BT (British Telecom)

BT (British Telecom) Outage Report in Hebburn, South Tyneside, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hebburn, South Tyneside, England 01/24/2026 08:20

January 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hebburn, South Tyneside, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Blaydon-on-Tyne, Cramlington, Gateshead, Boldon Colliery, Washington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBlaydon-on-Tyne Internet
United KingdomCramlington Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

  • John_P_Turner John Turner (@John_P_Turner) reported from South Shields, England

    @bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

  • joshybanyard Josh Banyard (@joshybanyard) reported from Longbenton, England

    As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

  • Ted202_ David (@Ted202_) reported from Shiremoor, England

    @mrjakehumphrey @themichaelowen @Robbie9Fowler @LFC @LivEchoLFC @TheRedmenTV @TheAnfieldWrap @AnfieldHQ @btsport @ChampionsLeague Not bad when McManaman amassed about 11 of them

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

  • timtamw88 Tamara Watts (@timtamw88) reported from Blyth, England

    @bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

  • JohnRobson18 John Robson (@JohnRobson18) reported from Wallsend, England

    I predict spurs to lose 5 -0 they are awful. @btsport

  • Sturrock85 Andrew Sturrock (@Sturrock85) reported from Whitley Bay, England

    I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk ...... Your wifi is shit

  • xToonsend Dominic Townsend (@xToonsend) reported from Washington, England

    The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

  • DUDSY31 BRYAN HEYWOOD (@DUDSY31) reported from South Shields, England

    @themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from North Gosforth, England

    @bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!

  • MbShizzzle MBShizzzle (@MbShizzzle) reported from South Shields, England

    @SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The automated 'check my line' service isn't finding the fault.

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • mulcs85 John Mulcahy (@mulcs85) reported from Newcastle upon Tyne, England

    @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

  • flipflops1982 Philip Robinson (@flipflops1982) reported from Shiremoor, England

    @bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

  • TVBCJonpaul Jonpaul Heron (@TVBCJonpaul) reported from Newcastle upon Tyne, England

    Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • mummyemptyarms Charley D 💙 (@mummyemptyarms) reported

    @bt_uk Not had our phone call yet. Can't say I'm surprised about it. Can you please confirm what time we will be called? As I said, we have terrible signal so need to make sure we will actually be able to receive our call from BT.

  • dexdent Dell Red Devil (@dexdent) reported

    @chris_sutton73 Going to get in trouble with @btsport with your anti Man Utd comments.

  • TheBlackSmudge Otherwise, Squid Incoming... (@TheBlackSmudge) reported

    @bt_uk these companies don't respect you, they certainly think you're an idiot, in fact they probably hate you. the longer you stay out of their contracts the better.

  • CatriRose Rosie (@CatriRose) reported

    @bt_uk That’s fine, except BT told me I had to pay £14/m and that was my only option and were happy for me to cancel my whole contract. It was only when I googled I found out the alternative. Clearly HT happy to rip off unknowing customers

  • samhowson Sam Howson (@samhowson) reported

    @bt_uk Appalling customer service continues. There is no evidence on our account of not having any broadband or phone line provided for 6 weeks following a storm. Continued to be billed, £43 taken each month, no apology, service, system isn't joined up and provides no support.

  • CyclingEurope Andrew P. Sykes (@CyclingEurope) reported

    The @VodafoneUK advert says their broadband is “5 times as reliable…”. When I changed to Vodafone broadband (because it was cheaper) it regularly stopped working. I went back to @BT_UK, paid more and got a great service.

  • bamxbam89 Gemma Craig (@bamxbam89) reported

    @bt_uk Had issues with my bt box. The TV repeatedly turns on and off. 2 TV’s have broken and we’re now on our third. It’s clearly a box issue and not a TV issue. We had a new box a few months ago but it’s still happening. Currently paying £80 a month for this. How do I cancel?

  • sharon42409998 sharon (@sharon42409998) reported

    @bt_uk I’m furious, spent 1 hour on the phone today ,after feeling I’ve been pushed into a package which I wasn’t given the full information. I opened a complaint, within hours I’ve been told the complaint been closed? I’ve had no contact from yourselves to discuss an outcome .

  • trimbone Andrew Trimnell (@trimbone) reported

    @bt_uk This has been reported twice already, not heard from anybody apart from an email stating your complaint has been resolved. Unbelievable. The work standard is a disgrace, with the damage to brickwork, no weather proofing, poor cable rooting, no cable protection.

  • CatriRose Rosie (@CatriRose) reported

    @bt_uk Hi Dee, I spoke to BT on the phone and they want £14 extra a month (I am paying £30/m so 50% increase) to make sure I have wifi in every room. I am still within my 14 day cancellation period and BT would rather me cancel & go with Sky than give any better price!