BT (British Telecom) Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Cardiff, Ferndale, Bargoed, Pontyclun, Ynysddu, Treharris, Tredegar, Pontypridd, Mountain Ash, Porth, Bridgend, Tonypandy and Aberdare.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Ferndale |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Hilary Hendy🏴
(@hilaryhendy) reported
from
Aberdare, Wales
Really great service from @bt_uk today. Don't want to tweet only when it's negative.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Darren
(@masonda1) reported
@bt_uk just been cut off from a very rude customer service advisor called Ethan who has cancelled all my services when I only requested to cancel the tv package due to numerous false promises made by your customer services regarding my broken box. Please advise how I can sort.
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steve
(@windypoos) reported
@bt_uk I know when we call this number the customer value team will have none of the information I gave to you today. We will just have to start all over again.
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Liver and Bacon* 🇪🇺🇺🇦
(@Liver_and_Bacon) reported
Why the fck is the spurs game at 19:45 on a Saturday?? Who make these stupid fcking decisions??? @btsport ??
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hello
(@Sunshine5320) reported
@bt_uk I’ve had issues with my internet since 1pm yesterday and got a message to say I’m going to be without it till 7/04! Please help I work from home!!
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Rt Hon Dave H 🏴 🇪🇺 Keyboard soldier
(@BCCletts) reported
@bt_uk @Ofcom No BT broadband or landline service since 29/01/22, I contacted you to to get this sorted out but your bot does not allow me to get this done I've now paid over £100 to you & had nothing in the way of a service, now a 3rd bill Why should I be paying you for this? >>
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Emily Locke
(@MakerEmilyLocke) reported
My @bt_uk Internet isn't staying connected for more than 30 seconds at a time :/ I've been asking for ages to go on fibre to the box but there's no bandwidth in my area. It really really sucks.
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Paul Oehme
(@PaulOehme3) reported
@bt_uk are your bt TV set up boxes having problems as I was watching a program and the picture was purple went to string and changed it from 1080p to 1080i and this sorted the purple picture.
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S
(@tminus666) reported
@bt_uk Nope, on the login page, option for forgot password, this asks to confirm email address, then the next screen is a security question, does nothing after correct entry. Other option to input account details, does nothing.
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Wraith 🖤
(@wraithfx_) reported
@bt_uk Hi, I appreciate you replying. I have an engineer booked who is coming to look at it in a few days so hopefully it will get fixed. I apologise about the post, I was frustrated about my connection issues but hopefully these will be resolved in a few days.
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Katie Smith 🌸
(@ktsmith2503) reported
@bt_uk full fibre broadband service collapsed for 3rd time in less than 2 wks in CM12 area. Needs resolving today.