BT (British Telecom) Outage Report in Sunderland Bridge, County Durham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Durham, Stanley, Crook, Seaham, Shildon, Stockton-on-Tees and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
||
| Stanley |
Internet | |
| Crook |
Wi-fi | |
| Durham |
Internet | |
| Seaham |
Phone | |
| Durham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk As ive said i will never have anything to do with bt again
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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Darryl Arnett
(@d4rryl23) reported
from
Chester-le-Street, England
@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Liz
(@BettybobRogers) reported
from
Stockton-on-Tees, England
@bt_uk can you help? My dad it seems has not had a bill sent to him for many years, yet is paying by direct debit monthly for services - we don’t know what.
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.
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Dr Chris Jelley
(@chris_jelley) reported
from
Durham, England
A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Edwards
(@MartinEdw94) reported
Now I remember why I don’t bother with @btsport … charged me 5 times this month! Unfortunately this isn’t the first time either. How stupid of me to sign up to it again and same thing happens! #bt #btsport
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John Jess
(@_John_Jess_) reported
@btsport Another £25 just taken out my account, that's 5 payments taken and long after you knew there was an issue and have failed to stop it! Thiefs!
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Dr Jas Singh FRAS
(@DrjasUppal) reported
@btbusinesscare I have already logged a fault. I tried to track its status over the weekend by logging into our BT account but the tracking module was not working on both days. We have already suffered a few weeks of slow broadband.
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luke
(@lukescreenwritr) reported
@bt_uk Hi Paddy. The channel's working fine but the Channel 4/E4/Film 4 etc schedule says 'no information available' from 7am Saturday to Monday. Perhaps it's a @Channel4 scheduling issue?
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Benn
(@Benn_horror) reported
@bt_uk any explanation why my payments been taken 5 times so far, yes 5 times!! Loads having the same issues, and phoning/online chat got me nowhere. Bit of a shambles
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Chris Mason
(@chrismason13) reported
@bt_uk can you please assist I have been charged 5 times today for a single monthly BT sport pass and I have not been able to get through on your phone line or messaging service to try and resolve this
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Richard Fleeshman
(@RFleeshman) reported
@btsport hi, you’ve charged me 5 times this morning? I’ve tried calling for an hour and still on hold. Could someone help please
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AFCWhoToBe
(@AFCWhoToBe) reported
@MassimoJack @bt_uk Spoke to them on live chat. They are aware of the issue. Trying to get it resolved.
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Carl Wrigley
(@CWriggers) reported
@bt_uk But I've been through my account with your customer "care" team, who were appalling. You just need to get the message out to your staff and via social about the unbelievable mess your company has made, when money is tight for so many at the moment too
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James the OT
(@OT_James88) reported
@mehranpersia @btsport I feel your pain, I'm in the same position, what a terrible company, literally left with nothing in my account!