BT (British Telecom) Outage Report in Grangetown Community, Cardiff, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Grangetown Community, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Grangetown Community and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Grangetown Community, Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Pontypridd, Newport, Cardiff, Weston-super-Mare, Tonypandy, Pontyclun, Caerphilly, Ynysddu and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Grangetown Community, Wales
Latest outage, problems and issue reports in Grangetown Community and nearby locations:
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
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Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Noga Fett
(@darth_noga) reported
from
Barry, Wales
Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
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Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Rich M
(@Smilers_Coffee) reported
from
Pontypridd, Wales
@btbusinesscare Just messaged but I would still like to cancel at this point
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Chris Griffiths 🏴
(@cymruchris) reported
from
Church Village, Wales
@bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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The Exiled Robin
(@TheExiledRobin) reported
from
Llantrisant, Wales
If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7
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Citrus Arts UK
(@CitrusArtsUK) reported
from
Pontypridd, Wales
I had at least 3 conversations with staff saying this wouldn't happen, but it happened anyway. Now 3 weeks later of broken promises after broken promise they still can't re-connect us. @bt_uk this is total incompetence and foot dragging to repair your mistakes.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Retali8
(@retali8yt) reported
thanks @bt_uk for randomly terminating my broadband, no I no longer have access to the internet. I've called multiple times and no one has a clue whats happened. **** company
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Kisrah
(@Kisrah) reported
@bt_uk Thanks for the reply. There have been various issues. It is being looked into, and someone is coming out to install next week. Hopefully this will be the last time!
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Adrian Nolan
(@AjFOH) reported
@btbusinesscare Your ads totally misrepresent your Customer Care . It’s SHOCKING to say the least . Still awaiting update !!!!
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Ed Adamson
(@Ed_Adamson) reported
@bt_uk The service checker does say there’s issues but that it’ll be fixed by 8 august!!!
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MK
(@MKuraidees) reported
@btbusinesscare Hi, My broadband isn’t working, I called twice to set up an appointment with one of your engineers and the customer service department promised me to fix the problem asap, yet the problem isn’t solved, I’m staying without internet for two days!
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MaJiC
(@Mr_MaJiC79) reported
@bt_uk I found the issue - my DNS config was set to give a 6to4 AAAA record, I've switched that off and it looks much better
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アレクサンダー
(@TheCullObsidian) reported
@fliegerrick @fleetstreetfox @BTCare The wire wasn’t there before, hasn’t made the problem better or worse. I see someone working on the junction box frequently. I complain, they fix, it works for a week and I’m back to where I started
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Ian B
(@folicacid) reported
Absolute jokes.....42mins on hold on the phone to @SkyHelpTeam and they close? I was debating using my cooling off period and going back to @BTCare (as the Sky router is a complete locked down mess) and that has sealed it! Sorry for doubting you BT - you were great for 12yrs!
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Chris
(@chris_routley) reported
@bt_uk We seem to be having issues with our broadband connection dropping out regularly, this has been happening since Monday. Is there any issue with the fibre service or planed engineering works in the EX39 area that’s causing this issue?
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Philip Noble
(@Highburydreamer) reported
@bt_uk @bt_uk are not a customer unit. Managers hide behind customer service operatives who can’t give customer service. What’s the point of a complaint when it’s too late! My Partner was without broadband for two weeks you did nothing as was your response