BT (British Telecom) outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent BT (British Telecom) outage reports came from the following cities: Consett, Cramlington, Newcastle upon Tyne, Gateshead, Sunderland, Washington, South Shields, and Blyth.

City	Problem Type	Report Time
Consett	Internet	2 hours ago
Cramlington	Internet	1 day ago
Newcastle upon Tyne	Wi-fi	2 days ago
Newcastle upon Tyne	Total Blackout	8 days ago
Newcastle upon Tyne	Internet	8 days ago
Gateshead	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Tayler (@taylersant) reported 5 minutes ago from Newburn, England

  @bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!

• 
  Teddy (@Martin756901511) reported 5 minutes ago from Newcastle upon Tyne, England

  Hi @bt_uk, I moved in my new house two weeks today and I still have no internet and your doing nothing to fix it. I have had to cancel Sky twice and they are booked this Friday. I would like this sorted with an engineer visit tomorrow.

• 
  Jonpaul Heron (@TVBCJonpaul) reported 7 minutes ago from Newcastle upon Tyne, England

  Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

• 
  davidnufc22 (@1ONEBOBBYROBSON) reported 8 minutes ago from Dunston, England

  who ******** is that idiot commentator on #btsport @btsport she hasnt got a clue #NUFC

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 8 minutes ago from Sacriston, England

  @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

• 
  Darryl Arnett (@d4rryl23) reported 8 minutes ago from Chester-le-Street, England

  @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

• 
  Angela Wilkinson🍃💚🍃 (@wilko1999) reported 11 minutes ago from Whitburn, England

  @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

• 
  🐢gman scouser Hughes 😬☠️ (@gman_hughes) reported 15 minutes ago from Ryton, England

  @bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔

• 
  Trevor Sharkey (@trevstanley) reported 16 minutes ago from Stanley, England

  @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

• 
  Chris Tindall (@chewytheleftie) reported 18 minutes ago from Gateshead, England

  @bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January

• 
  Mazza 66 (@66_mazza) reported 20 minutes ago from Walker Gate, England

  @bt_uk please may I have a new telephone?Im a new customer & my old handset is no longer compatible!🤞🙏

• 
  Graeme Wilson (@graeme_i_wilson) reported 25 minutes ago from Walker Gate, England

  @bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

• 
  Trevor Sharkey (@trevstanley) reported 33 minutes ago from Stanley, England

  @bt_uk And I NEVER get 4g. Lucky to get 3g!

• 
  Peter Foster (@foslar71) reported 34 minutes ago from Consett, England

  Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 36 minutes ago from Cramlington, England

  @bt_uk 1/2 Not that this will go anywhere. BT SH2 had massive issues with service. OR been out "Fixed line" still issues ring so service desk. Engineer planned visit. NO Show. So ring the service desk again, Got LB call centre. Woman put the phone down on me.

• 
  Master Debonair (@master_debonair) reported 40 minutes ago from Boldon Colliery, England

  @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

• 
  sewellpaul@lfc (@SoSureSewell) reported 43 minutes ago from Newcastle upon Tyne, England

  Shocking service from @bt_uk. No compassion at all from you as a company. Lost my job & my home and now you want to destroy my credit scores. Nearly £500 charges for leaving early. 8 months in to a 24 month contact does not seem fair to me 😥😥

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 45 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Andrew Sturrock (@Sturrock85) reported 48 minutes ago from Whitley Bay, England

  I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

• 
  Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported 52 minutes ago from Sacriston, England

  @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael E (@Michael35427696) reported 4 minutes ago

  @bt_uk We have made a complaint, you closed the complaint with matter resolved !! Without telling us how its been resolved ? So we reopened it, and still awaiting an explanation as to how you think it has been resolved ?

• 
  nicolas mcmillan (@herbie963) reported 5 minutes ago

  @bt_uk Online service recovery is a joke, get a senior UK manager to pm me please

• 
  Janey Sinnett (@JaneyJaney77) reported 10 minutes ago

  @bt_uk what is going on with btinternet? I can’t access my emails, currently in a lengthy queue for online help

• 
  LillithVexx (@LillithVexx) reported 11 minutes ago

  @bt_uk I was hoping to chat online because my phone is playing up right now but there is no way of talking to anyone. I just want to manage my bloody hub but BT gave me a stupid EE hub so now I can't use the My BT app or the EE app to manage it???

• 
  Karen ♿🌞💐 🇬🇧 🇺🇦🇮🇱 🇨🇦🇦🇺🇳🇿🇪🇺 (@MrsXXV25) reported 11 minutes ago

  @bt_uk, has there been a broadband outage in Lanarkshire? I’ve restarted our BT Hub but it has made no difference.

• 
  Pierssy 💙 (@Pierssy) reported 12 minutes ago

  @bt_uk unbelievably terrible customer services, the people I have eventually spoken to have been good, but the automated system is crap as is the 'my BT' when you have a problem. Engineer appointment show 2 different days on different pages, so frustrating!

• 
  Seán (@mylastsatoshi) reported 17 minutes ago

  @bt_uk Hello. ​A customer of yours in Ireland had their internet disconnected yesterday. The reason was down to a missed payment while they were in hospital. ​Payment was made in full this evening, two hours before your people left the office. All three of your agents were made aware of this individual's mental state. ​I trust you will retain call recordings from June 7th, 2026, I know I will. ​Good evening to you and yours.

• 
  Ramnish Kalsi (@ramnishkalsi) reported 18 minutes ago

  @bt_uk Sorry, but this is becoming a part time job. I took out EE contract to watch some Tele not to spend my days troubleshooting poor quality hardware. I have 2 other set top boxes of better quality without contract and this is the only one with contract but of poor quality.

• 
  Digger (@JohnKaysCanoe) reported 23 minutes ago

  @bt_uk is there a reason why my broadband goes down at 02:15 every single night without fail?

• 
  Bilal Ahmed (@Bilalahmadjj) reported 23 minutes ago

  @bt_uk Took Vikram 1 hour on a Web Chat for disconnection ..... Web Chat is supposed to work quicker.... Very poor service! I am very happy to leave BT Broadband.. I first ordered disconnection on 29th May but BT has no record of it. Anyway .. I am still not done yet the dude is still doing something in the background.. 1 hour!!!!! 🤯🤯🤯🤯Still no confirmation.. @BTGroup