BT (British Telecom) Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1 and SR4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (9%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Chester-le-Street, Washington, Sunderland, Hebburn, Seaham, Peterlee, Durham, South Shields and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Chester-le-Street |
Internet | |
| Washington |
TV | |
| Sunderland |
Total Blackout | |
| Washington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
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Dave Miller #ButcherXiJinping #BBCFakeNews
(@Sandancer60) reported
from
South Shields, England
@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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Julie Gallagher
(@JulieGal1234) reported
from
Longbenton, England
@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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gary littlemore
(@glne12) reported
from
Longbenton, England
Terrible @btsport sort it out
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Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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andy
(@andydeltic) reported
from
Gateshead, England
@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
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lauren moore
(@laaurenmoore94) reported
from
Newcastle upon Tyne, England
Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
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Andy burness
(@Andyburness2) reported
from
Longbenton, England
@btsport Turn ur phone on silent u stupid old prick
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mr_CPettit
(@Mr_CPettit) reported
@bt_uk wifi has been down in my neighbourhood since Friday (only openreach can fix), but nothing from them). Ongoing problem will now significantly disrupt work and personal life as the week starts. How are you going to fix this quicker? Compensation with no fix doesn’t help.
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cristiano
(@cfpo999) reported
@bt_uk I'm with problems with my broadband and your technical support closes at 8pm. What's your suggestion as I need my broadband tomorrow? I work from home and I got no Internet.
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Karl Drinkwater 🥤
(@karldrinkwater) reported
@bt_uk Hi, when I ring 0800 218 2182 (the number was given yesterday) and press 2 for support, it hangs up every time.
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jimmy
(@i8wigan) reported
@bt_uk To be honest our contract is up at the end of next month so we will be switching the service is shocking. I won't be sorry to leave if I'm totally honest with you.
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claire
(@ClaireMcC1985) reported
@bt_uk hi I have been trying to add my bt account onto my bt. It keeps saying it will take 5 Minutes to update but when I go back then it keeps trying to make me add it again, can you help? Thanks
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Get Kroenke out
(@NikiFisherTPiB) reported
@bt_uk How do I speak to someone at your company without using the phone please? I have hearing trouble and the background noise on your calls is horrendous? I can't even hear clearly with hearing aids!
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Karl Drinkwater 🥤
(@karldrinkwater) reported
@bt_uk I tried it from my landline, to see if it was different. Instead of hanging up when I press 2, it just beeps continuously. Either way, it doesn't work for me.
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Karl Drinkwater 🥤
(@karldrinkwater) reported
@bt_uk Because I went to your help and used the chat option and they told me to ring that number for help. The point is, when you ring that number and press 2, does it hang up on you as well?
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Karl Drinkwater 🥤
(@karldrinkwater) reported
@bt_uk Tech support. I was told: "They can be reached at: 0800 218 2182 Or 0808 100 6116 Or 0800 145 6789 Timings : 9am to 5:30pm on Mon-Fri and 9am to 2pm on Sat" Try 0800 218 2182 and press 2, see if it hangs up on you as well.
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Oliver Smith
(@OliverJSmith) reported
.@bt_uk are you aware of problems with BT community forum password reset and/or new registration verification. Have tried both options, but no e-mails have been received (have checked spam).