BT (British Telecom)

BT (British Telecom) Outage Report in Newcastle upon Tyne, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE98 and NE5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newcastle upon Tyne, England 11/08/2025 07:25

November 08: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, North Shields, Blaydon-on-Tyne, Blyth, Stanley, Seaham, Gateshead and Sunderland.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNorth Shields Internet
United KingdomBlaydon-on-Tyne Internet
United KingdomBlyth E-mail
United KingdomBlaydon-on-Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • heatherpott heather potts (@heatherpott) reported from Walker Gate, England

    @bt_uk please can you respond to my complaint ASAP #poorcustomerservice

  • glne12 gary littlemore (@glne12) reported from Longbenton, England

    Terrible @btsport sort it out

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • lornafaym lornafay (@lornafaym) reported from Seaham, England

    Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

  • JulieGal1234 Julie Gallagher (@JulieGal1234) reported from Longbenton, England

    @bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England

    @bt_uk My phone network is EE

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!

  • WASNAPPER Martin (@WASNAPPER) reported from Whitley Bay, England

    2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved

  • PHoare1963 Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?

  • QlikStu Stuart Wannop (@QlikStu) reported from Walker Gate, England

    @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

  • stevewallwork Steve Wallwork (@stevewallwork) reported from Annfield Plain, England

    @lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.

  • baldymanali Alastair Smith (@baldymanali) reported from Gateshead, England

    @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!

  • kennydude Joe Simpson (@kennydude) reported from Seaham, England

    @quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.

  • taylersant Tayler (@taylersant) reported from Newburn, England

    @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • AdvancedIFA Advanced IFA Ltd (@AdvancedIFA) reported from Boldon Colliery, England

    @btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????

  • timhardinguk Tim Harding (@timhardinguk) reported from Whitburn, England

    @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • timothybrookes Tim (@timothybrookes) reported

    @bt_uk Wasn’t happy Monday for me. Your engineer trampled all over my plants fitting a box on the outside of the house. Then because you never sent me the new router he couldn’t test anything, he could leave fast enough. So I had to call up to arrange for a router to be delivered. 1/2

  • feddevrhee Fedde van Rhee (@feddevrhee) reported

    @TheRunningManZ @OpenreachHelp @bt_uk Ah I see. That's unfortunate man. Hopefully they'll fix it soon!

  • GammaMonkey 🇺🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 Phteven (with a ph) 👩‍🚀 (@GammaMonkey) reported

    @pricetom @bt_uk yep... my out of contract ended up at £60+ which needless to say was cancelled as I'm moving, but it's a shoddy way to treat existing, loyal customers My gf has now signed us up as an existing customer of sky to £50 (which also includes tv & netflix)

  • TheRunningManZ TheRunningManZ (@TheRunningManZ) reported

    @feddevrhee @OpenreachHelp @bt_uk It was active in my street. The openreach guy here today was here 3 weeks ago installing it. But since then it’s developed an issue at the exchange further along in my town.

  • nathanskene NathanAlexanderSkene (@nathanskene) reported

    @TheRunningManZ @OpenreachHelp @bt_uk Damn that sucks, sounds just as bad as openreach engineers doing maintenance on my street lucky the net didn’t go down… yet Lmao

  • Kirstiefk Kirstie 💙 (@Kirstiefk) reported

    @bt_uk I already did follow the options. As I explained in my tweet they aren’t listening to me. All they are interested in is the standard ‘claim form’ reply which is not appropriate here. The damage needs stopped, not allowed to get worse thanks to an incompetent engineer

  • mBiferi Marco (@mBiferi) reported

    @bt_uk It's been 4 days and still no info on when will our service be back. You guys charge quite a good money for the service you provide. You guys have sent a mini hub that is nowhere near as fast as the speed I need to do my work from home. When are you giving us answers?

  • pricetom Tom Price (@pricetom) reported

    @VModifiedMind @NeilDenham1978 @bt_uk Hey Vince. Amazing to think that modern technology has allowed us to discuss my mother's broadband. Good to be in touch. The screenshot on the left is all she is being offered. She cannot get the screenshot on the right cos she's not a new customer.

  • GarethHollyman Gareth Hollyman (@GarethHollyman) reported

    @bt_uk once again, despite assurances, no one has contacted me and I also haven’t received the emails that I was to receive by Tuesday ‘at the latest’. Why are you incapable of ever sticking to your word? Why can’t you fix the problems that you yourselves have created?

  • buckland_jo Jo Buckland (@buckland_jo) reported

    @bt_uk absolutely disgusted. You installed my elderly Mother’s phone line and Broadband a few weeks ago and she is unable to receive calls from any provider other than ee, numerous promises to call her btw certain times and these calls never arrive, all she’s being given is lies.