BT (British Telecom) Outage Report in Newport, Wales
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The latest reports from users having issues in Newport come from postal codes NP10, NP11, NP20 and NP19.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Newport, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Clevedon, Caerphilly, Pontypool, Hengoed, Blackwood, Cwmbran, Bargoed and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Clevedon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Shane Reece
(@ChinnyNo12) reported
from
Caldicot, Wales
Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Japhet Olaremi
(@JaphetOlaremi) reported
@bt_uk Hi customer support I just got delivery of my bt smarthub 2 and trying to set up..i have connected the red ethernet cable to the WAN but the other end is not fitting into to my socket? Dont know if the socket is the right port
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Pauline
(@nongardener) reported
Is it too much to expect a reliable internet connection? Am I asking too much to expect this from @bt_uk ? Since Feb 2021 not experienced this. #smarthub2 doesn't work had 3! Engineer says old one better. Yet it's like pulling teeth to get one 1/3
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amanda tippett
(@amanda078) reported
@bt_uk @WeAreOpenreach @OpenreachHelp My FTTP went down on April 13th and still isn’t fixed. I’m constantly being given the run around between the fault being with BT or Openreach. As an NHS keyworker WFH I need a decent connection, please can someone give me a straight answer?
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tictactoe
(@noughtsncrossez) reported
@bt_uk YOU STILL have not replied to sophb66 DM she sent days ago. Considering she is a customer your ignorance is shocking !!
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Michael Griffiths
(@M__Griffiths) reported
@bt_uk was supposed to have someone out today to fix internet between 8am-1pm. No ones turned up. No one is answering the phones on the 0800 number. Oh an the engineer mobile number is ringing once then going to voicemail. What’s going on????
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Caitlin
(@Caitlin_045) reported
@bt_uk I’ve had non stop problems with my WiFi connection today and just been cut off waiting to speak to customer service! Complete nightmare of a service!
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Foggy Fogarty
(@FogartyFoggy) reported
@bt_uk It's ok for Rochdale gangs to groom and **** young girls but please don't call anyone a "nasty" name ... **** OFF !!
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Kevin Puventhiranathan
(@iCodeOkay) reported
@iamsmarta @bt_uk I had this problem when I moved into our current place. As it was a new-build, the address existed in some systems but not others apparently. Mine is a FTTP line and I had to wait for the Openreach engineers to register the modem & address before ordering.
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macca
(@Macca10710) reported
Happy patting yourselves on the back day @bt_uk Screwing over your staff while talking about online respect. How about you start sorting your **** out at home before you start preaching to everyone else!! #ConsumerLive #Scum
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Mike Gales
(@Mikey_Gales) reported
@bt_uk your customer service is absolutely shocking. Over a week waiting for broadband activation following installation and after calling numerous times you have never called back as promised and we still haven’t a clue when it will be activated !!