BT (British Telecom) outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cwmbran, Caerphilly, Pontypool, Blackwood, Cardiff, Ystrad Mynach, Bargoed, Clevedon, and Hengoed.

City	Problem Type	Report Time
Newport	Internet	5 hours ago
Cwmbran	Internet	1 day ago
Caerphilly	Internet	1 day ago
Caerphilly	Internet	2 days ago
Pontypool	E-mail	3 days ago
Blackwood	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 5 seconds ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  Steve Johns (@johnsey80) reported 3 minutes ago from Cardiff, Wales

  I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

• 
  Shaun Porter (@srp0000) reported 4 minutes ago from Newport, Wales

  Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 17 minutes ago from Cardiff, Wales

  @bt_uk How about you just provide the service we’re paying for…

• 
  Nörm•i•am (@storrmin571) reported 21 minutes ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  Pauline Lomax (@RedhillsAnnie) reported 21 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

• 
  Gavin Allen (@Gavinallen) reported 21 minutes ago from Cardiff, Wales

  @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

• 
  Rebecca Irvine (@RebIrvine) reported 23 minutes ago from Cardiff, Wales

  @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

• 
  Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported 26 minutes ago from Cardiff, Wales

  @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 27 minutes ago from Cardiff, Wales

  @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 27 minutes ago from Caerphilly, Wales

  @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

• 
  Martz (@martzreed1975) reported 31 minutes ago from Cardiff, Wales

  @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 32 minutes ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  WPTuts (@WPTutz) reported 33 minutes ago from Pontypool, Wales

  @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

• 
  Dave Bowden (@DaveBStDW) reported 34 minutes ago from Cardiff, Wales

  @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

• 
  Mike Houghton (@MHswans) reported 40 minutes ago from Cardiff, Wales

  Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 42 minutes ago from Cardiff, Wales

  @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

• 
  anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported 44 minutes ago from Grangetown Community, Wales

  @btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?

• 
  lowri anne williams (@lowri_anne) reported 56 minutes ago from Cardiff, Wales

  @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

• 
  Tom Neville (@TNevillee) reported 56 minutes ago from Trethomas, Wales

  @bt_uk Your wifi is absolutely ******* shit, thanks

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Di Beirne (@ScattyCat) reported 9 minutes ago

  @bt_uk Hello - what on earth has happened to the MyBT app? It was bad before, it's even worse now!! Can't find anything useful, the most useful page is very dark, as if there's a screen over it. Really not an upgrade... tell I.T. to design something useful. Do they even check it?

• 
  Steph Murray (@DerekDonkey1977) reported 9 minutes ago

  @bt_uk That’s completely unacceptable Why can I not exit a contract for a service everyone says it’s not consistent with constantly dropping devices

• 
  CFD (@TenFourEverton) reported 12 minutes ago

  @bt_uk your current email verify service is useless. As soon as you ask for a verify code you then have to come out of the page to get the email and then the page is lost. Whoever designed this brilliant scheme should be fired as they are an idiot. Please change this NOW

• 
  Amy Lou (@Lashes_N_Ink) reported 14 minutes ago

  @bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!

• 
  Alexandra O'Byrne (@AlexaOByrne) reported 14 minutes ago

  @simboman @stokeygurl @bt_uk Could not agree more! During my many calls with BT I’ve been told this is affecting tens of thousands of customer accounts. Waiting for my paper bill for which BT “kindly waived the £3 fee”. Luckily, I’m “out of contract” and hence able to move to another provider.

• 
  Abbie Ruth Sharland (@AbbeyGale99) reported 14 minutes ago

  @bt_uk hello I’m in year one of my two year contract but need to terminate my contract from this September for university. Will I be charged for this?

• 
  Mo B (@M300bt3) reported 15 minutes ago

  @palmersears @bt_uk I have the same issue, on going for several weeks. When will this be resolved. Can't see bills or any products, requested a paper bill over a week ago and still haven't received that either. @bt_uk

• 
  Tommy (@leopardtommy) reported 15 minutes ago

  @bt_uk hi BT, I’m still awaiting a response re: my complaint. This is nearly two weeks on and you’ve done roughly NOTHING to connect me to your network.

• 
  Ian Robson (@GFX2001) reported 15 minutes ago

  The BT 2 factor Authentication Login is rubbish!! Each Time you receive the Passcode Via Email it fails to login. It only works if you get it sent to your phone!! Asked for Help from Support but they only say Download the BT App, which is unusable and provides zero help @bt_uk

• 
  WTF...😂 (@Aliens2back000) reported 16 minutes ago

  @bt_uk I've been a long-time BT TV customer, but with only the BBC left for news (versus Sky's 10+ channels), I need better choices. Enough is enough! Please expand your news lineup or risk losing subscribers. Waiting..