BT (British Telecom) outages and service status in Newport, Wales
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Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- Internet (36%)
- Phone (29%)
- Wi-fi (21%)
- Total Blackout (14%)
The latest reports from users having issues in Newport come from postal codes NP11 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newport, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Hengoed, Cardiff, Blackwood, Newport, Pontypool, and Caldicot.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly
|
Phone | 9 days ago |
|
Hengoed
|
Phone | 9 days ago |
|
Cardiff
|
Total Blackout | 9 days ago |
|
Blackwood
|
Internet | 10 days ago |
|
Cardiff
|
Internet | 12 days ago |
|
Newport
|
Total Blackout | 13 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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lowri anne williams (@lowri_anne) reported from Cardiff, Wales@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Peter N (@gooner1947) reported from Blackwood, Wales@bt_uk Send me the £20! Mine has been awful lately. So so slow!
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Simon Evans (@SimonLemons47) reported from Cardiff, Wales@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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MissESilcox (@MissESilcox) reported from Cardiff, WalesThe ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Jai Sullivan (@jaisullivan) reported from Cardiff, Wales@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Chris Murphy (@murfilicious) reported from Cardiff, Wales@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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lowri anne williams (@lowri_anne) reported from Cardiff, Wales@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Steve Johns (@johnsey80) reported from Cardiff, WalesI'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England@bt_uk please cancel fault report number VOL013-474370897232 for Lilly in Clevedon. Problem now solved. Doing this on behalf of the person reporting the fault. Can provide more info if needed.
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James Moss (@UKEmpLawyer) reported from Allt-yr-Yn, Wales@omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, WalesSo after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Nörm•i•am (@storrmin571) reported from Cardiff, Wales@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Han🏴 (@Hanlccook) reported from Caerphilly, Wales@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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BetteBaldwin (@BetteJBaldwin) reported from Nailsea, England@bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.
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Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Tom Neville (@TNevillee) reported from Trethomas, WalesHonestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Alwyn (@ibsen67) reported from Cardiff, WalesJust reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Drummond (@robertd1981) reportedUsual poor service from @btmailhelpdesk 87 yr old M-i-L left without help getting her ipad connected to internet using modem. Obviously can't be bothered to spend the extra few minutes to help out a customer. @bt_uk
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Robin Shaw (@RSh234) reported@bt_uk @charl32647 That’s part of the problem. In my recent experience they didn’t help on most occasions, only when I chanced upon one good one. They just consumed huge time and frustrated.
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TobyBailey - will follow back (@bailey_toby) reported@Steve__Paxton When I call my bank @firstdirect a person answers the phone. A person that wants to help me. They have a very swift verification process. And my calls usually take a maximum of 1-2 minutes. Love it. But then there are times I have to call @bt_uk …. Or Thames water. FML!!!
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Jim up the saints 💪 (@Jim5511blue) reported@bt_uk Just so its out there, when cancelled today I was told if I rejoin BT at a later date I would be put to the back of queue, how absolutely typical of company who gave me start date then could not supply their service even after a month and four days !! Excellent customer care!!!!
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Kristen Covo (@kcovophoto) reported@bt_uk Everything in the house nowadays relies on internet and mine has been down all week. Your technician ordered the router -mine died through no fault of my own, your product stopped working - and BT is taking its time delivering new one Terrible #customerservice.
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Kernal 💼🧼 (@chefkernal) reported@bt_uk I was calling to cancel a contract for an elderly client but you can’t appear to verify who she is even though I can do it and I’m a 30 year old man putting on a funny voice
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Alan Carter (@alan_get) reported@JayJBro73 @bt_uk Same issue Cm62ay. Went off at 8.45?
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Norman Wilson (@nwwilson) reported@bt_uk Service is an absolute joke. AGAIN my Internet doesn't freaking work. Absolute dog ****. I am paying for this crap. 4 days for an engineer. NOT acceptable
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Phillip Thompson (@Phillip16484278) reported@bt_uk I’ve been a BT customer for many years. It would appear you value new customers rather than retaining new ones. There’s a monthly difference of £5. Rather lose a customer I would think that you would match the price. Apparently not. Crazy business model.
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Jan Gill (@JanetAGill) reported@bt_uk what has happened to your # customer service - absolute joke !