BT (British Telecom) outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent BT (British Telecom) outage reports came from the following cities: Sunderland, Seaham, Newcastle upon Tyne, Gateshead, and Blyth.

City	Problem Type	Report Time
Sunderland	Internet	3 days ago
Seaham	E-mail	10 days ago
Newcastle upon Tyne	Internet	17 days ago
Newcastle upon Tyne	Internet	17 days ago
Newcastle upon Tyne	Wi-fi	19 days ago
Newcastle upon Tyne	Internet	20 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Jase ⚫️⚪️ ♿️ (@jasonhebron) reported 33 seconds ago from Blaydon-on-Tyne, England

  @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

• 
  Stuart Wannop (@QlikStu) reported 6 minutes ago from Walker Gate, England

  @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

• 
  Advanced IFA Ltd (@AdvancedIFA) reported 8 minutes ago from Boldon Colliery, England

  @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

• 
  Lee Hughes (@LeeJarraHackle) reported 10 minutes ago from South Shields, England

  Greedy @bt_uk , Greedy @SkySports how many more pubs have pulled out with your ££££ price hike hang your heads in shame

• 
  Graeme Wilson (@graeme_i_wilson) reported 11 minutes ago from Walker Gate, England

  @bt_uk The automated 'check my line' service isn't finding the fault.

• 
  niall (@dellynel) reported 11 minutes ago from Seaton Delaval, England

  @bt_uk we just tried to cancel @bt tv and internet today as the prices have been put up only to be told we are tied in until the New Year or it will cost us £600 Yearly fixed term contract can't cancel complete and utter con

• 
  Kris Kross (@KRISKROS5) reported 16 minutes ago from Blyth, England

  BT commentator- “ you have to get it on target or you will not trouble the keeper or make him make a mistake” fantastic awareness.... #newcry #btsport #NUFC

• 
  Harry Barham (@HarrymBarham) reported 25 minutes ago from Newcastle upon Tyne, England

  Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

• 
  Mazza 66 (@66_mazza) reported 25 minutes ago from Walker Gate, England

  @bt_uk please may I have a new telephone?Im a new customer & my old handset is no longer compatible!🤞🙏

• 
  Dr Peter Hoare ⌬ (@PHoare1963) reported 27 minutes ago from Sacriston, England

  @BaseballBrit @btsport @MLB @Twitter To be fair @btsport are better than most other channels - usually two games a night on their ESPN channel. Too many Yankees and Red Sox games though and not enough @Rockies! @MLBTV just as bad - not equal coverage of all teams....🤔

• 
  Joe Simpson (@kennydude) reported 30 minutes ago from Seaham, England

  @quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.

• 
  Trevor Sharkey (@trevstanley) reported 35 minutes ago from Stanley, England

  @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

• 
  Mark Stokes (@Marksto1983) reported 37 minutes ago from Seaton Valley, England

  Dunno what hurt’s more my eyes watching that awful Spurs performance or my ears from that awful commentary from Martin Keowen #ARSTOT #Spurs #BTSport

• 
  davidnufc22 (@1ONEBOBBYROBSON) reported 43 minutes ago from Dunston, England

  who ******** is that idiot commentator on #btsport @btsport she hasnt got a clue #NUFC

• 
  Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 45 minutes ago from Sacriston, England

  @PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?

• 
  MrsP (@MrsP1001) reported 47 minutes ago from Chester-le-Street, England

  @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

• 
  MrGrumpy.....Y.N.W.A (@liamlcg) reported 48 minutes ago from Murton, England

  @bt_uk As ive said i will never have anything to do with bt again

• 
  Raring2Go! Newcastle (@Raring2goNewcas) reported 51 minutes ago from Newcastle upon Tyne, England

  @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

• 
  John Mulcahy (@mulcs85) reported 52 minutes ago from Newcastle upon Tyne, England

  @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

• 
  Tamara Watts (@timtamw88) reported 53 minutes ago from Blyth, England

  @bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Philip Godfrey (@Fliposteo) reported 37 seconds ago

  @bt_uk I haven’t been able to access my account or log in on the BT app for days/weeks despite following instructions to change user name etc. the system sucks. Can’t through on the phone How do I get my bills if I can’t log in?! For a communication company this is a (bad) joke.

• 
  Trevor Chenery (@Krisp06) reported 49 seconds ago

  @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

• 
  Zentara IT (@Zentarait) reported 4 minutes ago

  @btbusinesscare Hi have you guys fixed the issue the web ex portal error? There is an unknown error causing a problem. this was the start of the error but to be told by support im making it up is a joke even with images of it.

• 
  Scott Weller (@ScottWeller1974) reported 5 minutes ago

  @bt_uk Why are you holding me to a contract you can’t even provide the service for ?

• 
  Graeme Wallace (@Waldomatt) reported 6 minutes ago

  @bt_uk could someone contact me please. Having broadband issues and been onto your team all day and nothing has been done.

• 
  Vic (@Torified) reported 9 minutes ago

  @bt_uk my internet connection for my business account has gone down and the system checker keeps crashing. Tried calling but then keep getting directed to go online 🙄

• 
  AFCdonnilad (@afcdonnilad) reported 10 minutes ago

  PT1 @WeAreOpenreach Formal complaint incoming. @bt_uk @EE Order placed 6 April ahead of house move on 15th. Install promised 22nd. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr updates that deliver nothing. No broadband, TV, smart devices — for nearly a MONTH.

• 
  R4CK4TT&CK (@R4CK4TT4CK) reported 11 minutes ago

  @CisoDiagonal @bt_uk until i just cancel the other once ive moved & tell them ive not left bc theyre still BT, so wont be paying any cancelation fee- bc they hadnt created an online account for an online customer who has no desire to send hours on phone calls with "understand your frustration" BS 😮‍💨

• 
  Kasim (@Kasim26767212) reported 12 minutes ago

  @bt_uk Whats the customer setvice number ?

• 
  AlecH (@Alec0475) reported 12 minutes ago

  @bt_uk Good afternoon. Am having problems with my router. Can you help please?