BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
The latest reports from users having issues in Pontypridd come from postal codes CF37.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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E-mail (14%)
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Wi-fi (14%)
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Phone (7%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Bridgend, Blackwood, Pontypridd, Aberdare, Penarth, Hengoed, Bargoed, Caerphilly, Merthyr Tydfil, Treharris, Pontyclun and Treorchy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Bridgend |
Internet | |
| Cardiff |
Internet | |
| Blackwood |
Wi-fi | |
| Blackwood |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@PaulBla98113176) reported
@bt_uk Thanks for putting paid to me watching football online as just found out internet in my area is down and won't be fixed for minimum 43 hours!!!😱😱
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Driver/Sleeper
(@Think_London) reported
@bt_uk Why the rather poor showing every since my switch over to BT FTTP. Initially was left with no internet while working from home, with no help. Was promised won't be billed for the no service days. 2 months later still no sign of credit on the bill? Do I have to call again?
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Helen Hay
(@froggiesmiles) reported
@bt_uk any chance of getting my fibre switched back on after you guys mistakenly turned it off on Wednesday? Your processes must be awfully complicated or just crap service! Not happy
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Ed Miguens
(@edmiguens) reported
@virginmedia This is literally the worst customer service. I have been hung up on 5 times by your cancellation team over the past hour. This is on top of you constantly pushing back the installation date so @bt_uk sorted us out within 2 days. You are a joke.
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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DJJ
(@DjjDjj57) reported
@bt_uk I had a free breakfast roll from Greggs this morning. 02 Priority give away. Never had one before, must admit, small but nice, and that was just the girl serving. YOU ADVERTISE ON MY PAGE, I ADVERTISE SOMEONE ELSE ON YOURS.
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Sangster
(@Sangster70) reported
@btbusinesscare hi, I have been having issues with my business broadband and unable to connect and have tried everything, please can someone get in touch ASAP regarding this, thanks
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mehmet341010
(@Mehmet341010) reported
@England @bt_uk I have a patient, I need money urgently, I am waiting for your help, best regards 🙏🙏 0xd650bd6485072a193bf49500f770928c89f36b5b BeP20 USDT ADDRESS
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David Harvey
(@Scouse_1878) reported
The incompetence of @bt_uk purchase premium broadband and end up with sub standard service and intermittent broadband. They cant even get my address correct. Are the other competitors this bad?
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Andrew Boullemier
(@spaceofandy) reported
@SkySportsF1 @IndyCar Dumping live elite sport for a feeder category is poor form. If sky can’t be bothered give it back to @btsport