BT (British Telecom) Outage in Sacriston, County Durham, England

@bt_uk ...... Your wifi is shit

@bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

@bt_uk The automated 'check my line' service isn't finding the fault.

@bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

@Gaz_House @btsport Or you could go down the night before. 😉

Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

I predict spurs to lose 5 -0 they are awful. @btsport

@btsport Steve McManaman has to be the worst co-commentator in the history of co-commentators #LIVBAR #ChampionsLeague

@BTCare @bt_uk again my WiFi has gone down. There has been no reports in my area and I have done everything the app has asked me to do. Can you please help

@themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

@SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

@mickskehan @Julieat30 Our coverage in the UK went off air with 1 minute of injury time to go ... No apologies at all **** you @btsport @btsportfootball

@rioferdy5 is a patronising prick “have to have played the game” it’s only bellends who’s argument has been lost who state shit like that, absolute ******* of a man #btsport #THFCVCITY

@BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc

Still paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom

@BTCare ah we are back to lousy phone line and intermittent access to internet again. Still at least BT closed my complaint. Not happy.

@BaseballBrit @btsport @MLB @Twitter To be fair @btsport are better than most other channels - usually two games a night on their ESPN channel. Too many Yankees and Red Sox games though and not enough @Rockies! @MLBTV just as bad - not equal coverage of all teams....🤔

What a ****** peach 🍑 that was! Get ******** in lad! #Perez #NUFC #BLANEW #FACup @AyozePG @btsportfootball @btsport

I didn't know @rioferdy5 was up Mike Ashleys arse. Just seen him talking utter shit on @btsport . The money we spent in championship was offset by by sales when we went down do the maths ffs before you come out with utter crap

That @btsport show was all about promoting next weeks fight night on PPV and it was shockingly shit! Bradley Skeete 1/66 got sparked in round 2 from half a left jab. The shows do not even slightly compare to @MatchroomBoxing 's setup.

@BTCare hi, re order reference VOL013-348911142055 I was promised a callback on Tuesday and nothing as happened. If you read the notes you’ll see it relates to the safety of my elderly mother. Unacceptable. Please arrange someone to call me with a SOLUTION. This is URGENT.

@StevenMcManaman I’ve never heard a commentator talk so much rubbish, “arsenal aren’t consistent enough”.... they are 20 games unbeaten, terrible commentary, bad bloke @btsport

Tense, tight, and overly optimistic scoring from #btsport Just the kind of fight that can end with a terrible decision #WilderFury

@BTCare I’ve viewed bill online. And for some reason unbeknown to me the bill has increased by £21 a month. The online team were very unhelpful and just ended online chat without me being able to respond or ask questions. They were taking 10 minutes at a time to reply. Terrible CS

@OscarJCMedia @bt_uk @BTCare @SkyUK internet but they use the @bt_uk lines, probably explains it... Constantly have to go onto 4G cause broadband is that bad!

@BTCare Internet is down in Durham. BT homepage showing no fault on line but connection has been intermittent for the last 24 hours 😞 Restarting hub does not work.

@BTCare Just the box, I stream HD tv off another device no problem.

@BTCare This root was tried 2 weeks ago with no solution I done with talking to bt its action time.!

@BTCare Obviously @BTCare don't really care at all. So long then you will never grace a property of mine again.

@BTCare It won't even load on WiFi too slow.

@btsport your punditry is ******* terrible, biased and one sided. You ******* bunch of nonces

@btsport @BBCSport @NUFC @BBCMOTD this is the most horrid and horrid time to be toon fan. Ashley has GOT TO GO. He’s draining every breath out of this club. He’s a parasite. An evil parasite. #Ashleyout #ifrafagoeswego #nufc

@BTCare is there an issue with BT mobile in Newcastle area.. Lost all signal few hours bk and never had it since??

Urgh! Internet cut out an hour ago! the biggest issue is my smart bulbs won’t go off. #alexa not working either! @BTCare

@BTCare I’ve agreed to pay £200 on 21/9 debt will be coming down. What’s irresponsible is a member of your staff telling lies.

@BTCare That’s not the case. First of all paul hasn’t been working with me since 2017? He also has failed to call me to get payments as agreed (I have memory loss he agreed to call me) I’ve rang him several times never returns call. He is telling lies. Check and you’ll see

@BTCare I hope so but not confident as I have been lied to twice already No idea when I will get an update Call centre said 2 more days at least but not optimistic. Terrible service

@BTCare I hope it has but been lied to twice already. No idea when I will get an update. No confidence you know what you are doing. VOL013-327165938565, VOL055599857292 , VOL0555998572922705. Please escalate for swift fix.

@mrjakehumphrey @btsport The worst thing is Ashley has dragged the passion out of the fans. Fans now turn up out of obligation rather than any excitement of going to the match. The neglect of the facilities is shameful, spurs spent £250m in 10 years on theirs, Newcastle spent £10m in same time.

@BTCare I have never had a video buffer since I took infinity 2 unlimited. BUT WAIT... I now get video buffering since I signed up for broadband plus or whatever it’s called. I get knocked out of YouTube after 2 clips. Not happy. Sometimes my speed plummets also. What’s going on?

@btsport @EE Any idea when you will have your casting problem sorted out for ‘BT Sport on EE’ customers?

@BTCare I have major speed issues with my broadband since upgrading to super-dooper + It used to be superb and now it’s poor at best. I would call you but I don’t think I have enough time left in my life to hang on the phone.

@BTCare Terrible customer service I have now had both my telephone line and broadband shut off even though I pay my bills and BT have made the mistakes. I have not even had a case manager call me despite several reminders to them. To top it all off I am offered a £40 credit joke

@mod234 @BTCare Wouldn't be too bad if BY used Twitter to update customers when there is a problem

@BTCare Wireless issues as in router being faulty?

@BTCare Not sure but it’s gradually got worse over time in fact since a sub box has been installed, Sky Q drops out every so often it’s slow and the range isn’t great either.

@6diddy6 @BBCMOTD @btsport @NUFC @NUFC_1980_1994 @chriswaddle93 Aye 3-0 down now. Good save by Kevin Carr who became a copper and give me and me mate a bollocking for making a racket playing SPOT against an old folks home.

Surprise surprise @virginmedia is down, again! apparently it’s for upgrades, Got cut off whilst on the phone sorting out leaving them! Now in the process of ordering up my @bt_uk FttP

. @bt_uk still the same service - no option but to cancel the direct debit and I’m sure you’ll be in touch 😡😡

@bt_uk The telegraph pole is being replaced outside my house. I asked the workmen if that was causing it and they said yes. Be back on in three hours! Poor show not warning us. We’re pensioners and my husband has Parkinson’s Disease. We need our phone line and internet connection.

@bt_uk @SkyHelpTeam @SkyUK Really disappointed in both companies. A simple switch screwed up, leaving me without service for 5 days and counting...shocking customer service on both sides

@bt_uk Says everything is ok but I have no dialling tone on my phone and the internet connection is down. (Am using 3G for this) thanks.

@bt_uk broadband speed below 1.4mbps - trying to work at home, help!

Why is it so hard to contact @BTCare. Cant find a phone number anywhere. All online questions and answers. That's no help. I need to call.....

@bt_uk is there issues with the signals as my signal has been crap ever since was told to update

@bt_uk No worries. I would have done all this online but your website doesn’t give the option. Eon website has this moving home feature and it worked no problem.

@bt_uk They’ve logged a complaint for me and told me to expect a call back today