BT (British Telecom) Outage Report in Newcastle upon Tyne, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE1, NE98 and NE20.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent BT (British Telecom) outage reports came from the following cities: Cramlington, Newcastle upon Tyne, Gateshead, Boldon Colliery, Blaydon-on-Tyne, Washington, Wallsend, Bedlington and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Cramlington |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.
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Michael Chaney
(@ChaneyMichael) reported
from
Dunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.
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Mark Mowbray
(@MarkMowbrayNE) reported
from
Blyth, England
Not only is the @bt_uk wifi poor on my smart hub 2 but the lack of channels available is terrible. BT need to sort this out and expand the available WiFi channel choice to prevent neighbours clashing
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@btbusinesscare I moved house in December, you failed to move my Internet so spectacularly that mid January I cancelled the non existing internet. I’ve been sent bills in February & March that I’ve had to phone about. Im just trying to warn other people how bad your service is.
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Andy Brown
(@andyb7274) reported
from
Bedlington, England
@MarkMowbrayNE @redvanman12 @bt_uk Its what they're told to do (been there, done it) or were at the time. Probably changed now, but blame process not the poor agent on crap money 🙃
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Andrew Davis
(@andrew14ad) reported
from
Newcastle upon Tyne, England
@msmith850 @btsport Never in doubt they are back
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)
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Angela Wilkinson🍃💚🍃
(@wilko1999) reported
from
Whitburn, England
@bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .
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Kris Kross
(@KRISKROS5) reported
from
Blyth, England
BT commentator- “ you have to get it on target or you will not trouble the keeper or make him make a mistake” fantastic awareness.... #newcry #btsport #NUFC
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niall
(@dellynel) reported
from
Seaton Delaval, England
@bt_uk we just tried to cancel @bt tv and internet today as the prices have been put up only to be told we are tied in until the New Year or it will cost us £600 Yearly fixed term contract can't cancel complete and utter con
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Jase ⚫️⚪️ ♿️
(@jasonhebron) reported
from
Blaydon-on-Tyne, England
@bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…
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David Hall
(@SmarProcurement) reported
from
Whitley Bay, England
For me @btsport have taken the mantle from @talkSPORT for the worst cricket coverage. Matt Smith is a good football presenter but is clearly not a cricket follower and the commentary they are using from Fox is terrible. If @bbctms can send their to team to Australia why not BT?
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Tory 1
(@charming_man_) reported
from
Newcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
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Josh Banyard ⚫⚪⚫⚪
(@joshybanyard) reported
from
Longbenton, England
Anyone got a @btsport LOGIN I can borrow for the #nufc match? 🙏🏼 #shybairnsgetnowt
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January
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Chris Dodds
(@PapaDodds) reported
from
South Shields, England
@bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tam O’Shanter 🏴🇮🇹🇸🇴
(@Tamoshant) reported
@EE I signed up for @btsport pass yesterday. The account is still inaccessible and I’m unable to watch. I’ve also tried to contact you many times but getting nowhere. This is extremely poor service.
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Sandra Hall65
(@sannahall65) reported
@bt_uk I've recently signed up to BT via EE as a new customer should I not receive the £150 Amazon voucher ??,
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DavidH:Medium
(@DavidhMedium) reported
@bt_uk Are there issues with broadband in the Aylesbury area. Had internet until about 11:30am this morning and suddenly it’s gone off and still hasn’t come back online. And yes I’ve turned the box on and off, did the reset and all that
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Tom Shouts
(@TomShouts) reported
@bt_uk Enough of your fake concern on twitter for optics. We were over an hour and half on hold for the majority of time being sent to from one staff to the next. We have informed you within the 30days sp stop over charging for a BB speed service you could deliver in the first place.
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Simon H
(@linealfury) reported
@19KhanIm @MichaelBensonn @btsport It's a crap era outside of the top 3
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Nick Causer
(@nickcauser92) reported
@MichaelBensonn @btsport Fury only said he wants the fight so quickly because he knew Usyk wouldn’t be ready in time. He’ll now claim Usyk is ducking when there was no chance he’d ever fight then. Fury is conning fans and it’s nothing new. Anyone that believes him is an idiot.
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sixfive
(@CRB704) reported
@CurtP_ @MichaelBensonn @btsport Biggest fallacy in boxing is that these guys have any control over who/when they fight. The television network they fight on The belt if they have one Their promoter Fighters are employees of all three but most fans don’t understand this.
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Simon Salvin
(@simplepc) reported
@SamsungUK Thanks for getting back to me, this morning I’ve taken a further 2 steps backwards which confirms to me the @bt_uk Pro TV Box is to blame for all the issues experienced. I’ll get BT to look at their hardware.
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Tom Shouts
(@TomShouts) reported
@bt_uk If this is not rectified in the next billing period we will be cancelling the direct debit and going elsewhere. Your customer service is appalling, so the fake Twitter concern is a facade. Stop misselling highspeed BB packages you cant deliver.
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Granny's got her name in a Michael Rosen book!!!
(@beaconbabe) reported
Internet and phoneline down again. 2nd time since Wednesday! (only a few hours respite b4 it went again) @bt_uk this is REALLY STRESSFUL our disabled daughter doesn't understand why she can't video her friends again @OpenreachHelp why AGAIN?