BT (British Telecom) Outage in Mountain Ash, Rhondda Cynon Taf, Wales

@garethcollier @btsport I’m allowed down Monday to sort it all out & give it a good clean .. I wanna take nice pics then aswel to rent it .. but the actual day is April 12th it’s open ..

@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

@Jon62011598 @bt_uk @BritishGas Well this is the third or fourth person who has said they will fix it so....

I still don't have my @bt_uk deposit refund, almost 30 days after requesting it. Anybody else having issues like this with BT?

@Jon62011598 @bt_uk The service has been shocking. Let's hope they still finally give me back my money

@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

6 phone calls this week to @bt_uk and still no resolution in sight! Dreadful customer service.

@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

@bt_uk Not really helpful - I’m not a BT customer but the problem is with BT equipment, I’ve reported the problem to Openreach twice but nothing has happened. Can you give me any more help?

@bt_uk cannot express how slow the internet is. Can’t upgrade to fibre nothing... what’s the point on owing a game console 🥴

All-day today I've got over 100 ping in COD. I need help with my internet. In the last 3 months, I've been with @VodafoneUK @SkyUK, and now I'm with @bt_uk. I had the same package with them all which is a standard 45-60 download (which I do get). 1/3

@btbusinesscare 4 engineers later and still no apt service! Maybe you should show the engineers

@bt_uk We have everything on wi fi so this is an issue phones and devices for work.

@bt_uk any reason that the landline and connection is down in my area and the estimated fix time is Wednesday 30th over a week doesn't sound normal? I assume we will be receiving a refund for the time that its down!

@loggerz @bt_uk I've tired Vodaphone, sky and bt in the last 3 months and im having the same issues all the time

@bt_uk Hi We know the line is working but the speed isn't what we pay for the signal is shockingly intermittent and it is consistently dropping out?

The @AmazonPrime app on the @bt_uk set top box is the most glitchy, broken, crash-prone app I've ever come across. I just want to watch @JeremyClarkson corral some sheeps...

@btbusinesscare what a shocking service from BT all round! Service started going wrong March this year! 4 engineers later still not fixed! 5th engineer supposed to come today but no show! Having a small business this has been very costly for me! Now looking for decent provider!