BT (British Telecom) Outage in Sunderland, England

@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

@bt_uk The automated 'check my line' service isn't finding the fault.

@bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

@bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!

@Gaz_House @btsport Or you could go down the night before. 😉

Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

@bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

I predict spurs to lose 5 -0 they are awful. @btsport

@btsport Steve McManaman has to be the worst co-commentator in the history of co-commentators #LIVBAR #ChampionsLeague

@themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

@SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

@mrjakehumphrey @themichaelowen @Robbie9Fowler @LFC @LivEchoLFC @TheRedmenTV @TheAnfieldWrap @AnfieldHQ @btsport @ChampionsLeague Not bad when McManaman amassed about 11 of them

@mickskehan @Julieat30 Our coverage in the UK went off air with 1 minute of injury time to go ... No apologies at all **** you @btsport @btsportfootball

@rioferdy5 is a patronising prick “have to have played the game” it’s only bellends who’s argument has been lost who state shit like that, absolute ******* of a man #btsport #THFCVCITY

@BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc

Still paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom

@BTCare ah we are back to lousy phone line and intermittent access to internet again. Still at least BT closed my complaint. Not happy.

@BaseballBrit @btsport @MLB @Twitter To be fair @btsport are better than most other channels - usually two games a night on their ESPN channel. Too many Yankees and Red Sox games though and not enough @Rockies! @MLBTV just as bad - not equal coverage of all teams....🤔

I didn't know @rioferdy5 was up Mike Ashleys arse. Just seen him talking utter shit on @btsport . The money we spent in championship was offset by by sales when we went down do the maths ffs before you come out with utter crap

With the poor weather forecast for tomorrow why not stay warm in the house and watch the mighty @EnglandHockey take on Belgium in the #HWC2018 semi final. Live on @btsport at 10.30am. #ThePride 🦁 #Supporttheboys #DannyKerryisourhero #middletonforSPOTY #Givehimastatue

@BTCare hi, re order reference VOL013-348911142055 I was promised a callback on Tuesday and nothing as happened. If you read the notes you’ll see it relates to the safety of my elderly mother. Unacceptable. Please arrange someone to call me with a SOLUTION. This is URGENT.

@StevenMcManaman I’ve never heard a commentator talk so much rubbish, “arsenal aren’t consistent enough”.... they are 20 games unbeaten, terrible commentary, bad bloke @btsport

@BTCare I’ve viewed bill online. And for some reason unbeknown to me the bill has increased by £21 a month. The online team were very unhelpful and just ended online chat without me being able to respond or ask questions. They were taking 10 minutes at a time to reply. Terrible CS

@OscarJCMedia @bt_uk @BTCare @SkyUK internet but they use the @bt_uk lines, probably explains it... Constantly have to go onto 4G cause broadband is that bad!

The women conducting the post match interviews on @btsport is a clear case of tokenism. Clueless and amateurish. Puts the case for women in football back 10 years. Awful

@BTCare Internet is down in Durham. BT homepage showing no fault on line but connection has been intermittent for the last 24 hours 😞 Restarting hub does not work.

@BTCare Just the box, I stream HD tv off another device no problem.

@BTCare Fix a fault. They have only just come to BT and the engineer that installed in the beginning left things in a way he shouldn’t

@BTCare Can someone please confirm that an engineer is booked for my parents today please? Been promised it has been booked twice now and no one showed up. Feel that today is going to be the same story. Not happy about this level of service

@btsport your punditry is ******* terrible, biased and one sided. You ******* bunch of nonces

@btsport @BBCSport @NUFC @BBCMOTD this is the most horrid and horrid time to be toon fan. Ashley has GOT TO GO. He’s draining every breath out of this club. He’s a parasite. An evil parasite. #Ashleyout #ifrafagoeswego #nufc

@BTCare is there an issue with BT mobile in Newcastle area.. Lost all signal few hours bk and never had it since??

Urgh! Internet cut out an hour ago! the biggest issue is my smart bulbs won’t go off. #alexa not working either! @BTCare

@BTCare I’ve agreed to pay £200 on 21/9 debt will be coming down. What’s irresponsible is a member of your staff telling lies.

@BTCare That’s not the case. First of all paul hasn’t been working with me since 2017? He also has failed to call me to get payments as agreed (I have memory loss he agreed to call me) I’ve rang him several times never returns call. He is telling lies. Check and you’ll see

@BTCare I hope so but not confident as I have been lied to twice already No idea when I will get an update Call centre said 2 more days at least but not optimistic. Terrible service

@BTCare I hope it has but been lied to twice already. No idea when I will get an update. No confidence you know what you are doing. VOL013-327165938565, VOL055599857292 , VOL0555998572922705. Please escalate for swift fix.

I’ve never seen this #PLtonight before until tonight on BTsport, Richard Dunne critiquing Rafa Benitez on attractive football. Hahaha the ******* Wally scored about 80 own goals and did jack shit with his career didn’t he? #NUFC

@mrjakehumphrey @btsport The worst thing is Ashley has dragged the passion out of the fans. Fans now turn up out of obligation rather than any excitement of going to the match. The neglect of the facilities is shameful, spurs spent £250m in 10 years on theirs, Newcastle spent £10m in same time.

@BTCare I have never had a video buffer since I took infinity 2 unlimited. BUT WAIT... I now get video buffering since I signed up for broadband plus or whatever it’s called. I get knocked out of YouTube after 2 clips. Not happy. Sometimes my speed plummets also. What’s going on?

@btsport @EE Any idea when you will have your casting problem sorted out for ‘BT Sport on EE’ customers?

@BTCare I have major speed issues with my broadband since upgrading to super-dooper + It used to be superb and now it’s poor at best. I would call you but I don’t think I have enough time left in my life to hang on the phone.

@mod234 @BTCare Wouldn't be too bad if BY used Twitter to update customers when there is a problem

@scotbaston @Mrs_Bob_Here @bt_uk All fixed line broadband services run off the same Openreach network unless you are a Virgin customer. The only difference is the price and the customer service you receive.

@skybluesam @btsportufc @btsport I never paid...be careful who u call a fool until u know the facts 👍🏻

Still wondering @BTCare @bt_uk I have been a customer of yours for almost 6 years now. And I have always complained about my internet connection just recently it has dropped so much that we can't even use Netflix... been told an engineer is going to fix the issue by friday

@RiemaBelam @bt_uk Don't trust them they told me that I'm on day 6 with no internet or phone service. #nothappy

@bt_uk so 1 week after I was supposed to have bt broadband connected I'm now told it will be wednesday. Not impressed as a new customer. Looking at some tweets on here maybe should have stayed with sky. #badcustomerservice

@energywnl @bt_uk Internet just cut out I. My area thank god it’s back up so I don’t miss tourney lmfao

@bt_uk utter crap, don’t do it

@kitcudi1 @bt_uk ikik i get 20 ping min but it spikes so often id rather have 50 consistent than randomly spike from 20 to 150 like wtf

@bt_uk have cancelled the direct debit, let me know when you can provide the service you promised and I will reinstate it minus the disrupted days #crapservice @BBCWatchdog @WhichTraders

Also blamed @WeAreOpenreach for an upgrade that’s “obviously” gone south and as such is not a @bt_uk problem. It’s an @OpenreachHelp and the clients problem. On a bank holiday weekend.