BT (British Telecom) Outage Report in Hethersett, Norfolk, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Hethersett, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hethersett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Hethersett, England
The most recent BT (British Telecom) outage reports came from the following cities: Norwich, Wymondham, Attleborough, Long Stratton, and East Dereham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich
|
Internet | 7 days ago |
|
Norwich
|
TV | 8 days ago |
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Norwich
|
Internet | 12 days ago |
|
Norwich
|
16 days ago | |
|
Norwich
|
Internet | 24 days ago |
|
Norwich
|
Internet | 27 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Hethersett, England
Latest outage, problems and issue reports in Hethersett and nearby locations:
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The Internationalist (@TheRefinery68) reported from Norwich, England@bt_uk Just normal on my iPhone there was a problem yesterday with an outage
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Mark Scott (@Mark_G_Scott) reported from Frettenham, England@bt_uk internet outage in NR12. What’s going on?
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Marc Gridley 🔰 (@PlanetGridders) reported from Horsford, EnglandMy recording of the semi final ended after 3h18 minutes. I wondered if @btsport and @mrjakehumphrey made as big a fuss of the Sterling / Mustafi incident as he and they did over the @vlindelof one in the week? I bet there was no mention 🤔 Funny that #agenda
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Merv Honeywood (@mervhoneywood) reported from Bungay, England@Catters61 @btsport If he could just hang on til next week would be handy for us Norwich fans
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Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England@bt_uk Why is BT WiFi/FON not working in Norwich?
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rolledchef87 (@rolledchef) reported from Thorpe St. Andrew, England@davie19tour @btsport 😛 you are easily the worst team to watch in England. Which is extremely sad thinking of the man utd teams I watched as a kid. Also I fully expect everyone to beat us 4-0 mate haha we spent nothing
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Robert Purton (@purts149) reported from Rackheath, England@mrjakehumphrey @Beerbetnfooty @NorwichLanes @btsport @Chris_Bevs Wow, how dare u try and help ur family! What an awful thing to do.
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Dave Montgomery (@GeordieCanary) reported from Thorpe St. Andrew, EnglandSo. It appears that #virginwifi has gone down. Thank goodness I am with @bt_uk providing a seamless connection. I can’t recall my Wi-fi ever dropping. Champion.
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Vineet Shah (@vineet_shah_007) reported from Norwich, England@bt_uk Need much more than a compensation as for the time I have spent calling and following up what has happened to my complaint, and all for a fault that was out my premises.
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Chris Cliffe FCIPS (@CJCliffe_FCIPS) reported from Norwich, England@bt_uk lost broadband in Norwich NR6. Fault found... ...but an update by Thursday 17th??? Seriously, the last thing I need in 2020 is broadband to fail. Please, get a move on.
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Caroline Sauverin (@csauverin) reported from Brooke, England@broadsgirl @bt_uk @OpenreachHelp Glad it’s sorted but very frustrating. Our internet stopped every time the thermostat kicked in. Engineer replaced thermostat with one that didn’t have worn wires, when I told him that it was the issue but problem came back. Now have a digital thermostat and working internet.
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Sean Kent 🏳️🌈 (@seanmkent) reported from Costessey, EnglandPoor service from @bt_uk - engineer arrives 1.5 hours after appointment window yesterday and says problem is hub. New hub arrives today and problem not solved. So looks like I have to take another day off for another engineer. Only appointment options are morning or afternoon.
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Sean Greentree (@SeanGreentree) reported from Attleborough, EnglandI’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!
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David Wyatt-Hupton (@DWyattHupton) reported from Norwich, England@btsport How do you find college football replays on the App? Looking to watch last night's game today, but can't see a way to search for it and they don't come up under the American Football section. Can you help?
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james bradford (@jimmybnorwich) reported from Spixworth, England@AlexP0tter @BT @btsport Yes mate, decent service from them to be fair, although they've had enough of my money over the years
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Mark Newstead (@MortyMark) reported from Norwich, England@ChrisElliott66 @bt_uk Yeah I am in Aspland rd, so not far away. It was only when I started talking to neighbours they said " oh yeah, mine too". Service status on BT website doesn't even acknowledge there is an issue.
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Sean Greentree (@SeanGreentree) reported from Attleborough, England@bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!
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David Holmes (@SharkScubaDave) reported from Norwich, England@jordysniper @btsportwwe @btsport I have asked the same question on more than one occasion! The biggest issue for me is the lack of response! Might as well cancel if the service isn’t going to be up to scratch! Very poor from @btsportwwe @btsport #badcustomerservice
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Matt (@scoop2far) reported from Norwich, England@bt_uk how is it that when you own the backbone of broadband in the uk you still manage to provide service levels so far below any of your rivals? 2 weeks of failing service and no response from BT... rubbish
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Stephanie Kate (@StephanieHowksx) reported from Taverham, England@bt_uk hi! We recently moved house a week ago. Your employee said it’d be two weeks for our internet to activated, is this able to be sped up please? We now have no phone data /are having to buy more. If not, will we receive a partial refund for this month for 2 weeks no service?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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G. (@GuilleCummings) reportedlike, 2 years of hard work making that account be what it was down the drain and even worse to see accounts like BTSport and USA Network do so much better.
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Alex Keyworth-Wright (@AlexKWLangport) reported@bt_uk Seems to be widespread outages in Bath area. I'm not with BT but think you supply the lines with Openreach. Any idea what the issue is?
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🎀𝐵𝑜𝒷𝒷𝒾𝒹𝒾 𝑀𝑜𝑜 🤍 (@bobbidi_m00) reported@bt_uk My internet has been dropping all day but states there’s no known issues in my area
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alan (@alandavidpeter1) reported@btsportufc @btsport Just violence never will be a sport
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David Woolf (@DWillW10) reportedThe programme cut out with 15 minutes of the game remaining. Game was very tightly poised. Funny thing is that on the phone you talk about customer service. 35 minutes left on the recording the game stopped St Kilda v Brisbane. Poor AFL. @btsport Be better
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Nick Smith (@nicksmithlive) reported@bt_uk really confused how I'm getting bad picture/sound quality on @ComedyCentralUK but watching it through the @NOW app (on the BT box), it's perfect!
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Viron (@VironRagnaros) reported@bt_uk Heya, my internet has been garbage, well under the minimum rate for my contract but your online service wont help me. I had to hotspot my PC just to load twitter and send this message. It's been weeks of waiting for online help to actually help. Help or I'm out.
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FLUXUS (@YYURYYUBIC) reported@bt_uk I want to cancel my mobile but your site has no way to do it....
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CW (@calumwaite) reported@bt_uk Been through all this on Wednesday.. engineers have visited neighbours and identified a problem with the lines about 3 miles away yet still no fix… you should send me a dongle or something as it seems like a big issue that is going to be prolonged
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Erin Harker (@erryberry32) reported@bt_uk I have a question @bt_uk why have my parents been without broadband since 18 July despite BT saying they are on to it. How will they be compensated for the cost of the service they haven't received, the mobile data charges they have incurred, streaming platforms they can't view