BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (17%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Cardiff, Bargoed, Treharris, Porth, Ferndale, Bridgend, Pontypridd, Pontyclun, Ebbw Vale, Tonypandy, Aberdare, Merthyr Tydfil, Blackwood and Pentre.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Bargoed |
Internet | |
| Caerphilly |
||
| Bargoed |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
-
Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
-
Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
-
MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
-
JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
-
🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
-
Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
-
LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
-
Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
-
Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
-
The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
-
Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
-
Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
-
The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
-
Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
-
Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
-
Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Sophie
(@SophiePineapple) reported
@bt_uk Hello, our baby monitor 6000 is not making any sound from the parent unit so is currently not safe for monitoring our baby. Can you help as a matter of urgency? Thank you.
-
Ian Harbord
(@harbord_ian) reported
@OpenreachHelp They have been aware of this issue since the 23rd of July are you really telling me you have not been informed of this negligent connection in 7 days?? @bt_uk
-
Michael Thompson
(@Mikey2004) reported
@bt_uk hi. Wondering if you can help. Have had orange flashing hub from 8am this morning and have no internet access. Post code is bt63 5fs
-
phillip gray
(@phillip28516565) reported
@bt_uk After ringing up the tech people 5 times to be told they can see there’s a problem with my broadband and arranging for a engineer that does not turn up . Check the fault on my by account which says it’s been fixed . IT HAS NOT . Will be leaving BT very soon ,
-
Jonathan Kahn
(@jkisthe1) reported
from
Salford, England
Hi @btsport You are absolutely useless How does it take you a week to deal with an issue that's supposed to take 24 hours to resolve, with zero contact in that time
-
sarah welch
(@decentdragonfr1) reported
@bt_uk hello I have an issue with trying to return my bt hub and i am soon moving abroad so need to get it sorted ASAP
-
Chris Clarke 💙🌈
(@chrisclarke225) reported
@TalkTalk your customer service is appalling. A week with no internet and online chat asking the same questions over and over again. Even had an engineer out and now saying they need to send another as they do different tests! New provider required @bt_uk
-
Jan Monk
(@janpetroc) reported
@bt_uk BT, but the BT network checker doesn't have any service status hence using the EE site as it's the same network. Also no live chat option on BT site for customer support any more, so twitter...
-
simon
(@bowden_saint) reported
🎶 @virginmedia is down again, down again @virginmedia is down again, down again, Glad I’m with @bt_uk 🎶 #Harborough #broadbandblogger
-
Kevin Lockyer
(@KevinLockyer3) reported
even though we are now paying for it. Here's a tip @bt_uk, make sure your engineers know what job they are going to before they are sent out. You know, if you're remotely interested in good customer service. Just a suggestion.