BT (British Telecom) Outage Report in Chester-le-Street, County Durham, England
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The latest reports from users having issues in Chester-le-Street come from postal codes DH2 and DH3.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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Phone (9%)
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Total Blackout (5%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Blaydon-on-Tyne, Seaham, Durham, Sunderland, Gateshead, Peterlee, Chester-le-Street, Hebburn, Jarrow, Washington, Spennymoor, South Shields, Consett and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Blaydon-on-Tyne |
Internet | |
| Seaham |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Durham |
Wi-fi | |
| Sunderland |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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Callum Thomson
(@calthomson10) reported
from
Newburn, England
@btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport
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Graeme Wilson
(@graeme_i_wilson) reported
from
North Gosforth, England
@bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!
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MrsP
(@MrsP1001) reported
from
Chester-le-Street, England
@bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.
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MrsP
(@MrsP1001) reported
from
Crook, England
@bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!
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Joseph Drane
(@Hossy93) reported
from
Brandon, England
@Gaz_House @btsport Or you could go down the night before. 😉
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MrsP
(@MrsP1001) reported
from
South Hetton, England
@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me
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Jonpaul Heron
(@TVBCJonpaul) reported
from
Newcastle upon Tyne, England
Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk The automated 'check my line' service isn't finding the fault.
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595
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MrGrumpy.....Y.N.W.A
(@liamlcg) reported
from
Murton, England
@bt_uk ...... Your wifi is shit
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breenster & 🐶
(@breenster) reported
from
Wylam, England
@bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike
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breenster & 🐶
(@breenster) reported
from
Wylam, England
@bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.
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MrsP
(@MrsP1001) reported
from
Sunderland Bridge, England
@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.
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John McLackland
(@RiskManager01) reported
from
Walker Gate, England
@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.
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John Turner
(@John_P_Turner) reported
from
South Shields, England
@bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness
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Graeme Wilson
(@graeme_i_wilson) reported
from
Walker Gate, England
@bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Banks
(@andrewbanks) reported
Broadband down... #WorkingFromHome, and two children #HomeSchooling... @BT_UK confirms the fault is there end... and estimate resolution by end of Monday!!!!! #NotGoodEnough
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Zoe Oughton
(@travelzoe) reported
from
Blackawton, England
Has anyone else had success with @bt_uk mini hub - sent as an emergency to provide Wi-fi after our engineer was cancelled ( we werent advised) ,the mini hub supposed to arrive yesterday was sent to our old address (!) and this one doesn’t work? #customerservicefail #BT #facepalm
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Jeneejay
(@Jeneejay2) reported
@bt_uk - unable to home school properly as reported BT fault on 08/01/21 and fix date keeps moving back with no update. Please help! #homeschooling #BT #fail
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kat
(@Katherinerimmer) reported
@bt_uk I have cancer and when we moved it was lost when alterations were being made to accommodate my health needs. And bt said they won’t issue another one. I have tried using one of your wireless spots but the connection is too slow and she keeps being kicked out of her lessons
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Levi
(@ZomeDash) reported
@bt_uk Bt is disgusting, charged my grandmother £90 a month to make land-line calls and have Internet so slow you can't watch videos
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Pete Moody💙
(@PeteMoods) reported
So @bt_uk @BTCare not content with fobbing me off with saying that you will fix my 76 year old mothers landline today and then reneging, you now claim that she didn't raise the issue!!! 6 weeks she has been without her landline. Shame on you
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Debbie Hague
(@debbiehague) reported
@btbusinesscare is there anything you are willing to do to support your customers at this difficult time? My business has been closed because of the lockdown and I’m paying for your services that I am unable to use until at least April.
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rebecca hooper
(@rebecca32771333) reported
@bt_uk @OllieF64554527 Disgusting pathetic service Call centre in India
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kat
(@Katherinerimmer) reported
Disgusted with @bt_uk we have no internet and my daughter is trying to home school and they won’t resend a mini hub to keep us connected till they can sort the issue #hardtimes #terriblecustomerservice
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Lee White
(@beachjunkey) reported
.@bt_uk since September my internet at workshop has been faulty/nonexistent. It’s still not working. Absolute awful service. Give me a number to call as the message’AGENT’ thing is useless