BT (British Telecom) Outage Report in Pontnewydd, Torfaen County Borough, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cwmbran, Newport, Pontypool, Cardiff, Ebbw Vale, Caerphilly, Blackwood, Newbridge, Blaina, Abertillery and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Total Blackout | |
| Newport |
Internet | |
| Pontypool |
Total Blackout | |
| Cwmbran |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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mookstar*
(@mookstar10) reported
@btsportufc Well done @btsport - it’s not like I have to pay extra for your service anyway. Try to squeeze even more money out of us 🙄
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An Absolute Wasteman
(@AztraNaught) reported
@bt_uk Can anyone help me? I've got an old line into my house that needs replacing, currently cuts out when it rains, and we've got over a week of rain forecast 😭
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Starkey75
(@adystarkey75) reported
Getting really tired if the crap signal from @bt_uk supposed to be fibre, seen mire fibre in a bran flake, even with the ee always connected not connected crap, takes hours to upload a frikkin photo
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Luke Miller
(@lukeymillmill) reported
@bt_uk BT, was have a problem...
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alickie
(@alickie66) reported
@bt_uk Want a salesman falling over backwards for your custom? Want weeks of complete inaction to provide? Want frustration? Want to be made out to be a liar? Want promised calls that never come? Want to pay double for this? CHOOSE BT.! Want a better service. Look elsewhere
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Sebastian Rees
(@SebRees1) reported
@bt_uk It's for Full Fibre 2 instillation! Got sent a text saying he was on his way this morning (slot was 8AM-1PM). Why don't you have access to info if engineers are no-shows? How can I know if I reschedule the appointment we won't have the same problem again?
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Tom Roberts
(@TomRoberts2212) reported
@bt_uk @AshtonWestMIB Ashton - it will be interesting to see how quickly they fix the problem now that they, presumably, know of it. We were without Internet, a couple of weeks ago, for about two days. It was a different provider but all our contact was by phone.
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terry
(@rebelrouser29) reported
@BTCare Ok thanks for all your help. We are going round in circles. It was working up until my mobile was transferred over to EE which I wasn't happy with ever since then my BT app has t worked. It's a problem your end.
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StBeany
(@StBeany) reported
@HomeandAwayTV @channel5_tv Always watch on5*, only problem is having to use satelite service to get it? Would be great if we could have it on @bt_uk TV ?
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Joe Dearie
(@JoeDearie2) reported
@WPTutz @alickie66 @bt_uk My Sky bill is going up by a tenner. More money for the same crap