BT (British Telecom)

BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF37 and CF38.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 12/03/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Blackwood, Cardiff, Aberdare, Caerphilly, Bridgend, Pontypridd, Newbridge, Blaina, Porth, Treharris, Abertillery, Hengoed, Tonypandy, Treorchy and Penarth.

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City Problem Type Report Time
United KingdomBlackwood Internet
United KingdomCardiff Internet
United KingdomAberdare Internet
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomBridgend Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • timdobbsphoto Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported from Blaengarw, Wales

    @AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • 4rickus4 Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • ondineb Ondine (@ondineb) reported from Aberaman, Wales

    I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TylerSheekz1 Tsheekey (@TylerSheekz1) reported

    @Macool__ @bt_uk Yh that is exactly what was happening to me. Yh I use a disk with the Ethernet into my pc. Bt will tell you to plug your Ethernet straight from your hub to console. And if it’s still laggy they will have to fix it otherwise they ain’t interested they was no help at all to me

  • upaul2 Paul Quinn (@upaul2) reported

    @bt_uk Any chance you can find out if there is a problem with your service in Coventry please.

  • ads9742 Adam Gregory (@ads9742) reported

    @bt_uk Will have to keep tweeting if bad press is the only way @bt_uk take action

  • Disgustington69 **** Skusting (@Disgustington69) reported

    @bt_uk Tests on the line? The speed is currently fine and I’m having no problems with any other streaming services. What makes you think this is line related rather than an issue with the app/your streaming feeds?

  • upies1862 morphpie (@upies1862) reported

    @btsport what is your problem with Notts county you bunch of bias cardboard illiterate *****? Just tell me you bunch of wankers

  • 123_shibby shibby (@123_shibby) reported

    @btsport hi guys, not sure if you have a help account, but why are episodes of Scottish Football Extra rarely on your 'tv catch up' part of the website? they used to be but now most episodes don't appear :(

  • hammadchandio Hammad Chandio (@hammadchandio) reported

    @bt_uk Aaron, I’ve been told order was failed and needed to be replaced and they are waiting for @WeAreOpenreach to sort this out before they can fix my order.

  • ads9742 Adam Gregory (@ads9742) reported

    @bt_uk Oh good engineer 8 maybe trying to fix it 😢😢

  • GlitterMermaid3 GlitterMermaid (@GlitterMermaid3) reported

    @bt_uk can someone help me please

  • maksimy0fed Sharon Wolfe (@maksimy0fed) reported

    @123_shibby @btsport I was frustrated contacting support for all the time till I was referred by a friend to Multitask_support on Instagram they did an excellent job retrieve my stranded account.