BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 03/25/2026 04:35

March 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • garygodwin gary godwin (@garygodwin) reported

    @bt_uk To have been designated a specific error code, it must be a known problem somewhere

  • colshie69 Colshie (@colshie69) reported

    @bt_uk what's with your lack of support? Online chat you say we are too busy beat it...then I try to call and you expect me to wait for hours!! Don't sell services you cannot be bothered to support. I am still in my cooling off period how do I cancel?

  • demderskeltons Demderskeltons (@demderskeltons) reported

    @bt_uk hi there. Based in Glasgow Internet has been down from 8am. Flashing pink hub. Is this a known issue?

  • itzzAyJ AJ (@itzzAyJ) reported

    @bt_uk Deadline is one month and I think you should follow me for all of this trouble

  • fraxis Rob Francis (@fraxis) reported

    @MarkAyresRWS @bt_uk When my previous burglar alarm developed a fault, rather than fix it the company replaced it with a new one so it would be ‘digital-ready’ - to kill two birds with one stone. So, depending on how old your system is it might be compatible already.

  • x2ProMasterx x 2Pro Master x (@x2ProMasterx) reported

    @bt_uk It's funny seeing that you paid to get this promoted on twitter yet is full of people saying how bad it is what were you expecting

  • TitsOut Matthew Titley (@TitsOut) reported

    @Argos_Online @bt_uk my baby monitor has broken within its warranty, and you are both telling me to deal with the other to sort it! It’s broken. Can you get your heads together and send me a new one? I use it to check my son is still alive so quite important! @MartinSLewis

  • SaranStevens Saran Stevens (@SaranStevens) reported

    @bt_uk I asked for a call back from a manager but was told it could be a week and they wouldn't help. Then in the afternoon someone helped me in the loyalty team and said I'd hear back in 24hrs.

  • FPLNoLogo FPL No Logo (@FPLNoLogo) reported

    Pathetic experience trying to cancel @btsport - website great presenting stuff for me to buy but cancel? Nope. Live Chat? "You have the right to cancel but I can't do it, you need to speak to the Value team." Well done lads on making me never sign up to a BT product ever again!

  • Tomcfc86 Tommy (@Tomcfc86) reported

    So I cancel my @btsport but still get charged the full month price instead of the £8 I owe. Phoned to complain yesterday to be told I won’t receive refund for up to 5 days. Asked to speak to a manager and was told I’d get a call back within 2 hours. 18hours later still no call bk