BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Pontyclun, Pontypridd, Ferndale, Cardiff, Treharris, Bargoed, Caerphilly, Porth, Bridgend, Ebbw Vale, Tonypandy, Aberdare, Merthyr Tydfil, Blackwood and Pentre.
| City | Problem Type | Report Time |
|---|---|---|
 Pontyclun |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Ferndale |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
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LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk is there an issue with full fibre broadband in the south wales area?
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
@btbusinesscare What could I put in a DM that isn't already in my Tweets? I've even include a Complaint Reference number for you.
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Susan Chennells Sturdy🏴🇦🇺 💙
(@taffyqueen) reported
from
Merthyr Tydfil, Wales
@bt_uk I still have no fibre broadband connection, it's the 4th day now having to rely on hybrid connect, which we only have a moderate signal to the network
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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That Poet Guy
(@HenryHershel1) reported
from
Innellan, Scotland
@bt_uk It was on my pc, its the lowest ive seen tobe fair. but it measures below spec more than within it since the service started. Shame you cant ring wholesale n get em to check next time they are out, which is pretty frequent
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Mark Walsh
(@markwalshuk) reported
@btbusinesscare Hi - need someone to contact us regarding bills we’re receiving for line rental on a service which was closed/transferred over a year ago! Called, web chat and emailed and not received any response and a further invoice last week!
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Katy Markham
(@KatyElleBlake) reported
@bt_uk I had an engineer out for my internet this morning - he left about 15 minutes ago. It’s already gone down again. Calling is a nightmare because the line is so bad, as is trying to work on this connection 😬 is there anything you can do?
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Yaren
(@Yaren59268170) reported
@btsport If your conscience is not disturbed by the killing of children, then there is a big problem. Israel subjects the Palestinian people to ethnic cleansing. This is not a war! Keeping silent is not a matter of choice, it means being a part of the massacre and brutality. #HopeToGaza
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🐝 ℝ𝕪𝕒𝕟 𝕀𝕟𝕘𝕝𝕚𝕤 🐝
(@KippaxRyan180) reported
@bt_uk I spoke to one of your customer service advisors and they sent someone to check the cabling to my property and it seems to of fixed the issue it hasn’t dropped out since 👍
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Katy Markham
(@KatyElleBlake) reported
@BTCare Hi. I just had an engineer out to fix my internet - he left about 15 minutes ago. It’s gone down again already... calling is a nightmare as the line is bad. Can you help?
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Pj Malone
(@pjmalone1990) reported
@bt_uk Yes a complaint is logged,I want to know when I will get a call about this, your colleague told me on Friday I would receive a call to discuss the complaint and issues I was having. Your colleague also told me on Friday that a cable was damaged or rusted. So someone is lying??
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Charlotte
(@CharliexxS) reported
@bt_uk got an issue with my WiFi called through to an automated service and was told up to 4 days for an engineer to be sent- I work from home and need to let my boss know when I’ll be back- are you able to give a guideline for what day/ if you’ll be sending anyone?
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Cayla
(@caylacleo) reported
@bt_uk we have had no internet for 7 days, it’s getting very difficult trying to work from home. The least BT could do is send an alternate to help in the meantime. I really regret switching @bt_uk
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Daz
(@DazzaB0722) reported
@bt_uk Not me, @RevMthrSamantha needs help