BT (British Telecom) Outage Report in Consett, County Durham, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Consett, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Consett, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 4 days ago |
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Gateshead
|
Internet | 5 days ago |
|
Newcastle upon Tyne
|
Phone | 28 days ago |
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Newcastle upon Tyne
|
Internet | 1 month ago |
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Newcastle upon Tyne
|
Internet | 1 month ago |
|
Newcastle upon Tyne
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Consett, England
Latest outage, problems and issue reports in Consett and nearby locations:
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Tom Russell (@TomORussell) reported from Hexham, England@BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt
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Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England@bt_uk My phone network is EE
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Julie Gallagher (@JulieGal1234) reported from Longbenton, England@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Stuart Wannop (@QlikStu) reported from Walker Gate, England@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Jess Atkinson (@jessatkinson95) reported from Hexham, England@bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤
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Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Tom Russell (@TomORussell) reported from Hexham, England@bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog
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Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Daniel Jenks (@DanielJenks89) reported from Sunderland Bridge, England@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Tom Russell (@TomORussell) reported from Hexham, England@bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService
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John Pollard (@yeltzland) reported from Hexham, EnglandHaving to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄
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Alastair Smith (@baldymanali) reported from Gateshead, England@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Tayler (@taylersant) reported from Newburn, England@bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!
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Steve Wallwork (@stevewallwork) reported from Annfield Plain, England@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
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Trevor Sharkey (@trevstanley) reported from Stanley, England@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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heather potts (@heatherpott) reported from Walker Gate, England@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jordy 🦇 (@funeralballx) reportedSo @bt_uk are planning on rising prices and get they cannot give us a consistent service? Can’t wait to leave in July.
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Gareth 🏴 (@gareth71) reported@bt_uk How can I contact a U.K. based engineer to report a network issue? The only thing your website offers is a ‘virtual assistant’ thing which connects me to an agent based in a different country and then disconnects me mid-conversation.
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Ryan (@RCorless33) reported@bt_uk you lot are absolutely ******* useless honestly. I’m so ******* ANGRY with your service it’s unbelievable.
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Bearded Weesy (@Weesy1991) reported@bt_uk my internet isn't working consistently and won't allow me to access websites. I have restarted the router already. Are there problems on your network?
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Julie Draper (@julie_adidem) reportedHe then transferred me back to faults to someone who also promised early termination of the contract. He put me on hold to get through to the correct team and then cut me off after five minute. @bt_uk this is disgusting. I want this contract cancelled but no one will help.
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scott (@1978scotty) reported@bt_uk Hi appreciate that I claim back but doesn’t really help when our previous service was fine and the feedback hasn’t really been helpful, not sure if you can provide some info VOL013-649054468683
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Luke Piner (@luke_piner) reported@bt_uk your service is shocking - we have been without internet for 15 days - called your teams 5 times over the past few days. Promised a call today to update us and still nothing we call this evening and get told the order is cancelled! This is ridiculous!!! @MarcAllera
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DP Photo Studio (@dpphotostudio) reported@bt_uk I will propagate this horrible experience to everyone I can reach for the foreseeable future. I had enough!
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Gareth 🏴 (@gareth71) reported@bt_uk I'm having one more try with the 'Eiva' virtual assistant jobbie. Finally managed to sustain a conversation with an Openreach agent somewhere a very long way away. It's painful - I've explained the exact nature and location of the problem several times, but they don't get it.
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Neil (@NozferatuAgain) reported@AckerHeron @bt_uk I've found that out since,the problem is that Openreach don't seem to know either