BT (British Telecom) Outage Report in Peterlee, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Peterlee, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Washington, Peterlee and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Internet | |
| Peterlee |
Total Blackout | |
| Washington |
Internet | |
| Washington |
Phone | |
| Sunderland |
Internet | |
| Washington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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MrsP
(@MrsP1001) reported
from
South Hetton, England
@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me
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David Mohan
(@weameo) reported
from
Redcar, England
@OpenreachHelp @bt_uk but they keep contacting you and are told 'it will be tomorrow', tomorrow never comes. Someone needs to inform me as the customer what is happening and when it will be provisioned. I am a brand new customer who is still not connected.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.
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Mike Eccles
(@oldgreyheron) reported
from
Redcar, England
@bt_uk Download back to ca 50Mbps this morning, upload still terrible at ca 3.5Mbps. The latter problematic for me because of photo sharing from my desktop not using WiFi.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
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Darryl Arnett
(@d4rryl23) reported
from
Chester-le-Street, England
@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
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MrsP
(@MrsP1001) reported
from
Sunderland Bridge, England
@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Jo Smith
(@jo_earley24) reported
from
Redcar, England
@btbusinesscare The Company I work for have had an ongoing issue with yourselves for over a month now. I was called last Friday & PROMISED that the missing SIM card would be delivered to us yesterday! It has not been. I can’t explain how frustrated we are with BT!
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk ...... Your wifi is shit
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Reid
(@ReidWeb) reported
The fact I currently don't have a wired internet connection, when I have existing wiring for FTTC in my house is farcical, why not let me use it while the FTTP install is worked through. @OpenreachHelp @BTCare seriously it's a joke - surely we can get a solution here! (8/8)
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Anne Renshaw
(@Annelovestoswim) reported
@bt_uk can someone please help? My mum has had no landline for a week and relies on it for her home panic alarm system. It was supposed to be fixed by last night and we’ve had no updates and she can’t get through to the helpline.
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Herbert Swanson
(@KumarAkhil1) reported
@LaurensJulien @btsportfootball @btsport You are such an idiot Juls
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Fr. James Mather
(@tigerrector) reported
@BT_UK 'upgraded' us to #digitalvoice 29.09.2021. Consequently #DownhamMarket Rectory now has no telephone service until further notice. An engineer is coming (??) on 04.10.2021. This is far from my first problem! BT is an expensive provider, giving a 👎 service. Go elsewhere.
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Lizzy E🌏🇬🇧🏴🇮🇪🇮🇳🇫🇷🇧🇻🦕
(@scattysmum) reported
@bt_uk Mainly when trying to block numbers (it doesn't respond to "more") , but also network speed checker rarely works.. end up using Vodafone one... seems all you want to do is send me upgrade ads, but not get even the basics right. Have managed to do it now on desktop
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Gnosidious
(@gnosidious) reported
@bt_uk One of your Executive Customer Resolutions team performed a hard credit search on me without consent. In fact, he explicitly promised me he would not carry out one. You may have just caused my mortgage to fall through. I have DM'd you I need to be contacted asap.
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K
(@wackojacko2506) reported
@btsportfootball The ucl highlights show is terrible. No reference to who is playing (unless you have mastermind knowledge of club badges) and no information as to who scored and when! Give it back to sky or itv. #btsport #UCLTONIGHT
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J o n a h 🌍
(@JonahMassey5) reported
@bt_uk my contract has ended and we’ve moved out of the house but I’ve been paying the inflated monthly rate for the past 3 months, can I cancel please?
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Sol
(@Moirai2020) reported
@bt_uk @techradar Complaint VOL013-612582541921: 2 mths since I ordered broadband & you still can’t confirm when it will be fitted, despite needing it for work.String of delayed engineer visits,escalated to exec complaints & now Gemma Nicholls isn’t even responding. Is anyone there competent?
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Tim Royds
(@timroyds) reported
@bt_uk I thought the last few days of 6.something download speeds were bad. The @bt_uk 'superfast' #broadband is 0.4 today!!!!!!!!