BT (British Telecom) Outage Report in Ouston, County Durham, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ouston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ouston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ouston, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Boldon Colliery, Blaydon-on-Tyne, Washington, Wallsend and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ouston, England
Latest outage, problems and issue reports in Ouston and nearby locations:
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Dr Peter Hoare ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@PaulCaden1 and the students home Wi-fi likely no better either! I’m having to drive into work any day I am delivering online outreach presentations to schools or at online conferences as our home Wi-fi is so poor.....😳 @bt_uk?
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Newcastle upon Tyne, England
@bt_uk My phone network is EE
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.
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Alastair Smith
(@baldymanali) reported
from
Gateshead, England
@bt_uk just received email from you saying my email will be suspended if I don't login. I read emails on your new (and I might say, useless) ap every day. Have complained about it previously. Get it sorted
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heather potts
(@heatherpott) reported
from
Walker Gate, England
@bt_uk please can you respond to my complaint ASAP #poorcustomerservice
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk And I NEVER get 4g. Lucky to get 3g!
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🐢gman scouser Hughes 😬☠️
(@gman_hughes) reported
from
Ryton, England
@bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔
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Daniel Jenks
(@DanielJenks89) reported
from
Sunderland Bridge, England
@bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?
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gary littlemore
(@glne12) reported
from
Longbenton, England
Terrible @btsport sort it out
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Gerry1nnes
(@gerrinnesmac) reported
from
Peterlee, England
@bt_uk Tweets are nice but I don't understand how you're in business! I've tried 7 times over three days to call you and you never ever pick up! Just a constant recycled message about being busy! If you can't handle busy you shouldn't be in business.
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lornafay
(@lornafaym) reported
from
Seaham, England
Absolutely shocking customer service from @bt_uk this morning. Glad I was already calling to cancel but being ranted at, demanded to re-consider and called crazy just put the nail in the coffin.
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Tim Harding
(@timhardinguk) reported
from
Whitburn, England
@bt_uk The most inept company in the UK, call yourselves a communications company ! you couldn’t connect dots on a dot to dot child sheet let alone connect a new build property, customer for over 29 years! useless
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@Cazza7 @btsport That’s crap. 🤬
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Tayler
(@taylersant) reported
from
Newburn, England
@bt_uk have been waiting three weeks for our internet to be installed, nobody turns up for appointment today, ring up to be spoken down too and told nobody was booked in so I need to rebook!!!! Worst customer service ever and having a nightmare before we even get our broadband!!!
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Andy burness
(@Andyburness2) reported
from
Longbenton, England
@btsport Turn ur phone on silent u stupid old prick
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Stuart Wannop
(@QlikStu) reported
from
Walker Gate, England
@bt_uk Just upgraded to fibre 500, getting 120mbps on average. Slower than my previous BT package. Been told speed cannot be accurately measured into my hub. Still in cooling off period anything else I can try before I cancel it ?
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.
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Julie Gallagher
(@JulieGal1234) reported
from
Longbenton, England
@bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.
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Trevor Sharkey
(@trevstanley) reported
from
Stanley, England
@bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sixthe6furySix
(@DanRear1) reported
@bt_uk No problem. It was more a question regarding anything I can do to buy a ps5 through BT, apparently this is a good place for current customers to buy one once back in stock? Thanks for the reply
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AbiAbnormal
(@AbiAbnormal) reported
@bt_uk I'm sorry this government and @GavinWilliamson were so awful at delivering Internet vouchers to disadvantage children. If you still have the vouchers I'm sure many children would appreciate it and I'm sure @MarcusRashford would be able to assist with this.
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Amanda Catling 💙
(@amandacatling) reported
@bt_uk Thanks for update. 12/1. Another 4 days. why so slow? That is nearly 3 weeks. Cannot believethis is the service level you are working to. Not great customer service. Can you provide a 4G hub to give us something? Other I know have been given this when there is no service?
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Jasmine Dar Official
(@jjdar36) reported
@bt_uk Seems to have come back after 1 hour but it keeps cutting off and when I call they say the connection has no issues so I’m not getting the service I pay for and you are trying to charge £400 to leave
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resonatmortis
(@resonatmortis) reported
@bt_uk It’s not affecting the service but the cable is hanging across 3 properties and the box in the centre is getting closer to my neighbours car window every day!
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Phil Lloyd
(@onedartlloyd) reported
@bt_uk I closed my account early it was that bad! Customer service was crap, wifi was crap. 4 engineers out, they were crap. Joined Virgin instead... They are crap too
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Inna
(@InnaMUFC_Vettel) reported
@bt_uk is there a problem with your call line? The customer services can't seem to hear me and there's no problem with my phone as I've tried others and they can hear me!
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Kirsty
(@kirstyhannam) reported
@PippaCrerar @bt_uk Even assuming that were true, an intermittent broadband service would be better than none at all. Odd choice by government in an emergency.
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Pickerpark
(@pickerpark) reported
@bt_uk Can you give me a number so I can talk to someone please, not an automated service, I was on hold for over an hour earlier so phoneline is working fine
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Enemarr
(@Nyishaaargh) reported
@bt_uk Hi Kelly, the issue is (as advised by every engineer that's ever visited) that we're too far away from the greenbox in town so FTTP is the only solution (short of a closer box installed) It's insanely slow.. now even moreso due to Lockdown