BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (15%)
-
Total Blackout (7%)
-
Phone (7%)
-
E-mail (6%)
-
TV (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Merthyr Tydfil, Cardiff, Pontyclun, Bridgend, Pontypridd, Caerphilly, Ferndale, Bargoed, Ynysddu, Treharris, Tredegar, Mountain Ash and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Merthyr Tydfil |
Internet | |
| Merthyr Tydfil |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Pontyclun |
Internet | |
| Bridgend |
Internet | |
| Pontypridd |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
-
🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
-
MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
-
LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
-
Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
-
Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
-
Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
-
Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
-
Rob S Photography
(@photographyrsp) reported
from
Porth, Wales
@bt_uk I have Kevin, thanks for the reply.. is there an issue in my area?
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
-
Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
-
Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
-
Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
-
Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
-
Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
-
Hilary Hendy🏴
(@hilaryhendy) reported
from
Aberdare, Wales
Really great service from @bt_uk today. Don't want to tweet only when it's negative.
-
The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Kevin Cook
(@kevincookdevon) reported
@bt_uk Oh right so if your not capable of sorting out a fault for a service that i pay for my only choice is to leave and have no Internet whatsoever wow what good customer service that is
-
EHusYogie
(@HusYogie) reported
@BoxingKingdom14 @btsport @jakepaul Weather he slipped or not it was a direct cause of the punch which took him off balance, gloves touches canvas, its a knock down
-
Kevin Cook
(@kevincookdevon) reported
@bt_uk So just so i understand its ok to charge me for a speed that ive never had ok sending loads of engineers but when you cant sort my fault my only option is to cancel and have no Internet at all be warned everyone happy to take payment but not to sort your faults
-
Mark Taylor
(@tails101) reported
@bt_uk I can log-in ok, but there are 3 accounts linked & I can’t see products/services for my main account (it doesn’t appear on the drop-down accs list) & to get the billing for this account, I have to go into another account, then billing, then select this acc from the billing menu.
-
lingleebao
(@LingLeeBao) reported
@bt_uk I ALREADY KNOW THE UPDATES COS l CALLED TODAY. PLEASE STOP CONFIRMING DATES WITH POOR SERVICE.
-
Mark Taylor
(@tails101) reported
@bt_uk Hi. I seem to have a problem with my online account - when I tried to add Sports last weekend it wouldn’t let me saying account not recognised, so I rang & sorted it, but was looking at re-contracting my broadband & got same error. All my services work fine. Any ideas? Thx
-
Dave Wilson
(@DaveWilson5209) reported
@BoxingKingdom14 @btsport @jakepaul It was a slip but I don’t think there’s any way that the ref can’t give it as a knock down!!
-
Cleophus Flanagan-Brown
(@CleophusBrown) reported
@BoxingKingdom14 @btsport @jakepaul Knock down
-
Stevie McGarry
(@StevieMcGarry85) reported
@BoxingKingdom14 @btsport @jakepaul Legitimate, his legs to far apart yes their is a slip but I think he would of gone down due to balance anyway, it wasn't a hard kd tho
-
🇸🇱Wuhan🇨🇳Sicky🇳🇬
(@basketqaZe) reported
@BoxingKingdom14 @btsport @jakepaul He got legit knocked down. Who the hell thought it was a slip lol. Was out of postion/ a little extended but thats on him