BT (British Telecom) outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Blyth, Wallsend, Seaham, and Gateshead.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	5 days ago
Sunderland	Internet	5 days ago
Washington	Total Blackout	8 days ago
Blyth	Internet	9 days ago
Wallsend	Phone	10 days ago
Newcastle upon Tyne	Wi-fi	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  MrsP (@MrsP1001) reported 33 seconds ago from Chester-le-Street, England

  @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

• 
  Jonpaul Heron (@TVBCJonpaul) reported 3 minutes ago from Newcastle upon Tyne, England

  Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

• 
  Master Debonair (@master_debonair) reported 7 minutes ago from Boldon Colliery, England

  @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

• 
  MBShizzzle (@MbShizzzle) reported 8 minutes ago from South Shields, England

  @SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

• 
  Philip Robinson (@unclenobheadCB) reported 9 minutes ago from Shiremoor, England

  Fully subscribed to @btsport for several years now but I refuse to watch another @NUFC **** show! #bruceout #EVENEW

• 
  niall (@dellynel) reported 10 minutes ago from Seaton Delaval, England

  @bt_uk we just tried to cancel @bt tv and internet today as the prices have been put up only to be told we are tied in until the New Year or it will cost us £600 Yearly fixed term contract can't cancel complete and utter con

• 
  Tayler (@taylersant) reported 12 minutes ago from Newburn, England

  @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

• 
  Stephen Davies (@man_of_gwent) reported 14 minutes ago from Harlow Hill, England

  Absolutley shocking customer service from @bt_uk. Left hand not speaking to right hand resulting in my service cancellation. Nothing but issues from start to finish! My advice - steer clear

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 14 minutes ago from Cramlington, England

  @bt_uk 1/2 Not that this will go anywhere. BT SH2 had massive issues with service. OR been out "Fixed line" still issues ring so service desk. Engineer planned visit. NO Show. So ring the service desk again, Got LB call centre. Woman put the phone down on me.

• 
  Teddy (@Martin756901511) reported 15 minutes ago from Newcastle upon Tyne, England

  Hi @bt_uk, I moved in my new house two weeks today and I still have no internet and your doing nothing to fix it. I have had to cancel Sky twice and they are booked this Friday. I would like this sorted with an engineer visit tomorrow.

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 19 minutes ago from Sacriston, England

  @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

• 
  Mark Mowbray (@MarkMowbrayNE) reported 22 minutes ago from Blyth, England

  Not only is the @bt_uk wifi poor on my smart hub 2 but the lack of channels available is terrible. BT need to sort this out and expand the available WiFi channel choice to prevent neighbours clashing

• 
  Graeme Wilson (@graeme_i_wilson) reported 23 minutes ago from Walker Gate, England

  @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

• 
  Josh Banyard ⚫⚪⚫⚪ (@joshybanyard) reported 41 minutes ago from Longbenton, England

  Anyone got a @btsport LOGIN I can borrow for the #nufc match? 🙏🏼 #shybairnsgetnowt

• 
  Trevor Sharkey (@trevstanley) reported 45 minutes ago from Stanley, England

  @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

• 
  ℒℰℰ😷 (@yescansdo) reported 46 minutes ago from Gateshead, England

  Why they showing slow mo of the palace player getting slapped in the ****, and calling it a ‘tickle’ hahaha @btsport

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 49 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

• 
  David Hall (@SmarProcurement) reported 54 minutes ago from Whitley Bay, England

  For me @btsport have taken the mantle from @talkSPORT for the worst cricket coverage. Matt Smith is a good football presenter but is clearly not a cricket follower and the commentary they are using from Fox is terrible. If @bbctms can send their to team to Australia why not BT?

• 
  David (@Ted202_) reported 54 minutes ago from Shiremoor, England

  @mrjakehumphrey @themichaelowen @Robbie9Fowler @LFC @LivEchoLFC @TheRedmenTV @TheAnfieldWrap @AnfieldHQ @btsport @ChampionsLeague Not bad when McManaman amassed about 11 of them

• 
  Philip Robinson (@flipflops1982) reported 56 minutes ago from Shiremoor, England

  @bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bazzer (@thematrixzion) reported 7 minutes ago

  The @bt_uk app is a load of crap it updates you can’t use it even to turn my kids Wi-Fi back on

• 
  Gary Banks (@Banksie_FB5) reported 7 minutes ago

  Stunningly inept service @bt_uk. 3 wks 2 install full fibre culminating in them saying my router’s incompatible & they’ll send a new1 promising arrival Mon. Mail just recd; it’ll arrive Weds & seems 2b the same as I have! Meanwhile I’m w/out internet & paying 4 the privilege.

• 
  keely (@keely490544) reported 8 minutes ago

  @bt_uk absolutely diabolical log in **** with BT now . email, password, code to email & code to mobile WTF

• 
  Nscale (@nscale) reported 9 minutes ago

  Last month we announced our plans to work with @bt_uk and @nvidia to bring sovereign AI infrastructure to the UK. Deploying up to 14MW of NVIDIA-powered compute across three BT sites, connected by their national network, with all data remaining within the UK. 🧵

• 
  David Sinfield (@omotforest) reported 10 minutes ago

  Dear @bt_uk You do not have my consent to install anything on my property. If it is free, it cannot be for my benefit. It's for yours. If it's cheaper for you, you can give me a share of your savings. I had no choice over the digital voice downgrade. @openreach will have to trespass to install it. If it is a condition of receiving service, say so and I will seek alternatives. (@Starlink or 5g) Is it on the T&C's? A letter is on its way to your registered address. David Sinfield.

• 
  Alexandra O'Byrne (@AlexaOByrne) reported 11 minutes ago

  @simboman @stokeygurl @bt_uk Could not agree more! During my many calls with BT I’ve been told this is affecting tens of thousands of customer accounts. Waiting for my paper bill for which BT “kindly waived the £3 fee”. Luckily, I’m “out of contract” and hence able to move to another provider.

• 
  Brian McBride (@brian_mcbride1) reported 11 minutes ago

  @bt_uk With respect, I wasn't suggesting you look at my account, but simply asking if this problem of BT customers unable to access their account & there appear to be, have BT HQ put out an internal notice to the social media team? It looks like the 'guides' are aware but you aren't

• 
  🤓 Julie 🤓 (@JulieNobbs) reported 16 minutes ago

  @bt_uk Help! We’ve had a lightening strike n our router has gone off n will not switch back on. We’ve rang the help line 3 times n it keeps finishing the call without giving us the option to speak to someone even though their check assumes there’s nothing wrong. Advice please!

• 
  Faye Carter (@FayeLcarter) reported 17 minutes ago

  @bt_uk I have been passed around for 2 hours between different teams to get a new hub. I get a different answer every time. I have a message from the first one saying a new hub will be sent he just needs to put me through to the tech team. Please can someone HELP

• 
  Steve (@SanatoriumSteve) reported 24 minutes ago

  @bt_uk Hey BT or EE or whoever the hell u identify as at the moment. Sort ur damn app out!! Logged out multiple times over past few days, for what reason?? Have had to verify who I am each time!! That's including the 2 hrs wait for a text verification code just to continue!!