BT (British Telecom)

BT (British Telecom) Outage Report in Hexham, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hexham, Northumberland, England 09/15/2025 15:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (11%)

    Phone (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

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BT (British Telecom) Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @BBCWatchdog Please investigate @bt_uk and their appalling attitude to fixing our Digital Voice landline. Been unable to receive calls for weeks & we have worried, elderly parents who cannot call us. A trail of broken promises and still taking our money. #CustomerService #bt

  • yeltzland John Pollard (@yeltzland) reported from Hexham, England

    Having to watch Chorley v Derby with the the sound off. The fake crowd noise is always awful, but @btsport think the Chorley crowd would normally sound like an under 9s swimming gala 🙄

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Joined BT weeks ago. Cannot receive landline calls. How many times do I have to report a problem with my landline before someone does something about it? Is there a magic number? Sick and tired of being fobbed off. #bt #CustomerService

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • JonnyMiller5 Jonathan Miller (@JonnyMiller5) reported from Prudhoe, England

    @BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

  • jessatkinson95 Jess Atkinson (@jessatkinson95) reported from Hexham, England

    @bt_uk think it’s pretty poor that you tell people their broadband can take up to 11:30pm to work when they move house. When exactly am I supposed to tel you, no it hasn’t worked, and now I cannot work from home. This was the whole reason I took YESTERDAY off 😤

  • TomORussell Tom Russell (@TomORussell) reported from Hexham, England

    @bt_uk Just heard from you. Because of this Digital Voice issue I have to be without phone and broadband for 2 weeks! Is this the 1980’s? I have 3 teenagers learning and running a business from home. What kind of business are you running? @BBCWatchdog

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • crazycaprisun Alannah (@crazycaprisun) reported

    @JustEatUK @lynseyhipgrave1 @btsport My order never arrived

  • Billyth51601367 Billy the fish (@Billyth51601367) reported

    @btsport @BTSportBoxing Conning BT sport subscribers with this crap. Worst card I’ve ever seen televised.

  • chaappmann hugh (@chaappmann) reported

    @bt_uk Why can I only watch games on my phone. Been a customer for at least 10 years. Got my data deal with you and wifi deal and I can only watch football on my phone. #byeBT

  • Mikeydej Mike Jones (@Mikeydej) reported

    @bt_uk No issue with service, issue with your advertising strategy.

  • CLK55 Riot Nrrrd™ (@CLK55) reported

    @bennglazier Don't think they'll hear you mate. "The @BTCare account has closed! For service, news and updates please tweet or message @bt_uk "

  • stanstaite stan staite (@stanstaite) reported

    @bt_uk Making money out of the current situation. So poor.

  • leweygee1 Lewis (@leweygee1) reported

    @bt_uk hey, do you think 30 + minutes hold time is acceptable? My broadband was working fine when I left for work and according to all your online "help" it should still be working, so what the hell is going on??????

  • RealMarkRodgers 𝙈𝙖𝙧𝙠 𝙍𝙤𝙙𝙜𝙚𝙧𝙨 (@RealMarkRodgers) reported

    I was going to have a quick game of FIFA but then realised the time. If I turn the Xbox on, the signal to my @bt_uk box is disrupted and #gogglebox is about to record. 🥺😫

  • ExecFinPlanABD Andrew Brook-Dobson (@ExecFinPlanABD) reported

    @bt_uk what's an acceptable service standard for rectifying a fault? I reported one on 8/2, but it got "stuck". I've spent hours over the last 3 weeks (inc 50 mins today) chasing. BT still not fixed the fault in the fault system and made no progress on actually fixing the fault!

  • nige4 Nïgel Bennet 😇 (@nige4) reported

    @btsport @btsportrugby Please turn that awful back ground noise off. It ruins the match 😒