BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 01/29/2026 02:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TheGreenRoomP greenroomproductions (@TheGreenRoomP) reported

    @bt_uk 6 weeks of wasted time waiting for calls that never happen, outreach who didn't turn up, emails never answered and your actual complaint page never dealt with.

  • PickardFran Fran pickard (@PickardFran) reported

    @bt_uk You are missing my point, they were promised they’d get the number TODAY, last time I explained to parents BT said they couldn’t have old numbers I had my mother in floods of tears for over 30 mins. MY PARENTS ARE REAL PEOPLE PLS TREAT THEM ACCORDINGLY

  • ohno666123 oh its no (@ohno666123) reported

    @bt_uk service is atrocious. They make you pay for a service where you don’t even get the service. Ew. Don’t get BT!!!

  • EmitaMee Em (@EmitaMee) reported

    @bt_uk @Ofcom Sharing fyi as complaint on its way. After BT managed to dm me at 9pm they closed the complaint b4 resolving?I was advise approx 1am. hopefully u understand how mentally draining it can be for ‘customer’s’ experiencing #poorservice like this & trying to do own jobs / life

  • SueRooVan Susan Rooney (@SueRooVan) reported

    @bt_uk no we have not. the service that was supposed to happen tuesday morning never showed. we called to complain and you promised tuesday afternoon 2-4pm- they didnt show again. then we got a text to say today. they showed up without the part you had slready identified as missing. grr

  • emswilde Emma Wilde (@emswilde) reported

    @neildanson @VodafoneUK @bt_uk Make them a last resort… my BT full fibre was installed a month ago and I’m STILL waiting for an actual internet service

  • TearJulian Julian Tear (@TearJulian) reported

    @bt_uk @fiftyminus2 @jazzaoxon I heartily recommend that you leave BT. I’ve been having problems with the broadband for literally years. They say they’re going fix everything but never ever do. It’s an absolutely appalling company.

  • PickardFran Fran pickard (@PickardFran) reported

    @bt_uk This no way to treat anyone let alone elderly loyal customers

  • PickardFran Fran pickard (@PickardFran) reported

    @bt_uk Ok, my parents broadband finally connected, was assured they would be getting their old number back today, finally thought 2 1/2 months of constant problems coming to an end, but get text this morning asking to call. Just been told despite repeated promises they can’t have old no

  • hellen55774164 hellen (@hellen55774164) reported

    @bt_uk are absolute scammers. Phoned to terminate my account when my contracted ended but they have no record so now I have to pay for a service I did not want and have not used. Yet during COVID when someone at @bt_uk randomly terminated my phone line & broadband 1/2