BT (British Telecom) Outage Report in Ferndale, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ferndale, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ferndale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Ferndale, Rhondda Cynon Taf, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Bridgend, Pontypridd, Caerphilly, Ferndale, Bargoed, Maesteg, Pontyclun, Ynysddu, Treharris, Tredegar, Mountain Ash, Porth, Ebbw Vale and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Bridgend |
Phone | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Caerphilly |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ferndale, Wales
Latest outage, problems and issue reports in Ferndale and nearby locations:
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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🏴 Sebbong 🏴
(@DSebburn) reported
from
Bridgend, Wales
@bt_uk has the worst home hubs ever - lovely glitch with 2.4ghz and 5.0ghz still not been patched. Constant crashing when phones connected and TV. Contract ending soon who to go next? Anyone know any better Internet providers?
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Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Luckily I have unlimited data on my phone contract so I am using it as a hotspot with no problem.. if we connect to the hub it all dies
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Tim ....🏴
(@timdobbsphoto) reported
from
Blaengarw, Wales
@AS0151 @bt_uk Both my S21 and ipad are on 4g and are perfect ... very fast everywhere in the house but this little hub is terrible .. its not the signal
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Marianne
(@mariannemilie) reported
@bt_uk this is not an issue with the "hub" as it is working fine. Please can you provide an ETA for when we will be able to access your WiFi from our phones again? I don't have a landline number. #btwifi
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Lynda Hull
(@lyndannh) reported
@bt_uk No broadband. Please help. Urgent.
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Johnny Street
(@_JonathanStreet) reported
@bt_uk, do you have any info on this - you share network data infrastructure, right?
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Adam Hebden
(@Dizzwell) reported
@bt_uk @abileonard17 I second this, I too have a hauwie p30 pro and my WiFi is not working plus 3 other people I know with same phone and bt.
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Arif
(@ArifIslam11) reported
@BTCare is your service down? Not getting anything
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Ted
(@Tedgentlebear) reported
@lyndannh @bt_uk are you sure its no internet as facebook and instagram are not working
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Jodie nisbet
(@jodie_nisbet) reported
@bt_uk no social media they admitted a problem My EE mobile dropping out but say no known issues Now my BT wifi is running awful I am trying to study my AAT and I can't play a 30 second video without buffering every second What is happening its Bradford postcode
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pickles
(@pickles61068) reported
Is there a @bt_uk & @EE outage????
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peter ****
(@HoarPeter) reported
@bt_uk is there an issue with BT broadband/WiFi at the moment, my mobile is confirming i am connected but no Internet access, thanks
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ffffffffy
(@Mr5_Fox) reported
@abileonard17 @bt_uk @tweedledee23 It's an issue with the mobile not the network.