BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Pontypridd come from postal codes CF37 and CF38.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Blackwood, Pontyclun, Caerphilly, Pentre, Cardiff, Tonypandy, Aberdare, Bridgend, Pontypridd, Newbridge, Blaina, Porth, Treharris, Abertillery and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood |
Phone | |
| Pontyclun |
Internet | |
| Caerphilly |
||
| Pentre |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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ajp
(@gwentvillan) reported
from
Newcastle Higher, Wales
@RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Puzey
(@JoPuzey) reported
@btbusinesscare Good Morning @BTBusiness our phone system is still not working correctly and is impacting our service delivery. I can’t get through to the technical team due to lack of staff which I understand in current times, however we need this resolved.Please could I get an urgent response?
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graeme wright DipWSET💙
(@graeme_56) reported
Currently watching @StrikersBBL giving @HeatBBL a batting lesson in #BBL . 163 for 2 off 17 so at current rate Brisbane look to be chasing 200+ to win. After the collapse against Perth on Tuesday I fear the worst. #CricketAustralia #btsport
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Matthew Williams
(@funkynoise74) reported
@bt_uk Thanks for the reply Michaela, and on the 5th attempt, we finally got through and sorted out the problem.
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sarah 🌻
(@sxrxhjx) reported
@bt_uk Hi, I've just switched to BT & since my old number transferred to the new SIM I'm now getting a 'PDP authentication' error when I try to access data. I've tried resetting the network settings and taking my SIM out and waiting before putting it back in but neither worked.
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Chris Barker
(@itbereetyooth) reported
@btsport @btsportfootball 4 1/2 yrs for a £90m player to start actually living up to his fee, wonders will never cease
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Danny
(@dannysmith54) reported
@EuphoricTrashh @bt_uk Wow and I thought mine was bad😮
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katie richmond.
(@katienaylorxx) reported
Nobody in the world should ever use @bt_uk wonder if you will talk to me now you get bad publicity!!
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Michael
(@Horwichbloke19) reported
@Mcfcok71 @btsport Madrid away last season is one that sticks in my mind. Sterling chopped down for a penalty "he's dived" Ramos professional foul on Jesus. "he's dived"
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Eric Rawson
(@ricrawson01) reported
@Mcfcok71 @btsport Mc Manaman is an idiot.He also was one of the most idle and disinterested ‘players’ I’ve ever seen in a City shirt.He is THE reason I wouldn’t dream of subscribing to @btsport.
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Vicki
(@v_olch) reported
@bt_uk Hi, we switched from BT in Nov & have been waiting to send our kit back but never received the stuff to do it. I’ve tried online chat who direct me to a phone number, but I’m not holding for 1hr - pls can u send us the bag etc or I think it might just end up at the tip?!