BT (British Telecom) Outage in Birmingham, England

@bt_uk hey, broadband has been down since last night, done all the usual (reset, check cables, factory reset, do online checker etc) but no avail. Could you confirm that it's an issue your end rather than ours? Status checker says fine but I don't believe it.

@bt_uk been trying to ring your helpline for the past few days regarding an upgrade but no one is answering. Anyway you can help?

@bt_uk my internet is down and on my account it says there’s a fault in my area, but my next door neighbours is working perfectly 🤔

@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.

Can you not have lost the audio while Robbie Savage was chatting ****? @btsport @btsportfootball

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@bt_uk I currently have your service. I was wondering if I could pay for fibre cable to my property for faster speeds currently stuck at 50mbs

Anyone else having intimitant sound issues on @btsport ?? I’m watching the Man Utd game and the sound cuts out sporadically.

@OpenreachHelp Please stop this corporate line of "Ring your provider" @BTCare have tried there best and your company even lies to them! You must start owning your own company failures, YOU must contact customers that YOU have let down NOT the provider you have all the info 'OWN IT' #rubbish

I'm so glad Jordan has day centre today. @bt_uk WiFi is down. It was out at 6.15am when I woke up. He needs the WiFi not only to play his music for his anxiety but to communicate with us too. You have until 3pm to fix it or I let him phone you. Good luck xx #specialneedsweek

@steveburnley @bt_uk Be entitled to some compensation then mate as a minimum. Give them a call and report a fault. May just be a fault on the network. 👍🏻

@bt_uk Also please could you reply to the DM when you get time there are a couple of questions that need addressing. Know you’re busy etc but not sure how else to contact you this is beyond self help.

@bt_uk BB. Changing to red and back again to blue. On and off all day. I’ve had really problems with this over last couple years lots of visits and CS contact.

@Pukekobird @bt_uk You must be a Halo customer then , don’t worry about the text it’s probably just the systems throwing a wobbly x

@btsport still charging people full price for a service that’s useless due to sports cancellations. Should at least do the same at @SkySports Disgusting.

@bt_uk all day l have been trying to help a fellow key worker get some damn assistance as our office is closing due to corona and she can’t work because you guys won’t sort her internet out. She’s called time and time again and you hang up!

@daveleif @SwintonClair @bt_uk Yes definitely a factory reset ! Pin or paper clip into back of hub reset button hold down till lights go off or green then release

Why don’t @btsport suspend subscriptions whilst they are not offering a service as @SkySports have done. £38.50 a month for zilch !

@btsport poor that you’re still charging customers or won’t freeze payments while there’s no live sport on. Take a leaf out of @SkySports book.

@Halcruttenden @btsport Ditto. Sky first. Then BT. Graze boxes next (nice idea but still eat crap too) then the woofers. Two is a luxury I’ve decided so they have a week to prove who is staying. Mind you if I tell the wife I think I’m gone

@btsport can anyone advise how to cancel BT sport. Looked on the app and website and there is no option. Help please.

@btsport trying to query my invoice gave up after holding on the phone for 45 mins. Poor customer service for a Tele Comms company

@bt_uk why’s my wifi not working la? Keeps connecting and disconnecting me la

@bt_uk stay connected they say, make sure your connecting with family and friends. Quite frankly, i'm finding it hard as an external problem that has been identified through @SkyHelpTeam has not been fixed since Thursday. This is starting to affect me now good on you😌

@bt_uk Told my broadband would be connected on 30 Jul. In the meantime a 4G router would be sent to ensure no break in service. Now told it won't be connected until 8 Aug, and no received 4G router. I run an online business and haven't had internet for nearly a month? Come on

@solarisfire @bt_uk That is awful! I'd never heard of this either until now.

@bt_uk Absolutely disgraced at your service!!!!! A manager won’t speak to me over the phone because he’s too busy, had an engineer into my house with no notice and no PPE! I suggest someone contacts me ASAP

So @bt_uk and @OpenreachHelp let me down again date now pushed back to 19th August.

@bt_uk email servers down again. Poor service again and again.

@bt_uk i’ve sent you a DM with instructions to cancel my BT sport if you could get back to me asap to confirm this has been done please. Thanks