BT (British Telecom) Outage Report in Henllys, Torfaen County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Henllys, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Henllys and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (14%)
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Wi-fi (14%)
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Phone (7%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Henllys, Torfaen County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Hengoed, Cardiff, Newport, Blackwood, Pontypridd, Pontypool, Cwmbran, Ebbw Vale, Bargoed, Caerphilly and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed |
Internet | |
| Cardiff |
Internet | |
| Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Henllys, Wales
Latest outage, problems and issue reports in Henllys and nearby locations:
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Kettle
(@chriskettle3) reported
@bt_uk Remember, I never said I wouldnt give you my details to verify myself. It is yourselves who are refusing to then keep posts public facing after verification.
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tina young
(@tinayoung3) reported
Hi there - trying to cancel my @bt_uk contract but been hanging on for ages - the usual "we are very busy at the moment......" message - do you have any staff manning phones today?
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KarenL Cook
(@Cookk26Cook) reported
@bt_uk I’ve been told by an open reach engineer that he has done all he can and I need a bit engineer! This is like pulling teeth with your staff trying to get a bit engineer to my house! Plus Wi-Fi in 1 room in house, I’ve waited in 4 times for a hometech engineer who NEVER shows.
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Jhan Jhan
(@Janet4tlc) reported
@bt_uk Wasted another day with extremely poor Internet connection that your engineers cannot fix, I am honestly disappointed that BT expect me to pay £7 more per month for a satisfactory connection, so what have I been paying £30.99 for? You should have upgraded for free!
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katyw 💙🌻🌼
(@katyisheretoday) reported
Hello @bt_uk there's a squirrel stuck up a telegraph pole outside my house (chased up there by a cat). Any ideas on how to get it down?
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/\/\/
(@JustAddWalter) reported
@BarmyBluebird94 @bt_uk Did you solve this?! I had the exact same issue and they tried to explain it was random fault when it’s never happened before
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✍🏼 Ian P Buckingham 🤔💙
(@IanPBuckingham) reported
Remember that @bt_uk issue from several months ago....that was apparently all sorted? Well....guess again folks.......!😡🤬
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Chris Kettle
(@chriskettle3) reported
@bt_uk 'My information' that includes anything that identifies me address, account number etc. I hardly think that compensation identifies me! Help? No, you want use DM as a means of keeping things away from public facing. I could of course screenshot from DM and post anyway?
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Peter Chambers
(@PJChambers6) reported
@bt_uk worst broadband onboarding experience ever. I cannot stress enough, avoid at all costs. Shocking customer experience.
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Reverend Mush
(@mush_oi) reported
@bt_uk BT your customer privacy sucks. Yesterday I phoned to say I was getting another customers details, I was told it’s sorted. Today I got another email. What is going on? #BBCWatchdog #BBCXRay @BBCWatchdog @BBCXRay