BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Aberdare, Pontypridd, Bridgend, Hengoed, Cardiff, Blackwood, Tonypandy, Treorchy, Merthyr Tydfil, Pontyclun, Caerphilly, Ferndale, Bargoed, Maesteg and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdare |
Wi-fi | |
| Pontypridd |
Internet | |
| Bridgend |
Total Blackout | |
| Aberdare |
Phone | |
| Hengoed |
Phone | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Rich Powell
(@TheRichPowell) reported
from
Resolven, Wales
Good to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@Duffield8) reported
@neilio_uk @bt_uk @BBCWatchdog Yes all **** , i have gone to 3 mobile router ( no phone line ) £10 a month for first 6 months the £20 for 18 months . I have been gaming watching Netflix all speeds good . Just check if your postcode is acceptable for speeds .
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Ash Sachdeva
(@_ashsachdeva) reported
@Catjsaunders @bt_uk Absolutely in the same boat! Getting billed every month and all they want to do is raise a complaint. I believe we’re on complaint no. 6 at this point and they still have the audacity to ask if I’ve been in touch with their team for an update! Absurd @bt_uk
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neilio
(@neilio_uk) reported
@bt_uk … and if you can’t honour the same deal then I’m out anyway and leaving you. I just tried that other number you gave and it goes to the same call centre. Basically, crap, waste of time, unhelpful. You are losing a customer today.
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karen howlett
(@ayley26) reported
@bt_uk My brother in law has been on the phone to you every single day, how many times do you want to look in to it? An 89 year old spent 4 hours on the floor with no help,because you couldn't be bothered to send an engineer out.
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DStruct
(@DStructUK) reported
@bt_uk @teachingofsci 2 years have passed, just wondering if there's any change with this? About to cancel sky and move to bttv. Hoping for Disney integration
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Stuart Richardson
(@Stuyhathi1) reported
@bt_uk awful service.... sorry no service today. No engineer available to install my broadband but nobody could be bothered to let me know. Did no one think it might be helpful to inform the customer?
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Bella Caridade-Ferreira
(@bella_caridade) reported
I know it’s a complex fault, but where’s the specialist @bt_uk team? Someone should take ownership and proactively keep me informed and updated. And why do I keep getting messages saying it’s fixed only for my hopes to be dashed? Could someone please help? #shambolicservice
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Catriona saunders
(@Catjsaunders) reported
@_ashsachdeva @bt_uk I am 3 months without internet due to BT error but getting charged for fibre every month! They don’t seem to have any problem taking your money…it’s providing a service they have trouble with!!
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leigh murphy
(@hahnencalm) reported
@bt_uk I've bought BT discs that now aren't working. Who does the support, so far most of BT customer support isn't interested.
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Gemma Douglas
(@GemDouglas) reported
@btbusinesscare we are a charitable development trust in Nld,& upgraded our broadband last wk..now have no phoneline.We operate a food bank-its vital we are up & running.Your customer service dept is poor & we are getting nowhere.