BT (British Telecom) Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1, SR4 and DH2.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (62%)
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Wi-fi (15%)
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Phone (9%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Boldon Colliery, Gateshead, Sunderland, Hebburn, Durham, Peterlee, Seaham, Jarrow, Washington and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Chester-le-Street |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Boldon Colliery |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
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gary littlemore
(@glne12) reported
from
Longbenton, England
Terrible @btsport sort it out
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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andy
(@andydeltic) reported
from
Gateshead, England
@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks
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Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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lauren moore
(@laaurenmoore94) reported
from
Newcastle upon Tyne, England
Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
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heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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Andy burness
(@Andyburness2) reported
from
Longbenton, England
@btsport Turn ur phone on silent u stupid old prick
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Julie Gallagher
(@JulieGal1234) reported
from
Longbenton, England
@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Martin
(@WASNAPPER) reported
from
Whitley Bay, England
2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mike ☭
(@run_mike_run) reported
@ThisIsKateL @bt_uk Same problem on @EE fibre, also SE13
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James Hyman Gallery
(@jhymangallery) reported
@bt_uk your service and customer care is the worst I have experienced by an company in years. Totally unprofessional. Is there anyone in authority or is it just all call centres and scripted replies?
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Graham Smith
(@CHARLIEKAYCOLE) reported
@bt_uk It’s due to a delay in my house move and I forgot to cancel the service stop but wasn’t given any reminders
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Mee-crow-wa-vey
(@Xordias) reported
@GaryKirby28 @bt_uk Glad to now I wasn't the only one facing this problem
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Kate
(@ThisIsKateL) reported
@run_mike_run @bt_uk @EE Oh... that's not likely to be a quick fix then is it. Thanks
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DesoraJr
(@DesoraJr) reported
@bt_uk Hi. I just lost my internet connection and I got disconnected from a meeting. The router has an orange circle. How can we fix this and prevent it from happening again? Thanks.
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NiaOrea.eth
(@niaorea) reported
@bt_uk unfortunately the internet is down. Hub has a solid orange light. In need of assistance, Thanks 😔
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amd_1724
(@gamesbond17241) reported
@Xordias @GaryKirby28 @bt_uk Are you currently facing problems where you hub ain’t connecting to the internet?
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Jess Pearce
(@Jpearce7) reported
@bt_uk Sorry I've done this before and ordered through my account. And BT said when i cancelled the service it'll be out in a week. That was 6 weeks ago now. Yet BT will want to block services. Can easily find the details using my name Jessica Pearce.
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James Myers
(@jamesymyers) reported
Hi @bt_uk. When calling you I could do with either, a) Not being cut off before someone answers. c) Not being cut off whilst talking to one of your advisors. Each of these wasted >10 mins of my life. My situation is unresolved. Can I bill you for this time I'll never get back?