BT (British Telecom) Outage Report in Risca, Caerphilly County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Bargoed, Newport, Cwmbran, Cardiff, Pontypridd, Pontypool, Ebbw Vale, Caerphilly, Merthyr Tydfil, Treharris, Blackwood, Newbridge and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed |
Internet | |
| Newport |
Internet | |
| Cwmbran |
Internet | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@BTCare - Hi just had a phonecall from the following number 01623 534963, claiming to be from BT openreach saying that there is an issue with my line. As soon as I asked before we go further what is my address and who is my broadband provider he put the phone down.
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Dafydd Lewis
(@dafyddlewis82) reported
from
Ynysybwl, Wales
@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Giggsy
(@DjGiggsy) reported
from
Cardiff, Wales
Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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BOB ANDERSON 180
(@BobAnderson180) reported
from
Clevedon, England
@bt_uk I’ve cancelled my DD, but can’t get through to you to cancel the service. Can’t chat, your phone no answer. Surely fact that I cancelled the DD means I don’t want u anymore...but all the send is email saying you will send me a bill so I can pay in a different way!
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Emma Harris ♥♬
(@emmalee909) reported
from
Merthyr Tydfil, Wales
@YouViewSupport @StrudwickM @bt_uk @itvhub @curryspcworld I forgot to say that your solution worked a charm! I noticed some privacy boxes were unticked, so I just allowed all and it worked. Thank you 😊
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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OldhamGamehead
(@OldhamGamehead) reported
@bt_uk why are you dicking about with my broadband, I had this problem with @virginmedia and the reason i switched providers!!
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Jimi
(@JimiSwype) reported
@KeithHuewen @btsportmotogp Oh no. Time to terminate my BTSport contract. What a shame
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SteveM
(@Steve_M73) reported
@bt_uk Why doesn't the award winning app show service status, so I know when broadband will be back on?
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Bazza p
(@barry_pouton) reported
@btsportmotogp @btsport Completely ruins qualifying and whole race weekend for me. He's rude ,talks over people,and only talks about fkin contracts,
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Badger Racing Ltd
(@BadgerRacingLtd) reported
@bt_uk what’s your complaints number? You resolved my complaint by telling me I had £25 credit and then you only gave me £10? Now it’s a 20 minute queue to speak to someone again lol
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almightybob
(@almightybobps) reported
@bt_uk Yes it's via mini connectors (only ~20 feet away though). When we turn them off and on again that usually fixes it, for a while. Doesn't help us recover recordings that are already corrupted. Is there a more permanent fix?
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justin Searle
(@JUST457) reported
@bt_uk internet down PE158EB???
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Tina 🏳️🌈🇮🇪🏴
(@9Trafferty) reported
@bt_uk Well I’ve done everything you asked, even spoke to a lovely Hayley. Can’t do nothing till Monday, which really is not good enough. Having to wait four days before someone comes out and you have to work from home, which now, can’t do, poor show @BT
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AboutToHit
(@AboutToHit) reported
@bt_uk honestly, we're absolutely gutted having just also checked and online deal today is 3 months free and p&p waiver. Can you do anything for us? Can we cancel in cooling off period and reorder? She's a widow in her 70s living alone
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Christopher Bayley
(@lydenburg1) reported
@BTCare Are there any private companies that can fix this instead of openreach that I can pay, I know I pay you guys, but your stuck with openreach with their monopoly who don't care about anyone, I might as well pay someone to fix it then I can use the facilities that I pay you for