BT (British Telecom) Outage Report in Brooke, Norfolk, England
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Brooke, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Brooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (58%)
-
E-mail (16%)
-
Wi-fi (14%)
-
Phone (6%)
-
Total Blackout (5%)
-
TV (1%)
Live Outage Map Near Brooke, Norfolk, England
The most recent BT (British Telecom) outage reports came from the following cities: Diss, Norwich, Wymondham and Beccles.
| City | Problem Type | Report Time |
|---|---|---|
 Diss |
Internet | |
| Diss |
Internet | |
| Norwich |
||
| Norwich |
Phone | |
| Norwich |
Phone | |
| Norwich |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Brooke, England
Latest outage, problems and issue reports in Brooke and nearby locations:
-
Robert Purton
(@purts149) reported
from
Rackheath, England
@mrjakehumphrey @Beerbetnfooty @NorwichLanes @btsport @Chris_Bevs Wow, how dare u try and help ur family! What an awful thing to do.
-
Stephanie Kate
(@StephanieHowksx) reported
from
Taverham, England
@bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?
-
Vineet Shah
(@vineet_shah_007) reported
from
Norwich, England
Service received from BT advisors pathetic. Fault reported on my line on 1-09-2019 before 7pm did not send me a mini hub as their keep connected promise and could not be bothered to fix it till today as called them for the 7th time on 13-09-2019. @BTCare @bt_uk
-
Merv Honeywood
(@mervhoneywood) reported
from
Bungay, England
@Catters61 @btsport If he could just hang on til next week would be handy for us Norwich fans
-
David Wyatt-Hupton
(@DWyattHupton) reported
from
Norwich, England
@btsport How do you find college football replays on the App? Looking to watch last night's game today, but can't see a way to search for it and they don't come up under the American Football section. Can you help?
-
The Internationalist
(@TheRefinery68) reported
from
Norwich, England
@bt_uk Just normal on my iPhone there was a problem yesterday with an outage
-
Chris Cliffe FCIPS
(@CJCliffe_FCIPS) reported
from
Norwich, England
@bt_uk lost broadband in Norwich NR6. Fault found... ...but an update by Thursday 17th??? Seriously, the last thing I need in 2020 is broadband to fail. Please, get a move on.
-
Dave Montgomery
(@GeordieCanary) reported
from
Thorpe St. Andrew, England
So. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.
-
Vineet Shah
(@vineet_shah_007) reported
from
Norwich, England
@bt_uk Much more than receiving download speeds 5-17Mbs and up load speeds of 0.3-1Mbps for 3-4 weeks does not full fill average speeds of (down)47Mbps and (up)18Mbps of the stay fast guarantee.
-
Mark Scott
(@Mark_G_Scott) reported
from
Frettenham, England
@bt_uk internet outage in NR12. What’s going on?
-
David Holmes
(@SharkScubaDave) reported
from
Norwich, England
@jordysniper @btsportwwe @btsport I have asked the same question on more than one occasion! The biggest issue for me is the lack of response! Might as well cancel if the service isn’t going to be up to scratch! Very poor from @btsportwwe @btsport #badcustomerservice
-
Sean Kent 🏳️🌈
(@seanmkent) reported
from
Costessey, England
Poor service from @bt_uk - engineer arrives 1.5 hours after appointment window yesterday and says problem is hub. New hub arrives today and problem not solved. So looks like I have to take another day off for another engineer. Only appointment options are morning or afternoon.
-
rolledchef87
(@rolledchef) reported
from
Thorpe St. Andrew, England
@davie19tour @btsport 😛 you are easily the worst team to watch in England. Which is extremely sad thinking of the man utd teams I watched as a kid. Also I fully expect everyone to beat us 4-0 mate haha we spent nothing
-
Mark Newstead
(@MortyMark) reported
from
Norwich, England
@ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.
-
james bradford
(@jimmybnorwich) reported
from
Spixworth, England
@AlexP0tter @BT @btsport Yes mate, decent service from them to be fair, although they've had enough of my money over the years
-
Caroline Sauverin
(@csauverin) reported
from
Brooke, England
@broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.
-
Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@bt_uk Why is BT WiFi/FON not working in Norwich?
-
Matt
(@scoop2far) reported
from
Norwich, England
@bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish
-
Vineet Shah
(@vineet_shah_007) reported
from
Norwich, England
@bt_uk Need much more than a compensation as for the time I have spent calling and following up what has happened to my complaint, and all for a fault that was out my premises.
-
Marc Gridley 🔰
(@PlanetGridders) reported
from
Horsford, England
My recording of the semi final ended after 3h18 minutes. I wondered if @btsport and @mrjakehumphrey made as big a fuss of the Sterling / Mustafi incident as he and they did over the @vlindelof one in the week? I bet there was no mention 🤔 Funny that #agenda
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Luke MacKay-Morris
(@luke_m_m) reported
@BTCare I need you lot to resolve Order reference VOL013-625174632750 pronto - I'm sick of this poor customer experience, had no phone since September and didn't even ask for a digital voice 'upgrade'
-
Debbie Wren
(@Debbe5K) reported
@bt_uk No they have never visited us before
-
CrazyCat Lady
(@CrazyCa56780547) reported
@bt_uk I would love to talk over the festive season - and also watch TV and listen to my Talking Books (I am disabled and partially sighted) but that is not going to happen. I live in a no mobile signal area and have had no broadband for a week and BT cannot sort it until the New Year!
-
Paul Bateman
(@PaulRMQ) reported
@bt_uk Because the last time we dealt with BT was back in the 2000s. It was the WORST customer experience of my life, BAR NONE. One of your moronic staff swore at us and hung up in the middle of an emergency. I WILL NEVER PUT UP WITH BT's IGNORANCE & INCOMPETENCE AGAIN AS LONG AS I LIVE
-
Steve Boyes
(@SteveBoyes4) reported
@bt_uk hi is there a problem with BT Broadband in LA13? My router displays orange light
-
Jack Pilcher May
(@JackPilcherMay) reported
@bt_uk hi, I have one of your BT Halo Mini Hubs but we've lost the password card. Can you help me find/retrieve the password?
-
ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓
(@JoolsTurrall) reported
Hey @bt_uk I have received a call from someone claiming to be a BT support agent. They asked me security questions, is this your practice, do you ask for security information from customers when they cannot verify the caller? #Security #fail
-
Kevin Higgs
(@higgzeee) reported
1st world problems I get .. but BT have cut off my broadband + phone due to a fault +say they can't reinstate until 31st Jan. What a fun xmas we are in store for (not) thanks for absolutely nothing @bt_uk #crap @skytv don't let me down with the new service install in Jan.
-
Jeff Franklin 🇧🇧🇱🇨
(@j3ff_franklin) reported
@bt_uk there has been a reported outage since 28th November 2021. How do I go about getting this resolved?
-
ӄʟǟʊֆ ɮǟʀɮɨɛ 〓〓
(@JoolsTurrall) reported
@bt_uk Your colleagues are stating the issue is with BT Wholesale who haven't signed off the switch over, and if this were to happen the issue would be resolved. Which seems to suggest it's easily resolved but a broken process is preventing it. Which makes this even more ridiculous!