BT (British Telecom)

BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ferndale, Rhondda Cynon Taf, Wales 02/05/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Mountain Ash, Pontyclun, Pontypridd, Ferndale, Cardiff, Treharris, Bargoed, Caerphilly, Porth, Bridgend, Ebbw Vale, Tonypandy, Aberdare, Merthyr Tydfil and Blackwood.

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City Problem Type Report Time
United KingdomMountain Ash Internet
United KingdomPontyclun Internet
United KingdomPontyclun Internet
United KingdomPontypridd Internet
United KingdomPontypridd Internet
United KingdomFerndale Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • gwentvillan ajp (@gwentvillan) reported from Newcastle Higher, Wales

    @RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • FragstarGames FragstarGames (@FragstarGames) reported

    @WWEUK @YaOnlyLivvOnce @btsport Get her out the Riot Squad! You built her up for so long as a singles competitor which i was hyped for then you revert her back to this crap. I mean i think she could be great on her own tbh

  • turchard1 Richard (@turchard1) reported

    @bt_uk I can’t be bothered to waste yet another hour on the phone to complain about you but you have to be the worst company in the world for how they treat customers, if my experience is anything to go by. Don’t waste your time with a “DM us to discuss”

  • _aayjaybee Alex J Bradley (@_aayjaybee) reported

    @bclark1986 @bt_uk @OpenreachHelp Having exactly the same problem Ben. Did they give you any contact numbers I can try? Been waiting for openreach to put in a phone line since October!

  • LisaSau36089868 Lisa Saunders (@LisaSau36089868) reported

    @bt_uk want a lesson in how NOT to look after small business customers? Become a small business customer of BT and try and move premises. 6 weeks without internet despite plenty of notice. Massively overpromised service levels. Big greedy organisation exploiting small business

  • PhilCrompton3 Phil Crompton (@PhilCrompton3) reported

    @RossCrombie @btsport What's the football equivalent of a First World Problem ? As @LaticsOfficial sink lower and lower I get ever grumpier.

  • JACKATTACK2008 ARFUR FUXAKES (@JACKATTACK2008) reported

    @bt_uk Hello Alannah, i have phoned. I would describe it as not even trying to give an offer never mind mind compete price wise. I know the packages are different company to company, offer not even roughly in the same country never mind ball-park.

  • SOjOLIVING Andy Ross MRICS (@SOjOLIVING) reported

    @bt_uk the customer service I have recently experienced is appalling!

  • bazzeroony Bazzeroony (@bazzeroony) reported

    @diamcl18 @bt_uk I spent 30 mins with them on the phone today. BT Cloud just doesn't work. It refuses to Sync continuously. Just every now and then. Sync folder can be days out of date. Useless really... it needs fixing.

  • david_hopeful David (@david_hopeful) reported

    @bt_uk @btcomplainer is it acceptable that BT have closed my complaint 6 times without speaking to me fully about the matter, or resolving the issue? Is it acceptable that their operators repeatedly promise to call me back but never do? Any suggestions for escalation?

  • IainWhitakerPT WhitFitPT (@IainWhitakerPT) reported

    @bt_uk hello, appreciate the unlimited data you've offered until the fault is fixed but do you have any updates for when the issue will be fixed? BS4 1DY.