
  Pauline Lomax (@RedhillsAnnie) reported 46 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 47 minutes ago from Pontnewydd, Wales

  @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

• 
  LeftofCentre (@NorthGwentBlue) reported 50 minutes ago from Argoed, Wales

  @bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful

• 
  Jai Sullivan (@jaisullivan) reported 58 minutes ago from Cardiff, Wales

  @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

• 
  Dai Williams (@Dai_ssrs) reported 59 minutes ago from Pontypool, Wales

  Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 59 minutes ago from Cardiff, Wales

  @bt_uk How about you just provide the service we’re paying for…

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rach (@aitch_R_aitch) reported 9 minutes ago

  @bt_uk Hi Steph, I don't have an account number-I'm a potential new customer wishing to join, ready to go but both of your agents obvs don't need the sale!! I'm off to join @Plusnet now as they actually act like they want the business! #FurtherTrainingReqd

• 
  Brett Noonan (@thebrettnoonan) reported 10 minutes ago

  @SkyHelpTeam Hi, I tried too remove @btsport using My Sky app and it won’t uncheck, tried calling Sky and wouldn’t connect, can you help please

• 
  Russel Guppy (@russelguppy) reported 13 minutes ago

  @bt_uk Still intermittent. Fix the text number and it found an issue and we have an engineer booked for tomorrow. Thanks for reaching out.

• 
  WIE 🏐📖 (@WIEfanzine) reported 15 minutes ago

  Watching the Canvey vs Boreham Wood game. Why has @btsport felt the need to add a sound bed of a small but overexcited crowd? It’s awful and plainly unnecessary. #FACup

• 
  Asc0 (@AscoUkk) reported 17 minutes ago

  Bt_uk bro why is my internet down and like 80 other people's internet ?

• 
  Bex L (@bexieLiss) reported 22 minutes ago

  @bt_uk Your customer service following my brother's death is atrocious! The estate can't be settled because you won't honour your promise to drop the cancellation charges and send a final bill. #grievingfamilyneedsclosure

• 
  Iain King (@Iainbking) reported 23 minutes ago

  @bt_uk My elderly father has a btinternet email address which keeps causing problems. It's caused yet more this weekend. To fix it, he's got to take the computer in (again!) to a computer shop, which could expose him to COVID. Is there a way BT can fix it which reduces the COVID risks?

• 
  Roger Furness (@rogerafurness) reported 27 minutes ago

  @bt_uk Speedtest is good and within limits for connection speed. All WiFi devices struggling to consistently connect with poor WiFi speed, never had any problems before. Please remote check hub for problems. Hub has been reset with no change.

• 
  Dino (@roastedcacti) reported 28 minutes ago

  @bt_uk it says its "fine" for now but this is a reoccuring issue where the connection keeps dropping. At this rate its giving the british weather a run for its money in terms of consistency.

• 
  Craig Fews (@craigfews) reported 29 minutes ago

  @plusnethelp I was a @bt_uk for 3 years, had no issues with speed. Other than a few hours outage over that period, 💯 at 70+Mbps. I switch to @Plusnet under a recommendation from a friend, a week into a new service, avg of 20Mbps and high ping for the past day or 2. Sort your 💩