BT (British Telecom)

BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ferndale, Rhondda Cynon Taf, Wales 12/08/2025 07:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Pentre, Cardiff, Tonypandy, Blackwood, Aberdare, Caerphilly, Bridgend, Ebbw Vale, Pontypridd, Porth, Treharris, Hengoed, Treorchy, Pontyclun and Bargoed.

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City Problem Type Report Time
United KingdomPentre Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomTonypandy E-mail
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • gwentvillan ajp (@gwentvillan) reported from Newcastle Higher, Wales

    @RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • Owsh94 Owen Howe (@Owsh94) reported from Coity, Wales

    6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off

  • owen485 owen gerrard (@owen485) reported from Bridgend, Wales

    @bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • reallego_belter Terry (@reallego_belter) reported

    @bt_uk Hi Allison, apologies as I didn’t receive a notification to say anyone had replied. Yes we are still experiencing the same issue, router went down earlier this afternoon and twice again this evening, Terry

  • robhodgeslivec1 Rob (@robhodgeslivec1) reported

    @bt_uk again after being ignored by bt yet again. Your service is crap, keeps dropping and that waste of time backup device isn’t worth having as it doesn’t work at all…. Get me out of this hell hole of a contract!!!

  • Machintosh81 Mahesh (@Machintosh81) reported

    Hi @bt_uk I'm left with no internet since today noon. Your customer service is a joke and they have no clue what's going on with the issue. They booked a engineer visit but the last time I had one booked, the engineer didn't turn up at all and there was no update either. (1/2)

  • AnncJones Ann Jones (@AnncJones) reported

    @bt_uk Order wasn’t placed I wanted to review it before I agreed to sign for another 24 months. I have your Wi-Fi, phone, TV box and subscribe to your sport, shoddy customer service. I wanted advice not to be talked down to. I will but not today, not wasting anymore of my weekend on BT

  • IDHDRUM Ian (@IDHDRUM) reported

    @VodafoneUK Hi Andy, thanks for replying babes. It's okay we're good really. It boils down to @bt_uk not bothering to install a bigger cabinet in my area. This means I'm as fast as I can get, why I'm not sure as I'm 4 miles from a major city, my speeds are just useless BT need to get with it

  • brettanwee Brettanwee (@brettanwee) reported

    @btsport Please fix the app for android so that it doesn't exit the player completely and start again whenever I change apps or lock my phone, it's a real first world problem.

  • millard_ Millard 🔥🧙‍♂️ (@millard_) reported

    Also managed to get her to change phone provider and tried to upsell BT TV package. And all he was supposed to do was fix the patchy wifi in the house. I guess all BT engineers are on commission or something. This is all sounding pretty exploitative. @bt_uk

  • harlequin_1963 Gary Mackenzie (@harlequin_1963) reported

    @bt_uk That was 18 months ago when we signed up to a new 2 year contract ...... 6 months till we can leave, and we will be, 2.5meg service at more than new customers pay for Fibre and no fibre going to be installed as we are on exchange only lines, so much for R100

  • Phughes3 Paula Hughes (@Phughes3) reported

    @bt_uk It would be nice if someone could deal with compensating my 85 year old dad for his 10 days with no service and having to buy a pay as you go and credit so he was able to call for assistance?

  • DazzyBrown Darren Brown (@DazzyBrown) reported

    @bt_uk I’ve had no internet at SK14 since 11 any issues?