BT (British Telecom) Outage in Newport, Wales

@bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

@bt_uk Send me the £20! Mine has been awful lately. So so slow!

@btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

@J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

@WHPASS1 @CoopeyCoope @btsport Christ I thought it was just me - I've restarted the TV, the Chromecast and my internet connection trying to fix this problem!

@btbusinesscare @BTCare We've had 3 engineers out since Friday to fix faults at the exchange but there is still an issue with the internet which BT are refusing to acknowledge

@BTCare @btbusinesscare We have been talking to bt for the past 5 days and they DON'T care. No concern for a long term loyal customer at all. All they want to do is charge us for a new router or a dongle!

@CiaranM88x @btsport So agree. I’ve turned it to mute. Bad enough watching let alone listening to them.

@BTCare But then I get this! 3 people hung up on me in a row, before the 4th call resulted in me speaking to someone. Your ‘service’ is by far and away the most disgraceful I have ever had the ordeal of experiencing.

@cardiff_blues @LeLOURugby @ChampionsCup @btsport Come the Blues...but please never use that gif again 🤢🤮😡

@btsport commentators shut ******** up about Pep and comment on the ******* game...

@BTCare Broadband down again, second time this week. Tried using correct online process’ to raise another fault but website taking me around in circles.

@btsport Hi, I'm trying to watch a program on BT Sport 3HD & there's all this football rubbish down the left hand side & across the bottom of the screen...can you please tell me how to get rid of it all please?

@DD_B18 @btsport Yeah, the latter half of that article is key. They ended up diverting money that should have been used to improve the network to cover their increasing outlay, they've sacked the CEO of BT, largely down to this too.

@DD_B18 @btsport The thing with BT sport was, it never had a remit to make money. It was always about broadband retention & new broadband customers. That hasn't happened, so shareholders are now unhappy & this is part of the fallout.

@BTCare a bit of rain and all my terrestrial and Freeview channels are down, time to leave this doggy British Empire telecommunications company one thinks

@BTCare Had this text is it genuine? Hi, BT Here. Good news! We're improving our network so you can enjoy faster speeds at no extra cost. No engineering visit required, but we will need to disconnect your line for upto 2hrs around 08:30 on 19-JUL-18. Please reboot your hub after

@BTCare My home hub 6 is naffed!! It wont connect to several devices in the house, ive tried resetting, on off, settings with everything, nothing works! Range is extremely poor, wont go to the kitchen anymore either! Replace it please!!!

@BTCare Yes Lizzie and i have begged them to send my by e-mail and they have refused, when I have asked for estimated time they said will be any time up to end of August. Is this the way to treat a customer that has been with you for 50 Years. I think not!!

I notice that @BTCare has seemed to be closed down, further evidence that @BTGroup does not care and are not interested in communicating with customers.

Well looks like my broadband swap over is going well 🙄 Meant to start 8th August with @Plusnet then told 23rd August. Come home today to find my current provider @bt_uk has obviously disconnected me as I can't connect and it's asking me to reset as if I'm a new customer 😠

@bt_uk no i didnt, how can you have a loyalty team when your not loyal to your customers, and yes BT could sustain this for all customers but choose not too, it doesnt look good to lie aswell as offering bad service and high prices.

Absolutely appalled with @bt_uk. We told them a month ago that we would be moving house and set up the transfer. They’ve then managed to cancel the order so are having to place a new one which will be “late next week.” Four separate calls before we got that explanation though 🤬

@bt_uk im an existing customer i have no tv dont use my landline and you charge me £52 a month for a slower than average internet i phone up for renewel the best you offer is £45 a month while im here looking at new customers being offered 27.99 a month😂😂 you guys suck

@bt_uk @btbusinesscare This has been appalling service @bt_uk @btbusinesscare. Took an age to get our new business connected and now you’ve disconnected us. Apparently you can’t reconnect us until Weds. Big chunk out of our bank hols takings we can’t afford to lose.

@bt_uk Hi Chris, basically got the same result as last time considered a wireless problem anyoo might as well leave it at that.

@bt_uk The site is working fine now and it says theres no problems in the area. When the hub goes there is no lights at all. I try the power button then tried the plug and it resets, works for a few minutes the goes again

@bt_uk I keep getting 403 forbidden when I try to access your site. My internet keeps going. I ordered a new hub but I think it could be a bigger issue

@dacl1177 Ma BTSport Subscription Has NEVER Gone Off !!!

@bt_uk @Plusnet @EE Btw good customer experience to @bt_uk and @ee - its clear @plusnet was a bad buy .... the plusnet customer service and experience seems to be on summer holidays!