BT (British Telecom) outages and service status in Pontypridd, Wales
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Full Outage Map
- BT (British Telecom) generated 3 outage signals in the last 24 hours around Pontypridd, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received May 2, 9:44 PM GMT+1.
- Internet (67%)
- Wi-fi (19%)
- E-mail (7%)
- Total Blackout (4%)
- Phone (4%)
The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Treharris, Blackwood, Pontypridd, Caerphilly, Ystrad Mynach, Mountain Ash, Bargoed, Aberdare, Bridgend, Hengoed, Tonypandy, Treorchy, Merthyr Tydfil, and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 6 hours ago |
|
Cardiff
|
7 hours ago | |
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Cardiff
|
Wi-fi | 7 hours ago |
|
Treharris
|
Internet | 1 day ago |
|
Treharris
|
Internet | 3 days ago |
|
Blackwood
|
Internet | 3 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Chris Murphy (@murfilicious) reported from Cardiff, Wales@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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MissESilcox (@MissESilcox) reported from Cardiff, WalesThe ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Owen (@Owen_Jenkss) reported from Risca, Wales@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.
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Gavin Allen (@Gavinallen) reported from Cardiff, Wales@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Tim ....🏴 (@timdobbsphoto) reported from Blaengarw, Wales@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Giggsy (@DjGiggsy) reported from Cardiff, WalesWhy is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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LeftofCentre (@NorthGwentBlue) reported from Argoed, Wales@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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Han🏴 (@Hanlccook) reported from Caerphilly, Wales@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Tyler Richards! △⃒⃘ (@TheRealTR19) reported from Pencoed, Wales@bt_uk internet is the worst thing I’ve ever experienced. Can’t handle more than 3 devices or it’ll cut out, but yet when we complain they want to charge 100 pound for someone to come out and sort it, “fibre optic” my arse, absolute rip off
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Julian Evans 🏴 (@julianevans11) reported from Cardiff, Wales@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Alwyn (@ibsen67) reported from Cardiff, WalesJust reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code
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Ondine (@ondineb) reported from Aberaman, WalesI still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, WalesWtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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Julian Evans 🏴 (@julianevans11) reported from Cardiff, Wales@bt_uk How about you just provide the service we’re paying for…
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markg (@markygee6) reported from Cardiff, Wales@btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.
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Susan Chennells Sturdy🏴🇦🇺 💙 (@taffyqueen) reported from Merthyr Tydfil, Wales@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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bryony (@bryonycdc) reported@bt_uk hi, an engineer was meant to visit today as my internet has barely been working since it was installed about a week ago and no one has turned up? i’m a new customer and beyond unimpressed, regretting switching to your broadband
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Literate Cynic (@LiterateCynic) reportedBrilliant! @bt_uk FTTP N/W - network fault and @EE* 4/5G utterly abysmal at my NR 12 7 location... *Roll on end May when I can say bye-bye!
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Rachel (@rachelleese84) reported@bt_uk Thanks. Honestly, my husband has called at least 10 times. We’ve had multiple openreach visits. Each claiming to have fixed it but haven’t. Latest is tomorrow but I have zero confidence it will fix the issue.
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Rhonda 💙 🇺🇦 🏳️🌈🏳️⚧️ (@rhondawainman) reported@bt_uk Tried that and the customer service agents kept cutting me off. Waste of bloody time.
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ems7 (@ems7) reported@bt_uk how can I contact your complaints department? I have had two missed calls from them. The number on your complaints page won’t put me through. Live chat can’t help. I’ve already escalated the complaint.
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Duncan Anderson 🍃🔋⚡️🤖 (@duncsand) reportedI called @bt_uk to cancel a service we're not using. The "guide" put me on hold for ages, then the line went dead, followed by an automated SMS asking what I thought of the service. Not very good is the answer!
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TSLG13007 (@TSLG13007) reported@bt_uk absolutely appalling customer service as usual
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Archi (@ArchiToolkit) reported@bt_uk This issue is not specific to my account. It's a bug on your website.
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Tobes (@theGrimey) reported@EE @EE your option here is to escalate this appropriately, such as @bt_uk did historically with a similar issue (and before this godforsaken merger saw such a decline in service quality) - or I shall opt to seek your executives out directly.
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Simon Conway-Smith (@SConwaySmith) reportedIf @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!