BT (British Telecom)

BT (British Telecom) Outage Report in Norwich, Norfolk, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and phone.

The latest reports from users having issues in Norwich come from postal codes NR99, NR3, NR2 and NR5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Norwich, Norfolk, England 10/23/2025 16:40

October 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Phone (8%)

    Phone (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Norwich, Norfolk, England

The most recent BT (British Telecom) outage reports came from the following cities: Attleborough and Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomAttleborough E-mail
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Total Blackout
United KingdomNorwich Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • MortyMark Mark Newstead (@MortyMark) reported from Norwich, England

    @ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.

  • Mark_G_Scott Mark Scott (@Mark_G_Scott) reported from Frettenham, England

    @bt_uk internet outage in NR12. What’s going on?

  • CJCliffe_FCIPS Chris Cliffe FCIPS (@CJCliffe_FCIPS) reported from Norwich, England

    @bt_uk lost broadband in Norwich NR6. Fault found... ...but an update by Thursday 17th??? Seriously, the last thing I need in 2020 is broadband to fail. Please, get a move on.

  • PlanetGridders Marc Gridley 🔰 (@PlanetGridders) reported from Horsford, England

    My recording of the semi final ended after 3h18 minutes. I wondered if @btsport and @mrjakehumphrey made as big a fuss of the Sterling / Mustafi incident as he and they did over the @vlindelof one in the week? I bet there was no mention 🤔 Funny that #agenda

  • mervhoneywood Merv Honeywood (@mervhoneywood) reported from Bungay, England

    @Catters61 @btsport If he could just hang on til next week would be handy for us Norwich fans

  • SeanGreentree Sean Greentree (@SeanGreentree) reported from Attleborough, England

    I’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!

  • SeanGreentree Sean Greentree (@SeanGreentree) reported from Attleborough, England

    @bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!

  • DWyattHupton David Wyatt-Hupton (@DWyattHupton) reported from Norwich, England

    @btsport How do you find college football replays on the App? Looking to watch last night's game today, but can't see a way to search for it and they don't come up under the American Football section. Can you help?

  • rolledchef rolledchef87 (@rolledchef) reported from Thorpe St. Andrew, England

    @davie19tour @btsport 😛 you are easily the worst team to watch in England. Which is extremely sad thinking of the man utd teams I watched as a kid. Also I fully expect everyone to beat us 4-0 mate haha we spent nothing

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @bt_uk Why is BT WiFi/FON not working in Norwich?

  • scoop2far Matt (@scoop2far) reported from Norwich, England

    @bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish

  • SharkScubaDave David Holmes (@SharkScubaDave) reported from Norwich, England

    @jordysniper @btsportwwe @btsport I have asked the same question on more than one occasion! The biggest issue for me is the lack of response! Might as well cancel if the service isn’t going to be up to scratch! Very poor from @btsportwwe @btsport #badcustomerservice

  • TheRefinery68 The Internationalist (@TheRefinery68) reported from Norwich, England

    @bt_uk Just normal on my iPhone there was a problem yesterday with an outage

  • Alec_2511 Alec Wilson (@Alec_2511) reported from Beccles, England

    Martin Keown again for a Manchester United game. Why @btsport? He's an awful pundit and he hates United. Sort it out! @btsportfootball @mrjakehumphrey

  • StephanieHowksx Stephanie Kate (@StephanieHowksx) reported from Taverham, England

    @bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?

  • csauverin Caroline Sauverin (@csauverin) reported from Brooke, England

    @broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.

  • purts149 Robert Purton (@purts149) reported from Rackheath, England

    @mrjakehumphrey @Beerbetnfooty @NorwichLanes @btsport @Chris_Bevs Wow, how dare u try and help ur family! What an awful thing to do.

  • GeordieCanary Dave Montgomery (@GeordieCanary) reported from Thorpe St. Andrew, England

    So. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.

  • seanmkent Sean Kent 🏳️‍🌈 (@seanmkent) reported from Costessey, England

    Poor service from @bt_uk - engineer arrives 1.5 hours after appointment window yesterday and says problem is hub. New hub arrives today and problem not solved. So looks like I have to take another day off for another engineer. Only appointment options are morning or afternoon.

  • jimmybnorwich james bradford (@jimmybnorwich) reported from Spixworth, England

    @AlexP0tter @BT @btsport Yes mate, decent service from them to be fair, although they've had enough of my money over the years

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Stevarno83 Steven Garfirth (@Stevarno83) reported

    @bt_uk Hi, I reported a fault on Saturday as landline doesn’t work and internet is slow. I got a reference number but no logs are showing on my account and I can’t track the fault, to see what’s happening. Is there a way of checking progress using the ref number?

  • Greggs03 Greory (@Greggs03) reported

    @gavj76 @Suffragentleman @btsport Vicki is definitely the worst around!

  • Ells41131425 Ellie✌🏼 (@Ells41131425) reported

    @bt_uk Text has been sent. Internet has been down now for almost an hour. Can I be provided with an update?

  • DerekYallop1 Derek Yallop (@DerekYallop1) reported

    @MarkJMorsley @SkySports @btsport I remember the good old days when there weren’t any co commentators. This persistent garbage most of them spout does my head in

  • 1dickdastardly Ricardo (@1dickdastardly) reported

    @77thomo @btsport You’re just as bad Thompson you ignoramus. Keep your ill informed opinions of #LUFC to yourself. Karen Carney has yet to apologise for her insulting remarks on Amazon Sport 29/12/20 & she has left herself wide open to ridicule. Bad pundits will be called out! male or female! 👊

  • bethgabriel_ Beth (@bethgabriel_) reported

    @77thomo @btsport She doesn’t need you white knights coming to her rescue. She said **** all that was ‘spot on’ and the same would be said if it came from any male pundit. Have a ******* word 👍

  • KaraWillow Kara Godfrey (@KaraWillow) reported

    @bt_uk Yes. It is ridiculously unstable and all we are ever told is its "above minimum speed" when it isn't.

  • smartmuses Christianne (@smartmuses) reported

    @bt_uk Apparently it's in my area but why will it take a whole day to fix ?

  • LuciferShot David Fox (@LuciferShot) reported

    @bt_uk Non update, missed site appointment today and zero customer service followed this tweet. Appalling 'service' @BTCare @bt_uk #btfail

  • taxdisputes David Francis (@taxdisputes) reported from Worcestershire, England

    @bt_uk quite possibly the worst customer service I’ve ever experienced. Was supposed to be connected after moving nearly three weeks ago. Nearly 6 hours on hold, cut off three times, passed from pillar to post and still no service! Absolutely pathetic!