BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 01/20/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hexham, Northumberland, England

The most recent BT (British Telecom) outage reports came from the following cities: Hexham.

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City Problem Type Report Time
United KingdomHexham Internet
United KingdomHexham Internet
United KingdomHexham E-mail
United KingdomHexham E-mail
United KingdomConsett TV
United KingdomConsett Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Rhoda_Borrocks MrsTC (@Rhoda_Borrocks) reported

    @Ofcom why are @bt_uk allowed to charge £70one-off fee to connect new customers? How is this justifiable? I have a live line, a contract with another supplier-but BT will not support other providers with the tools to manage the scam calls that are making my life absolute misery

  • terragher ter gallagher (@terragher) reported

    @bt_uk Lied to me about speed, lied about introductory offers, lied about dealing with complaints, lied about compensation. Not one promise kept, hours and hours spent chasing up. Never again.

  • Archie1971 Arwel Wingnut (@Archie1971) reported from Deganwy, Wales

    @BTCare I have FTTP Full fibre broadband and was trying to find out how I can move over from my crackly copper landline phone over to digital voice service that BT offer??

  • CaveDhurch Dave Church (@CaveDhurch) reported

    @bt_uk my internet is cutting out constantly and has been for the last few days. How do I fix this as its very frustrating!!!

  • chimpspanner Paul Antonio Ortiz (@chimpspanner) reported

    @bt_uk DM'd. As I said in my message, this is now the third engineer visit in a row marked as "visit complete". Nobody has been. My service is not restored. I literally have no idea what's going on or who, if anyone, is coming to fix it. Nothing from complaints. What do I do?

  • bigchesh247 Mark Cheshire (@bigchesh247) reported

    @bt_uk please can you explain why my broadband is slow then I tweet about it and instantly is back up to the level it was sold at?

  • Rhoda_Borrocks MrsTC (@Rhoda_Borrocks) reported

    @bt_uk why do you charge £70 to take on a new customer? £70 for a “connection” charge for an already “live” line? It’s not a connection charge is it- really. Your rental costs are higher but it seems this is entirely unjustified

  • Jonesy1980 Kate 💙 (@Jonesy1980) reported

    @bt_uk my internet has had poor connection all day and which as you can imagine with homeschooling and working it’s been frustrating to say the least....I’m now just watching my smart TV and it’s doing the same! Text FIX to 61998 + surprise been told no issue must be in my home!

  • thegrimegremlin The Grime Gremlin. MAKE GRIME GREAT AGAIN #MGGA (@thegrimegremlin) reported

    @bt_uk BT customer services is **** though, if you have an issue (and you will) you call them and they wont deal with your query there n then They'll take down your details and arrange a phone back in the next few days but wont tell you when, if u miss it have to start over. Disgrace.

  • Famousfor15mins Famousfor15mins🏆 (@Famousfor15mins) reported

    @UKLOVESNKOTB @bt_uk Yes, answer 100% then transfer you to the ‘correct department’ and then cut off the call deliberately. So unprofessional also someone I spoke to made out they couldn’t help because I was not their customer 😡