BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Pontyclun, Treharris, Bargoed, Caerphilly, Porth, Ferndale, Bridgend, Pontypridd, Ebbw Vale, Tonypandy, Aberdare, Merthyr Tydfil, Blackwood and Pentre.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontyclun |
Internet | |
| Treharris |
Wi-fi | |
| Bargoed |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Not The Singer
(@agarethgates) reported
from
Porthcawl, Wales
@btsport Wtf is going on now? Where's the Rays Blue Jays game I've been watching for hours gone? #Amateurs
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Owen Howe
(@Owsh94) reported
from
Coity, Wales
6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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sharon simpson
(@sharonSSN) reported
from
Porthcawl, Wales
@bt_uk That’s a total fib! When I complained you said we have an older house so the walls must be thicker which is why it doesn’t work very well. You did say if we paid more money - £10 a month you could fix it with halo. We already have super fast - a con
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Rich Powell
(@TheRichPowell) reported
from
Resolven, Wales
Good to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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zak chapman
(@zakrules123) reported
@Tonysmini @bt_uk Hi. Already contacted Royal Mail and they state our details are up to date on their database. So only thing I can think of is our housing association hasn’t registered our house yet or an issue with openreach but trying to contact them is horrendous
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Lucy Byrne
(@LucyByrne_) reported
@bt_uk ...which your customer service helpline should not have sold him. If they’d looked at our issue they would know that the reason for poor internet is our ports have been BLOCKED!! My dad is paying for sky which we haven’t had access to for 3 weeks..(cont)
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Jasmine Baba
(@_jasminebaba) reported
@bt_uk hello there! I cancelled my account over two weeks ago and still haven’t received my return bag (I even ordered a second one and neither have arrived). Can you help?
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Mike Curtin
(@iammikecurtin) reported
@simonrim @Supanet I work for BT - please let me know if/we can help! @bt_uk anything we can do to help?
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ЯӨB
(@__B0BO__) reported
@bt_uk any idea what the issue in Wokingham is or when it will be fixed? No internet since yesterday morning, and issue is affecting all providers.
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Michael Tutton
(@gr8changesticks) reported
@Sapper851 @bt_uk @SkyHelpTeam According to BT an hour ago, their suppliers said ‘repair would be on the 24th’. But looks like it’s now back. Good news but appalling customer comms.
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Sharon Green
(@SharonGChiara) reported
@bt_uk BT line rental (as all folks are) Plus net (owned by you guys?) are my ISP Spoken to them already they knew nothing about our local area upgrades, told me to move my office to the hallway of my Victorian house to be closer to the ethernet cable - despite being a customer 4 ages
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ЯӨB
(@__B0BO__) reported
@bt_uk Yeah it's a known issue - but looks like it's just been fixed. Going to take credit because it happened right after I tweeted.
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Nik
(@Buffyfan7) reported
@bt_uk Is that it? Your app says to try the customer service teams on Twitter and you don’t actually do anything? I like that you think it’ll be fixed tomorrow, last time this happened it took 6 days.
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ellen
(@scatartist) reported
@bt_uk Not receiving all of my emails. Nothing in spam Complained earlier this month. Told it was sender's issue. Clearly not the case. Furious.