BT (British Telecom) Outage Report in Sunderland Bridge, County Durham, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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Wi-fi (13%)
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E-mail (12%)
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Phone (10%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Chester-le-Street, Peterlee, Seaham, Bishop Auckland, Sunderland, Stockton-on-Tees, Durham, Newton Aycliffe and Crook.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Wi-fi | |
| Chester-le-Street |
Internet | |
| Peterlee |
Internet | |
| Seaham |
Wi-fi | |
| Bishop Auckland |
Total Blackout | |
| Sunderland |
Phone |
Community Discussion
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BT (British Telecom) Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Steve Wallwork
(@stevewallwork) reported
from
Annfield Plain, England
@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Paul Haggie
(@ha66ie) reported
from
Stockton-on-Tees, England
@bt_uk hi team. My partner has a work mobile connected to BT. However the mobile phone signal is very poor indoors for call quality. I've searched online and found people who have a signal assist box. Is this available? We are broadband customers. Thank you.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Mike Charlston
(@mikecharlston) reported
from
Witton-le-Wear, England
@bt_uk We currently have @skytv but after a week of little to no signal, the sky engineers have confirmed it’s an issue with trees out issue of our garden so sky looks like a no go! We currently have sky q in three rooms, do bt allows three boxes in the same house??
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Liz
(@BettybobRogers) reported
from
Stockton-on-Tees, England
@bt_uk can you help? My dad it seems has not had a bill sent to him for many years, yet is paying by direct debit monthly for services - we don’t know what.
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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braxle
(@BraxleFn) reported
22 mins for 3 points @BT_UK please fix your shiteness
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Philippa
(@pmcarmstrong) reported
@BTGroup @BTCare unbelievable incompetence and frankly fraudulent behaviour by BT in their roll out of digital voice. The vulnerable are being forced into the switch and left without emergency lines for weeks. On the back of more than a year of social isolation. Shame on you BT!
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Jeannie pie
(@jeannie_pie) reported
@bt_uk Done that. After trying various things for over 5 hours, Got to the bottom of the problem with setting recordings on ITV & BBC series duplicating itself on eg channel 103 & 803. Obviously the change was not tested for areas that can get London & another region aerial. Cont.1
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Jeannie pie
(@jeannie_pie) reported
@bt_uk Continued. I have now selected London region, but although the serial recording issue sorted, the channel reception from London is bad - hence why I used to use SE(kent) region. I'm NOT happy with this change or the response from BT or Youview @FreeviewTV @FreeviewAdvice
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Gary Wilson
(@GAWE14) reported
@bt_uk am a BT broadband/Halo customer- do you do a Payg mini hub data sim?
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Mr𝐉Ducky Esq. III™👻🎃🦇🏳️🌈
(@MrJDucky) reported
@bt_uk Hey BT buddies 👋 We've been having some issues with the broadband in our flat recently since the last engineer was out to relay the cable. We have two pc's in the flat and whenever one of us starts a download on @Steam the whole network goes from 51 download to 1 download.
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SimonTHFC
(@SMTHFC1) reported
Congratulations to @btsport & @BT in response to my complaint. They chased me three times to check whether I was happy with the way they resolved the issue. Unfortunately, they didn't actually contact me once to, you know, resolve the issue. Customer service of the highest order.
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Mark Thomas
(@drmarkrthomas) reported
@bt_uk really disappointed to have been blocked from leaving BT broadband well outside my contract expiry. To make it worse, I've now been charged for 5 months service I've not used. BT were very unhelpful when I tried to sort this out as a busy doctor working in the pandemic
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Ryan Harman
(@ryanh537) reported
@bt_uk Thank you for your reply. I have filled in the form but can't see anything about updates to the area? It says I should have FTTC but I'm sure I don't. I'm paying for superfast which should be up to 38mbps down and 7mbps up, I'm lucky if I get 14 down and 1 up! Neighbours similar
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Amy Graham
(@Amyyyyyyyyyy_) reported
@bt_uk please can someone reply or DM me regarding my broadband issues please