BT (British Telecom) Outage in Birmingham, England

@IndyHothi @SkyHelpTeam @SkyUK @bt_uk switch to BT, I’ve never had problems with BT.

I pity the poor person @btsport who has to stay up all night to hit the button that mutes and redacts the in-game sponsor mentions during the @MLB @HRDerbyGame & @AllStarGame. I think I’ll just get an @mlbatbat subscription next year

Don’t bother getting @bt_uk for tv broadband and phone, I’ve never had so many issues! Complete incompetence from start to finish, and still have no phone or tv #useless

@bt_uk took 20 minutes and being transferred around 4 different departments just to cancel SIM I’ve never used and get rid of BT sport - absolute pain in the bum!!

@bt_uk Thanks for the reply. The light is consistently on; the issue is the connection keeps dropping - good one minute, not working the next - and this is not isolated to one device (or just Apple devices). All very odd.

I haven't complained about my @BTCare WiFi in a while... but jesus it's bad at the moment. Absolutely no ryhme nor reason for it. Driving me ever so slightly bonkers.

@Roxiemusic2018 @KateCopestake @BTGroup @bt_uk @btbusinesscare I was referring to my landline. BT now offers a blocking service and unblocking if you change your mind.

@KateCopestake @BTGroup @bt_uk @btbusinesscare Had a spate of these calls a couple of months back. Said my bband speed slow so played along for a while. (I'm xBT). Their objective to get access to your device via IP address. I blocked their number then the cheeky b**gers rang me again on 3 separate days using diff numbers.

@dejkirkby @MatPDouglas @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @TheMattAttackUK @knankles This £4 a month deal I may actually get on it for the app Damn this just worked on me

@dejkirkby @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @TheMattAttackUK @knankles I know when I was younger I paid for the full Sky sports package to get just WWE programming as I didn't want to miss any of it You're god damn right though

@TheMattAttackUK @knankles @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @dejkirkby Well damn I just realised this may actually be the best move for those who just want WWE

@rizwan_jalil @SmethwickWMP @sandwellcouncil There’s a real issue across the entire area with @BTCare neglecting their phone boxes. It’s almost impossible to find out how to report issues to them. Issues in Bearwood include filthy interiors, flyposting, smashed handsets... minimal investment in their upkeep.

Is there a bigger arsehole on tv than Jermaine Jenas! Never heard such bias #THFC #ChampionsLeague #Ajax #BTSport

@denkmit @tommyhill33 @btsport @btsportmotogp Only problem is you don’t get @suziperry with the MotoGP video pass 🤣 #FirstWorldProblems

Hey @btbusinesscare how come ak only getting 20/5 down instead of my 70/20

Sorry @btsport but every time you ask an official his opinion on a controversial issue in game it just confirms my very low view of them. For such a simple game they make it so complicated #SCHMCI

@btsport Sterling should come off because ha has had a crap game, could not beat an egg

@SteevoSteevo19 @btsport @SkySports Jenas, Harry & Hoddle. BT treat us like one of the big boys whereas Sky is overloaded with dull, salty ex-gooners

@GaryTaylor67 @virginmedia @btsport This is too late I appreciate but to answer your question, I am a @virginmedia customer with a @btsport subscription and it appears the answer, despite this, is to join @SkyUK as soon as you can

@BTCare Yes they are. The router is a hub 5 and it’s blue but there’s no internet connection on phone or laptop. Don’t know if it’s a general problem or our router. Tried resetting, etc no joy

@petbro1 @btsport Well, considering I am disabled and have had dealings with those people, I have little sympathy. And no, I've never made a mistake. I'm perfect! :P

@BTCare I appreciate that is what should be happening Claire...but sorry it is not actually what is happening...10 days..closing the fault cases without checking fault fixed, blaming Open Reach, failing to call when promised...I have just read the BT customer service code of practice 🤯

@BTCare You closed... our original complaint VOL013-337703979566 without even checking it was fixed ...so angry...now had to open a second case and yet still no phone, broadband or Wi-fi TV for 10 day’s now

@Anth_SmithWells @BTCare Wouldn't use BT again if they offered to pay me. Worst customer service I've experienced in my life.

@BTCare Really poor service on Home Broadband - why c ant you resolve

@bt_uk @BTCare Also, if I am unable to watch the Moto GP tomorrow morning (the ONLY reason I pay your horrendous prices) I will cancel my pointless 'service' on the spot.

@BTCare VOLO55 5191590800232 is the complaint reference. There must have been 5+ call backs that either don’t happen or happen at a different time to when promised

@BTCare is it impossible to receive a call back when promised? Even a call back would be nice at times! I’ve had an outstanding complaint that has been going on for weeks. Don’t you have a responsibility to resolve it in a specific timeframe?

@mrjakehumphrey @btsport how has nobody mentioned in the build up or asked poch if he is worried vorm will be targeted because he is dodgy and very poor?? #COYS

@BTCare SHIT SHIT SERVICES

@BTCare I understand all that's been done but it's a 24 hour journey,going back and forth. It's not a quick fix solution,to many obstacles.

@BTCare Your bt engineer because of the quality of his expertise he was able to instruct me on how he was going to solve problem. I have now got 64mp. My point is getting to the point solving .I don't think there is enough investment in the infrastructure.

@scottnicholls78 @btsport @SpeedwayGP Great that people are talking about speedway but for the wrong reasons sadly.....ref should never officiate again. Tai will be pumped up now to go on and win the title.

@BTCare Thanks. I’m on Channel 11 - and have been for a year or so after another similar issue. I tried 1 yesterday but that seemed to be worse. I’ll try again...

@BTCare All blue. And the issue isn’t speed it’s just intermittent availability. It can work perfectly for an hour or so, and then not at all for another hour.

@btsport answer to #punchandjudy fletch & Mac absolutely shit @btsportfootball

@BTCare Yes we do . There is a lot people complaining about the speed of so called fibre down are our road . It’s none existent

Brilliant, so @btsport have lost the rights to show NBA Basketball. What a crock of shit. Guess I’m just going to have to move over to California instead now #BTSports #NBA

One set peice is all @Everton did with 11v11 and yes @Wolves didn't offer much either but @btsport @DFletcherSport and Inspector Gadget have gone on like Everton were giving us a lesson! It was a poor watch from both sides but I just hate one sided commentators! Scouse twat!

@BTCare Kevin, I’ve raised a fault every possible way I can, appealing customer service.

@BTCare Can I speak to someone about this please in the meantime? The OpenReach survey is for a new development across the road. In the meantime they just need to run a cable from an existing post that already serves my next door neighbour. Fairly sure someone is confusing the 2 issues?

@bt_uk @BTCare Someone told my mum he would ring back today to sort an ongoing fault we’ve been dealing with regarding our wifi hub, and your help desk has been useless. No closer to sorting the problem and it’s already charged us over £100 for wifi we haven’t used.

@frankwarren_tv @Tyson_Fury @btsport Hope he takes it seriously this time. The last fight was a joke and his stupid antics really put me off, if it continues then he wouldn’t be worth watching. He has the skills and we want to see them, come on Fury be the fighter you can be and not the clown.

@BTCare please could you sort out a complaint for me? Managed to get cut off half way through a call to an overseas call centre and now on hold again.

@btsport @BT Why bother recording a programme when the previous one over runs? I recorded True Grit that aired straight after the Speedway Grand Prix and it recorded only half an hour? You're quick enough upping prices but can't solve a little issue like this! PATHETIC!

@BTCare Unfortunately I can’t check as won’t load - connection very poor. I have sent a DM with our postcode.

@BTCare great customer service from one of your colleagues this evening. Feel free to DM me for more details as I didn’t get the chos name. Deserves a pat on the back however #CustomerService

@BTCare Your customer service is absolutely dire. I have never experienced anything like this level of incompetence in my entire life.

@BTCare My landline is totally dead, I rang your Fault line & was told there was no fault, however, there are problems in the area that I know of & my neighbour is expiercing the same problems, please help..

@saddler_andy @bt_uk @BTCare Mate my Mom had this for about 4 days, she had to have a new router, hate to be bearer of bad news

@bt_uk your service is shocking, especially as we are new customers trying to give you business!

@bt_uk terrible customer service. Still no broadband to my elderly parents even after being promised it would be back on within 3 hrs. 20hrs later nothing and no explanation. Disgusting way to treat your customers.

@bt_uk It's a home hub 5 and I've lost track of how long I've been complaining about this issue but it wouldn't be an exaggeration to say more than a year.

@BTCare full of broken promises. Elderly parents still left with no broadband disputes being promised it would be back up and running within 3 hr. Almost 20hr later still nothing and no communication as promised. Is this how you treat your customers. It obviously is 👎🏻

@lottepywell @VodafoneUK Been there with these. Now with @bt_uk pay more but never have an issue.

@bt_uk I've already made a complaint and awaiting a response.

@laurenhansmith Hi Lauren, we're sorry to hear you're having issues. Please contact @bt_uk where someone will be able to help you.

@bt_uk Yes but it still doesn’t address the issue ! And calling you doesn’t either

hey @bt_uk is #btmobile having data problems today in London, I'm not getting 3 or 4G in a place I always get it (office) , it's just "connecting" and on "E" .

@mikewcdx @georgeb1400 @btsportscore @btsportfootball @btsport @premierleague @SheffieldUnited I'm sure that those millionaires won't have a problem with that