BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF37.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Hengoed, Caerphilly, Cardiff, Bridgend, Tonypandy, Pontypridd, Porth, Treharris, Aberdare, Treorchy, Penarth, Pontyclun, Bargoed, Blackwood and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Bridgend |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor P Malco
(@trevor_p_malco) reported
from
Wallasey, England
Steve McManaman is truly awful #btsport
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Lorraine Williams
(@_LorraineW) reported
from
Broadstairs and St. Peters, England
Hi @HMRCgovuk someone is making threatening scam calls from this number 02039000688. Please pursue and shut them down @bt_uk
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Dan Barton
(@Danmlk) reported
from
Oswestry, England
@bt_uk the wife works for BT and the home Wi-fi is poor. Been looking at the home discs but can’t order them. Can you help please. Wi-fi at home is a bit crap....
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Sophie Hellyer
(@sophiehellyer) reported
from
Saint Agnes, England
@Josh_Taylor91 @bt_uk Yeah we had no internet at all for a month in lockdown, and have had a questionable connection all year, plus no phone signal indoors. Hooray internet 🥳
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EMMA STOTHARD
(@emstoth) reported
from
Salford, England
@bt_uk I was told when I organised it I would have signal here...I’m only a few miles out of Manchester City centre. Should both mini hubs work regardless, it isn’t just one of the other?
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Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
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Mark Galea
(@imabudgieatlast) reported
from
Margate, England
@SkySports @btsport I WILL NOT BE PAYING FOR A SINGLE ONE OF YOUR PPV GAMES AND IF THE SO CALLED SUPER SUNDAY AND SUCH LIKE ONLY SHOWS GAMES OF IN YOUR OPINION SO CALLED LESSER TEAMS I WILL CANCEL ALTOGETHER GUESSING I WON'T BE THE ONLY ONE
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Eoin Moynihan
(@Moynihan_4) reported
from
Garrane, Munster
So @btsport & @SkySports want you to pay €30 to watch two games on TV on a Saturday after already paying for monthly subscription. Note, these are games like West Brom vs Burnley Hahaha get ta ****
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My Name is Beth Anne
(@Bethannestagram) reported
from
Swadlincote, England
Every single time I move I have no end of problems with @bt_uk Anyone actually have good broadband suppliers that they recommend?
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Sean Greentree
(@SeanGreentree) reported
from
Attleborough, England
@bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!