BT (British Telecom) outages and service status in Pontypridd, Wales
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Full Outage Map
- BT (British Telecom) generated 1 outage signal in the last 24 hours around Pontypridd, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received May 4, 9:06 PM GMT+1.
- Internet (67%)
- Wi-fi (17%)
- E-mail (8%)
- Total Blackout (4%)
- Phone (4%)
The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Treharris, Blackwood, Pontypridd, Caerphilly, Ystrad Mynach, Mountain Ash, Bargoed, Aberdare, Bridgend, Hengoed, Tonypandy, Treorchy, and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
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Total Blackout | 22 hours ago |
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Cardiff
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Internet | 3 days ago |
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Cardiff
|
3 days ago | |
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Cardiff
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Wi-fi | 3 days ago |
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Treharris
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Internet | 4 days ago |
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Treharris
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Internet | 5 days ago |
Nearby cities with recent reports
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BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Serian Ganesh (@Serian_G) reported from Merthyr Tydfil, WalesUncle offered new hub from @bt_uk turned up four days late. So after taking a day off work last week(self employed) for an engineer, there was a no show. Rebooked again for today & guess what. Another no show. Case manager supposed to ring back. Guess what, no call #poor @WhichUK
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Simon Evans (@SimonLemons47) reported from Cardiff, Wales@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Gavin (@GhGriff27) reported from Cardiff, Wales@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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The Exiled Robin (@TheExiledRobin) reported from Llantrisant, WalesIf it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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lowri anne williams (@lowri_anne) reported from Cardiff, Wales@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Kieran (@kiebenson) reported from Glyn-neath, Wales@DarronDupre @WelshAmbulance @NHSDirectWales @bt_uk Thanks for your kind words. Sadly I saw many who were in the wrong place - whether they were sent there incorrectly - as I believe we were or just through poor choices. All staff were working hard and actively looking for solutions.
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Jai Sullivan (@jaisullivan) reported from Cardiff, Wales@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Julian Evans 🏴 (@julianevans11) reported from Cardiff, Wales@bt_uk How about you just provide the service we’re paying for…
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Han🏴 (@Hanlccook) reported from Caerphilly, Wales@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, WalesSo after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Tom Neville (@TNevillee) reported from Trethomas, Wales@bt_uk Your wifi is absolutely ******* shit, thanks
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Rich M (@Smilers_Coffee) reported from Pontypridd, Wales@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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markg (@markygee6) reported from Cardiff, Wales@btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.
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Tyler Richards! △⃒⃘ (@TheRealTR19) reported from Pencoed, Wales@bt_uk internet is the worst thing I’ve ever experienced. Can’t handle more than 3 devices or it’ll cut out, but yet when we complain they want to charge 100 pound for someone to come out and sort it, “fibre optic” my arse, absolute rip off
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owen gerrard (@owen485) reported from Bridgend, Wales@bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave
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Ryan Price (@ryanprice1927) reported from Llantwit Fardre, WalesTime to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda
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Nörm•i•am (@storrmin571) reported from Cardiff, Wales@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Tim ....🏴 (@timdobbsphoto) reported from Blaengarw, Wales@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Chris Griffiths 🏴 (@cymruchris) reported from Church Village, Wales@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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TSLG13007 (@TSLG13007) reported@bt_uk We have been with BT for decades and never known the customer service this bad. It is too complex to explain on here but after many years, we will be moving supplier
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Brian McBride (@brian_mcbride1) reported@bt_uk @simboman Hey @bt_uk Spoke to BT 'Guide' this morning & said I wanted to log complaint about this account info being available. Rec'd email confirming that at 09:46 & at 09:48 another email to say complaint closed. Does this require escalating to Allison Kirkby's office to be resolved?
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Dwain Driver (@TrainDriver1982) reported@bt_uk Can’t believe this. Obvious misdiagnosed as both neighbours and ours routers going down. Now I’ve had an email to say my router is being delivered…. to next door.
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Sadaf Ahmed (@SadafAh05016729) reportedHey @bt_uk there’s no WiFi here in south London - can you help?
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Owen (@OwenJBlanche) reported@bt_uk what are you guys doing to the internet in yelland so slow and constantly not getting up to the speeds we pay for
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BARRY (@XBAZAER) reported@bt_uk been having non stop issues with your Internet an when i do Internet tests always comes back saying no issues was fond constantly lagging everyday
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Tracy Kydd (@injuredcyclist_) reported@bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it
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Kevin Flanagan (@KflanaganKevin) reportedNow May 5th still no connection !! Despite endless calls and attempts to get help !’ @bt_uk cut off again transferred then told no information on their screen , started details again now cut off again as lines close at 6pm this is a business account !!! We don’t close at 6 !!
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Nix's (@nickinoonoos) reported@bt_uk why can we not talk to an operator anymore, dyk how, annoying it is, when no one will pick up the call and you have no WIFi for 5 weeks now and all I get told is "there's a network error" Well sort the issue, you are quick to take payment, which I will be claiming back
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Trevor Chenery (@Krisp06) reported@countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.