BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 01/27/2026 17:10

January 27: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • johnsouthworth John Southworth (@johnsouthworth) reported

    @bt_uk Is there a problem with the mobile data signal in Keswick? I haven't had service so far today

  • AceStrats AceStrats (@AceStrats) reported

    @bt_uk Oh wow £5 a day in which I can only use the damn kettle in my apartment because everything else is Internet based LOL. Don't insult me, its 2021.

  • _VeronicaHex_ Veronica (@_VeronicaHex_) reported

    I love that I've upgraded my internet with @bt_uk and now I'm getting emails and texts about how I'm leaving while thanking me being a BT Customer.

  • Gillianmc Gillian McDade (@Gillianmc) reported

    @bt_uk My mum who is almost 80 has been without a phone line for weeks. Second time this has happened in 3 months. Scheduled date for fix was supposed to be today but now it's April 21. This is a lifeline for her. Why is it taking so long? Can anyone help?

  • Amalgammodels Amalgam Modelmaking (@Amalgammodels) reported

    @bt_uk we are having Internet issues in Lawrence Hill, Bristol. Is there a local outage? Regards.

  • jenhusdan Jen Husdan (@jenhusdan) reported

    @bt_uk I have sent this... and by removing BT Sports I hope you mean removing and refunding?!?!?!?! I was never asked about it and never wanted it. I feel like we should have a private phone line the number of complaints I've had to make this year

  • jenhusdan Jen Husdan (@jenhusdan) reported

    @BTCare you absolute fraudsters!!! My latest bill is EPIC, even though I’ve had hardly any service. It’s astronomical. You’re now charging me for BT Sports which I never wanted. Your service has been abissmal & now you’re overcharging. If you wanted me to move to @SkyUK just ask!

  • paigefulcher97 paige fulcher (@paigefulcher97) reported

    @bt_uk i need soms support in setting up my nanas bt mini hub, thanks.

  • johnsouthworth John Southworth (@johnsouthworth) reported

    @bt_uk Thank you, the problem wasn't a BT one, it was due to an Android 11 upgrade, the APN settings need to be reset on the phone.

  • lorraine_acorn lorraine langridge (@lorraine_acorn) reported from Longfield and New Barn, England

    @bt_uk no idea why my wifi is again intermittent! Pay for Halo package yet still poor connections and I’m trying to work. Really fed up of it now!