BT (British Telecom) Outage Report in Penarth, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (6%)
-
TV (1%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Weston-super-Mare, Pontypridd, Newport, Pontyclun and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
-
Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬
-
🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
-
Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
-
Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
-
🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
-
Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
-
Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
-
anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
-
Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
-
Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
-
🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
-
Gareth Starr
(@starr3126) reported
from
Weston-super-Mare, England
@bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor
-
Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
-
Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
-
Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
-
Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
-
OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
-
Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
-
Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
-
Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Daz
(@dalski1969) reported
@VodafoneUK So lately it’s very obvious your 4g has slowed down somewhat in London since you launched 5G just like @bt_uk has slowed down infinity broadband since they released Halo 🤔 Big name companies in the past have come unstuck by tricking the consumer like this #justsaying
-
Susan Bookbinder
(@SuzyBookbinder) reported
@bt_uk 3rd visit by engineer - no contact or information - still getting outages, so are neighbours. Mini hub does not work. BT unreliable since October. Threatening my business. Please communicate with your customers. Please resolve the service we pay for.
-
Murun Buchstansangur Management
(@lowerformofwit) reported
@bt_uk Thanks - it's an issue with a local O2 mast. It's just that this has happened several times over the last year, outages that have lasted up to 24 hours. Never had the same issue with other networks
-
Antony Scerri
(@tonysblabla) reported
@bt_uk ok well i've done that but as i said already reported via phone which went off to do a line test and logged a fault against landline with problem of no send/receive calls BUT my landline is working just fine...anyway rolled the dice, see what it does this time
-
misakimi82
(@misakimi82) reported
@bt_uk I give up! These responses are typical of the non-service I've received. You've not understood my complaint whatsoever. I'll never make the mistake of think BT is reputable ever again.
-
Dom Payne
(@dopmayne) reported
@bt_uk I’m having a terrible time trying to resolve this smart hub/Sonos issue. I keep being told different things by different advisors, with different timescales. Hugely frustrating
-
Matt Chalk
(@MttChlk) reported
@bt_uk @OpenreachHelp Is there a way to use a micro filter to create an Ethernet connection even though we’re on a fibre connection and the router is plugged into the open reach modem? My wife’s intermittent zoom calls is causing an issue.
-
Antony Scerri
(@tonysblabla) reported
@bt_uk James, looks like the router got its connection back about 5 mins ago. Curious as to any root cause on my line or was this part of work on the network?
-
Phoenix
(@Phoenix_Astral) reported
My god @bt_uk is actually the worst rn
-
John Maidment
(@maidmentj) reported
@wired2thebrink @OpenreachHelp @bt_uk Yip all good and well if you have phone signal. Plus bt help desk is 8am -9 pm. And these faults keep happening after 9.