BT (British Telecom) Outage in Cramlington, Northumberland, England

@bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

@bt_uk The automated 'check my line' service isn't finding the fault.

@bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

@bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!

Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

@bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

I predict spurs to lose 5 -0 they are awful. @btsport

@BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

@themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

@SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

@mrjakehumphrey @themichaelowen @Robbie9Fowler @LFC @LivEchoLFC @TheRedmenTV @TheAnfieldWrap @AnfieldHQ @btsport @ChampionsLeague Not bad when McManaman amassed about 11 of them

@rioferdy5 is a patronising prick “have to have played the game” it’s only bellends who’s argument has been lost who state shit like that, absolute ******* of a man #btsport #THFCVCITY

I didn't know @rioferdy5 was up Mike Ashleys arse. Just seen him talking utter shit on @btsport . The money we spent in championship was offset by by sales when we went down do the maths ffs before you come out with utter crap

3 football live matches on @SkySports but NONE on @btsport today - absolutely SHIT

No subtitles on @btsport Score .... u ******* SHIT

That @btsport show was all about promoting next weeks fight night on PPV and it was shockingly shit! Bradley Skeete 1/66 got sparked in round 2 from half a left jab. The shows do not even slightly compare to @MatchroomBoxing 's setup.

With the poor weather forecast for tomorrow why not stay warm in the house and watch the mighty @EnglandHockey take on Belgium in the #HWC2018 semi final. Live on @btsport at 10.30am. #ThePride 🦁 #Supporttheboys #DannyKerryisourhero #middletonforSPOTY #Givehimastatue

@StevenMcManaman I’ve never heard a commentator talk so much rubbish, “arsenal aren’t consistent enough”.... they are 20 games unbeaten, terrible commentary, bad bloke @btsport

@Burakiosaurus @bt_uk @BTCare You might have a faulty router. I’ve not had that many problems with mine

The women conducting the post match interviews on @btsport is a clear case of tokenism. Clueless and amateurish. Puts the case for women in football back 10 years. Awful

@BTCare Fix a fault. They have only just come to BT and the engineer that installed in the beginning left things in a way he shouldn’t

@BTCare Can someone please confirm that an engineer is booked for my parents today please? Been promised it has been booked twice now and no one showed up. Feel that today is going to be the same story. Not happy about this level of service

@btsport Can you **** off censoring shit? I swear to ******* god If you mute Conor after he wins al move to sky asap

@btsport @BBCSport @NUFC @BBCMOTD this is the most horrid and horrid time to be toon fan. Ashley has GOT TO GO. He’s draining every breath out of this club. He’s a parasite. An evil parasite. #Ashleyout #ifrafagoeswego #nufc

@BTCare is there an issue with BT mobile in Newcastle area.. Lost all signal few hours bk and never had it since??

Urgh! Internet cut out an hour ago! the biggest issue is my smart bulbs won’t go off. #alexa not working either! @BTCare

@BTCare I hope so but not confident as I have been lied to twice already No idea when I will get an update Call centre said 2 more days at least but not optimistic. Terrible service

@BTCare I hope it has but been lied to twice already. No idea when I will get an update. No confidence you know what you are doing. VOL013-327165938565, VOL055599857292 , VOL0555998572922705. Please escalate for swift fix.

@thompsonbacon23 @psad2 @btsport @tfMichael1892 @rioferdy5 @mrjakehumphrey @jjenas8 When he bought the club the debt was half what it is now & was being repaid to the creditors (banks). The fact the club owes ~£145m to MASH is down to Ashley and no matter what the club makes as profit he doesn’t reduce the debt. So, where has the money gone?

I’ve never seen this #PLtonight before until tonight on BTsport, Richard Dunne critiquing Rafa Benitez on attractive football. Hahaha the ******* Wally scored about 80 own goals and did jack shit with his career didn’t he? #NUFC

@mrjakehumphrey @btsport The worst thing is Ashley has dragged the passion out of the fans. Fans now turn up out of obligation rather than any excitement of going to the match. The neglect of the facilities is shameful, spurs spent £250m in 10 years on theirs, Newcastle spent £10m in same time.

@BTCare are we having problems with the internet in Redcar

@btsport @EE Any idea when you will have your casting problem sorted out for ‘BT Sport on EE’ customers?

@BTCare when are you expecting the broadband issues to be fixed in Prudhoe, Northumberland??? #nointernet #nonetflix #kidsdrivingmemad #endoftheworld

@BTCare Terrible customer service I have now had both my telephone line and broadband shut off even though I pay my bills and BT have made the mistakes. I have not even had a case manager call me despite several reminders to them. To top it all off I am offered a £40 credit joke

@bt_uk Residential Chris, I have been chasing a resolution for months only to be continually fobbed off or completely ignored. Impossible to call (Black)Hawk as customer service reps do not exist.

@bt_uk I just had a telephone call from some claiming to be from BT saying my internet service will be terminated for 28 days due to it not being secure. I don’t have BT broadband or any other BT service. Please can you confirm this to be a scam call or not. Thankyou 😁

@amarmajidphotos @virginmedia @PlayAvengers Move to @bt_uk @amarmajidphotos you will defo get better customer service and they can arrange call back in such serious cases

@BTCare both my phone lines up and down like yoyos

@bt_uk They were fixing your land assets, installing a new line for YOUR new customer, so we’re doing your work. Also you are both owned by BT Group plc. You can all talk to each other so tell them this.

@bt_uk As soon as I type this it's back down again

@btbusinesscare They have but I am not sure if anything is actually going to be done about it. I said on the phone, this isn't a therapy session. I don't just need to get it off my chest and be 'understood,' I want to see a resolution and a recognition of the hassle it has caused.

@bt_uk Yes. Seems to be back up now but it's been intermittent since 12pm. Same issue as reported as other users on downdetector

@bt_uk people, avoid at all costs. Crap provider!!

@bt_uk due to have an engineer visit yesterday 2pm-4pm. #noshow with no further comms to advise why or re-book a time. Still the BT broadband issues persist, now 1 day off work down and countless issues unresolved - #customercomplaint