BT (British Telecom) Outage Report in Blackwood, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Blackwood, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Blackwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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Phone (12%)
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E-mail (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Blackwood, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Hengoed, Cardiff, Newport, Treharris, Cwmbran, Porth, Pontypridd, Tonypandy, Pontyclun, Mountain Ash, Tredegar, Bargoed, Abergavenny, Caerphilly and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed |
Internet | |
| Cardiff |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Blackwood, Wales
Latest outage, problems and issue reports in Blackwood and nearby locations:
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Hilary Hendy🏴
(@hilaryhendy) reported
from
Aberdare, Wales
Really great service from @bt_uk today. Don't want to tweet only when it's negative.
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
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JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Shaw
(@AndrewS32704070) reported
@bt_uk Laura thanks not to worry. Complaint raised. BT were told to cancel call messenger in August. I've the call recorded. Nearly December & they are still charging it. Have been refunded, entitled to it. Given excuse employee has left. Not acceptable.
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Gus Hoyt
(@MrGreenGus) reported
@bt_uk Hi Rob, was automatically triggered when she visited America She’s ignore it as mobile data is off and no phone company charges for data not used The onus isn’t on the customer. It should be opt-in, not opt-out Plus. She’s in America- what’s the free number to call from there?
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XCR Leclerc
(@vallender_matt) reported
@bt_uk can you tell me why your company and BT open reach don’t train your staff? Lie? Don’t fulfil contracts? Are lazy? And have the worst customer service of any company I have dealt with? 13 year olds have better customer service than you!
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This Guy
(@dsingh1784) reported
@bt_uk so far some really bad customer service. There’s a problem your end and it’s taking what feels like an age for the internet to work again. Please #dobetter
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Jade Borton
(@JadeBorton) reported
@bt_uk my BT TV box has stopped working - remote doesn’t work, the buttons on the box don’t work - tried to reset but didn’t help! Who can help me?
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Umario
(@Umario35833388) reported
@virginmedia choose any other provider which has systems to resolve issues - wish I had gone with BT or Sky or anyone else. I have lost over 20 hours in customer service calls alone - horrendous service. @virginmedia @bt_uk #skybroadband #virginmedia
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Huw Evans #Annibyniaeth 🏴 #FBIW #FBPE #FBPPR
(@wildkippers) reported
@bt_uk I beg to differ ... It's a BT failure that the minihub hasn't been delivered. There's a serious flaw in the thinking that it's our issue to chase DPD. Also 'comms' - what's happening about restoration of service for us and several neighbours?
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Graeme Hall 🇭🇰
(@hongkonggraeme) reported
Thank you @bt_uk for allowing me to spend 1 hour 20 minutes on the phone to 4 people trying to fix your mistake. Of course it would not have been so long if I had listened to the first person who provided me with (deliberate?) misinformation to discourage me from continuing.
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Ryan Smyth | Copywriter ✍️
(@ryancapitalcopy) reported
@bt_uk Yea this service has been shocking. Was told by one advisor that my WiFi was stopped due to a missed payment. And once it was paid it would be back in within 24 hours. 24 hours later no WiFi. Just brilliant for somebody who works from home
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Stuart
(@hammerstu64) reported
@bt_uk I will cancel contract if no show tomorrow can’t believe the incompetence by customer services