BT (British Telecom) Outage Report in Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Durham come from postal codes DH1.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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Wi-fi (15%)
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E-mail (12%)
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Phone (9%)
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Total Blackout (5%)
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TV (2%)
Live Outage Map Near Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Sunderland, Gateshead, Chester-le-Street, Seaham, Newton Aycliffe, Durham, Bishop Auckland, Spennymoor, Stanley, Washington, Consett, Boldon Colliery and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Gateshead |
Internet | |
| Chester-le-Street |
Internet | |
| Chester-le-Street |
Internet | |
| Gateshead |
Internet | |
| Seaham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk broadband down (again). Not getting unlimited 4g on my 2 Sims despite 2 advisors telling me I would when I rang up (twice) that is part of my halo plan. Not happy
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
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Chris Wilks
(@1972wilksy) reported
from
Chilton, England
@bt_uk @BTCare Hi. Got problem with my broadband which one of your advisers told me on the phone is getting fixed. But I'm not getting unlimited 4g that I should be getting on my halo account. Spoke to 2 advisors and still hasn't been sorted despite them both promising to
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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Steve Wallwork
(@stevewallwork) reported
from
Annfield Plain, England
@lynseyhipgrave1 @btsport @sjsidwell I think we know the answer to that one Lynsey. Our record is traditionally poor on Boxing Day anyway.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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katie richmond.
(@katienaylorxx) reported
Nobody in the world should ever use @bt_uk wonder if you will talk to me now you get bad publicity!!
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Sue
(@sw18780774) reported
@bt_uk Why when your attitude is like or leave and you all but admit that it’s impossible to provide super fast broadband to many of us YET you advertise it as possible and we pay for a service that is impossible for you to provide That is total misrepresentation of your service
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Grahame Penney
(@gpenney2009) reported
@lizzychapman23 @btsport I muted mid way through first half it was that bad and obvious just watched the goals with commentary on, to say the handball was not even on target sums it up, absolute disgrace.
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Simon Hand
(@simon_hand) reported
from
Sale, England
@brownhill76 @btsport He wasn’t doing to bad before the goal as it seemed he was just enjoying a very open game, but that changed after Walton claimed the goal should have been ruled out
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Stephen
(@Stephen10772663) reported
@bt_uk To be honest Alannah we have had enough of the issues, slow wifi speeds, I have records from speed tests for a month, you had an engineer out still had issues, you sent wifi discs out which only work on wireless mode1, but my skyq mini boxes only work on wireless mode 2 ???
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David Kearney
(@DavidKe1234) reported
@Mcfcok71 @btsport He should never be a commentator ever. Why can it not be a hand ball.
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Luke Pepperell
(@PepperellLuke) reported
@bt_uk I don’t have Halo and was told on the phone I can upgrade but I’m not paying extra when it’s not my fault my service is not performing as expected
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sarah 🌻
(@sxrxhjx) reported
@bt_uk Hi, I've just switched to BT & since my old number transferred to the new SIM I'm now getting a 'PDP authentication' error when I try to access data. I've tried resetting the network settings and taking my SIM out and waiting before putting it back in but neither worked.
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Chris Barker
(@itbereetyooth) reported
@btsport @btsportfootball 4 1/2 yrs for a £90m player to start actually living up to his fee, wonders will never cease
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Tone Coles
(@tonecoles180) reported
@bt_uk If my line has been stable for 28 days please explain why we had almost no internet last night. You can see the independent speed test results. The only reason I am leaving bt is your inability to fix a reliability issue that comes from your open reach line.