BT (British Telecom)

BT (British Telecom) Outage Report in Rhymney, Caerphilly County Borough, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Rhymney, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Rhymney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Rhymney, Caerphilly County Borough, Wales 01/15/2026 13:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Rhymney, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Pontypool, Cwmbran, Pontypridd, Ebbw Vale, Porth, Tonypandy, Aberdare, Merthyr Tydfil, Ferndale, Treharris, Blackwood, Pentre, Newbridge, Blaina and Abertillery.

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City Problem Type Report Time
United KingdomPontypool Total Blackout
United KingdomCwmbran Internet
United KingdomCwmbran Internet
United KingdomPontypridd Internet
United KingdomPontypridd Internet
United KingdomCwmbran Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Rhymney, Wales

Latest outage, problems and issue reports in Rhymney and nearby locations:

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • FI25 Fi (@FI25) reported from Talybont-on-Usk, Wales

    @ActualDaidoTV @RichWilson113 @bt_uk I swapped to EE From BT 12mths ago and saved £24 a month. BT should be ashamed of themselves the prices they charge every month! Awful customer service! EE have been great!!

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

  • emmalee909 Emma Harris ♥♬ (@emmalee909) reported from Merthyr Tydfil, Wales

    @YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • ondineb Ondine (@ondineb) reported from Aberaman, Wales

    I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • rockgod1970 Sir Goggle Dave (@rockgod1970) reported

    @bt_uk Cheers - I'll look to cancel my Sky this week and order as soon as I have cancellation confirmation. Would I be able to defer the contract start date so I'm not paying for both services if they overlap?

  • LyndieLou100 Lynda Rayson (@LyndieLou100) reported

    @bt_uk Oh any by the way someone called Liam Holbrook was supposed to be dealing with this sbx he’s lied about calling and hasn’t provided any compensation for the lack of reduced service fir she’s. Oh nor did he send me a returns bag and label so I’ll be cgarged!!! 😡😡

  • kirstybody kirsty body (@kirstybody) reported

    @bt_uk Just been on hold for ages, told I can have a "free" new tv box, but that I have to pay for a TWO year contract which I don't want costing £240. I've been a customer for nearly 30 years and just want a new box. Then the "loyalty" department cut me off. Nice.

  • Baconsarni1 Baconsarni 🇬🇧 Where's my bloody gin ? (@Baconsarni1) reported

    @bt_uk Never mind Theresa , please just provide the information that I've requested. This needs to go further up the chain of command. Thanks.

  • Gibson_XL Ed Gibson (@Gibson_XL) reported

    Question is, are @bt_uk systems so bad that nobody knows what’s going on or are their staff so poorly trained that they can’t use the systems or are they trained to say things to try and keep customers happy and quiet even when what they are saying is an outright lie? 🤔 tbc

  • Burnside_5 Burnside (@Burnside_5) reported

    @bt_uk Why do you close faults and complaints without doing anything? Spent over an hour yesterday on chat trying to sort out why I am unable to view some channels on my BT TV box, ended with it being referred to another department. This morning have an email saying complaint closed 1/2

  • TSeex Lord Thorin Seex (@TSeex) reported

    Little help - what time (UK ) are the Moto GP races starting ? Obviously not as advertised @motomatters @matoxley @btsport

  • Baconsarni1 Baconsarni 🇬🇧 Where's my bloody gin ? (@Baconsarni1) reported

    @bt_uk I've had many people ' looking into this mess'. Please just provide my with the name and email address for your director of customer services. Ref: GB 261 927 87

  • realgingerjonny Jonny (@realgingerjonny) reported

    @bt_uk worst customer service today and now leaving. Will be taking my £90 per month to a company with better customer service. Bye

  • JasonDolan Jason Dolan (@JasonDolan) reported

    I thought Virgin Media and Sky were cracking down on illegal streaming. They support their teams but don't pay to watch them?. I see most have @virginmedia Internet lines. Some @btsport what are you doing to STOP this?. I'm sick paying for freeloaders who've got plenty money!