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BT (British Telecom)

BT (British Telecom) Outage Report in Horsford, Norfolk, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Horsford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Horsford, England

The most recent BT (British Telecom) outage reports came from the following cities: Norwich, Wymondham, and North Walsham.

CityProblem TypeReport Time
Norwich Phone 1 day ago
Norwich E-mail 3 days ago
Norwich Internet 12 days ago
Norwich TV 13 days ago
Norwich Internet 17 days ago
Norwich E-mail 21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Horsford, England

Latest outage, problems and issue reports in Horsford and nearby locations:

  • stewielong
    Stewie (@stewielong) reported from Briston, England

    @bt_uk why is your internet so poor!!! I can’t even watch the football without it buffering!! Glad I can leave in 2 months to someone who will help us get what we are paying for

  • rolledchef
    rolledchef87 (@rolledchef) reported from Thorpe St. Andrew, England

    @davie19tour @btsport 😛 you are easily the worst team to watch in England. Which is extremely sad thinking of the man utd teams I watched as a kid. Also I fully expect everyone to beat us 4-0 mate haha we spent nothing

  • vineet_shah_007
    Vineet Shah (@vineet_shah_007) reported from Norwich, England

    Service received from BT advisors pathetic. Fault reported on my line on 1-09-2019 before 7pm did not send me a mini hub as their keep connected promise and could not be bothered to fix it till today as called them for the 7th time on 13-09-2019. @BTCare @bt_uk

  • seanmkent
    Sean Kent 🏳️‍🌈 (@seanmkent) reported from Costessey, England

    Poor service from @bt_uk - engineer arrives 1.5 hours after appointment window yesterday and says problem is hub. New hub arrives today and problem not solved. So looks like I have to take another day off for another engineer. Only appointment options are morning or afternoon.

  • scoop2far
    Matt (@scoop2far) reported from Norwich, England

    @bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish

  • Mark_G_Scott
    Mark Scott (@Mark_G_Scott) reported from Frettenham, England

    @bt_uk internet outage in NR12. What’s going on?

  • csauverin
    Caroline Sauverin (@csauverin) reported from Brooke, England

    @broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.

  • GeordieCanary
    Dave Montgomery (@GeordieCanary) reported from Thorpe St. Andrew, England

    Thank goodness @mrjakehumphrey and @btsport covered #ncfc v #Chelsea The unbalanced coverage from @BBCMOTD / @GaryLineker where it was Chelsea Chelsea Chelsea is rather poor.

  • vineet_shah_007
    Vineet Shah (@vineet_shah_007) reported from Norwich, England

    @bt_uk Need much more than a compensation as for the time I have spent calling and following up what has happened to my complaint, and all for a fault that was out my premises.

  • MortyMark
    Mark Newstead (@MortyMark) reported from Norwich, England

    @ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.

  • TheRefinery68
    The Internationalist (@TheRefinery68) reported from Norwich, England

    @bt_uk Just normal on my iPhone there was a problem yesterday with an outage

  • vineet_shah_007
    Vineet Shah (@vineet_shah_007) reported from Norwich, England

    @bt_uk Much more than receiving download speeds 5-17Mbs and up load speeds of 0.3-1Mbps for 3-4 weeks does not full fill average speeds of (down)47Mbps and (up)18Mbps of the stay fast guarantee.

  • DJJoshuaRoberts
    Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @bt_uk Why is BT WiFi/FON not working in Norwich?

  • purts149
    Robert Purton (@purts149) reported from Rackheath, England

    @mrjakehumphrey @Beerbetnfooty @NorwichLanes @btsport @Chris_Bevs Wow, how dare u try and help ur family! What an awful thing to do.

  • CJCliffe_FCIPS
    Chris Cliffe FCIPS (@CJCliffe_FCIPS) reported from Norwich, England

    @bt_uk lost broadband in Norwich NR6. Fault found... ...but an update by Thursday 17th??? Seriously, the last thing I need in 2020 is broadband to fail. Please, get a move on.

  • jimmybnorwich
    james bradford (@jimmybnorwich) reported from Spixworth, England

    @AlexP0tter @BT @btsport Yes mate, decent service from them to be fair, although they've had enough of my money over the years

  • GeordieCanary
    Dave Montgomery (@GeordieCanary) reported from Thorpe St. Andrew, England

    So. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.

  • PlanetGridders
    Marc Gridley 🔰 (@PlanetGridders) reported from Horsford, England

    My recording of the semi final ended after 3h18 minutes. I wondered if @btsport and @mrjakehumphrey made as big a fuss of the Sterling / Mustafi incident as he and they did over the @vlindelof one in the week? I bet there was no mention 🤔 Funny that #agenda

  • SharkScubaDave
    David Holmes (@SharkScubaDave) reported from Norwich, England

    @jordysniper @btsportwwe @btsport I have asked the same question on more than one occasion! The biggest issue for me is the lack of response! Might as well cancel if the service isn’t going to be up to scratch! Very poor from @btsportwwe @btsport #badcustomerservice

  • StephanieHowksx
    Stephanie Kate (@StephanieHowksx) reported from Taverham, England

    @bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Jayjo16
    AbuelaJJ (@Jayjo16) reported

    @bt_uk my wifi has been down all week and I have been unable to work from home, I can’t get anywhere with actually speaking to a person to resolve the problem and this is completely unacceptable

  • back_the_BBC
    Back the BBC 📺📻📡📱 (@back_the_BBC) reported

    Worth remembering that @GaryLineker turned down a much higher salary offer a couple of years ago from @btsport to go exclusive with the BBC

  • _jamsie22
    James (@_jamsie22) reported

    Ian Darke really has to be the worst commentator @btsport

  • Dognz
    ChristianHyde_2🦮 (@Dognz) reported

    @bt_uk Despite speaking to call handler yesterday evening & been told there was error on your system in suspension of my board band despite being in credit I STILL have no Internet via your service.

  • christatum4949
    Chris ⚽️🐾 👁👁🌹 (@christatum4949) reported

    @btsport can you give Sky back the champions league please awful coverage

  • stevf79
    Stephen Fagan (@stevf79) reported

    What am i missing ? Pundits on BT keep going on about Harry Kane as if he is Mr Spurs. Hes terrible. A luxury. Hopeless #spurs #btsport @btsportfootball

  • Hikari_Yamii
    Josh (@Hikari_Yamii) reported

    @bt_uk Internet down again - when is this getting fixed?

  • RossBrowne76
    Ross (@RossBrowne76) reported

    @bt_uk It seems that your email address for complaints is no longer in use. I’ve phoned multiple times but need to send the litany of issues in text form so there’s a record. I cannot go through it all again verbally. Communications from a communications company is so poor.

  • JoostMalvort
    Joost Malvort (@JoostMalvort) reported

    @bt_uk That doesn't work for a 3rd party reporting a fault as the text message says they can't phone you as the number does not match that on the system.

  • JacobPearson01
    Jacob Pearson (@JacobPearson01) reported

    @btsportfootball saying Tottenham have let Harry Kane down… where is Harry Kane in these big games? Seems to go missing #TOTACM @SpursOfficial #btsport