BT (British Telecom) Outage Report in Durham, England
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (15%)
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Wi-fi (14%)
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Phone (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Sunderland, Gateshead, Newton Aycliffe, Seaham, Consett, Durham and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Internet | |
| Sunderland |
Internet | |
| Sunderland |
Wi-fi | |
| Sunderland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Michael Chaney
(@ChaneyMichael) reported
from
Dunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?
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Steve Wallwork
(@stevewallwork) reported
from
Annfield Plain, England
@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Mike Charlston
(@mikecharlston) reported
from
Witton-le-Wear, England
@bt_uk We currently have @skytv but after a week of little to no signal, the sky engineers have confirmed it’s an issue with trees out issue of our garden so sky looks like a no go! We currently have sky q in three rooms, do bt allows three boxes in the same house??
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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John Michael Shaw
(@TherealJMShaw) reported
@bt_uk Are you kidding me? You can't fix my dodgy internet so I book an appointment to upgrade to fibre in late Nov, get an appointment for today. Spend all day waiting in between 1-6pm, get a call at 5:50 telling me you cant do it and the next apps on the 23rd of feb?
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Dave Flower
(@DaveFlower6) reported
The exceptional service @bt_uk continues.Had a call from Fouzia in the Customer Complaint team yesterday who couldnt update me as it was a Sunday.Promised me she would phone back today with updates..nothing. Now passing this over to @Ofcom for them to take this up & @BBCWatchdog
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lawman
(@Jimmilaw) reported
@bt_uk And you charge etc for a service you should be giving the customer anyway
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Sam Curran
(@SamCurran13) reported
@bt_uk Thanks James. I’m well thanks. Hope you are too. These phone books seem to have been put through every letterbox in my area. I wonder if it could be a request only service as the vast majority have already been thrown out or recycled.
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mattpoll
(@mattpoll3781) reported
@bt_uk Went with bt because I wanted bt sport. Bt said because of poor signal I could only get it as app on my phone so I left for sky and now have bt sport in HD on my tv
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Owen Watkins
(@owenmawatkins) reported
@virginmedia I’d like to discuss cancelling the service or a significant price reduction). The latest increase to £45/month for 100mb broadband is almost double the cost of @bt_uk service at 150mb.
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Alex Sievewright: Doomscroller
(@AlexSievewright) reported
@bt_uk It's still not working. It's dropping connection all the time.
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Owen Watkins
(@owenmawatkins) reported
@virginmedia Noted, thanks. Chat is down and I assume the community forum is unable to give me a price reduction or cancel the service? @bt_uk could you please manage the switch from your end?
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estelle gargan
(@GarganEstelle) reported
@bt_uk Terrible wifi yet again apparently our walls are too thick and we need boosters, I have a booster in my room and still can’t get wifi 🙃
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safe-c
(@jrsafec) reported
@btsportfootball @btsport . Goodbye BT Sport. No fun watching FA Cup with commentaries about NFL football and adverts for glasses So unprofessional . Please get your act together and provide a better service