BT (British Telecom) outages and service status in Newcastle upon Tyne, England
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Full Outage Map
- BT (British Telecom) generated 1 outage signal in the last 24 hours around Newcastle upon Tyne, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received May 9, 3:40 PM GMT+1.
- Internet (56%)
- Wi-fi (22%)
- E-mail (11%)
- Phone (11%)
The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6 and NE98 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newcastle upon Tyne, England
The most recent BT (British Telecom) outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Sunderland, Seaham, Gateshead, and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend
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Phone | 17 hours ago |
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Newcastle upon Tyne
|
Wi-fi | 4 days ago |
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Sunderland
|
Internet | 9 days ago |
|
Seaham
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16 days ago | |
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Newcastle upon Tyne
|
Internet | 23 days ago |
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Newcastle upon Tyne
|
Internet | 23 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Master Debonair (@master_debonair) reported from Boldon Colliery, England@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Josh Banyard (@joshybanyard) reported from Longbenton, EnglandAs lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...
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Tamara Watts (@timtamw88) reported from Blyth, England@bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible
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MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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Peter Foster (@foslar71) reported from Consett, EnglandCan someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.
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Julie Gallagher (@JulieGal1234) reported from Longbenton, England@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.
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lauren moore (@laaurenmoore94) reported from Newcastle upon Tyne, EnglandAnyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
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andy (@andydeltic) reported from Gateshead, England@bt_uk Morning folks, I’ve lost my full fibre connection. I’ve logged it etc via the website. Is there an issue at the exchange or is this scheduled maintenance? Thanks in advance Andy
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Graeme Wilson (@graeme_i_wilson) reported from North Gosforth, England@bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!
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Michael Chaney (@ChaneyMichael) reported from Dunston, England@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Jack Bell (@jackbnufc) reported from Newburn, EnglandBT with the worst broadcast from presenters, commentators and broadcast itself (sound and video) woeful! #BTSport #MCINEW
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Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, EnglandOh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls
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Ceeb 🏴🇺🇦 (@PatternThimble) reported from Cramlington, England@bt_uk No. As I've proved all I needed was a new hub. After being a BT customer for 20+ years. I'm looking forward October when my contract finishes. You have a good day.
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Karen Brown (@kphilchris) reported from Ouston, England@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Joe Simpson (@kennydude) reported from Seaham, England@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Chris Dodds (@PapaDodds) reported from South Shields, England@bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.
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Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England@bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…
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heather potts (@heatherpott) reported from Walker Gate, England@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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The Evolution Of Life (@TEOL85) reported@bt_uk Everyone's new BT fibre phoneline is going out to random less than a minute orange light outages at the moment and the internet going down with it. Here in Feltham mine has oranged lighted random times for 1 week since last Friday and did it into this Friday and on to this Sunday
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Chris Fletcher (@Get_Fletch) reported@bt_uk I'm waiting for a call from the reactivation team. Apparently, they are outbound only when I spoke to your customer service and sales team this morning
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Garv Mittal (@garv25mittal) reported@bt_uk I have called countless times…the issue is the appointment gets rescheduled automatically and there is no intimation. I have waited for 05 hours today just for your agent to say the appointment has been rescheduled to 03 May AM slot. I need this to be escalated immediately
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Lizzie 🏴🇬🇧🌹 (@Dizzylizzie19) reported@AliIndge @bt_uk Hi, I've tried again but was told it could be up to 10 days to fix
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Duncan Anderson 🍃🔋⚡️🤖 (@duncsand) reported@neural_theory @bt_uk No way to cancel on the website and I really had to hunt to find the phone number - they're trying their hardest to make it difficult.
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Mark Haynes (@IQuitMuskspace) reported.@bt_uk @WeAreOpenreach WHAT A SHAMBOLIC BUNCH OF HAPLESS BUFFOONS YOU ARE. ALL I WANT IS RAMS AHEAD OF AN INSTALL AS YOU GOT IT WRONG LAST TIME. THEY HAVE BEEN PROMISED BUT NEVER DELIVERED. YOUR 'GUIDES' LIE TO CUSTOMERS. I HAVE EVIDENCE.
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Bill Scott (@BillSco747) reported@WeAreOpenreach @KeoghsLaw @bt_uk The link does not work. I have sent you a private message! This is truly ridiculous by Openreach who as far as I can gauge are acting in bad faith!
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Brian McBride (@brian_mcbride1) reported@bt_uk @simboman The BT Guides are telling me that this problem, logging into account, is a known issue and @BT_UK are working to resolve it. I note Allison Kirkby is going to retrieve the battered BT brand. Good luck Allison.
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Simon Conway-Smith (@SConwaySmith) reportedIf @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!
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Mark Howell (@MarkTheSnap) reportedSo, this new digital voice from @bt_uk If the internet is down you can't use your landline. Guess what, the internet is down so we don't have a phone. We can't get a mobile signal in our area, that's why we have a landline. This is progress apparently.