BT (British Telecom) outages and service status in Hethersett, England

Problems in the last 24 hours in Hethersett, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hethersett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hethersett, England

The most recent BT (British Telecom) outage reports came from the following cities: Attleborough, and Norwich.

City	Problem Type	Report Time
Attleborough	Internet	2 days ago
Norwich	E-mail	3 days ago
Norwich	Phone	4 days ago
Norwich	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Hethersett, England

Latest outage, problems and issue reports in Hethersett and nearby locations:

• 
  MummaShreeve (@RachelCShreeve) reported 1 minute ago from Long Stratton, England

  Still no @bt_uk broadband or home phone for my neighbours and I since Friday as @OpenreachHelp despite having visited the damaged line have made no attempt to fix. Not great when single parent in remote blackspot area. 4 x being told fixed in 48 hours #stillnotfixed #notattempted

• 
  Dave Montgomery (@GeordieCanary) reported 1 minute ago from Thorpe St. Andrew, England

  So. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.

• 
  The Internationalist (@TheRefinery68) reported 1 minute ago from Norwich, England

  @bt_uk Just normal on my iPhone there was a problem yesterday with an outage

• 
  Caroline Sauverin (@csauverin) reported 3 minutes ago from Brooke, England

  @broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.

• 
  Mark Newstead (@MortyMark) reported 10 minutes ago from Norwich, England

  @ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.

• 
  Mark Scott (@Mark_G_Scott) reported 12 minutes ago from Frettenham, England

  @bt_uk internet outage in NR12. What’s going on?

• 
  Jon P Watson Photography (@thejpwphotos) reported 15 minutes ago from Norwich, England

  Hi @EE I'm a business customer with a mobile contract - am I able to use @bt_uk wi-fi? I connected to one today but didn't know how to login as it asked if I am a BT broadband customer? Thanks

• 
  Sean Greentree (@SeanGreentree) reported 24 minutes ago from Attleborough, England

  @bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!

• 
  Vineet Shah (@vineet_shah_007) reported 25 minutes ago from Norwich, England

  Service received from BT advisors pathetic. Fault reported on my line on 1-09-2019 before 7pm did not send me a mini hub as their keep connected promise and could not be bothered to fix it till today as called them for the 7th time on 13-09-2019. @BTCare @bt_uk

• 
  Joshua Issitt (@joeissitt) reported 33 minutes ago from Attleborough, England

  @WestHamUtd, @NorwichCityFC and @MotoGP all on at the same time tomorrow.... Help! @btsport

• 
  Vineet Shah (@vineet_shah_007) reported 41 minutes ago from Norwich, England

  @bt_uk Much more than receiving download speeds 5-17Mbs and up load speeds of 0.3-1Mbps for 3-4 weeks does not full fill average speeds of (down)47Mbps and (up)18Mbps of the stay fast guarantee.

• 
  Merv Honeywood (@mervhoneywood) reported 42 minutes ago from Bungay, England

  @Catters61 @btsport If he could just hang on til next week would be handy for us Norwich fans

• 
  Justin BUSTER Howard⭐⭐🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@justinhoward6) reported 43 minutes ago from Norwich, England

  @btsport got some front asking people to donate £10 to the flood victims of Pakistan. Never heard them do this when houses up and down this Isle get ruined in floods every Yr?

• 
  Sean Greentree (@SeanGreentree) reported 43 minutes ago from Attleborough, England

  I’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!

• 
  Tim Harris (@timjamesharris) reported 44 minutes ago from Horsford, England

  @bt_uk I'm sure I'm paying for a "WiFi signal in every room" service but I can't be because I haven't got one!!

• 
  Dave Montgomery (@GeordieCanary) reported 45 minutes ago from Thorpe St. Andrew, England

  Thank goodness @mrjakehumphrey and @btsport covered #ncfc v #Chelsea The unbalanced coverage from @BBCMOTD / @GaryLineker where it was Chelsea Chelsea Chelsea is rather poor.

• 
  Matt (@scoop2far) reported 52 minutes ago from Norwich, England

  @bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish

• 
  Paul Suggitt (@SuggsPT) reported 58 minutes ago from Hethersett, England

  @typerfsh @btsport @bt_uk A hammer is going to fix mine in a minute ... fix it to the floor! 😂

• 
  Vineet Shah (@vineet_shah_007) reported 59 minutes ago from Norwich, England

  @bt_uk Need much more than a compensation as for the time I have spent calling and following up what has happened to my complaint, and all for a fault that was out my premises.

• 
  Stephanie Kate (@StephanieHowksx) reported 59 minutes ago from Taverham, England

  @bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  National Grid UK Customers (@gridcustomersuk) reported 2 minutes ago

  @bt__uk__r @bt_uk Thank you. We are working with the customer now to investigate the Sunday power cuts.

• 
  Grub Street Publishing (@grub_street) reported 7 minutes ago

  @bt_uk So I have filed a complaint its number is N150511-151190. And guess what you are now threatening to disconnect us when in fact we dont have a service with you and haven't since March. So what are you going to disconnect! You are a JOKE

• 
  🤓 Julie 🤓 (@JulieNobbs) reported 8 minutes ago

  @bt_uk Help! We’ve had a lightening strike n our router has gone off n will not switch back on. We’ve rang the help line 3 times n it keeps finishing the call without giving us the option to speak to someone even though their check assumes there’s nothing wrong. Advice please!

• 
  jpb0332 (@jb0332) reported 8 minutes ago

  I have ongoing issue with BT & internet connectivity outside UK! Using WiFi I cannot connect to get mail on phone, iPad & computer! WiFi will not connect to Btinternet server! I spent hours resetting everything, next day it’s same problem! Gmail is ok @BTGroup @bt_uk

• 
  Susan Trechka (@SueTrechka) reported 9 minutes ago

  @GrahamH36921247 @bt_uk We’re the same here, we don’t have the full fibre broadband though. Our landline is out again, it has the old copper wiring. A technician is scheduled to fix it today. Out for 3 weeks.

• 
  Tim Ashcroft (@TimAshcroft) reported 11 minutes ago

  @bt_uk Hi. How do I cancel my TNT sports addon? Can't find the option anywhere. Please don't tell me I have to phone...

• 
  Angry Scotsman (@Ang_ryScotsman) reported 16 minutes ago

  @bt_uk Every time I go into the support we spend two hours. They do automated tests from some call centre abroad and tell me that my system's working fine. It hasn't been working fine since November so I'm just waiting to leave my contract.

• 
  Anne Fowlds (@Annief54) reported 18 minutes ago

  @bt_uk want to make a complaint about EE. I am 72 technology I can’t handle. All I wanted to do was speak to a customer service they didn’t want to know. Sky at least treated me as a human, I was so upset, gave bad feedback they didn’t care

• 
  Gizmo (@Gizmo83508413) reported 21 minutes ago

  @bt_uk Does it on multiple browsers and devices. Look like the website has a problem, rather than me. As it’s your website maybe you should be contacting the technical team? Just a thought, like

• 
  Graeme Davis (@GraemeDavis) reported 23 minutes ago

  i’m trying and failing to report a broadband problem to @bt_uk - online is an endless loop to linecheck (fault found), chat message won’t open, phone sends to txt not a person, txt is a very long wait on a charged-for line. How does anyone ever contact BT?