BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 03/26/2026 09:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • gozzand AJG (@gozzand) reported

    @bt_uk never mind 'unbreakable' , needs to be more affordable,

  • Rocknrollhobo Gareth (@Rocknrollhobo) reported

    @bt_uk Yes. Apparently there is an issue in the area that should have been completed by 1330z it’s now 1600. Can you check my service on my postcode and adddress please and find out what’s going on?

  • Rocknrollhobo Gareth (@Rocknrollhobo) reported

    @BTCare I have been without internet for nigh on 8 hours now when the issue should have been fixed by 1336. Can someone help and update me as to what’s going on please?

  • makapala David Woodford ✨✨✨ (@makapala) reported

    @bt_uk @neilmcrae seems to be a big outage here in NE42

  • NozzaMN Marc (@NozzaMN) reported

    @RainbowsEnd69 @BTCare @OpenreachHelp Is there a website online where it says that they’re supposed to be installing fibre broadband? I’m probably being stupid but can’t remember where it is

  • okthen185 okthen185 (@okthen185) reported

    @bt_uk My BT box is stuck on still orange please help

  • garethrees9 Gareth Rees (@garethrees9) reported

    Can someone explain why @bt_uk sucks so bad at helping customers and not messing things up? Feel a switch @virginmedia might be necessary 🤬

  • samw1048 Samuel Welsh (@samw1048) reported

    @bt_uk why is my WiFi constantly retesting itself every 5 minutes it’s really annoying and there is no reason for it fix your WiFi it’s so bad

  • samw1048 Samuel Welsh (@samw1048) reported

    @bt_uk Your network is awful it keeps disconnecting my WiFi hub so I get not WiFi

  • SheilaDavison4 Sheila Davison (@SheilaDavison4) reported

    @bt_uk Well done again BT, so many promises to call me after yet another engineer out to fix problem with broadband. Did anyone ring me, course they didn't. Why did I think otherwise?