BT (British Telecom) Outage Report in Hethersett, Norfolk, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hethersett, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hethersett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Hethersett, Norfolk, England
The most recent BT (British Telecom) outage reports came from the following cities: Norwich, Attleborough, Wymondham and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Wi-fi | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Hethersett, England
Latest outage, problems and issue reports in Hethersett and nearby locations:
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Stephanie Kate
(@StephanieHowksx) reported
from
Taverham, England
@bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?
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Chris Cliffe FCIPS
(@CJCliffe_FCIPS) reported
from
Norwich, England
@bt_uk lost broadband in Norwich NR6. Fault found... ...but an update by Thursday 17th??? Seriously, the last thing I need in 2020 is broadband to fail. Please, get a move on.
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Simon
(@glenharlow88) reported
from
Norwich, England
@bt_uk I have a BT hub 6 that's no longer required. Please Could you advise me where I can recycle this. Also I'm £30 in credit with yourselves but no longer a customer How can I claim this back.
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Sean Greentree
(@SeanGreentree) reported
from
Attleborough, England
@bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!
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Sean Greentree
(@SeanGreentree) reported
from
Attleborough, England
I’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!
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David Wyatt-Hupton
(@DWyattHupton) reported
from
Norwich, England
@btsport How do you find college football replays on the App? Looking to watch last night's game today, but can't see a way to search for it and they don't come up under the American Football section. Can you help?
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
Hi @EE I'm a business customer with a mobile contract - am I able to use @bt_uk wi-fi? I connected to one today but didn't know how to login as it asked if I am a BT broadband customer? Thanks
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Caroline Sauverin
(@csauverin) reported
from
Brooke, England
@broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.
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Dave Montgomery
(@GeordieCanary) reported
from
Thorpe St. Andrew, England
So. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.
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MummaShreeve
(@RachelCShreeve) reported
from
Long Stratton, England
Still no @bt_uk broadband or home phone for my neighbours and I since Friday as @OpenreachHelp despite having visited the damaged line have made no attempt to fix. Not great when single parent in remote blackspot area. 4 x being told fixed in 48 hours #stillnotfixed #notattempted
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Matt
(@scoop2far) reported
from
Norwich, England
@bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish
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Mark Newstead
(@MortyMark) reported
from
Norwich, England
@ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.
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Justin BUSTER Howard⭐⭐🏴🇬🇧
(@justinhoward6) reported
from
Norwich, England
In the interest of honesty, I can honestly say Steve McManaman is a horrible scouse pr**k who stole a living kicking a ball about only surpassed by him keeping the numerous medical departments in jobs @btsport #chemil
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Nick Murrell
(@nick_murrell) reported
from
Norwich, England
18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare
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james bradford
(@jimmybnorwich) reported
from
Spixworth, England
@AlexP0tter @BT @btsport Yes mate, decent service from them to be fair, although they've had enough of my money over the years
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Justin BUSTER Howard⭐⭐🏴🇬🇧
(@justinhoward6) reported
from
Norwich, England
@btsport got some front asking people to donate £10 to the flood victims of Pakistan. Never heard them do this when houses up and down this Isle get ruined in floods every Yr?
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Mark Scott
(@Mark_G_Scott) reported
from
Frettenham, England
@bt_uk internet outage in NR12. What’s going on?
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Marc Gridley 🔰
(@PlanetGridders) reported
from
Horsford, England
My recording of the semi final ended after 3h18 minutes. I wondered if @btsport and @mrjakehumphrey made as big a fuss of the Sterling / Mustafi incident as he and they did over the @vlindelof one in the week? I bet there was no mention 🤔 Funny that #agenda
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@bt_uk Why is BT WiFi/FON not working in Norwich?
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The Internationalist
(@TheRefinery68) reported
from
Norwich, England
@bt_uk Just normal on my iPhone there was a problem yesterday with an outage
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tom
(@TomDJG) reported
@btsport @btsportwwe On the BT Sport app, last nights episode of WWE Smackdown is showing half an hour of NXT and then last WEEK'S Smackdown. Can you please fix this as I want to watch last night's!
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Helen Hay
(@froggiesmiles) reported
@bt_uk any chance of getting my fibre switched back on after you guys mistakenly turned it off on Wednesday? Your processes must be awfully complicated or just crap service! Not happy
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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Jonny Harrison
(@HarrisonJonny72) reported
@bt_uk Ironically my internets so slow it won't perform the search on the web page. fibre to the cabinet but it is too far from the houses.have investigated the options available. BT wanted over £11000 to sort it out using a gov subsidy. Still doesn't answer my question on unfair costs
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Ultimate Fight Clan
(@Ultim8FightClan) reported
@btsportufc @btsport just in case you were wondering your so called service isn’t free but l don’t deserve a response to a question about this?
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*
(@ASPRIV99) reported
I have a problem with DN. I think it’s trying to hack my internet @bt_uk
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Shae Harmon (they/them)
(@shazzah_harm) reported
@hex @bt_uk And this is affecting our lives - work and school. And now my phone internet is going to get shut off. How is this so slow to get installed?!
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Jonny Harrison
(@HarrisonJonny72) reported
@bt_uk But we don't receive the same level of service as anyone and it's not a case of changing provider it's a case of poor infrastructure. My original comment is people will get cheaper internet on UC. however there surely should be a reduction in cost when it is so poor
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Rosemarie Kibble
(@KibbleRosemarie) reported
@bt_uk Was promised on the 1st July and yet again the promise was broken. Had a call from BT this morning, couldn’t answer the phone so left a message to say they would phone back on Tuesday. This is beyond ridiculous now!
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Sangster
(@Sangster70) reported
@btbusinesscare Hi Kirsty, just had a 2 he chat with one of your colleagues, issue not fixed but will try changing the router tomorrow. I also need to sort out a new contract as I think I am out of my current one, thx