BT (British Telecom)

BT (British Telecom) Outage Report in Risca, Caerphilly County Borough, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Risca, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Risca, Caerphilly County Borough, Wales 10/28/2025 17:05

October 28: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (6%)

    E-mail (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Risca, Caerphilly County Borough, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Clevedon, Caerphilly, Cardiff, Bargoed, Blackwood, Treharris, Hengoed, Cwmbran, Pontypridd, Mountain Ash, Tredegar and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomClevedon Internet
United KingdomCaerphilly Wi-fi
United KingdomCardiff Total Blackout
United KingdomBargoed Wi-fi
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Risca, Wales

Latest outage, problems and issue reports in Risca and nearby locations:

  • BigBernie4 Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Newbridge, Wales

    @garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

  • jocra14 John Crabtree (@jocra14) reported from Clevedon, England

    @Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated

  • Dai_ssrs Dai Williams (@Dai_ssrs) reported from Pontypool, Wales

    Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • TMCI73 The Morlais Castle Inn (@TMCI73) reported from Merthyr Tydfil, Wales

    @bt_uk Good morning Your sales rep purposely missold me a residential package for our business I have had £300 taken from my account for a service you haven’t installed yet, I have been calling your service for 2 weeks everyday and no one is able to give me my money?

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Pontnewydd, Wales

    @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • WPTutz WPTuts (@WPTutz) reported from Pontypool, Wales

    @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

  • 4rickus4 Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • helsbels1410 Mrs Hayes💙 (@helsbels1410) reported

    @BT_UK want £500+ off a 78 year old widower who’s not even living in his property and wants to cancel his services!! Absolutely disgrace!! Very poor customer service from a so called ‘loyalty team’ #badservice #badcustomerservice #itsNOTgoodtotalk

  • 666_catatonic carl (@666_catatonic) reported

    @robbiepaton @EE @btsport What will you do if all the phone providers advertise on there? you're getting your tits in a twist about a news channel that hasn't even started broadcasting yet. maybe if all the news channels weren't so full of **** there wouldn't be any need for another news channel.

  • CFC_DANNY Danny Boy (@CFC_DANNY) reported

    @StopFundingHate @bt_uk please advertise with GB News. Thanks a valued customer

  • jamesM_96 James (@jamesM_96) reported

    @CofCdivM @StopFundingHate @bt_uk Hi bt if you want to keep me as a customer then please advertise on gb news

  • garyforbes_gary Gary Forbes (@garyforbes_gary) reported

    @cookyh @bt_uk Cooky - please excuse my language. But what a lot of bollocks. Pathetic excuses. Poor service xxx

  • FranRoss9 Fran Ross (@FranRoss9) reported from Romford, England

    @bt_uk It is placed exactly where it has always been which always worked fine.We have not built any extra walls in fact nothing has changed apart from the Strength of the Signal.

  • allison_stu Stu Allison💙 (@allison_stu) reported

    @StopFundingHate I get my mobile, internet and phone from @bt_uk I've been a customer for many years, that will change if they advertise on GB News

  • Poldisleftpeg Brad (@Poldisleftpeg) reported

    Hey @btsport send Peter Walton home. He’s utterly useless and quite simply no good at the job you’ve given him. Please remove him. You have enough bad pundits as it is.

  • Calvey94 Joe (@Calvey94) reported

    @acrobatonline @btsport @StockportCounty I think there's a very outside chance but very unlikely. Would take a big turnaround in voting, almost certain resolution 1 will pass so teams will decide their own league and so far I think only 1 of 8 votes for national league have been for null and void. N&S is looking close

  • foxesLCFC John (@foxesLCFC) reported

    Goalkeepers get far too much protection from referees. If you come out to claim a ball but bounce of the attacker that’s not a foul. More poor decisions in this dodgy season! #NEWSOU #NUFC #SaintsFC @btsportfootball @btsport @btsportscore