BT (British Telecom)

BT (British Telecom) Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Gateshead come from postal codes NE8, NE11 and NE82.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Gateshead, England 06/04/2025 23:45

June 04: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (13%)

    E-mail (13%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Gateshead, England

The most recent BT (British Telecom) outage reports came from the following cities: Cramlington, Gateshead, Newcastle upon Tyne, South Shields, Sunderland, Blyth, Stanley, North Shields, Seaham, Chester-le-Street, Washington, Whitley Bay and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomCramlington E-mail
United KingdomGateshead E-mail
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne E-mail
United KingdomSouth Shields Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • joshybanyard Josh Banyard ⚫⚪⚫⚪ (@joshybanyard) reported from Longbenton, England

    Anyone got a @btsport LOGIN I can borrow for the #nufc match? 🙏🏼 #shybairnsgetnowt

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • andyb7274 Andy Brown (@andyb7274) reported from Bedlington, England

    @MarkMowbrayNE @redvanman12 @bt_uk Its what they're told to do (been there, done it) or were at the time. Probably changed now, but blame process not the poor agent on crap money 🙃

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…

  • MarkMowbrayNE Mark Mowbray (@MarkMowbrayNE) reported from Blyth, England

    Not only is the @bt_uk wifi poor on my smart hub 2 but the lack of channels available is terrible. BT need to sort this out and expand the available WiFi channel choice to prevent neighbours clashing

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬

  • unclenobheadCB Philip Robinson (@unclenobheadCB) reported from Shiremoor, England

    Fully subscribed to @btsport for several years now but I refuse to watch another @NUFC **** show! #bruceout #EVENEW

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

  • KRISKROS5 Kris Kross (@KRISKROS5) reported from Blyth, England

    BT commentator- “ you have to get it on target or you will not trouble the keeper or make him make a mistake” fantastic awareness.... #newcry #btsport #NUFC

  • PapaDodds Chris Dodds (@PapaDodds) reported from South Shields, England

    @bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • clunyastley Matthew (@clunyastley) reported

    @bt_uk I have lost count of the number of times we have chased it up. The customer service and resolution are awful.

  • littlemissj74 JW 🇬🇧 (@littlemissj74) reported

    @bt_uk So basically all my current phones now do not work that I bought a few years back. I have only 1 telephone now in cupboard. That if the internet goes down, I will have no way of contacting anybody as my mobile signal is awful. That is great just great.

  • shadebug EdD (@shadebug) reported

    Damn, spend ages trying to set up a password that's short enough and insecure enough for an @virginmedia account only to get told I can't set up an account at the moment. Can we please get a useful ISP in the UK? We used to have @Plusnet but they got bought out by @bt_uk

  • EvagorasPhoto Evagoras Mandrides (@EvagorasPhoto) reported

    @BTBusiness Absolute SHAMBLES. A 15 Year Loyal customer who never missed a payment wants to finally close the account and gets charged £130 end of contract fee. £Billion business vs a covid hit small business... typical. @btbusinesscare @BTGroup

  • ElaineTaraJenn2 Elaine Tara Jennings (@ElaineTaraJenn2) reported

    @bt_uk why are customers being forced into digital VOIP? I live in a rural area, low broadband speed without carrying voice calls too. Regularly experience power outages, so no phone service. Surely a degradation of service should carry a bill reduction OR just DON"T DO IT

  • RamblingRunning The Rambling Runner🏃🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RamblingRunning) reported

    @bt_uk Not disputing that, but I was happy with my old contract and only changed it because I was supposed to get extra benefits for an extra £2/month. That additional £48 is costing me over £400 because I now want to leave a few months early despite having been a customer for 10+ yrs.

  • Broken_Politiks Daisy Ecksmakina 🇫🇷 🇮🇪 🇪🇺 (@Broken_Politiks) reported

    @bt_uk I have waited 8 hours to be able to use the chat to talk to a customer services rep and it's not working and I have no way of contacting you by phone as my contract here doesn't allow international calls. Do you have an email address I contact you by?

  • NadaavFilms Nadaav (@NadaavFilms) reported

    @bt_uk Stop sending me junk mail about Digital Voice. You have sent me 30 letters and cards for a service no one cares about. Waste of paper, bad #environment #BAD_CSR

  • ArsenaLouu Løu ⚽ (@ArsenaLouu) reported

    @DamaniJDias @SkySportsPL @btsport Probably. They're on money for old rope and would sooner use the money to pay their **** pundits inflated wages. To be fair to La Liga they're always at the cutting edge of this type of stuff though. We need to step it up.

  • nakamuramartin Martin (@nakamuramartin) reported

    @bt_uk Hi Scott. I didn't take out a landline service so don't know a number for it.