BT (British Telecom) Outage Report in Hexham, Northumberland, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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E-mailProblems in the last 24 hours in Hexham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Community Discussion
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BT (British Telecom) Issues Reports Near Hexham, England
Latest outage, problems and issue reports in Hexham and nearby locations:
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Tom Russell
(@TomORussell) reported
from
Hexham, England
@bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService
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John Pollard
(@yeltzland) reported
from
Hexham, England
Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄
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breenster & 🐶
(@breenster) reported
from
Wylam, England
@bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.
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breenster & 🐶
(@breenster) reported
from
Wylam, England
@bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike
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Tom Russell
(@TomORussell) reported
from
Hexham, England
@BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt
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Steve Jackson
(@stevejacksonHN) reported
from
Corbridge, England
@bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.
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Tom Russell
(@TomORussell) reported
from
Hexham, England
Dear people of the UK. If you are thinking of switching your landline to @bt_uk, STOP! It’s not worth all the hassle and crap that these people will pile upon you to get your landline sorted. Please RT for everyone’s sake. #CustomerReview #customerexperience #bbcwatchdog
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Jonathan Miller
(@JonnyMiller5) reported
from
Prudhoe, England
@BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help
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Tom Russell
(@TomORussell) reported
from
Hexham, England
@bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog
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Peter Foster
(@foslar71) reported
from
Consett, England
Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.
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Jess Atkinson
(@jessatkinson95) reported
from
Hexham, England
@bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤
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Tom Russell
(@TomORussell) reported
from
Hexham, England
@bt_uk The catalogue of ridiculous BT errors continues. STILL NO HOME TELEPHONE NUMBER DESPITE HOURS OF TRYING TO GET THIS RESOLVED. Yet more broken promises to ring me back and resolve. IS THIS A WIND UP? @BBCWatchdog
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Pj Malone
(@pjmalone1990) reported
@margesmurf @bt_uk @bt_uk any chance you can get this sorted? Terrible service to be honest
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Eljsx
(@eljs_x) reported
@bt_uk worst customer service misuse of data protection! The list could go on! None of the staff seem to want to help! Worst internet provider I’ve ever had
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Twurchsteward
(@Twurchsteward) reported
So @bt_uk here’s a short thread about why nobody should ever use your services. In reverse order; starting with today’s candidate for worst customer service in history you’ve just accused my husband of making up a story about my mother dying so as not to pay a late bill 1/n
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Stephen M Day
(@therevsteve) reported
My timeline currently has people experiencing appalling 'customer service' from @bt_uk and @SP_EnergyPeople. I expect many other corporates are equally bad. There's a reason for this: corporations are not rewarded for being nice people to deal with.
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Daddy
(@negative_weirdo) reported
@bt_uk My broadband was supposed to be live on 07/04 but OR didn't turn up. KN came out on 10/04 and installed the OR box for the BB. But no BB was active. Opened a complaint but the owner is off until Saturday and was told on Monday 12/04 that OR had to do a line plant....1/2
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Ally Thomson XSX
(@XboxSeriesXGam1) reported
@RaveofRavendale @bt_uk I had all the same problems with BT they are brutal i will never go back to them as their customer service was atrocious.
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I have many faces. All genuinely me.
(@InsanityOutside) reported
So, @bt_uk, when is BT actually going to do something about the volume of complaints from large numbers of BT Cloud users who simply cannot get past the 'Unexpected error' message, when trying to sync to BT Cloud? It really is an appalling service. Time for the Ombudsman again?
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x 2Pro Master x
(@x2ProMasterx) reported
@bt_uk It's funny seeing that you paid to get this promoted on twitter yet is full of people saying how bad it is what were you expecting
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LouPappa
(@MessiRoll) reported
@bt_uk - What is going on? you hang up on me when reporting a fault and now your phone lines are down? How can I report a fault????
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Jason Hughes
(@DrBaldo) reported
@bt_uk Yesterday line went dead (no dial tone), raised fault and it's back. I missed important meetings (no BB) and it was stressful as estimated fix was 3-4 days! I have Halo but no mention of 4G hub from you. Am I meant to have one on standby or do you courier for each fault?