BT (British Telecom) outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Blackwood, Hengoed, Aberdare, Bridgend, Treharris, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Total Blackout	3 days ago
Cardiff	Internet	6 days ago
Cardiff	Internet	6 days ago
Blackwood	Wi-fi	8 days ago
Cardiff	E-mail	8 days ago
Cardiff	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Neil 'DBtC' (@crfc1876) reported 22 seconds ago from Cardiff, Wales

  @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

• 
  owen gerrard (@owen485) reported 4 minutes ago from Bridgend, Wales

  @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

• 
  Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported 5 minutes ago from Caerphilly, Wales

  @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

• 
  Pauline Lomax (@RedhillsAnnie) reported 8 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

• 
  Citrus Arts UK (@CitrusArtsUK) reported 11 minutes ago from Pontypridd, Wales

  I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.

• 
  Serian Ganesh (@Serian_G) reported 13 minutes ago from Merthyr Tydfil, Wales

  Uncle offered new hub from @bt_uk turned up four days late. So after taking a day off work last week(self employed) for an engineer, there was a no show. Rebooked again for today & guess what. Another no show. Case manager supposed to ring back. Guess what, no call #poor @WhichUK

• 
  Dave Bowden (@DaveBStDW) reported 13 minutes ago from Cardiff, Wales

  @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

• 
  Tom Neville (@TNevillee) reported 22 minutes ago from Trethomas, Wales

  @bt_uk Your wifi is absolutely ******* shit, thanks

• 
  Rich M (@Smilers_Coffee) reported 27 minutes ago from Pontypridd, Wales

  @btbusinesscare Just messaged but I would still like to cancel at this point

• 
  owen gerrard (@owen485) reported 29 minutes ago from Bridgend, Wales

  @bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off

• 
  Nörm•i•am (@storrmin571) reported 32 minutes ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  Ondine (@ondineb) reported 34 minutes ago from Ferndale, Wales

  @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

• 
  Simon Evans (@SimonLemons47) reported 41 minutes ago from Cardiff, Wales

  @peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN

• 
  markg (@markygee6) reported 42 minutes ago from Cardiff, Wales

  @btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

• 
  Peter N (@gooner1947) reported 42 minutes ago from Blackwood, Wales

  @bt_uk Send me the £20! Mine has been awful lately. So so slow!

• 
  Desta Omar (@desta_omar) reported 44 minutes ago from Cardiff, Wales

  6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

• 
  Hilary Hendy🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@hilaryhendy) reported 55 minutes ago from Aberdare, Wales

  Really great service from @bt_uk today. Don't want to tweet only when it's negative.

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 55 minutes ago from Cardiff, Wales

  @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

• 
  Nick Speed (@speedupdating) reported 56 minutes ago from Cardiff, Wales

  @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

• 
  owen gerrard (@owen485) reported 56 minutes ago from Bridgend, Wales

  @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GM Mark Howitt (@MarkHowitt) reported 2 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  John Davis (@chartjohn30) reported 4 minutes ago

  @bt_uk As a Broadband customer of 16 yrs I have been very pleased to access inclusive hotspots when other services are not available. Yesterday I tried to use one. Put in user and passw, fine, but... (1/4)

• 
  Robbie Swanson (@Robswanney) reported 8 minutes ago

  @btbusinesscare I need someone to get in touch please. Really not happy with the customer service we have received. Our broadband has been off now for over 2 weeks. You have closed the fault off as complete, when nobody attended despite you promising to come to the premises.

• 
  J (@jaysta1979) reported 10 minutes ago

  @jayclark0106 @EE @bt_uk Yes considering they are "the UK's biggest broadband provider" the service is not great. Already spent time on the phone to them and it still drops out regularly......

• 
  DomJo (@DomusCaligari) reported 17 minutes ago

  @RichardLatto @bt_uk Ah, I'm glad it's not just me, here's hoping for a fix soon.

• 
  Dr. Max (@DrMaxPolitics) reported 19 minutes ago

  Waiting to find out if you have a job interview is stressful enough without @bt_uk Email service dropping out and stopping you from being able to check!

• 
  Leigh Jamieson (@jaimo19) reported 21 minutes ago

  @bt_uk It’s a waste time nothing gets sorted just keep getting past to so many departments and the issue never gets resolved.He has had over 50 phones since start June.

• 
  Chris Pugh (@chpugh1) reported 25 minutes ago

  @bt_uk I’m having issues logging in to my BT emails, is there a fault

• 
  Devraj Ray (@devraaaaaj) reported 29 minutes ago

  @bt_uk Just spoken to your team, who've said I won't be connected for another 8 days. Signing up to BT Full Fibre has been a genuinely awful experience from start to...well, who knows what to. This is unending.

• 
  Tom Chapman 🐀 (@TomChap) reported 29 minutes ago

  @bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?