BT (British Telecom) Outage in Sunderland, England

@btsport Turn ur phone on silent u stupid old prick

@Cazza7 @btsport That’s crap. 🤬

@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.

@bt_uk As ive said i will never have anything to do with bt again

@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport

@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

@bt_uk does BT think it is correct behaviour to close a complaint without reference to the person who raised the complaint ?

@bt_uk why on earth did your engineer install it there?! It’s been the same all afternoon. It has been okay for nearly 18months and now it is horrific when I need it the most (working from home) if the window issue is true then surely the BT engineer should of installed it in the hall

@bt_uk Hi Neil. Connection has resumed as of 11PM that day of messaging. After a conversation with a local Openreach Engineer was told there was a major line fault that occurred. If I get any more issues I won't hesitate to message. Cheers.

@bt_uk hello, I've tried to cancel BTSport since lockdown began, originally you gave me a few months for free but now I'm being charged and can't cancel. Help please?

@Moqiwtf @bt_uk Check if your filter is plugged directly to the master switch. Had the same problem 👍

@bt_uk with 57 minutes left. Why do I feel like I’m going to be let down again and not receive the phone call that was promised today by a manager. Some customer service you have for your customers.

@bt_uk Just gone back to being a BT customer. Already huge regrets. And what was their response? 28th July!!

@btsport #Boxing That BT boxing fight, no fans weirdest thing ever and the quality of the fighters are soooo poor.

On 8/6 I called @bt_uk to give notice to cancel my phone/broadband. Today I recieved a bill! When I call, I'm told my account is still live at a house I no longer live in & its my job to call again & ask for extra costs to be waivered when I get the next bill! Poor BT, very poor!

@bt_uk Automatic update on the complaint part: "We're sorry we haven't called you yet. We'll contact you on as soon as possible ."