BT (British Telecom)

BT (British Telecom) Outage Report in Rhymney, Caerphilly County Borough, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Rhymney, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Rhymney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Rhymney, Caerphilly County Borough, Wales 01/24/2025 05:50

January 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Phone (9%)

    Phone (9%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Rhymney, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Mountain Ash, Blackwood, Pontypridd, Abergavenny, Pontypool, Bargoed, Tonypandy, Pentre, Hengoed, Porth and Cwmbran.

Loading map, please wait...
City Problem Type Report Time
United KingdomMountain Ash Wi-fi
United KingdomBlackwood Internet
United KingdomPontypridd Internet
United KingdomAbergavenny TV
United KingdomPontypool Internet
United KingdomBargoed Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Rhymney, Wales

Latest outage, problems and issue reports in Rhymney and nearby locations:

  • ondineb Ondine (@ondineb) reported from Aberaman, Wales

    I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

  • Sammy78avfc Sam 💕🦥💕 (@Sammy78avfc) reported from Ebbw Vale, Wales

    Who are the commentators on BTSport? Absolutely awful

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • ondineb Ondine (@ondineb) reported from Ferndale, Wales

    @Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • Cobblerja JJ 🐧 (@Cobblerja) reported from Brynmawr, Wales

    @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • leanne_wayland1 Leanne Wayland (@leanne_wayland1) reported

    @bt_uk Please check with them for a update. Then incase they do still plan on coming. If not can I have the number to cancel please.

  • leanne_wayland1 Leanne Wayland (@leanne_wayland1) reported

    @bt_uk not really a great start for a new customer. Broadband engineer hasn't even turned up! When phoning was told to call back in half hour to rearrange... Err no i will be cancelling.

  • Pmason85 Paul Mason (@Pmason85) reported

    @tozol @btsport @SkySports Exactly. You pay for Sky. So you’re already part of the problem. BT Sport and Cricket Australia are not doing anything different to watch F1 does with Sky or Cricket England does with Sky. It’s the same. Where is your logic?

  • PrimumSequitur Primum non sequitur 🔴 (@PrimumSequitur) reported

    @bt_uk A close family member passed away, family members retried to contact us but for nearly three weeks we’ve had no landline service and now we missed the funeral. Still no internet service! When is this issue going to be fixed?!

  • PercivalClaudia Claudia Percival (@PercivalClaudia) reported

    @bt_uk This is where the problem is. BT says I should contact SKY. SKY says contact OpenReach and OpenReach says contact BT. It’s a BT telephone pole so surely it should be BTs responsibility and not SKY?

  • monicalorenne Monica Guise (@monicalorenne) reported

    @bt_uk completely lost all confidence in your service. My account closed 29th sept - chased numerous times finally received refund yet you continue to email me I am in arrears

  • owen4d Owen Rees-Hayward (@owen4d) reported

    @bt_uk Our broadband is not connected yet. We don't have a great 4G signal in the house. But as I said, it had been working for around a week before this. Plus the white circle is not a colour referenced in the user manual. And it does work, but only for around 5 minutes or so.

  • latar latar (@latar) reported

    hello @bt_uk, what is going on with your wifi in sw london please? i’m working on a very tight deadline and keep getting disconnected, need to move location if there are issues, can’t get through your lines 🙏🏼

  • Grim_Reaper71 Lord Yama (@Grim_Reaper71) reported

    @Chrishood57 @SaintsRugby @btsport What will I do without my weekly fix of $arac€n$?

  • Bigglesdaf Andrew (@Bigglesdaf) reported

    @bt_uk I have been a BT customer for the best part of 25 years and I’m trying to purchase a PS5 from the BT shop But it keeps asking me for an access code to put in so I can buy the PS5 where am I supposed to get this access code from?