BT (British Telecom)

BT (British Telecom) Outage Report in Durham, England

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The latest reports from users having issues in Durham come from postal codes DH1.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Durham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Durham, England 10/29/2025 19:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Durham, Stanley, Crook, Seaham, Shildon, Gateshead, Sunderland and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomDurham E-mail
United KingdomStanley Internet
United KingdomCrook Wi-fi
United KingdomDurham Internet
United KingdomSeaham Phone
United KingdomDurham E-mail

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • 1972wilksy Chris Wilks (@1972wilksy) reported from Chilton, England

    @bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

  • baldymanali Alastair Smith (@baldymanali) reported from Gateshead, England

    @bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • gerrinnesmac Gerry1nnes (@gerrinnesmac) reported from Peterlee, England

    @bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • 1972wilksy Chris Wilks (@1972wilksy) reported from Chilton, England

    @bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • chris_jelley Dr Chris Jelley (@chris_jelley) reported from Durham, England

    10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk As ive said i will never have anything to do with bt again

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

  • DanielJenks89 Daniel Jenks (@DanielJenks89) reported from Sunderland Bridge, England

    @bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

  • PHoare1963 Dr Peter Hoare ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?

  • foslar71 Peter Foster (@foslar71) reported from Consett, England

    Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

  • d4rryl23 Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Andy_Watt Andy Watt (@Andy_Watt) reported

    @bt_uk I can’t give an account number as the order apparently didn’t process. Already cancelled as keeping it would have meant no internet access for over 2 weeks (needed for work and kids’ entertainment). Losing a customer before they get the service is some achievement!

  • adieb70 woof (@adieb70) reported

    What a bunch of **** wits on #ucl #btsport absolute idiots

  • realashbennett AshBennett (@realashbennett) reported

    @bt_uk hi BT new customer here, waited in all day for your engineer to install my internet, 1-6 turned up at 6:10pm to say sorry it’s to dark to install now. And now being told 18th of January next appointment? Wth! #customerexperience #watchdog

  • jdubz_d DJdubz (@jdubz_d) reported

    If you want a really dreadful shopping experience and want to have to chase a company( who have no phone or chat support only 2 day response email ) to take back a faulty item that THEY WANT YOU TO PAY TO RETURN then shop with @bt_uk they are BEYOND USELESS and act illegally!

  • JxstJordy 𝙑𝙄𝘾𝙀|JᴏʀᴅʏClaus (@JxstJordy) reported

    @bt_uk @OpenreachHelp Please pass on my thanks to James (covers the PO7/8 area). Unlike previous visits, James spent a lot of time trying to diagnose our internet issue which has been going on for months. He was very attentive and actually wanted to help us solve our problem.

  • snypa919 Adhrees Rahman (@snypa919) reported

    @bt_uk hey I can’t get the bt sport app to work in PlayStation 5 it says Can not connect to server all other apps work fine, help please ??

  • regisgoldens Debbie (@regisgoldens) reported

    @bt_uk no internet for 8 hours now on a new contract with fibre that you promised would be the best customer service can’t help im terminating this new contest now not fit for purpose zero help !!!!!

  • StevenKynman Steven Kynman (@StevenKynman) reported

    @SaxonKate @virginmedia @bt_uk Good to know. Lost two days of recording to VM being “down” I’m making some calls tomorrow. If they can vaguely match Virgin’s fibre speeds, I’m leaving.

  • pjlofty Patrick Loftus (@pjlofty) reported

    Hands up.Always criticised BTSport for Utd players covering City but tonight is dreadful.Compère must hv won a comp(disaster)Lescott/Barry done no homework.Why does Foden not play in league??? Let me help you boys played more League mins than Messi or Xavi at same age. F annoyed

  • choppersmiffy Mike Smith (@choppersmiffy) reported

    My @btsportfootball loading every 2 mins every game. Is it my wifi or is anyone else having issues with #BTSport If it is my wifi I’ll have to sack off @virginmedia