BT (British Telecom) outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Ystrad Mynach, Newport, Cwmbran, Bargoed, Blackwood, Caerphilly, Clevedon, Pontypool, and Hengoed.

City	Problem Type	Report Time
Cardiff	Wi-fi	22 hours ago
Ystrad Mynach	Internet	1 day ago
Newport	Internet	2 days ago
Cardiff	Internet	2 days ago
Cardiff	Internet	2 days ago
Newport	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Desta Omar (@desta_omar) reported 2 minutes ago from Cardiff, Wales

  6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

• 
  Pauline Lomax (@RedhillsAnnie) reported 3 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

• 
  lowri anne williams (@lowri_anne) reported 4 minutes ago from Cardiff, Wales

  @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

• 
  Nickynackynoo (@nicnacnoopixs) reported 8 minutes ago from Trethomas, Wales

  @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

• 
  🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported 8 minutes ago from Cardiff, Wales

  @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

• 
  Gerald J Davies (@GerJDav) reported 9 minutes ago from Caerphilly, Wales

  @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 10 minutes ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  MissESilcox (@MissESilcox) reported 14 minutes ago from Cardiff, Wales

  The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 23 minutes ago from Cardiff, Wales

  @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 28 minutes ago from Newbridge, Wales

  @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

• 
  Adam Lee (@AdamLee2011) reported 28 minutes ago from Newport, Wales

  Bt sport not working on virgin media 😡 #Btsport #virginmedia

• 
  LeftofCentre (@NorthGwentBlue) reported 30 minutes ago from Argoed, Wales

  @bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful

• 
  James Moss (@UKEmpLawyer) reported 40 minutes ago from Allt-yr-Yn, Wales

  @omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.

• 
  BetteBaldwin (@BetteJBaldwin) reported 41 minutes ago from Nailsea, England

  @bt_uk please cancel fault report number VOL013-474370897232 for Lilly in Clevedon. Problem now solved. Doing this on behalf of the person reporting the fault. Can provide more info if needed.

• 
  BetteBaldwin (@BetteJBaldwin) reported 50 minutes ago from Nailsea, England

  @bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.

• 
  John Crabtree (@jocra14) reported 50 minutes ago from Clevedon, England

  @Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated

• 
  John Crabtree (@jocra14) reported 52 minutes ago from Clevedon, England

  @Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.

• 
  Tom Neville (@TNevillee) reported 58 minutes ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Neil 'DBtC' (@crfc1876) reported 59 minutes ago from Cardiff, Wales

  @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

• 
  OzUrfa (@OzUrfaCardiff) reported 60 minutes ago from Beechwood, Wales

  @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  La Pioche 🇵🇸 (@RAE7S_) reported 9 minutes ago

  @btbusinesscare BT got the worst customer service team, nothing but pure incompetence. I can’t wait to leave

• 
  Dwain Driver (@TrainDriver1982) reported 9 minutes ago

  @bt_uk Your detection system says everything is ok, clearly it is not. Means I’m going to have to speak to your normally incompetent tech support since my open reach box was accidentally wired up to neighbours when development built. Literally had enough.

• 
  Dwain Driver (@TrainDriver1982) reported 10 minutes ago

  @bt_uk Can’t believe this. Obvious misdiagnosed as both neighbours and ours routers going down. Now I’ve had an email to say my router is being delivered…. to next door.

• 
  Caz Morgan (@CazMorgan5) reported 14 minutes ago

  @bt_uk What a joke of a reply. As I said, my boss was on the phone to you for hours on end; 4.5hours being passed from pillar to post and you want him to do that again? Why does the customer have to do all the chasing for your mistake?

• 
  AlecH (@Alec0475) reported 16 minutes ago

  @bt_uk Good afternoon. Am having problems with my router. Can you help please?

• 
  John Upham (@jeupham) reported 19 minutes ago

  @WeAreOpenreach OR sent a text this am saying my fault had been FIXED. However, the landline is STILL dead and has been dead since March 10th. I live alone and am a pensioner. @bt_uk @Ofcom Help!

• 
  uılʞuɐɹℲ (@puddles46) reported 20 minutes ago

  @bt_uk I have genuinely had enough of your service now. Expecting a £96 refund but instead for the 4th month in a row after I left you have billed me again. This time it's now apparently overdue. This is genuinely unbelievable

• 
  TSLG13007 (@TSLG13007) reported 23 minutes ago

  @bt_uk We have been with BT for decades and never known the customer service this bad. It is too complex to explain on here but after many years, we will be moving supplier

• 
  Apex Signs (@apex_signs1) reported 23 minutes ago

  @btbusinesscare Can you dm me the correct number to call? I’ve just sat on chat with Avik for 45mins and it’s been cut off !!!! Your customer care is horrendous!! 🤬😱. Can you get someone to call me ? As you must have my mobile number on record !!!

• 
  CFD (@TenFourEverton) reported 25 minutes ago

  @BTCare my broadband says it’s connected but it’s not working! Trying to work but impossible! Sort it out BT!!