BT (British Telecom) Outage in Sacriston, County Durham, England

@bt_uk And I NEVER get 4g. Lucky to get 3g!

@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

@bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔

@Cazza7 @btsport That’s crap. 🤬

@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

@bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

@MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.

@bt_uk As ive said i will never have anything to do with bt again

@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

@CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

Hey @bt_uk it’s me again, another broadband drop out, another walk to the top of the village? Can you fix the problem at the exchange please as per openreach’s last advice

@bt_uk No. I have rejoined Sky. Your whole package and service is terrible.

@bt_uk @bickleynick I deleted/reinstalled the account on my iPhone but it happened once more. It now seems stable on both iPhone & iPad which makes me think it was some sort of server issue. Fingers crossed that it’s now stable. You might want to escalate internally to check what’s been happening.

@bt_uk Thanks for not responding all day 💔 fortunately your service held out through the f1 race so I didn't have to throw the telly out of the window.

@_SMXDZ The fake crowd drove me nuts. Im glad @btsport have the option not to have it. and I use Now TV which doesnt have it either. I'd rather use radio commentary than listen to him too -just a shame its never in sync!

@bt_uk Your internet is down again. The hub keeps flashing purple. This is the third time it's done this since we got your service this year.

@bt_uk internet keeps dropping and coming back up. Speed is fine on laptop when it’s running. Slow on PS4/phone though.

Would anyone like to share their experience of @bt_uk I am going to start a daily blog to share my experience. #rural life #Cornwall please pm me. 6 years of faulty line and 8 months of faulty broadband. I pay for a service I don’t receive! @BBCWatchdog

@bt_uk where do you get your staff trained? Some awful customer service

Still struggling; BT complaint IMP-105890472. Following some apparent changes this morning now have 4 impacted lines. No way to raise faults other than arranging engineer visits despite these obvious not being line faults. :-( @neilmcrae @btbusinesscare