BT (British Telecom)

BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ferndale, Rhondda Cynon Taf, Wales 03/28/2026 19:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Cardiff, Pontypridd, Aberdare, Bridgend, Hengoed, Blackwood, Tonypandy, Treorchy, Merthyr Tydfil, Pontyclun, Ferndale, Bargoed, Maesteg and Ynysddu.

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City Problem Type Report Time
United KingdomCaerphilly Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomPontypridd Internet
United KingdomCardiff Internet
United KingdomCardiff Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

  • Gavinallen Gavin Allen (@Gavinallen) reported from Cardiff, Wales

    @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

  • RebIrvine Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • timdobbsphoto Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported from Blaengarw, Wales

    @AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies

  • MissESilcox MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • timdobbsphoto Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported from Blaengarw, Wales

    @AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal

  • Cobblerja JJ 🐧 (@Cobblerja) reported from Brynmawr, Wales

    @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • Sammy78avfc Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, Wales

    Who are the commentators on BTSport? Absolutely awful

  • DSebburn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported from Bridgend, Wales

    @bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • KINGSCROFT25 Laura Humphreys (@KINGSCROFT25) reported

    @bt_uk My compliant was raised 7 days ago but no one is resolving it and I keep getting told it can’t be escalated. I’m hoping Resolva or an email to your chief execs office might finally help.

  • KINGSCROFT25 Laura Humphreys (@KINGSCROFT25) reported

    @bt_uk This isn’t a procedure - it’s a general number to speak to a General Advisor who has no ability to pass you on to anyone more senior to get your issue resolved. Phone calls every day for 8 days, often more than once a day for many hours and they still can’t pass me up the line!

  • SimBiMusic J SimBi 🇷🇼 (@SimBiMusic) reported

    @bt_uk I am logged in on the website but it won't let me watch anything, it keeps asking me to get the BT Sport package but I already have it, no problem on the iPad but it just won't work on the computer. What is going on?

  • Lewis47234913 Lewis (@Lewis47234913) reported

    @bt_uk the dispatch of my router has been delayed, and my service is being switched on Monday. This isn't acceptable. When will this be dispatched?

  • DanHay25 Dan (@DanHay25) reported

    This is such a bad fight #boxing #BTSport

  • Hallbrook10 Heidi Hallbrook (@Hallbrook10) reported

    @bt_uk The Internet down and I need to be able to work from home. Any way we can ensure essential service can continue to run? The next appointment for someone is Tuesday. I have changed 3 weeks again and never has this issue before.

  • AdamMoran Adam Moran (@AdamMoran) reported

    @SketchLisa @bt_uk If you have an Ethernet cable and can plug a laptop in and do a Speedtest, then compare to your phone over wifi. It might help work it out. Depending on how old the router is, that is where my money would be on the problem.

  • JohnkennedyYNWA John Kennedy ⭐⭐⭐⭐⭐⭐ (@JohnkennedyYNWA) reported from Garrane, Munster

    @CoriordanO @btsport Must watch TV he's so bad that's why they kept him on...

  • myjumbojaw My Rant & Feelings Page and (chin talk) (@myjumbojaw) reported

    @bt_uk very disappointed with the “on the go wifi” I received. I paid £9.98 for two hours and only received around 5 minutes of actual wifi time. Never again

  • KINGSCROFT25 Laura Humphreys (@KINGSCROFT25) reported

    @bt_uk can’t believe you don’t have an official complaints procedure - your advisors cannot pass me onto anyone senior to escalate/progress my issue, really? Next stop is an email to your chief executive and Resolva if you can’t help me any other way.