BT (British Telecom)

BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF38.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 02/03/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Pontyclun, Treharris, Bargoed, Caerphilly, Porth, Ferndale, Bridgend, Pontypridd, Tonypandy, Aberdare, Merthyr Tydfil, Blackwood and Pentre.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomPontyclun Internet
United KingdomTreharris Wi-fi
United KingdomBargoed Internet
United KingdomCardiff Internet
United KingdomBargoed Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

  • Owsh94 Owen Howe (@Owsh94) reported from Coity, Wales

    6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • iainmspillane anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

  • ferch_Cenydd Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported from Cardiff, Wales

    @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • AmyCookie89 Amy Cook (@AmyCookie89) reported

    @Jb_radley @virginmedia Not true, since leaving virgin and going to @bt_uk I've only had 1 single issue and that was due to a storm so was out of their control.

  • RonnieStidolph Ron Stidolph (@RonnieStidolph) reported

    @keiranatharmony @virginmedia @bt_uk Id stay where your at with Virgin mate Yes, today sucks...But if your virgin bill is going up, call them before 20/4/23 & I guarantee they'll renegotiate your contract for you to help bring costs down Others like EE (not sure on BT) will fob you off saying 'terms & conditions'

  • egol_wiggle Earl Dwight Sayson (@egol_wiggle) reported

    @bt_uk @keiranatharmony Would you be able to buy out our contract from virgin? Customer service at virgin are terrible😑

  • sparks1886 Sparks1886 (@sparks1886) reported

    @RCFCLife5 @bt_uk @keiranatharmony You won’t if you join them they’re terrible

  • malandbren75 Malcolm Hodgson (@malandbren75) reported

    @bt_uk @keiranatharmony I might take you up on that as a long suffering customer of @virginmedia I have had enough with a second class service for extortionate prices

  • MissBlabarella Dani Cabral (@MissBlabarella) reported

    @keiranatharmony @virginmedia @bt_uk I had to move from BT to Virgin after BT was extremely unprofessional. Unfortunately, Virgin is the only provider that doesn't need a landline to install the internet (I don't have a landline). In the end, they are all terrible. They are only good at ripping us off.

  • TheDuped1 The Duped (@TheDuped1) reported

    @bt_uk So why has everyone else in my street that’s on BT broadband up and running and I’m not been fobbed off for days now with you saying there’s an issue from *** to home. Lol I’m actually a network engineer by trade and your constantly lying to me. I’ve had no connection for weeks

  • eehbygum Name cannot be blank (@eehbygum) reported

    @realgeedub1979 @bt_uk @keiranatharmony No company can deal with a switch from Virgin. You have to leave first then contact whichever company you want to join and give them the leading day. I wrote to VM in the end when I was leaving as I couldn't get through on the phone, and there's no online option to cancel.

  • DavidAr37961793 David Armour (@DavidAr37961793) reported

    @bt_uk shocking broadband, send engineer out they reboot the router and all good for an hour then back to poor speeds

  • Scott02037 Scott (@Scott02037) reported

    Giving @bt_uk a call tomorrow after I cancel my @virginmedia contract tomorrow. Fed up with the awful service. #virginmedia