BT (British Telecom) Outage Report in Peterlee, County Durham, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Peterlee, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Durham, Seaham, Hartlepool and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
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| Durham |
Internet | |
| Seaham |
Phone | |
| Durham |
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| Seaham |
Phone | |
| Hartlepool |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future
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David Mohan
(@weameo) reported
from
Redcar, England
@OpenreachHelp @bt_uk but they keep contacting you and are told 'it will be tomorrow', tomorrow never comes. Someone needs to inform me as the customer what is happening and when it will be provisioned. I am a brand new customer who is still not connected.
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Darryl Arnett
(@d4rryl23) reported
from
Chester-le-Street, England
@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
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Mike Eccles
(@oldgreyheron) reported
from
Redcar, England
@bt_uk Download back to ca 50Mbps this morning, upload still terrible at ca 3.5Mbps. The latter problematic for me because of photo sharing from my desktop not using WiFi.
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Cat
(@cathelizabeth) reported
@bt_uk I’m having some issues Inputting my adrenaline in a new broadband order. The postcode shows the address but then on the checkout page it shows a diff address with my postcode !! Can someone help please !!
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4damchristopher
(@4damchristopher) reported
@bt_uk thanks for not turning up between 9 and 11am today. So pleased I was told to be at home. Oh, an added bonus was being hung up on twice on call to support after a combined 90 minutes on the phone.
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Michael Burch
(@iammichaelburch) reported
@bt_uk Hi Jordan, only seeing this now. No I haven't. Just wanted to see if the online chat help was still available?
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Lee 'wear a damn mask' Carus 💙
(@LeeCarus) reported
@bt_uk Hi there - now that I've got all the kids at home we've got a huge black spot in the house for wifi. Having 2 of the kids in the same room working is not working. Can we get another disc as part of your connection commitment?
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Tyburn's Tallest
(@BarrettTweets) reported
@bt_uk Your engineers turned up, lied about a repair, which according to your operator is a common occurrence, so now have another fault in the system, delaying it at least another week. The usual pathetic rural service that we get every year, down to lack of viable competition.
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Pauline Lomax
(@RedhillsAnnie) reported
@bt_uk sounds like you really don’t want to help customers! @Italp1 has been trying to sort a problem for months. I wouldn’t be that patient and would be looking elsewhere. Probably look at @italktelecom ?
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Tyburn's Tallest
(@BarrettTweets) reported
@bt_uk We have since been told the fault is outside of the property so I wont hold my breath for normal service to be resumed.
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jonathan rule #FBPE
(@beanrulechester) reported
@anabelish @bt_uk The worst company I have ever done business with. Never again.
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Michael Pepper
(@Michael88980121) reported
@bt_uk I applied for a BT landline 1st September. I'm still waiting despite countless hours ringing 08007831401. You say you'll call me but you never have. VOL013534691561617
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Russ Haworth - Family Business Adviser
(@RussHaworth) reported
@bt_uk There is a fault, looking at an 8pm resolution according to the app? Not helpful for my call at 4pm!