BT (British Telecom) Outage Report in Pontnewydd, Torfaen County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Cwmbran, Newport, Blackwood, Caerphilly, Ebbw Vale, Newbridge, Blaina, Abertillery, Hengoed and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cwmbran |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
||
| Cardiff |
Total Blackout | |
| Newport |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Shane Reece
(@ChinnyNo12) reported
from
Caldicot, Wales
Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN
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Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Max
(@DrMaxPolitics) reported
@bt_uk - Had a problem with the Internet connection since last night. Just been informed that there's a network fault. Also been told that it won't be fixed until "end of Thursday". HOW is this acceptable to you? Customer service didn't even agree to a refund for loss of service!
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Rob Turpin
(@thisnorthernboy) reported
@bt_uk Hi I have ongoing issues with a current fault. I may have some additional information on what might be causing it.
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Billy McHale
(@billymchale) reported
@bt_uk waited all day in queues, just to find out the Access Code I never received, is needed to checkout. Spent hours in BT Live Chat & Telephones Services, but they were unable to help me. I still have the webpage open, with the Xbox ready to purchase. Please help ASAP 🙏
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Hyy •
(@Hydrationnn) reported
@bt_uk It's giving me a code for a PS5 but I signed up to receive an Xbox Series X code. How can you mess up this bad?
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Paul Green.
(@PaulGreenTPB) reported
@bt_uk report internet fault on Friday, Openreach eng attends on Sat, doesn’t have correct tool, promises to be here “ early doors “ Monday, still not here and now I have had to cancel dental appointment. Just sit and wait I guess 🙄
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markymark2020
(@markymark20201) reported
@bt_uk ****** excuse I was given is because of outstanding bill..but iv never not paid my bills. .. because I upgraded to ftth my bill was a bit higher so anyone with half brain would realise it will take longer to pay..but ohh no bt just cuts of with no warning at all ...
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Kelly Hawkins
(@TheMidgetGem) reported
@bt_uk Absolutely no code comes up on my homepage. Help?!
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Big ******
(@butfish1985) reported
@btsport They need to leg these rematch clauses, it slows everything down
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Joshua Luke
(@Ballistic_Beard) reported
@bt_uk Ok thanks for the help. Any chance a code could be sent out to me now at all?
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Alex Drewnicki
(@DrewnickiAlex) reported
@bt_uk Got through to checkout and keeps telling me my account login is incorrect even though it isn’t and I got the code from that account. It’s removed the item from my basket now.. what can I do