Is BT (British Telecom) having an outage in Peterlee, County Durham, England?

@BTCare I’ve viewed bill online. And for some reason unbeknown to me the bill has increased by £21 a month. The online team were very unhelpful and just ended online chat without me being able to respond or ask questions. They were taking 10 minutes at a time to reply. Terrible CS

@OscarJCMedia @bt_uk @BTCare @SkyUK internet but they use the @bt_uk lines, probably explains it... Constantly have to go onto 4G cause broadband is that bad!

@BTCare Internet is down in Durham. BT homepage showing no fault on line but connection has been intermittent for the last 24 hours 😞 Restarting hub does not work.

@BTCare Just the box, I stream HD tv off another device no problem.

@btsport your punditry is ******* terrible, biased and one sided. You ******* bunch of nonces

@BTCare I have never had a video buffer since I took infinity 2 unlimited. BUT WAIT... I now get video buffering since I signed up for broadband plus or whatever it’s called. I get knocked out of YouTube after 2 clips. Not happy. Sometimes my speed plummets also. What’s going on?

@BTCare I have major speed issues with my broadband since upgrading to super-dooper + It used to be superb and now it’s poor at best. I would call you but I don’t think I have enough time left in my life to hang on the phone.

@mod234 @BTCare Wouldn't be too bad if BY used Twitter to update customers when there is a problem

@BTCare Wireless issues as in router being faulty?

@BTCare Not sure but it’s gradually got worse over time in fact since a sub box has been installed, Sky Q drops out every so often it’s slow and the range isn’t great either.

@6diddy6 @BBCMOTD @btsport @NUFC @NUFC_1980_1994 @chriswaddle93 Aye 3-0 down now. Good save by Kevin Carr who became a copper and give me and me mate a bollocking for making a racket playing SPOT against an old folks home.

@jamieson_alan @SkySports @btsport Never seen any that kind of chat

@BTCare 001125878520. Impersonating BT with a so called Problem on my line. Just hung up after questioning them

@CaroleInnes0 @stephencraigan @ScotlandSky @btsport Actually quite a stupid comment that

@BTCare I will take that chance. Your service has been shambolic and I don’t have the time to sort out your mess

@BTCare They’ve confirmed receipt of it so that’s down to them. There’s not really much point asking have they/have I. The request had been made and BT have not adhered to the timeframes set by the ICO.

@BTCare Sure someone will cancel it when I don’t pay bill

@Stefan34558766 @bt_uk To be fair, @SkyUK have good customer service. And are MUCH cheaper than @BTCare @bt_uk

@BTCare I cant so you better cancel the appointment and Broadband order. I had day off yesterday and can’t do another one because you decide to cancel appointment on a whim

@BTCare I renewed my broadband contract on 02.11 & was told smart hub was on its way. Called again on 12.11 to be told it hasn’t been sent & they would send that day...it still hasn’t arrived. Can you help! Disappointed that I am having to chase this up again! 😒

@BTCare @bt_uk Considering I've tweeted you twice in the last few months with the same issue and had no response I would suggest that you're not happy to help and you actually don't give a shit