BT (British Telecom)

BT (British Telecom) Outage Report in Sunderland Bridge, County Durham, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sunderland Bridge, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sunderland Bridge, County Durham, England 12/23/2024 21:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (9%)

    Phone (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Sunderland Bridge, County Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Stockton-on-Tees, Chester-le-Street, Washington, Sunderland, Seaham, Peterlee, Spennymoor, Durham, Newton Aycliffe, Consett, Bishop Auckland and Stanley.

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City Problem Type Report Time
United KingdomStockton-on-Tees Phone
United KingdomChester-le-Street Internet
United KingdomWashington TV
United KingdomSunderland Total Blackout
United KingdomWashington Phone
United KingdomStockton-on-Tees Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Sunderland Bridge, England

Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

  • MrsP1001 MrsP (@MrsP1001) reported from Crook, England

    @bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

  • d4rryl23 Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

  • JillButt Jill Butterwick (@JillButt) reported from Stockton-on-Tees, England

    @bt_uk internet access down. Went to parents house in same street and theirs is down too

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk As ive said i will never have anything to do with bt again

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

  • MrsP1001 MrsP (@MrsP1001) reported from Sunderland Bridge, England

    @bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

  • MrsP1001 MrsP (@MrsP1001) reported from South Hetton, England

    @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk ...... Your wifi is shit

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • lesleypart Lesley Partington (@lesleypart) reported

    Absolutely unbelievable that we have been having fault after fault with @BT(@bt_uk) and they can’t send an engineer as they haven’t got the communications to contact them! They can’t say when they will be able to contact anyone either. Priceless. Atrocious service on every level.

  • lesleypart Lesley Partington (@lesleypart) reported

    @bt_uk Why can’t @bt-uk communicate with their engineers or line managers? What chance has the customer got of receiving adequate communications from you?

  • ElliottCJC_ |Elliott| (@ElliottCJC_) reported

    @England @bt_uk @Kalvinphillips Not bad for an AvErAgE player!

  • duckworth_6 James “ducky” Duckworth (@duckworth_6) reported

    @bt_uk absolute disgraceful service from you guys! Supposed to have broadband and TV set up on 4/5/21! Open reach work was not done properly to connect property as the engineer could not install this morning! My partner is keyworker nurse who works from home, unacceptable!

  • peterarcheruk Peter “Skippy Lewis” Archer 🏴󠁧󠁢󠁷󠁬󠁳󠁿🎸 (@peterarcheruk) reported

    @bt_uk Hello! Yeah, tried that and got a “No channel” message. I’ve reset the box by holding the button down until it reset, but it’s made no difference 🙁

  • jonathantullett Jonathan K. Tullett (@jonathantullett) reported

    @btbusinesscare No help needed. I just think we should be encouraging the use of apps other than @WhatsApp.

  • purementalman bryan thomson (@purementalman) reported

    @bt_uk am not happy because i pay £40 a month for internet to get a max of 32mb, yet someone 2 miles down the road with fibre gets 140mbs for cheaper, because i stay in a sma village were low down on the priorty for fibre, complete scam if you ask me

  • lesleypart Lesley Partington (@lesleypart) reported

    @bt_uk Atrocious service as these appointments are not fulfilled due to getting ‘lost’ in the system. Clearly customer service is not important at all to bt.

  • Kev_Fahey KevFahey (@Kev_Fahey) reported

    IT'S MONDAAAAAAAAAAAAAAY!!! Which means, hopefully my new @bt_uk smart hub arrives and @WeAreOpenreach engineers fix my line! Postman has been and no hub yet... Pray for me plz🙏🏻

  • MoNurk91 Mo (@MoNurk91) reported

    @bt_uk I’ve had a Full Fibre outage since the morning. Spoke to someone on the phone who advised it’s an area outage and that I’d be able to track the fault online but when I log into my BT account it doesn’t show any faults??? Also service status claims there no faults… strange