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BT (British Telecom)

BT (British Telecom) service status in Hexham, England

Why is my BT (British Telecom) service not working?

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • stevejacksonHN
    Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • JonnyMiller5
    Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • breenster
    breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • breenster
    breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • CarmarkMC
    Mark Capstick (@CarmarkMC) reported

    @bt_uk you fail me yet again with a simple house move that you can’t do right!! Customer service none existent, passed from pillar to post, incompetent staff offering something they can’t - the list goes on. Angry is an understatement 🤬🤬

  • littlet363
    Scarlett Conti (@littlet363) reported

    @bt_uk I’m in absolute bits. I’ve had terrible service from you, lies and the actual product is awful. I was missold. Was waiting for all my equipment which took me out of the ‘cooling off’ period by 1 WEEK! And I’m told I can’t cancel even though what you’re offering 1/2

  • MelanieQuinn1
    Mel (@MelanieQuinn1) reported

    @bt_uk Day 2 of my 4hour outage! Don’t tell me it was on while I slept and broke again this morning #StillNotHelpful

  • mcmagnet7
    The Scicillian (@mcmagnet7) reported

    @btbusinesscare been without a phoneline for 3 days now and no 1 seems to be able to tell me why or rectify it on the 458975 times that I've called. No phones means less orders, which means less cash. I'm losing money. Absolutely disgusting way to treat long standing customers

  • larapawson
    Lara Pawson (@larapawson) reported

    3/ Do you think it's OK to leave a couple in their 80s with multiple health problems without a means to call emergency services or their family? @MarcAllera Ripping out their @bt_uk copper line has caused no end of stress, anxiety and huge difficulty for my parents. Why did you?

  • RickScobey
    Rick Scobey (@RickScobey) reported

    Guardian @BusinessDesk - please do a story on how @bt_uk is failing on customer service - we've waited 8 weeks for broadband service to be moved to new house

  • littlet363
    Scarlett Conti (@littlet363) reported

    @bt_uk I thought I had 30 days for the TV service. I want to cancel the TV but keep broadband. What I was promised is not what I got. I’m told I’ve got to pay £300 to get out of my contract. I work for a council… recently just gotten over a huge mental breakdown and illness 2/3

  • bc108
    NPN (@bc108) reported

    @bt_uk Hi BT, your website says no problems in my area, despite Openreach doing emergency work and 4000 homes having no broadband or phones for 2 days

  • dunlop_kirsty
    kirsty dunlop (@dunlop_kirsty) reported

    @bt_uk Having a laugh? Still trying to resolve my issues!!! The worst service I’ve received.

  • MartinAbell17
    Martin 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@MartinAbell17) reported

    @bt_uk idea of customer service is to increase prices without notice and deal with complaints like an irritation. Time to move my broadband to @skytv