BT (British Telecom) Outage Report in Merthyr Tydfil, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Merthyr Tydfil, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merthyr Tydfil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Merthyr Tydfil, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Hengoed, Tonypandy, Pontypridd, Porth, Treharris, Aberdare, Treorchy, Bargoed, Blackwood, Mountain Ash, Tredegar and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Hengoed |
Phone | |
| Tonypandy |
Wi-fi | |
| Pontypridd |
||
| Porth |
Internet | |
| Porth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Merthyr Tydfil, Wales
Latest outage, problems and issue reports in Merthyr Tydfil and nearby locations:
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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The Morlais Castle Inn
(@TMCI73) reported
from
Merthyr Tydfil, Wales
@bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Dafydd Lewis
(@dafyddlewis82) reported
from
Ynysybwl, Wales
@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Newbridge, Wales
@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Emma Harris ♥♬
(@emmalee909) reported
from
Merthyr Tydfil, Wales
@YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Ondine
(@ondineb) reported
from
Aberaman, Wales
I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?
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Ondine
(@ondineb) reported
from
Ferndale, Wales
@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Kieran
(@kiebenson) reported
from
Glyn-neath, Wales
@DarronDupre @WelshAmbulance @NHSDirectWales @bt_uk Thanks for your kind words. Sadly I saw many who were in the wrong place - whether they were sent there incorrectly - as I believe we were or just through poor choices. All staff were working hard and actively looking for solutions.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Moss
(@Mossy55018) reported
@bt_uk Once again truly awful service - Charging me £62 per month for broadband when new customers can have it way cheaper. Charging me for cloud -didn't know i had it or being charged for it - been holding for 45 mins while someone trys to remove it. This is robbery !
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George Archibald new⚒
(@TailorWellers) reported
@bt_uk It's a paid service. I'm already paying for WiFi I can't use. The postcode is B23 5
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S Narayanan
(@SNaraya73425291) reported
@bt_uk it appears that the only thing you consistently do well is providing poor customer service. Nearly 3 weeks and 5 hours on the phone to get a new router and TV box sent out and no proper apology or compensation despite being escalated to several different managers
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Treborapp
(@treborapp) reported
@RebelInternetUK @RebelInternetUK Hi I am currently with @bt_uk which used to be reasonably priced and good service. Now it’s neither. Could you DM me please to see if you cover my area. Happy to pay BT an early settlement fee to get rid of them.
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Sana
(@LadySs) reported
@bt_uk beef to adhere to EE customer service as seriously not impressed with there customer service !!! Making me rethink do I what to be a BT customer .. engineer not due till 18 th April but failing to assist me with Wi-Fi which know they give ? Not happy
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S Narayanan
(@SNaraya73425291) reported
Get your TV and broadband from @bt_uk if you like waiting nearly 3 weeks for the equipment and spending nearly 5 hours on the phone to them chasing it up. After all these phone calls and chasing, I've been sent a WiFi disk that doesn't work and a tv box remote but no TV box.
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Peter Hazelwood
(@hazelwood_peter) reported
@bt_uk Thanks. It didn’t find any issues but I will see what it does tomorrow when I am back home. Thanks
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Binie Shah
(@BinieShah) reported
@bt_uk I need my broadband issue sorting today. I was promised my router deliver today and not arriving till tomorrow. Without Internet and need to work.
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Scott Parker
(@scottpieparker) reported
@bt_uk Complaint has been closed although it hasn’t been resolved. Agent mis-sold broadband—said I wouldn’t be subject to CPI this year due to Mar installation date. Told to go in store to open another? Farcical. Can somebody reach out and solve this with me once and for all?
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nicky green
(@nickygr82836844) reported
@BTBusiness @btbusinesscare 3 months into a new BT Cloud Voice 5 year contract and it has been cancelled with no explanation. We have no phones and cannot run a business this way. Telephone support appt offered for reinstatement in 30 days time. BT for Business?