BT (British Telecom)

BT (British Telecom) Outage Report in Hebburn, South Tyneside, England

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The latest reports from users having issues in Hebburn come from postal codes NE31.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hebburn, South Tyneside, England 03/31/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (14%)

    E-mail (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hebburn, South Tyneside, England

The most recent BT (British Telecom) outage reports came from the following cities: Hebburn, Newcastle upon Tyne, Gateshead, Sunderland, Bedlington, South Shields, Blyth, Chester-le-Street, Seaham, Cramlington, Wallsend and Stanley.

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City Problem Type Report Time
United KingdomHebburn E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

  • flipflops1982 Philip Robinson (@flipflops1982) reported from Shiremoor, England

    @bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

  • joshybanyard Josh Banyard (@joshybanyard) reported from Longbenton, England

    As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk ...... Your wifi is shit

  • JohnRobson18 John Robson (@JohnRobson18) reported from Wallsend, England

    I predict spurs to lose 5 -0 they are awful. @btsport

  • MbShizzzle MBShizzzle (@MbShizzzle) reported from South Shields, England

    @SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

  • timtamw88 Tamara Watts (@timtamw88) reported from Blyth, England

    @bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

  • John_P_Turner John Turner (@John_P_Turner) reported from South Shields, England

    @bt_uk Queried business bills, however, billing team are unwilling to discuss/explain the issues raised. Service has now been suspended and billing team refusing to engage without payment being made. This is nothing short of blackmail! @MoneyTelegraph @TimesBusiness

  • Sturrock85 Andrew Sturrock (@Sturrock85) reported from Whitley Bay, England

    I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

  • TVBCJonpaul Jonpaul Heron (@TVBCJonpaul) reported from Newcastle upon Tyne, England

    Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

  • calthomson10 Callum Thomson (@calthomson10) reported from Newburn, England

    @btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.

  • xToonsend Dominic Townsend (@xToonsend) reported from Washington, England

    The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

  • mulcs85 John Mulcahy (@mulcs85) reported from Newcastle upon Tyne, England

    @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The automated 'check my line' service isn't finding the fault.

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from North Gosforth, England

    @bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!

  • MrsP1001 MrsP (@MrsP1001) reported from Chester-le-Street, England

    @bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

  • DUDSY31 BRYAN HEYWOOD (@DUDSY31) reported from South Shields, England

    @themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • matttheflamingo the friendly flamingo (@matttheflamingo) reported

    Hi @bt_uk, it’s nearly our one-month anniversary of my internet being broken and you doing nothing to fix it. If we’re exchanging gifts, perhaps you could restore my internet and in return I won’t switch to another provider? Thanks ✨

  • RawlyP Peter Rawlinson (@RawlyP) reported

    @Andrew_Frankel @bt_uk I'd like to know who they are actually 'busy' speaking to when we are put into these never ending hold queues. I don't know anyone who actually ever successfully reaches an operator without the the infernal hold and litany of excuses and fake apologies.

  • wilsopw pete wilson (@wilsopw) reported

    @Andrew_Frankel @bt_uk I can’t think of one customer centric company that doesn’t have the same kind of disregard for customers. Broadband, Car insurance and banks the worst offenders. However retailers catching up fast!!!

  • 2Bartsimpson Bartlomiej Polski Fizio (@2Bartsimpson) reported

    @bt_uk I want my call listened to ! I want someone higher up in BT to take note. Your system do not communicate. Faults are not going through to open reach. No action is being taken. Your poor call handlers have to deal with this it’s not fair for all involved. Sort it out BT

  • Andrew_Frankel Andrew Frankel (@Andrew_Frankel) reported

    @RawlyP @bt_uk That’s because it never happens. Ever. Oxymoronic tautology entirely intended.

  • JoAnneNadler Jo-Anne Nadler (@JoAnneNadler) reported

    @bt_uk So go on - put me out of my misery. How the heck do you register a fault on someone else’s line? Not at all obvious via your ludicrously customer repelling website. You’re leaving a nonogenarian relative without service so how do I alert you?

  • Kes58158303 Kes (@Kes58158303) reported

    @bt_uk Any fix for why the Hybrid connect is flashing blue only. No connection just yet from it. Left it like this for a good while too. Moving houses and was told to order this as it will allow me to have a connection through December as my activation is not till January. Help

  • andmick Andrew Mickel (@andmick) reported

    @bt_uk I have a problem with my fibre optic connection, @OpenreachHelp have been out a few times, everytime the wrong engineer has been sent by @bt_uk and they have left without doing anything. On the BT fault tracker, it says the fault has been fixed, when it hasn't. Please help

  • MrPeteEdwards Pete Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿 📷 👨‍🍳 (@MrPeteEdwards) reported

    @bt_uk Decided to stay with sky (for now) in light of this issue. It's to do with the 'auto hdmi match frame rate' - this doesnt seem to work on the BT BOX PRO

  • Nathan53937963 Nathan (@Nathan53937963) reported

    @bt_uk We’ve had big broadband problems for 2 weeks! Engineer changes the face of the broadband socket box however NOT THE BACK PLATE! Still the old socket. half a job! Broadband very very slow only 14 download!! REALLY?? paying for 28 Very stressful and not being resolved.