BT (British Telecom)

BT (British Telecom) Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP20 and NP19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newport, Wales 12/25/2025 03:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Blackwood, Caerphilly, Cwmbran, Barry, Newbridge, Blaina, Abertillery, Hengoed, Pontypool, Portishead, Penarth, Clevedon and Bargoed.

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City Problem Type Report Time
United KingdomCardiff E-mail
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • AndrewHazard Andrew Hazard Photography (@AndrewHazard) reported from Panteg, Wales

    @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • gooner1947 Peter N (@gooner1947) reported from Blackwood, Wales

    @bt_uk Send me the £20! Mine has been awful lately. So so slow!

  • SimonLemons47 Simon Evans (@SimonLemons47) reported from Cardiff, Wales

    @peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

  • Max25143798 Max (@Max25143798) reported from Newport, Wales

    @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • srp0000 Shaun Porter (@srp0000) reported from Newport, Wales

    Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

  • markygee6 markg (@markygee6) reported from Cardiff, Wales

    @btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported from Newport, Wales

    @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • BobAnderson180 BOB ANDERSON 180 (@BobAnderson180) reported from Clevedon, England

    @bt_uk I’ve cancelled my DD, but can’t get through to you to cancel the service. Can’t chat, your phone no answer. Surely fact that I cancelled the DD means I don’t want u anymore...but all the send is email saying you will send me a bill so I can pay in a different way!

  • NYR_Jugs88 Christian Nehls (@NYR_Jugs88) reported from Dinas Powys, Wales

    Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • KeelanJami Jami Keelan (@KeelanJami) reported

    @bt_uk my parents and little sister have been left without Wi-Fi all day today and told 3 working days it will be fixed. It’s half term and they can’t even watch TV. Can you not fix this any sooner ?

  • MisterDawood7 Mister D (@MisterDawood7) reported

    @bt_uk How to raise a complaint about an issue that's left people without internet for 8 days running? It's a complaint about how poorly the complain has been dealt with and an escalation been refused by an adviser.

  • rhysjoseph_ Rhys-Joseph (@rhysjoseph_) reported

    @bt_uk are there phone line issues in catford lewisham and bexley - our work phones don’t appear being allowing calls

  • RoseOlena69 Rose (@RoseOlena69) reported

    @bt_uk Is bt down in the ipswich area, been without for 45 mins now, can’t text landline since we don’t have one anymore

  • alan0h Alan Oh (@alan0h) reported

    @bt_uk Your BT colleague via chat has indicated this is the issue but on your service status page nothing is showing. Confused by this

  • TBird077 Terri (@TBird077) reported

    Is there internet issues at WF8 Pontefract are @bt_uk @virginmedia ?? I don’t seem to be able to access WiFi and keep dropping out if 5G also. Thanks

  • willfu8 William Fu (@willfu8) reported

    Anyone else in Sheffield getting really bad Internet ? @bt_uk is there a problem and if so what’s the issue ? Orange light on and off the past few days.

  • sleepyisbe 💖 isbe's here 💖 (@sleepyisbe) reported

    @bt_uk @btshopuk I am asking you to please look into this, I watched with my own eyes as my younger brother opened that envelope that should have been so exciting only to have his heart broken, and then watch as your company pushed him down further. 5/?

  • Tedds04 Tedds04 (@Tedds04) reported

    @bt_uk So I’ve just ordered BT FTTP with digital voice and got the battery back up unit with it aswell. The only problem is, is that the battery back up unit only plugs into the ONT, which doesn’t have a telephone socket, meaning it’s utterly useless as the hub can’t be powered🙄

  • GreezyGreekGuy GreezyGreekGuy (@GreezyGreekGuy) reported

    @bt_uk my internets down in the barnet area is something going on?