BT (British Telecom) Outage Report in Hebburn, South Tyneside, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Bedlington, Stanley, Gateshead, South Shields, North Shields, Blaydon-on-Tyne, Blyth and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Bedlington |
Internet | |
| Stanley |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Community Discussion
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BT (British Telecom) Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Julie Gallagher
(@JulieGal1234) reported
from
Longbenton, England
@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Andy burness
(@Andyburness2) reported
from
Longbenton, England
@btsport Turn ur phone on silent u stupid old prick
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Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Tayler
(@taylersant) reported
from
Newburn, England
@bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!
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gary littlemore
(@glne12) reported
from
Longbenton, England
Terrible @btsport sort it out
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Karen Brown
(@kphilchris) reported
from
Ouston, England
@BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right
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🐢gman scouser Hughes 😬☠️
(@gman_hughes) reported
from
Ryton, England
@bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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john suffok charter
(@Johnsuffol) reported
@bt_uk hi i have reported 2 damaged phone boxes via customer services and received no response ..Who do i contact about this please
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Arlasoft
(@ArlasoftRetro) reported
@WorkTheSpace @bt_uk Is this BT business or residential? We had great service from business/openreach during installation, but we (touch wood) haven't had anything go wrong yet.
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Diane O'Connor
(@dicon121081) reported
@SkyHelpTeam every single day this week broadband has gone down during the day. I know you say this is @bt_uk doing work but this is #Ridiculous! Funny that it is off all day but comes on around 1am until 9.30am. #cantwork
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Sixtails
(@sixtails66) reported
@bt_uk my FTTP is down, the hub has turned orange. Are there network issues? I’m working from home so need to know what to tell my employer
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FPL REECE
(@RipplerDa) reported
@bt_uk hey, my internets been down since last night and I’m working from home so need it fixing. 49 Windlass Way DE21 7UH
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Nellie
(@NellieAilwyns) reported
@bt_uk unbreakable wifi? BT has lost my email held for 21 years - 7 days on you can't say what's happened or whether it can be fixed. all that after shutting down the account for bill non payment which you admit was raised in error. how about an unbreakable BT customer service offer?
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Rob Malloy
(@RJMalloy88) reported
@WorkTheSpace @bt_uk I had a problem before that and they kept saying everything was OK because it was only intermittent. After months they finally got an engineer to come out and they had messed up installing a line after years of having the internet
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Sarel Bezuidenhout
(@SarelCB) reported
@bt_uk upload speed issues since Monday in the Addlestone, Surrey area. Upload speeds are below 1MBps (avg 0.4MBPS) and download speeds are about 10MBPS lower than I was getting last month
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Jack
(@WorkTheSpace) reported
@FFScout_Mark @bt_uk I don't think I've ever had such a terrible experience with any company. I've been left chasing constantly, even now having got to their higher level complaints I'm running into the same issues, the word 'sorry' loses a lot of meaning after you hear it for the 8th time
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denzil
(@dnzlmathias) reported
Ever since the switch, within the same house where I used to golet decent network with @bt_uk I have been getting rare to no service with @EE. I called today with that regard, explaining that I work from home and need the service. But I was refused solutions for whatever reasons.