BT (British Telecom) Outage Report in Weston-super-Mare, North Somerset, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Weston-super-Mare come from postal codes BS23.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Weston-super-Mare, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Weston-super-Mare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Weston-super-Mare, North Somerset, England
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Weston-super-Mare, Barry, Portishead, Penarth and Clevedon.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Weston-super-Mare, England
Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Nicky Clark 💙
(@nickylclark) reported
from
Burtle, England
@bt_uk As I have 3 hubs as well as my modem... and still have problems .... please can I have £100?
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Alex Turco |🇬🇧🇨🇾🇮🇪
(@alexjturco) reported
from
Burnham-on-Sea, England
@btbusinesscare is there any chance of a quicker engineer visit to work out the cause of ‘branch wire from the main wire is causing unwanted signal reflection which is causing drop outs in connection’
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk It was until last weekend but now it’s flashing. I’m told the issue is that Openreach have the wrong s/n attached to the property and Bt give them the correct one but it doesn’t get updated
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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John Crabtree
(@jocra14) reported
from
Clevedon, England
@Tonysmini @OpenreachHelp @bt_uk We were supposed to have an engineer visit on the 18 Dec 2020 and that never happened. I asked BT to arrange an engineer last week and they said no need.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Gareth Starr
(@starr3126) reported
from
Weston-super-Mare, England
@bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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SomeGoose
(@SomeGoose) reported
Stephen Hawking runs better than my internet, **** you @bt_uk
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Hammad Chandio
(@hammadchandio) reported
@bt_uk Aaron, I’ve been told order was failed and needed to be replaced and they are waiting for @WeAreOpenreach to sort this out before they can fix my order.
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AnthØny
(@Antman74) reported
@bt_uk are you having line/broadband issues in Hp1 area?
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Arthur Smith 🥁🎼🥂
(@artsmithdrums) reported
@bt_uk I’ll be phoning at 8 am on 21st to check. Trouble is that today was confirmed too so I am extremely angry!
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Simon Gibbs
(@energyUK) reported
@bt_uk Hi - this doesn’t seem to have settled yet. Upload seems about right (110mbps) but download fluctuates between 220-440mbps. These are great speeds - but not what I’m paying for. I can’t use the My Bt app to do a speed test as it errors every time. Any suggestions would be great!
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Bill-I-Am 💙
(@wjb2) reported
@bt_uk Service Unavailable The service is temporarily unavailable. Please try again later. for three days now
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John Langford MCIM
(@ConstructionMM) reported
Why is it that @btbusinesscare cannot help me? I have made numerous phone calls, had several online chats, and had too much email correspondence but still the same result. No progress. 🤔
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Leanne Davis
(@LittleBeaver87) reported
@bt_uk We have just been told (11:18) by BT, that they incorrectly issued a ‘stop service’. My husband was so annoyed that he ended the call.
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Adam Gregory
(@ads9742) reported
@bt_uk Oh good engineer 8 maybe trying to fix it 😢😢
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Happy😊
(@1sthappysodme) reported
@BTCare can you please have a word with your text department just had a text reminding me to send the broken TV box back it's been sent back and post office said it was delivered on Saturday 👍I have recipient and screen shot of post office confirming delivery to you thank you