BT (British Telecom)

BT (British Telecom) Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newport, Wales 02/27/2026 10:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Cardiff, Bargoed, Ynysddu, Pontypool and Cwmbran.

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City Problem Type Report Time
United KingdomNewport Internet
United KingdomCaerphilly Internet
United KingdomNewport Internet
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • ChinnyNo12 Shane Reece (@ChinnyNo12) reported from Caldicot, Wales

    Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ged2go Gerard (@ged2go) reported from Manchester, England

    @Broxton777 @PPSpainters @bt_uk @SkyUK Yes on Highfield lower down towards the village and you are exaggerating I’m sure it was only about 70 years ago 😂👍

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

  • MusicInBedford Music In Bedford (@MusicInBedford) reported from Bedford, England

    @sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff Nothing Wrong With The Mobile Network @GiffGaff.Com :/ Plus I'm Also On @BT_Uk Whom Run/Own @EE :) Again I'm Not An Embarrassment :/

  • shwadywaddyday Chris Osborne 🏴󠁧󠁢󠁳󠁣󠁴󠁿 #SNP #indyref2 (@shwadywaddyday) reported from Edinburgh, Scotland

    @bt_uk Thank you, 😌I called on Monday to get some info about the early contract buy out scheme so i asked then to start a complaint.. Thanks again for emailing them. Chris

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

  • andyaaa09 Andyandyandy (@andyaaa09) reported from Stafford, England

    @bt_uk not happy with your customer service today! I placed an order online and price on confirmation email states £20 extra! I speak to someone and basically get told tough. Then I say I want to raise it as a formal complaint and I get told “you won’t get an answer”

  • Adski86 Adam Anderton (@Adski86) reported from Middleton, England

    Just stumbled upon @WWE on @btsport , 1st time I’ve seen wrestling in a long time (Years) & wow ....******* Terrible, “Big guys” against Jobbers and botched moves all over the Gaff 😂 The crowd looked like it was at a funeral too!! @90sWWE was obviously a golden era !

  • Caitlin91696322 Caitlin Lochhead (@Caitlin91696322) reported from Tewkesbury, England

    We were then promised temporary copper but of course that has not been delivered and we don’t have anything still! I am so disappointed and dissatisfied with the help we have been given and we are all so annoyed we still have no broadband @bt_uk @WeAreOpenreach @OpenreachHelp

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

  • MusicInBedford Music In Bedford (@MusicInBedford) reported from Bedford, England

    @sweetshruti86 @stephendowning @edenwtrs @Scott1984FP @giffgaff @bt_uk @EE Never Said I Don't Use @GiffGaff.Com :/ Nor Is: #GiffGaff.Com An Embarrassment :/ & People Can Be On More Than One Network & Phone Too :/