BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
Total Blackout (7%)
-
E-mail (7%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Porth, Ferndale, Cardiff, Bridgend, Pontypridd, Pontyclun, Ebbw Vale, Caerphilly, Tonypandy, Aberdare, Merthyr Tydfil, Treharris, Blackwood and Pentre.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Phone | |
| Ferndale |
Internet | |
| Cardiff |
Internet | |
| Bridgend |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
-
🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
-
Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
-
Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
-
The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
-
Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
-
The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
-
Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
-
Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
-
NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
-
Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
-
MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
-
Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
-
Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
-
Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
-
Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Johanna Snell
(@JoJo_Snell) reported
@bt_uk hello do you have customer service? You’ve ignored my tweets and you have pushed back fixing my parents phone line and landline again!! Coming up to 2 weeks without landline and internet! What is going on? @BBCWatchdog #neverchoosebt #awfulservice
-
Avin
(@AvinDulku) reported
@btsport wheres the ******* score board and time? Sort your **** out, ******* basics. Sky never do this? Have some pride. Fake x Crowd noise lame as **** as usual too.
-
Cameron Mitchell
(@camiswise89) reported
@mcpeake_mark @bt_uk Lucky you. I’ve had the same problems, going From 69mbps to 0.50-5mbps. Absolutely shocking. Got all new wiring put in last year and still the same problem
-
Stuart Green
(@stuartgreen747) reported
@bt_uk Why? Because you don't guarantee a good connection. One of your engineers told me this week the 5 drop outs per day is acceptable. That's right people, BT consider it acceptable that your broadband can fail 5x per day
-
Rebecca✨Branding Photographer
(@BxDouglas) reported
@bt_uk cust serv call lasted 90 mins and still not resolved. I want to stay with existing slow internet rather than have this order completed and another engineer in the house. Won't transfer me to a manager or sales to resolve. Been waiting since Jan!!
-
Forth Valley Fencing Club
(@forth_club) reported
@BlairCremin @bt_uk Have sent a DM - Can help
-
Ben Harvell
(@BenHarvell) reported
@MarcAllera @bt_uk Answering calls is one thing, actually being able to help is completely different. I've spoken to several friendly @bt_uk staff who seem completely hamstrung by archaic processes and a computer-says-no mentality. "The system won't let me" is not an adequate excuse in this age.
-
Wendy Henderson
(@whhisci) reported
@bt_uk Today an open world engineer cut us and several other properties off while carrying out a survey- you can’t even send them back to fix the problem. We’ve all got to wait until tomorrow for another engineer to come. By then we’ll have had nothing for 24 hours. No internet = no pay
-
Mike Sherrit
(@msherrit) reported
@bt_uk issues in ky10 area? 200 Mb fttp connection pretty much unusable.
-
Alice Higson-Braithwaite.
(@HigsonAlice) reported
@bt_uk help!!! Internet dated (in writing too) that we would be connected to WiFi tomorrow. Got all the gear today through the post and now you’re saying Monday?? This wasn’t the agreed date? Please send activation code!!