Is BT (British Telecom) having an outage in Stockton-on-Tees, England?

@BTCare are there any problems with broadband services in Middlesbrough as my Wi-Fi keep dropping out we have had the yellow light for about 30 minutes

@BTCare Ok prove to me you have the right to suddenly charge me or cancel I need the paperwork for my solicitor

@BTCare They didn’t they just reset it so I could log in I need a copy of any contract or correspondence that says you can cancel my very long-standing email address or charge me for it

@BTCare please pass a message onto this chap; Nick Lane Managing Director, Customer Care your service is poor people don’t call back when they promise

@BTCare 2nd time I have been promised a call from BT to sort my issues, guess what no one called, how do you rate that service ?

@BTCare when I had issues and contacted you 3 times Friday and Saturday. You will get a call Mr Hadland from a manager on Sunday to resolve your issue. Your words not mine. All day on my day off I have waited. Guess what no call. Proof of how bad you are, shocking service

@BTCare been on hold for ages and your music is as bad as the service you provide #poorserviceproviders

@BTCare not happy with the way you treat your customers you fail to notify them of price increases and when I contact you my claims are dismissed. **** Turpin Eire a mask when he robbed people#burglars

@BTCare We are getting about 5mbps download and 0.34 upload which is slow. Not sure if there’s anything you can do

@BTCare Hi no idea but it’s pretty poor

@BTCare why can’t I even messsge a short 30 second video because our broadband is so slow? Ts95ls

@BTCare Wireless issues as in router being faulty?

@BTCare Not sure but it’s gradually got worse over time in fact since a sub box has been installed, Sky Q drops out every so often it’s slow and the range isn’t great either.

@BTCare just had call from these numbers 0916784497 01176224322 01741881825 claiming that there are bt broadband tech support ad there's something wrong with our IP number that it not set in private mode but public which its not I have checked can you pass this on

@6diddy6 @BBCMOTD @btsport @NUFC @NUFC_1980_1994 @chriswaddle93 Aye 3-0 down now. Good save by Kevin Carr who became a copper and give me and me mate a bollocking for making a racket playing SPOT against an old folks home.

Just spoken to Linda @BTCare @bt_uk in #Liverpool. At last, someone with a real sense for dealing with a grumpy customer who, until today, has received nothing but dreadful service. Thank you!

@BTCare Naturally I did the test socket, 🙄, I also remember an engineer ‘fixing’ the problem approx 18 months ago, by knocking my line out altogether for 2 weeks, and claiming the problem was rectified 😄😄

@BTCare I made a complaint but it is still not resolved. We had issues with broadband back in jan 18. BT decided to send engineer and has now charged us for this visit. Stating it was client equipment yet I still have the same euipqment. Engineer didn’t touch my equipment.

@BTCare No, was hung up on four times before someone would even look, information given completely sketchy, tech person has apparently passed it on and someone will contact me , no day or time given, asked to raise complaint as no manager available (VOL013-338736204644) Garry

@BTCare Based on where my socket has been installed the smart hub Wi-Fi signal doesn’t reach every room of the house

@BTCare They advised me it would cost £130 for an engineer, and I advised them otherwise, as I had borrowed another router to check it wasn’t that, and also changed micro filters, wasn’t that either, clearly a problem at your end

@BTCare It says there’s no faults, but there have been a number of times where I’ve had to reboot my router or switch to mobile data as performance using home broadband is poor

@BTCare They said open reach had a problem that needs manual fixing. Open reach was supposed to do work oct 8 so why was I not informed there was a problem until after I called on oct 15. Now I am without internet and tv! They said they will update me oct 22 then book an engineer to come

@BTCare If you're happy that your "correct levels" are shit then fine

@BTCare it was clear from the first tweet that explanation wasnt required and that a disgusted customer getting unjustifyable price hikes at the start of a contract was hoping for more than you read from the big book of vague excuses. You clearly have no desire to help at all