Is BT (British Telecom) having an outage in Washington, Sunderland, England?

@BTCare This root was tried 2 weeks ago with no solution I done with talking to bt its action time.!

@BTCare Obviously @BTCare don't really care at all. So long then you will never grace a property of mine again.

@BTCare It won't even load on WiFi too slow.

@BTCare Fix a fault. They have only just come to BT and the engineer that installed in the beginning left things in a way he shouldn’t

@BTCare Can someone please confirm that an engineer is booked for my parents today please? Been promised it has been booked twice now and no one showed up. Feel that today is going to be the same story. Not happy about this level of service

@btsport your punditry is ******* terrible, biased and one sided. You ******* bunch of nonces

@btsport @BBCSport @NUFC @BBCMOTD this is the most horrid and horrid time to be toon fan. Ashley has GOT TO GO. He’s draining every breath out of this club. He’s a parasite. An evil parasite. #Ashleyout #ifrafagoeswego #nufc

@BTCare is there an issue with BT mobile in Newcastle area.. Lost all signal few hours bk and never had it since??

Urgh! Internet cut out an hour ago! the biggest issue is my smart bulbs won’t go off. #alexa not working either! @BTCare

@BTCare I’ve agreed to pay £200 on 21/9 debt will be coming down. What’s irresponsible is a member of your staff telling lies.

@BTCare That’s not the case. First of all paul hasn’t been working with me since 2017? He also has failed to call me to get payments as agreed (I have memory loss he agreed to call me) I’ve rang him several times never returns call. He is telling lies. Check and you’ll see

@BTCare I hope so but not confident as I have been lied to twice already No idea when I will get an update Call centre said 2 more days at least but not optimistic. Terrible service

@BTCare I hope it has but been lied to twice already. No idea when I will get an update. No confidence you know what you are doing. VOL013-327165938565, VOL055599857292 , VOL0555998572922705. Please escalate for swift fix.

@thompsonbacon23 @psad2 @btsport @tfMichael1892 @rioferdy5 @mrjakehumphrey @jjenas8 When he bought the club the debt was half what it is now & was being repaid to the creditors (banks). The fact the club owes ~£145m to MASH is down to Ashley and no matter what the club makes as profit he doesn’t reduce the debt. So, where has the money gone?

I’ve never seen this #PLtonight before until tonight on BTsport, Richard Dunne critiquing Rafa Benitez on attractive football. Hahaha the ******* Wally scored about 80 own goals and did jack shit with his career didn’t he? #NUFC

@mrjakehumphrey @btsport The worst thing is Ashley has dragged the passion out of the fans. Fans now turn up out of obligation rather than any excitement of going to the match. The neglect of the facilities is shameful, spurs spent £250m in 10 years on theirs, Newcastle spent £10m in same time.

@BTCare I have never had a video buffer since I took infinity 2 unlimited. BUT WAIT... I now get video buffering since I signed up for broadband plus or whatever it’s called. I get knocked out of YouTube after 2 clips. Not happy. Sometimes my speed plummets also. What’s going on?

@btsport @EE Any idea when you will have your casting problem sorted out for ‘BT Sport on EE’ customers?

@BTCare I have major speed issues with my broadband since upgrading to super-dooper + It used to be superb and now it’s poor at best. I would call you but I don’t think I have enough time left in my life to hang on the phone.

@mod234 @BTCare Wouldn't be too bad if BY used Twitter to update customers when there is a problem

@BTCare They said open reach had a problem that needs manual fixing. Open reach was supposed to do work oct 8 so why was I not informed there was a problem until after I called on oct 15. Now I am without internet and tv! They said they will update me oct 22 then book an engineer to come

@BTCare If you're happy that your "correct levels" are shit then fine

@BTCare it was clear from the first tweet that explanation wasnt required and that a disgusted customer getting unjustifyable price hikes at the start of a contract was hoping for more than you read from the big book of vague excuses. You clearly have no desire to help at all

@BTCare No error messages of any kind...the connection just goes down.

@BTCare Local area has an issue (probably same as yesterday I’d guess) - not logged to me personally.

@BTCare Working again last night and first thing, now down again and problem tracker showing a outage again!! This is disappoining BT 🙁

@BTCare Hi Rita. We have been having problems with connection since we got BT broadband. We have made numerous calls over the years and we’re told to turn it off / on again, etc. We received a new Hub a couple of weeks ago and our bandwidth was increased last week...still not working!

@BTCare Tried to. Internet is still off. Phone crackle back and the BTTV box keeps closing down. Two weeks after it seemed fixed I'm now it seems I'm back at square one.

@BTCare intermittent BB again this morning, useless service, how do I report a fault #btbroadbandjunk

Hi @BTCare @bt_uk my broadband connection has gone down for the millionth time...that’s just this week...we have spent so much time on the phone to India we now have pen pals and have arranged house swaps...btw I pay a lot of money for this so I expect it to work...all the time!