BT (British Telecom)

BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ferndale, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ferndale, Rhondda Cynon Taf, Wales 12/01/2025 11:25

December 01: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Bridgend, Ebbw Vale, Pontypridd, Caerphilly, Porth, Treharris, Hengoed, Tonypandy, Aberdare, Treorchy, Pontyclun, Bargoed, Blackwood and Mountain Ash.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomBridgend Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Ferndale, Wales

Latest outage, problems and issue reports in Ferndale and nearby locations:

  • MissESilcox MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • Sammy78avfc Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, Wales

    Who are the commentators on BTSport? Absolutely awful

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Just messaged but I would still like to cancel at this point

  • cymruchris Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported from Church Village, Wales

    @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

  • Cobblerja JJ 🐧 (@Cobblerja) reported from Brynmawr, Wales

    @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • timdobbsphoto Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported from Blaengarw, Wales

    @AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies

  • Gavinallen Gavin Allen (@Gavinallen) reported from Cardiff, Wales

    @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

  • CitrusArtsUK Citrus Arts UK (@CitrusArtsUK) reported from Pontypridd, Wales

    I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.

  • DSebburn 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Sebbong 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DSebburn) reported from Bridgend, Wales

    @bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?

  • timdobbsphoto Tim ....🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@timdobbsphoto) reported from Blaengarw, Wales

    @AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal

  • taffyqueen Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported from Merthyr Tydfil, Wales

    @bt_uk is there an issue with full fibre broadband in the south wales area?

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • NorthGwentBlue LeftofCentre (@NorthGwentBlue) reported from Argoed, Wales

    @bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful

  • RebIrvine Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • taffyqueen Susan Chennells Sturdy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺 💙 (@taffyqueen) reported from Merthyr Tydfil, Wales

    @bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • vickyjenner1 jennev (@vickyjenner1) reported

    @bt_uk is this some kind of joke? Yet again an engineer was at the box again today, and has somehow made the situation for me worse then yesterday. My phone line was working but the internet signal kept dropping. Today we now have no phone line and no internet what so ever.

  • Paul241Leah Paul Leah (@Paul241Leah) reported

    @bt_uk They cancelled the TV but it won't take effect for 30 days. They set up the order as part of the call, I wasn't given the option to go back online. They had no knowledge of the online deal at all. So it's effectively cost me £90 (£3,73 x24) to cancel the TV package.

  • picnicspotlover D (@picnicspotlover) reported

    @bt_uk not saying your internet is useless but a download over WiFi 44 minutes. Using mobile data through @O2 10 minutes…. Another 25 hours down to 10…. Thank god for O2!!!

  • user18575 megan (@user18575) reported

    @bt_uk Had a problem with my calls,text and data roaming not working since 0900 this morning. Please sort it because I am missing out on communication and calls with work!

  • girlgeorgexo lizzie laszlo (@girlgeorgexo) reported

    @bt_uk Yes I need this sorted ASAP. The WiFi is awful

  • Colonel28925272 Colonel Mustard (@Colonel28925272) reported

    We moved - 5 weeks still no internet, still no phone line - 24 calls to BT so far… still no action. One complaint - still no response. 13 promises to call us back - still waiting… @bt_uk not fit for purpose

  • Heccles94 Harry Eccles (@Heccles94) reported

    @bt_uk I've been referred on to the ombudsman, i don't want to order from BT as they were rude to me over the phone, and are overpriced (for what i need). They told me i had 'no choice' as they have the 'monopoly'. They also lied to me about not being able to use other providers.

  • RC_90x Rachel 🐢 (@RC_90x) reported

    @bt_uk Hi, the BT engineer escalated to open reach. Appointed today but he hasn’t shown up, how can I get someone to come fix my internet?

  • Vinotintolargo Dan (@Vinotintolargo) reported

    @bt_uk we are getting intermittent internet issues in the LL56 area in y Felinheli- is there any work happening the could be causing this?

  • dina_sonagara Dina Sonagara (@dina_sonagara) reported

    @bt_uk It would help if you have me an internet connection. You have left us without an internet connection since 16/06 with no Engineer in sight!