BT (British Telecom)

BT (British Telecom) Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE27 and NE98.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Newcastle upon Tyne, England 03/27/2026 20:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Cramlington, Washington, Stanley, Sunderland and South Shields.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Internet
United KingdomCramlington Phone
United KingdomCramlington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • JulieGal1234 Julie Gallagher (@JulieGal1234) reported from Longbenton, England

    @bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • baldymanali Alastair Smith (@baldymanali) reported from Gateshead, England

    @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England

    @bt_uk My phone network is EE

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

  • Andyburness2 Andy burness (@Andyburness2) reported from Longbenton, England

    @btsport Turn ur phone on silent u stupid old prick

  • laaurenmoore94 lauren moore (@laaurenmoore94) reported from Newcastle upon Tyne, England

    Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • timhardinguk Tim Harding (@timhardinguk) reported from Whitburn, England

    @bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless

  • Geordie_Shaun shaun (@Geordie_Shaun) reported from Newcastle upon Tyne, England

    @Cazza7 @btsport That’s crap. 🤬

  • glne12 gary littlemore (@glne12) reported from Longbenton, England

    Terrible @btsport sort it out

  • gman_hughes 🐢gman scouser Hughes 😬☠️ (@gman_hughes) reported from Ryton, England

    @bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔

  • QlikStu Stuart Wannop (@QlikStu) reported from Walker Gate, England

    @bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?

  • PHoare1963 Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?

  • taylersant Tayler (@taylersant) reported from Newburn, England

    @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

  • heatherpott heather potts (@heatherpott) reported from Walker Gate, England

    @bt_uk please can you respond to my complaint ASAP #poorcustomerservice

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • liamfoneill Liam F. O'Neill (@liamfoneill) reported

    @BenCodeGeek @bt_uk I order regular copper broadband in AUGUST. Still waiting. It's awful how @OpenreachHelp have a monopoly and won't directly talk to end customers.

  • BenCodeGeek Ben Coleman (@BenCodeGeek) reported

    Ordered upgraded full fibre broadband back in December, a ******* epic saga ensues of course. The latest being told by @bt_uk they can't can fix their cable duct running to my house until APRIL. Five months to carry out a simple upgrade

  • kayo_lwb Kayo (@kayo_lwb) reported

    @btbusinesscare Thanks for your confirmation. I’m currently being pushed by BT sales team to switch the service immediately with this false information.

  • EatTom01 Peter Stuyvesant (@EatTom01) reported

    @DJJ246 @bt_uk They’re shitbags them mate. They sent us a tv box cos the sports app wouldn’t work. Then Extended the contract for another 18 months without telling us. Had us paying £90 for the top internet they couldn’t meet and said it was our fault. Virgin can. **** them off as soon as

  • KyleAGutierrez Kyle (@KyleAGutierrez) reported

    @smooyacs @virginmedia @bt_uk They want you to log into your router to find incoming traffic from foreign IP's, find out what ISP owns it and contact them directly to tell them to stop their customer from ddosing Bit much to ask a customer to do that themselves I think lol. Good luck getting a response

  • LalitNainawat2 Lalit Nainawat (@LalitNainawat2) reported

    @bt_uk this has been very frustrating as everyone is going through difficult times and nobody told me at the time of buying that there is a discount and it’ll end in 5 months and that my total bill is £54.99. I can’t pay this and I’ve not received any comms for it. Need help

  • Devon_Magpie Devon_Magpie (@Devon_Magpie) reported

    Absolutely appalling from @bt_uk my contract price has risen nearly £15 in 12 months - yet a quick look at your website & a new customer could get the same service for HALF the price I’m paying. Guy on the phone was extremely condescending. APPALLING SERVICE 😡 😡

  • johnleahy66 John Leahy (@johnleahy66) reported

    @ExtremeFootbal4 @btsport The Red Devils prevail! And so, we turn to Man U 'Gainst Barca, they eventually pulled through They went one-nil down Caused the fanbase to frown But they came back and put away two!

  • BenCodeGeek Ben Coleman (@BenCodeGeek) reported

    Tried to upgrade my broadband to full fibre back in December, a ******* epic saga ensues, the latest being told by @bt_uk they can't can fix their cable duct running to my house until APRIL. Five months to get carry out a simple upgrade

  • Rob_Mufc18 Rob (@Rob_Mufc18) reported

    @LaurensJulien @btsport @btsportfootball I would, but bt sport is awful