BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 02/07/2026 13:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • yeritchie Yvonne Ritchie #against hate, corruption, Brexit (@yeritchie) reported from Prudhoe, England

    @btsport Why is the stream buffering on Android?? Never had issue before.

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • paulmac708 Paul Mackie (@paulmac708) reported from Consett, England

    @bt_uk Don't suppose you're having any issues in the Consett area are you? My internet connection just disappeared

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

  • man_of_gwent Stephen Davies (@man_of_gwent) reported from Harlow Hill, England

    Absolutley shocking customer service from @bt_uk. Left hand not speaking to right hand resulting in my service cancellation. Nothing but issues from start to finish! My advice - steer clear

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk The catalogue of ridiculous BT errors continues. STILL NO HOME TELEPHONE NUMBER DESPITE HOURS OF TRYING TO GET THIS RESOLVED. Yet more broken promises to ring me back and resolve. IS THIS A WIND UP? @BBCWatchdog

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    Guess what @bt_uk. Another member of your team promises to call us today about our ongoing landline problems, & another promise broken. That’s at least 5 people from your team who have over promised & never delivered. Shameless. #bbcwatchdog @BBCWatchdog

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    Dear people of the UK. If you are thinking of switching your landline to @bt_uk, STOP! It’s not worth all the hassle and crap that these people will pile upon you to get your landline sorted. Please RT for everyone’s sake. #CustomerReview #customerexperience #bbcwatchdog

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • wababba drunk funk punk (@wababba) reported

    @bt_uk being awful is ok when im just unable to play online games. its less fun when im losing important calls when trying to work from home. absolutely atrocious.

  • jamesalldis1 James (@jamesalldis1) reported

    @bt_uk have been receiving texts from you for over a month. No one on the phone will help as I’m not with BT. I want me number taken off.

  • stephcourtt steph 🌙✨ (@stephcourtt) reported

    @bt_uk Yeah still having some issues it might be best to phone. How come our normal channels i.e ITV and BBC aren’t in HD??

  • E_Wilford Emily Wilford (@E_Wilford) reported

    Day 2 of the new lockdown, here we go again... @BTCare my Wi-fi isn’t working. Please can you help?

  • Uthas1 υтнαѕ (@Uthas1) reported

    @bt_uk I'll also mention I was out of contract and I never renewed my contract either. To send a debt letter during the biggest financial crisis in most peoples lifetime is a royal slice to anybody neck. I have nothing but pure hate for BT.

  • ColesStew StewbieDoobieDoo (@ColesStew) reported

    @JuxtoG @bt_uk Seems as though @bt_uk needs to wake up. Garbage service especially in this example, might want to consider completing tasks you get paid for. At this point I’ve heard countless complaints about this sort of problem with the company, and it seems like a scam more than anything.

  • NataliaBerg Natalia Berg (@NataliaBerg) reported

    Haven’t tweeted since 2018 but I’ll just say that @WeAreOpenreach @OpenreachHelp @bt_uk are THE WORST, provide THE WORST service and employ THE WORST people known to man. That is all.

  • amyewri Amy Wright (@amyewri) reported

    @bt_uk I cannot tell you how frustrated we are after weeks of trying to settle (ie get you to fix!) our final bill. After it was wrong, yet again, Nicola B promised to wipe all charges on 03/01. We’ve yet to receive a new bill with 0 balance. When will this happen?! What a joke

  • GardnerWoods Neville Woods (@GardnerWoods) reported

    @bt_uk that’s not true, i have reliable 300mbs broadband everywhere and it’s not BT. i had BT, it was never more than 2mbs, it was bad for years, service was terrible and customer service non existent and it was very expensive. i’ve got a proper supplier now, and cheaper

  • Darren_Reevell the Running Man 🏃🏻‍♂️🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Darren_Reevell) reported

    @bt_uk Are there any issues with BT Mail running on Outlook for Mobile? It's suddenly stop working & is asking for my password then failing. Outlook and BT mail works OK on webmail, on Outlook for Mac, and also Mailbird on Windows 10. Just fails on my mobile! #BTMail #BTInternet