BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 02/13/2026 15:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • willgoose Willgoose (@willgoose) reported

    @bt_uk My parents have now made 30 calls to you since mid December and the problem with their landline isn’t sorted. First you got rid of their number and then once you restored it they can’t receive calls from other landlines. They are getting very frustrated. Please sort asap

  • King_CJK Chris (@King_CJK) reported

    @bt_uk It's 2022. We say no isnt a solution. I've done all of that. The problem is seemingly the BT Openreach monopoly on lines and other providers having to use them.

  • nigelreynolds Nigel Reynolds (@nigelreynolds) reported

    @Ofcom we are having serious issues with @bt_uk they ahe failed to install our broadband and they have told us we would be contacted to discuss this on each of the last three days but they have not contacted us. What action can be taken against @bt_uk for this.

  • liam_midgley Goatsniffer2112 (@liam_midgley) reported

    @btsport @EE why is linking my account so I can use my by sport package super stressful and giving me anxiety all your steps just send you around in circles. I’ve never been as stressed out as I am now just trying to log in you both have the worlds worst and hardest sites.

  • corinne_mills Haud yer wheesht! 💙 (@corinne_mills) reported

    @bt_uk Hi phone line ok with dial tone. Was the wifi printer which automatically connected. Have just tried on laptop and wifi connected ok but slow

  • liammhornerr liam (@liammhornerr) reported

    @bt_uk So tell me why the engineer has connected the main one in a 3 story town house in the room that is furthest away from the main rooms? Where was the logic? We’ve constantly had issues with BT and now you’re trying to tell me we have to pay £210 after a dreadful pandemic for it? No

  • SoddenGecko SoddenGecko 🦎 (@SoddenGecko) reported

    @bt_uk It worked for 3 hours after the engineer fixed it and has been down since.

  • RobVWr32 Rob 💜 (@RobVWr32) reported

    @bt_uk Any tips on a better WiFi signal. Got an electric car which doesn’t pick it up on the drive outside

  • Maenie Maenie (@Maenie) reported

    @bt_uk can you give me the contact details for the BT team that deals with data compliance? I'm not a customer, but a BT account is appearing on my credit report. Experien have said I need to talk to BT.

  • chloeannelillia chloé (@chloeannelillia) reported

    ******* tree has fallen on the phone line outside so can’t get any wifi or reception, the @bt_uk troubleshooter is sending me round in circles and barely get 3G here @O2 zero signal had to go up the road to send this tweet absolutely useless companies pair of you.