BT (British Telecom) Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Sunderland come from postal codes SR4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 29: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Durham, Newcastle upon Tyne, Seaham, Gateshead and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
||
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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lauren moore
(@laaurenmoore94) reported
from
Newcastle upon Tyne, England
Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
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John McLackland
(@RiskManager01) reported
from
Walker Gate, England
@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Harry Barham
(@HarrymBarham) reported
from
Newcastle upon Tyne, England
Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
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andy
(@andydeltic) reported
from
Gateshead, England
@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
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Dave Miller #ButcherXiJinping #BBCFakeNews
(@Sandancer60) reported
from
South Shields, England
@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
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MrsP
(@MrsP1001) reported
from
Sunderland Bridge, England
@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT
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MrsP
(@MrsP1001) reported
from
South Hetton, England
@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
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Darryl Arnett
(@d4rryl23) reported
from
Chester-le-Street, England
@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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sMm
(@swiftmee_) reported
@GregoryTKint @kirsty_2k5 @bt_uk this is stupid tbh. for months I have been registering my interest but no code even though have been a broadband customer since I can remember. and now I know they are separate accounts LOL
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Susan Clapham
(@ClaphamSue) reported
@diddy_DMG @bt_uk Exactly!! Shocking service 😡
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Foxy Horror Gaming 🦊
(@foxyhorrorgames) reported
I have @bt_uk coming tomorrow to set up my upgraded internet and just got a text from @RoyalMail saying my parcel has to be rerouted, it was meant to be here on Saturday, then today, so wtf am I meant to do?
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Zoe
(@ijustneedaname) reported
What on earth is going on with @bt_uk a wifi hub is broken and cannot get it delivered by Royal Mail - as a residential customer apparently BT will not do anything else.
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Gwen
(@edwardsgwen) reported
@bt_uk Yet another engineer coming out this week..... and I expect nothing to change. The fix is replacing the copper cable in the road, and they know it. Instead another engineer is being sent out to get us to reboot our modems. Beyond annoyed. Such a complete and utter waste of time.
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Dave Dangler 🤐
(@deedangler) reported
@bt_uk have the worst wifi I’ve ever used …**** never works and they expect you to pay a bill!
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Debbie Bennett
(@DebbieBennettPR) reported
@btbusinesscare No point BT has advised nothing can be done as external wiring aluminium and old and not prepared to fix or reduce cost
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kirsty floy
(@kirsty_2k5) reported
@bt_uk @GregoryTKint I also am a customer, and did register and have tried to register again and got nothing! Been with you over a year
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Amy Holliman
(@mimih1995) reported
@bt_uk it hasnt came off, so my bill has bounced AGAIN due to random charges being just put on, £28.99 bill and it’s coming out as £41, unacceptable and sick to death of having to ring customer services on my days of work constantly, can someone sort this out for me? 2/2
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J
(@J92619523) reported
@bt_uk hello we have a major outage with a week resolution eta. Is there a way to divert or put answer message.