BT (British Telecom) Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP11, NP20 and NP19.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Newport, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Cardiff, Clevedon, Pontypool, Hengoed, Blackwood, Cwmbran, Bargoed and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Caerphilly |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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BetteBaldwin
(@BetteJBaldwin) reported
from
Nailsea, England
@bt_uk Please cancel a Fault Report. No Longer Needed. Problem solved. Name: Lilly Location: Clevedon. Fault Report Ref No; VOL013-474370897232 I’m doing this for a friend who can’t get through by phone. If you need more details please ask.
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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BetteBaldwin
(@BetteJBaldwin) reported
from
Nailsea, England
@bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Jo
(@rubyrockcake111) reported
from
Barry, Wales
@bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Annette Pritchard
(@touristory) reported
from
Barry, Wales
With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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BOB ANDERSON 180
(@BobAnderson180) reported
from
Clevedon, England
@bt_uk I’ve cancelled my DD, but can’t get through to you to cancel the service. Can’t chat, your phone no answer. Surely fact that I cancelled the DD means I don’t want u anymore...but all the send is email saying you will send me a bill so I can pay in a different way!
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BetteBaldwin
(@BetteJBaldwin) reported
from
Nailsea, England
@bt_uk please cancel fault report number VOL013-474370897232 for Lilly in Clevedon. Problem now solved. Doing this on behalf of the person reporting the fault. Can provide more info if needed.
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Giggsy
(@DjGiggsy) reported
from
Cardiff, Wales
Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kait 🌻
(@kaitlynjadexo) reported
@bt_uk I would if bt wifi would load the page! Any time I try to use your customer service pages whilst on the WiFi, it says “server cannot be found” 🤔
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jon wood
(@UkJon) reported
@bt_uk i see you have a deal where ee take over broadband if bt goes down … can you do it the other way … where we get EE as main supply but have BT as the back up … we only get 5-10mps and potentially double that on EE but we want your security
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Jordan Gardner
(@JordanG78435789) reported
@bt_uk Don’t go with BT if you want your internet to actually show up. They work with OpenReach who never send engineers when they apparently book them in. Most providers work with openreach other than Shell Energy. Wish I went with Shell as it’s two weeks past the installation date.
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Piero Gasparini🇬🇧🇮🇹🇪🇺🖖
(@viola2727) reported
Bloody, buggering @bt_uk forcing me to have Digital Voice!! I just wanted to renew/upgrade my Broadband!! So, from 3 phones in the house, I'm down to one!! And that doesn't want to pair with the hub!! I've asked for 2 more phones...
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Adam
(@AdamPrtn) reported
Astonishing. I phone @NOW today and actively threaten to leave citing I have @bt_uk installing my new connection on 1st March. They finally now put their foot down and seek a manager to call me back. How convenient. I've waited weeks for this to happen, had emails ignored
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White Dog Jewellery
(@WhiteDogJewel) reported
@viola2727 @bt_uk We just use our mobiles as never use the damn phone, it’s just the oldies who call it. Tbh I would’ve happily kept an old corded phone just for emergencies with no calls inc. just a basic service. This is power out, no phone, no thought.
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Lou Everett
(@lou_everett1) reported
@bt_uk my broadband has been down since 3pm on Friday. The service checker had given us a fixed time of 7pm this evening but this has now changed back to unknown. Please can I have an update. I work from home and the kids are on their holidays so this is very frustrating.
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Scott
(@scottyt5089) reported
@bt_uk fibre that never works jokers, breech of contract no termination charges will be paid, c ya
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Rose Cook
(@Rose_E_Cook) reported
@bt_uk Estimated 'fix date' today and still no updates or contact from engineer. Will you let me look for another provider yet or still happy to keep taking my money and providing an appalling service and customer experience? @bt_uk
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Piero Gasparini🇬🇧🇮🇹🇪🇺🖖
(@viola2727) reported
@WhiteDogJewel @bt_uk That’s exactly my thinking! According to the rep I was “chatting” with, the new tech is so reliable so it rarely goes down. We have experienced our broadband going down as I’m sure you have too, what happens then?? I put that to the rep and got the reliable tech spiel again!!