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BT (British Telecom)

BT (British Telecom) Outage Report in Gateshead, England

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Gateshead come from postal codes NE11 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Gateshead, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Cramlington, Washington, Stanley, Sunderland, and South Shields.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 7 days ago
Gateshead Internet 8 days ago
Newcastle upon Tyne Phone 1 month ago
Newcastle upon Tyne Internet 1 month ago
Cramlington Phone 1 month ago
Cramlington Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • liamlcg
    MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk ...... Your wifi is shit

  • MrsP1001
    MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

  • MrsP1001
    MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • MrsP1001
    MrsP (@MrsP1001) reported from South Hetton, England

    @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

  • RiskManager01
    John McLackland (@RiskManager01) reported from Walker Gate, England

    @CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

  • graeme_i_wilson
    Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The automated 'check my line' service isn't finding the fault.

  • breenster
    breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • breenster
    breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • graeme_i_wilson
    Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

  • foslar71
    Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • HarrymBarham
    Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, England

    Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

  • liamlcg
    MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

  • calthomson10
    Callum Thomson (@calthomson10) reported from Newburn, England

    @btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.

  • d4rryl23
    Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

  • graeme_i_wilson
    Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

  • MrsP1001
    MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

  • liamlcg
    MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

  • timtamw88
    Tamara Watts (@timtamw88) reported from Blyth, England

    @bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

  • Andymorris74
    Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

  • John_P_Turner
    John Turner (@John_P_Turner) reported from South Shields, England

    @bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Xx_shazzy_xX
    shaz (@Xx_shazzy_xX) reported

    @bt_uk my WiFi has totally gone off??? Why?? Is there an issue in stafordshire

  • BarclayInterior
    Sarah Barclay (@BarclayInterior) reported

    @bt_uk The problem is I can’t. You closed my account. You said my line was hijacked. You didn’t even contact me, just shut it down. I was told to set up a new line. Apparently I was told wrongly! Tenants have had 3 weeks with no broadband. I still have no account. 🙈😕

  • mrpaulclarke_UK
    Paul Clarke (@mrpaulclarke_UK) reported

    @bt_uk is there an issue in CW1 3HN. Have reset my router and got purple led. Can't use the 61998 number, it keeps saying 7nable to send. Other numbers are ok

  • Foonerisms
    Obnoxiously gay (@Foonerisms) reported

    Anyone else with @bt_uk just had their internet die? Can't get online and their website has gone down :o Down detector is also spiking

  • sgtvickie
    vickie (@sgtvickie) reported

    @WikiNorn @bt_uk @Foonerisms Thanks, tried that link and it says ‘sorry we couldn’t find your account’ wtf

  • WikiNorn
    GreenReaper (@WikiNorn) reported

    @Foonerisms @bt_uk "We’re currently making network improvements and this may cause temporary disruption to services. If you experience this, please wait 15 minutes and then restart your hub."

  • _Voxsai
    Voxsai (@_Voxsai) reported

    @bt_uk You keep telling people you'll take a look but looking at your twitter it seems a nation wide issue so stop chatting lies and admit it's down and get it fixed

  • CFC_Jakey
    Jake 🎒ChelseaFC 💙 (@CFC_Jakey) reported

    @bt_uk @BTGroup @btshopuk any help? I ordered the new iPhone 14 Pro Max Friday 16th yet I’ve heard nothing, this is shambles of an organisation, no way of contacting, live chat is offline everyday & emails aren’t monitored. Have you stolen my money?

  • s764vrcr6g
    Gavin khanna (@s764vrcr6g) reported

    @bt_uk internet down, and your website appears offline.

  • dimples81
    lianne rees (@dimples81) reported

    @bt_uk no broadband ne24 area? Just a flashing purple light.... any idea how long to fix as I see I'm not the only one