BT (British Telecom) Outage Report in Pontnewydd, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (17%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Caerphilly, Hengoed, Newport, Pontypool, Cwmbran, Bargoed, Blackwood, Tredegar and Abergavenny.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Cardiff |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Cardiff |
Phone | |
| Cardiff |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
-
Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
-
Pauline Lomax
(@RedhillsAnnie) reported
from
Cardiff, Wales
@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
-
James Moss
(@UKEmpLawyer) reported
from
Allt-yr-Yn, Wales
@omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.
-
Rebecca Irvine
(@RebIrvine) reported
from
Cardiff, Wales
@bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?
-
LeftofCentre
(@NorthGwentBlue) reported
from
Argoed, Wales
@bt_uk Hey why are you trying to renege AGAIN on a refer a friend voucher? Every time I refer someone you try the same trick to say it was ordered outside of the referall link, you cancelled the appt 3 times! I will not accept this treatment again. Your customer service is awful
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Pontnewydd, Wales
@OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.
-
Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
-
Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
-
JJ 🐧
(@Cobblerja) reported
from
Brynmawr, Wales
@bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out
-
MissESilcox
(@MissESilcox) reported
from
Cardiff, Wales
The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague
-
WPTuts
(@WPTutz) reported
from
Pontypool, Wales
@bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk How about you just provide the service we’re paying for…
-
Julian Evans 🏴
(@julianevans11) reported
from
Cardiff, Wales
@bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??
-
Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
-
Sam 💕🦥💕
(@Sammy78avfc) reported
from
Ebbw Vale, Wales
Who are the commentators on BTSport? Absolutely awful
-
Gavin Allen
(@Gavinallen) reported
from
Cardiff, Wales
@btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?
-
Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
-
Dai Williams
(@Dai_ssrs) reported
from
Pontypool, Wales
Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet
-
Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
-
Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Simpson
(@9belowzero) reported
@bt_uk Never had this issue with my ASUS router when It was on my FTTC connection and that was using Band Steering. I guess as you are not using SIP over FTTP in my area I’ll just put my ASUS router back on the WAN link instead then :-)
-
Kester Moore
(@KesterMoore) reported
@bt_uk worst and rudest customer service call ever today when trying to sort an issue with my account, not listening to me and accusing me of causing the problems and not being helpful at all. Made me feel like so stupid. Thanks alot BT!
-
Ian Watson
(@IanIanwat67) reported
@bt_uk Well you get a lot of complaints BT. If people say Sky is better than BT on broadband well you have serious problems... I'm so pleased I stuck with virgin media.. Though all these companies are a nightmare when you try to contact them..
-
stephen dodds
(@cockneymagpie) reported
@bt_uk You have had plenty of calls and emails to help, sorry to see that the big guns can’t contact me to discuss but when there are unhappy customers they go missing 6 figure salaries they are on for what. 7 weeks
-
stephen dodds
(@cockneymagpie) reported
@bt_uk Sorry, I will not DM you, your customer service is the worst I have dealt with in years, loyalty is earned, you have a long way to go. 7 weeks to get broadband and TV.
-
Ned *****
(@NedGonad) reported
@bt_uk you have sent correspondence and what looks like a broadband router to my property addressed to someone who has never lived here. This has happened twice in the last 12 months, both times addressed to the same person.
-
Lois Riches
(@RichesLois) reported
@bt_uk I’ve referred my complaint to the ombudsman. Broadband/tv/phone activation date 4th FEB AND STILL NO CONNECTION OR SERVICE! Horrendous customer experience
-
Rich Fluck
(@Richfluck) reported
@bt_uk Never had a problem with @bt_uk
-
Sunny
(@real_sunny1) reported
@bt_uk Can you please send me a private message I can respond too, issue has still not been completely resolved @bt_uk
-
Janet Midega
(@tjmidega) reported
@virginmedia I called and whoever I spoke to still insists that it has to be paid. Unfair. I was a @bt_uk customer for 11 years. Never had to deal with this type of nonsense. As soon as this contract Is over I will be back to my @bt_uk