BT (British Telecom)

BT (British Telecom) Outage Report in Southampton, England

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The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO30, SO16, SO40 and SO17.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Southampton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Southampton, England 11/21/2025 14:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Southampton, England

The most recent BT (British Telecom) outage reports came from the following cities: Fareham, Southampton, Eastleigh and Gosport.

Loading map, please wait...
City Problem Type Report Time
United KingdomFareham Internet
United KingdomSouthampton Internet
United KingdomSouthampton Internet
United KingdomFareham Internet
United KingdomEastleigh TV
United KingdomGosport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

  • GamerPsvr Grumpy Ageing Gamer PSVR (@GamerPsvr) reported from Southampton, England

    @bt_uk I explained that we were struck by lightning. He arranged for a temporary mini hub to be sent as there is no phone line. Today an engineer came to fix "a wire fault" but was not told it was lightning so nothing he could do. Now 3 weeks for another engineer to come.

  • 1legmummy 1legmummy (@1legmummy) reported from Fair Oak, England

    @BTGroup PLEASE, please cancel my account.I s/w someone who told me it was done and to cancel dd just got bill!! Only got BT sport #BTsport BT17020191 can’t get through by phone

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    @simonread10 @toryboypierce And Daily mail he wants to see bbc lose the rights and he knows bbc do a much better job then itv outside @btsport &@SkySports so whatever will happens @BBCSport is the only non pay subscription network to offer HD & sometimes 4K UHD vie Red butter/Online which itv don’t expect

  • JunquetbySolent Junquet (@JunquetbySolent) reported from Gosport, England

    @bt_uk Thank you BT - NOT I’ve wasted 30mins trying to sort email on iPhone which I now find is a BTYahoo issue. Why don’t you put an error message on Mybt app - the first place I looked - as well as webpage

  • SaintMikeB SaintM (@SaintMikeB) reported from Wickham, England

    @BTCare a bit of feedback: when a customer raises a complaint over the phone, don’t try to deal with it via text message. It really doesn’t give the impression you want to solve things, more that you can’t even be bothered to give them a call and speak to them.

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk IT IS NOT WORKING SORT THIS OUT!!!!

  • spenaldo73 Eagle Eyes 👀 (@spenaldo73) reported from Gosport, England

    @bt_uk having issues trying to use my own router with fibre broadband, currently trying to get through to 150, been waiting for 33 mins and counting

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk Please help I cannot log on to my emails!!!

  • ClareRo38563421 Clare Rogers (@ClareRo38563421) reported from Winchester, England

    @bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails

  • TallisMoon ElaineAllsoppArtist🐺 (@TallisMoon) reported from Hythe, England

    @bt_uk @codybartlettt SO45 area internet down for the last hour now

  • RichLines Richard Lines (@RichLines) reported from Southampton, England

    @aceofherts5 @SkySports @btsport Was on hold for over hour to sky other day to give my notice on sports. Only one you can't cancel online funny enough! Had to give up in the end, which is what they want annoyingly. Will try again later. Selfish money grabbing....

  • bwheeler16 Ben Wheeler (@bwheeler16) reported from Southampton, England

    Anyone got a clue how to turn this awful crowd noise off on @primevideosport using the app on @bt_uk #CPFC

  • maxyourday max yourday (@maxyourday) reported from Hythe, England

    @bt_uk Crap service

  • Bev1975 Beverly Ardabili (@Bev1975) reported from Eastleigh, England

    @allssfc72 @bt_uk I had terrible trouble getting them to sort out my house move a few years ago. Terrible service and, ironically, I remember them cutting me off mid phone call trying to sort 🙄🤣

  • PrimulaBond Primula Bond (@PrimulaBond) reported from Winchester, England

    @bt_uk @BTGroup will you please track down and stop these nuisance calls about my internet which are now becoming really sinister

  • dansharpe90 Dan Sharpe (@dansharpe90) reported from West End, England

    @danidotx @bt_uk Sign up with another, the cancellation is usually sorted by your new ISP as part of the service migration (replaced the old process of getting a MAC from your current provider)

  • RoseGaunt Rose Gaunt (@RoseGaunt) reported from Shedfield, England

    @bt_uk The broadband in my street has been down since Monday night. I’ve been told it’s a fault in the mains but I’ve had no update. I am unable to work from home!

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    @soxer100 @ejh2014 @BBCNews Simple answer cancel @bt_uk change to @virginmedia or if you can’t get virgin @SkyUK virgin wood be my first Choice

  • TallisMoon ElaineAllsoppArtist🐺 (@TallisMoon) reported from Hythe, England

    @codybartlettt @bt_uk Yep, ours is down too. Same postcode

  • rahim94 Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    If there's one thing I like about #WWE being on @btsport, it's that when they show it on repeat, they cut out some of the adverts 😁

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • soph_hamartia soph (@soph_hamartia) reported

    @bt_uk What’s right with the wifi is the question. It’s an open issue but we’ve had 0 contact since they last came out to look 😬

  • graeme_day Graeme Day (@graeme_day) reported

    @bt_uk Our landline has gone down. No ring tone, but no reported problems in the area.

  • bliprogers Matt Rogers (@bliprogers) reported

    @bt_uk Yes I did and was told I'd get a call back today and surprisingly enough this hasn't happened. Told my current fix date (for your error) is Jan 13th, that'll be 35 days without service this time and 49 days in 4/5 months. Merry Christmas 🎅

  • iru1985 Ian Russell (@iru1985) reported

    @btsport @samwarburton_ @MrAndrewCotter help. 33rd minute of #clevsmun and penaud stops a pen kick to touch but he starts off the pitch and returns to the pitch? Have the rules changed? I thought you had to stay on the playing field to save a kick to touch?

  • coachjemjem Jem (@coachjemjem) reported

    @bt_uk I moved from Virgin to BT. No service since. Zero broadband for 2 days straight. On hold for over an hour and then the line goes dead. Twice now. Really disappointing. What’s going on? #bt

  • alpha_waves alphawaves (@alpha_waves) reported

    @bt_uk Ordered fiber 300 around 7 weeks ago, today was the 3rd appointment and the 2nd tine where an engineer didnt turn up. Waited in all day again!!!!!!!! Disgusting customer service and a 'we dont give a ****' attitude over the past month has made my blood boil.

  • ginabinmore @Binmore (@ginabinmore) reported

    @bt_uk Will be looking forward to a refund for not having a service especially at the time of year

  • andreibel7 Pineapple kid (@andreibel7) reported

    @bt_uk I only have a problem with buffering

  • F1RagingBull F1 Raging Bull - Adam (@F1RagingBull) reported

    @Weir90 @virginmedia @bt_uk Feel bad for you but BT are the true true scum. The most evil scummy ISP in the UK.

  • quackdaniels Perakeet (@quackdaniels) reported

    Hi @bt_uk - we're having trouble activating our broadband following a house move. We've been on the phone with customer support all day and got nowhere. Any chance you'd be able to help? Thank you.