BT (British Telecom)

BT (British Telecom) Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE10.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Gateshead, England 01/11/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Gateshead, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Boldon Colliery, Blaydon-on-Tyne, Washington, Wallsend, Bedlington and Stanley.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

  • unclenobheadCB Philip Robinson (@unclenobheadCB) reported from Shiremoor, England

    Fully subscribed to @btsport for several years now but I refuse to watch another @NUFC **** show! #bruceout #EVENEW

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • KRISKROS5 Kris Kross (@KRISKROS5) reported from Blyth, England

    BT commentator- “ you have to get it on target or you will not trouble the keeper or make him make a mistake” fantastic awareness.... #newcry #btsport #NUFC

  • MarkMowbrayNE Mark Mowbray (@MarkMowbrayNE) reported from Blyth, England

    Not only is the @bt_uk wifi poor on my smart hub 2 but the lack of channels available is terrible. BT need to sort this out and expand the available WiFi channel choice to prevent neighbours clashing

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • andyb7274 Andy Brown (@andyb7274) reported from Bedlington, England

    @MarkMowbrayNE @redvanman12 @bt_uk Its what they're told to do (been there, done it) or were at the time. Probably changed now, but blame process not the poor agent on crap money 🙃

  • joshybanyard Josh Banyard ⚫⚪⚫⚪ (@joshybanyard) reported from Longbenton, England

    Anyone got a @btsport LOGIN I can borrow for the #nufc match? 🙏🏼 #shybairnsgetnowt

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @bt_uk Never had a missed payment charge until I left funny that

  • halfie44 David Calf (@halfie44) reported

    . @bt_uk we just had an openreach van outside our house and now our internet is down completely Is this normal 🙃 cut me off mid work meeting and now its not coming back! Shouldn’t you inform customers of 30+ minute down times?

  • itsfar2bright ME? I'm not well.... (@itsfar2bright) reported

    @bt_uk All I want to do is speak to a human to find out why callerId isn’t working on my phone (so not getting any calls) & I’m unable to reach this goal in life! I keep getting automated text messages re checking the line which is NOT what I need. Please help me !

  • maridyson Mari (@maridyson) reported

    Broadband issues for months. @bt_uk acknowledge the speed issue. Six @OpenreachHelp engineer appointments later (half a day off work for each) - still not resolved. No updates from either and still download of 29mbps and upload of 5.1mbps at best. Currently well below. HELP!

  • Terry01711833 Terry (@Terry01711833) reported

    @matthayesthfc @btsport People may disagree with this but I think our problems started before the UCL final. A lot of our performances were below par and our games were becoming frustrating to watch. I think the decline started early 2018, and we were very fortunate to get to the final.

  • YorkFarmGirl Holmsey (@YorkFarmGirl) reported

    @bt_uk any chance you can tell me how I can tutor online successfully when my broadband/WiFi keeps cutting out? Having serious issues trying to run my business as the WiFi keeps cutting out - evenings are terrible! 3 times during one session. 😔

  • LJR_eidyia Louise Rodgers (@LJR_eidyia) reported

    @bt_uk Dad (aged 86) has lost Internet and landline service with no notice and has no mobile signal in his home. Distressed. Trying to call on his behalf. I can’t get through to anyone. Help?

  • Emmalowri Emma Harris (@Emmalowri) reported

    @BTBusiness @btbusinesscare I signed a new contract in July - BT still haven’t fulfilled the order. I pay my bill on time. I am patient - calling and holding, explaining, waiting for responses - which will ‘definitely be today’ but never are…and now I have received a cease order

  • JamesSuitsVox James W (@JamesSuitsVox) reported

    @bt_uk @bt_uk 11.5 hours on the phone to you now. No resolution. BT: "We will send you a 4g dongle" took a week, sim card doesn't work. Called Falkirk yday spoke to Liam, I can resolve your issue AND send you a new sim card, I'll call you tomorrow... no call, no sim card in post today

  • justconfidence Greenwich & Beyond (@justconfidence) reported

    @bt_uk Hi, broadband services have been fully down for more than a day now in SW9 0FF. Please fix ASAP. No visibility has been provided on what the issue is, or when it's expected to be fixed. Lack of broadband a pain when working from home!