BT (British Telecom)

BT (British Telecom) Outage Report in Stanley, County Durham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Stanley come from postal codes DH9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Stanley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Stanley, County Durham, England 10/29/2025 16:20

October 29: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stanley, County Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Durham, Blaydon-on-Tyne, Stanley, Newcastle upon Tyne, Crook, Gateshead and Sunderland.

Loading map, please wait...
City Problem Type Report Time
United KingdomDurham E-mail
United KingdomBlaydon-on-Tyne Internet
United KingdomStanley Internet
United KingdomBlaydon-on-Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Stanley, England

Latest outage, problems and issue reports in Stanley and nearby locations:

  • HarrymBarham Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, England

    Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

  • calthomson10 Callum Thomson (@calthomson10) reported from Newburn, England

    @btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.

  • RiskManager01 John McLackland (@RiskManager01) reported from Walker Gate, England

    @CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • d4rryl23 Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

  • MrsP1001 MrsP (@MrsP1001) reported from South Hetton, England

    @bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • John_P_Turner John Turner (@John_P_Turner) reported from South Shields, England

    @bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport

  • MrsP1001 MrsP (@MrsP1001) reported from Crook, England

    @bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

  • MrsP1001 MrsP (@MrsP1001) reported from Sunderland Bridge, England

    @bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SophieClaireB Sophia Benvenuto (@SophieClaireB) reported

    @bt_uk hi BT our internet and our neighbours is down - started around 75 minute of Liverpool game. Before you ask, no we don’t have a landline to text you from, only Broadband.

  • Suzanne39118650 Suzanne (@Suzanne39118650) reported

    @bt_uk I finally managed to get through to one of your people, having to report a non-existant fault to your automated service. I'm old enough to remember the BT tag line, "it's good to talk," it is indeed when you finally get through to a BT operative.

  • __junior10 🤝 (@__junior10) reported

    Wth is bt commentary talking about rd 9 and 10 have been clear Canelo rounds... How on earth was rd 10 even close... poor poor commentary. #CaneloPlant #btsport

  • Gooner1884 DB (@Gooner1884) reported

    @bt_uk This doesn’t work either, I’ve been through this several times. My complaint should’ve been escalated. I was told someone will get back to me

  • ZH956 TTNeb (@ZH956) reported

    Got through to @bt_uk via online chat. Been told I need to set up a new account for new address which none of the previous customer advisors told me to do. Apparently my correctly spelt forename, with an ë, is invalid. #MyNameIsValid #MyNameIsNotInvalid

  • bakerboiler Carole Baker (@bakerboiler) reported

    @bt_uk Never used BT wifi before. Still waiting for date options text and I’m due back to work soon.

  • daniel_arter Daniel Arter (@daniel_arter) reported

    @bt_uk My internet is not working everything buffers and I’ve reset it so many times

  • EricE73992326 Eric E (@EricE73992326) reported

    @bt_uk The entire experience has been ruined. It was impossible to avoid seeing the result of the fight. Absolutely useless. I will be taking this complaint further and will seek a full refund.

  • ManuelEMoreira Manuel Moreira Musa (@ManuelEMoreira) reported

    This dude Richie from @btsport is one of the worst card scorers I’ve seen. Mate has Plant winning all rounds.

  • WorsleyDress Worsley Dress Agency (@WorsleyDress) reported

    @bt_uk No fibre service for 48 hours. Getting passed from pillar to post with no update as to when the problem will be fixed. No TV and no internet. How can I work from home. It’s a joke. #BT