BT (British Telecom) Outage in Washington, Sunderland, England

Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

@bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

@IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

I predict spurs to lose 5 -0 they are awful. @btsport

@btsport Steve McManaman has to be the worst co-commentator in the history of co-commentators #LIVBAR #ChampionsLeague

@themichaelowen talking utter fkn shit!!! On @btsport on the other hand @mrjakehumphrey talks total sense! #nufc #newcastle #toon

The only negative thing about watching this cracking Toon win is having to listen to that **** Michael Owen chat shit after it #NUFC #btsport

@SFC_Kristian @btsport @mrjakehumphrey He mate. He literally sounds gutted about the goals! Biased as ****

@mrjakehumphrey @themichaelowen @Robbie9Fowler @LFC @LivEchoLFC @TheRedmenTV @TheAnfieldWrap @AnfieldHQ @btsport @ChampionsLeague Not bad when McManaman amassed about 11 of them

@mickskehan @Julieat30 Our coverage in the UK went off air with 1 minute of injury time to go ... No apologies at all **** you @btsport @btsportfootball

@rioferdy5 is a patronising prick “have to have played the game” it’s only bellends who’s argument has been lost who state shit like that, absolute ******* of a man #btsport #THFCVCITY

@BTCare Line has dial tone but crackles and hub light orange. It's deja vu. Doesn't seem to happen as often as it did when engineers finally fixed line problem last year, but it's annoying that the crackle has returned and speeds have dipped etc

Still paying for @bt_uk @BTCare and get getting less than full service and yet to be compensated for the hell that was BT between Aug and end of October. 2019 now and can't hear people speak on a landline @Ofcom

@BTCare ah we are back to lousy phone line and intermittent access to internet again. Still at least BT closed my complaint. Not happy.

@BaseballBrit @btsport @MLB @Twitter To be fair @btsport are better than most other channels - usually two games a night on their ESPN channel. Too many Yankees and Red Sox games though and not enough @Rockies! @MLBTV just as bad - not equal coverage of all teams....🤔

I didn't know @rioferdy5 was up Mike Ashleys arse. Just seen him talking utter shit on @btsport . The money we spent in championship was offset by by sales when we went down do the maths ffs before you come out with utter crap

3 football live matches on @SkySports but NONE on @btsport today - absolutely SHIT

No subtitles on @btsport Score .... u ******* SHIT

That @btsport show was all about promoting next weeks fight night on PPV and it was shockingly shit! Bradley Skeete 1/66 got sparked in round 2 from half a left jab. The shows do not even slightly compare to @MatchroomBoxing 's setup.

With the poor weather forecast for tomorrow why not stay warm in the house and watch the mighty @EnglandHockey take on Belgium in the #HWC2018 semi final. Live on @btsport at 10.30am. #ThePride 🦁 #Supporttheboys #DannyKerryisourhero #middletonforSPOTY #Givehimastatue

@BTCare hi, re order reference VOL013-348911142055 I was promised a callback on Tuesday and nothing as happened. If you read the notes you’ll see it relates to the safety of my elderly mother. Unacceptable. Please arrange someone to call me with a SOLUTION. This is URGENT.

@StevenMcManaman I’ve never heard a commentator talk so much rubbish, “arsenal aren’t consistent enough”.... they are 20 games unbeaten, terrible commentary, bad bloke @btsport

Tense, tight, and overly optimistic scoring from #btsport Just the kind of fight that can end with a terrible decision #WilderFury

@BTCare I’ve viewed bill online. And for some reason unbeknown to me the bill has increased by £21 a month. The online team were very unhelpful and just ended online chat without me being able to respond or ask questions. They were taking 10 minutes at a time to reply. Terrible CS

@OscarJCMedia @bt_uk @BTCare @SkyUK internet but they use the @bt_uk lines, probably explains it... Constantly have to go onto 4G cause broadband is that bad!

The women conducting the post match interviews on @btsport is a clear case of tokenism. Clueless and amateurish. Puts the case for women in football back 10 years. Awful

@BTCare Internet is down in Durham. BT homepage showing no fault on line but connection has been intermittent for the last 24 hours 😞 Restarting hub does not work.

@BTCare Just the box, I stream HD tv off another device no problem.

@BTCare This root was tried 2 weeks ago with no solution I done with talking to bt its action time.!

@BTCare Obviously @BTCare don't really care at all. So long then you will never grace a property of mine again.

@BTCare It won't even load on WiFi too slow.

@BTCare Fix a fault. They have only just come to BT and the engineer that installed in the beginning left things in a way he shouldn’t

@BTCare Can someone please confirm that an engineer is booked for my parents today please? Been promised it has been booked twice now and no one showed up. Feel that today is going to be the same story. Not happy about this level of service

@btsport your punditry is ******* terrible, biased and one sided. You ******* bunch of nonces

@btsport @BBCSport @NUFC @BBCMOTD this is the most horrid and horrid time to be toon fan. Ashley has GOT TO GO. He’s draining every breath out of this club. He’s a parasite. An evil parasite. #Ashleyout #ifrafagoeswego #nufc

@BTCare is there an issue with BT mobile in Newcastle area.. Lost all signal few hours bk and never had it since??

Urgh! Internet cut out an hour ago! the biggest issue is my smart bulbs won’t go off. #alexa not working either! @BTCare

@BTCare I’ve agreed to pay £200 on 21/9 debt will be coming down. What’s irresponsible is a member of your staff telling lies.

@BTCare That’s not the case. First of all paul hasn’t been working with me since 2017? He also has failed to call me to get payments as agreed (I have memory loss he agreed to call me) I’ve rang him several times never returns call. He is telling lies. Check and you’ll see

@BTCare I hope so but not confident as I have been lied to twice already No idea when I will get an update Call centre said 2 more days at least but not optimistic. Terrible service

@BTCare I hope it has but been lied to twice already. No idea when I will get an update. No confidence you know what you are doing. VOL013-327165938565, VOL055599857292 , VOL0555998572922705. Please escalate for swift fix.

@thompsonbacon23 @psad2 @btsport @tfMichael1892 @rioferdy5 @mrjakehumphrey @jjenas8 When he bought the club the debt was half what it is now & was being repaid to the creditors (banks). The fact the club owes ~£145m to MASH is down to Ashley and no matter what the club makes as profit he doesn’t reduce the debt. So, where has the money gone?

I’ve never seen this #PLtonight before until tonight on BTsport, Richard Dunne critiquing Rafa Benitez on attractive football. Hahaha the ******* Wally scored about 80 own goals and did jack shit with his career didn’t he? #NUFC

@mrjakehumphrey @btsport The worst thing is Ashley has dragged the passion out of the fans. Fans now turn up out of obligation rather than any excitement of going to the match. The neglect of the facilities is shameful, spurs spent £250m in 10 years on theirs, Newcastle spent £10m in same time.

@BTCare I have never had a video buffer since I took infinity 2 unlimited. BUT WAIT... I now get video buffering since I signed up for broadband plus or whatever it’s called. I get knocked out of YouTube after 2 clips. Not happy. Sometimes my speed plummets also. What’s going on?

@btsport @EE Any idea when you will have your casting problem sorted out for ‘BT Sport on EE’ customers?

@BTCare I have major speed issues with my broadband since upgrading to super-dooper + It used to be superb and now it’s poor at best. I would call you but I don’t think I have enough time left in my life to hang on the phone.

@mod234 @BTCare Wouldn't be too bad if BY used Twitter to update customers when there is a problem

@bt_uk Again, I'm asking where it says that you don't support that on your website. It clearly gives the settings for POP3 and describes it as a permitted way to access the service. And, once again, I'm not asking for technical support with a client, but with the service itself.

@btsportmotogp @MotoGP @btsport Mmm,if you never done your wheelie....you might not have been involved Maverick...but Lorenzo is to blame.

@bt_uk I require a call back asap! As romeo on bt live chat has told me there has never been a call booked in on my account.

@bt_uk Forget the "free" gifts. A fit for purpose service would be good.

@bt_uk The speed is never what is advertised and promised - always slower in my experience.

Atrocious customer service from @BritishTelecom @btsport Send me an email telling me they are going to put up my TV service by £4 per month, and I can't get through to them to understand what percentage increase that is.

@bt_uk has anybody else noticed that the guaranteed broadband speed has been reduced, mine was 25mbs now it is 21, expecting it to go down to 20 next month, feel like the guarantee is not worth the paper it is written on

@bt_uk Told he may need access but may not. Plugged my phone in. It's not working.

@bt_uk appalling customer experience. This is the 2nd time Glyn from the case management team failed to call me on schedule time

@bt_uk Ive done this already, then i get a text asking whether i want to continue with my complaint... of course i do, the whole process of dealing with BT makes my blood boil !