BT (British Telecom)

BT (British Telecom) Outage Report in Birmingham, England

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The latest reports from users having issues in Birmingham come from postal codes B2, B5, B18, B19, B12, B4, B1 and B23.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Birmingham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Birmingham, England 07/16/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (12%)

    E-mail (12%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Birmingham, England

The most recent BT (British Telecom) outage reports came from the following cities: Wolverhampton, Birmingham, Solihull, Walsall, Dudley, Sutton Coldfield, Rowley Regis, West Bromwich, Tamworth, Willenhall, Wythall, Tipton, Stourbridge and Brierley Hill.

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City Problem Type Report Time
United KingdomWolverhampton Wi-fi
United KingdomBirmingham Internet
United KingdomBirmingham E-mail
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi
United KingdomBirmingham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Birmingham, England

Latest outage, problems and issue reports in Birmingham and nearby locations:

  • Mike_Ames_Flair The Scalability Guy (@Mike_Ames_Flair) reported from Knowle, England

    @bt_uk Twitter is our last resort. I need a phone number to speak to a person. 4 days no internet and my business is suffering now. Please help.

  • HughesGriffiths TrisGriffithsHughes (@HughesGriffiths) reported from Birmingham, England

    @bt_uk My network won't let me text that number. We've been having issues since Saturday. VOL053-7950565794178

  • jhavfc Jess (@jhavfc) reported from Birmingham, England

    Really annoyed with @bt_uk and @PrimeVideo - Twice in 10 minutes the app has just closed down for no reason. Paying good money to watch the football and the app is completely unstable.

  • SandyBeech43 Alex Beech (Artful Codger) (@SandyBeech43) reported from Hockley Heath, England

    @bt_uk @Cheesy_Grinner Shame they are not as handy for all of their let down customers. Been with BT since 1970 and always championed them but falling out big time.

  • bookshop_bear Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    @bt_uk I have been told that to request transcripts of calls I need to request in writing -but without Wi-Fi my printer is not working! Do you have a complaints team or customer services email address I could use?

  • king_body_art King Of Ink Land ® (@king_body_art) reported from Birmingham, England

    @bt_uk contract ends next month mom has been paying it for years I give her money but you won't transfer DD to me at my address and want a set up fee plus full price for 30 days before can apply for social fund ridiculous and your losing a customer because of this

  • Truss17Jayne Tracey Jayne Russell (@Truss17Jayne) reported from Dudley, England

    @bt_uk I need to report elderly persons landline not working. Please help

  • Ronan_Barton Ronan Barton (@Ronan_Barton) reported from Birmingham, England

    @bt_uk I am not sure if this is an automated response, but that has been fixed now it’s trying to get the order replaced that seems to be the problem. But seemed to be happy to flog another 24 month contract, than also some TV then also a SIM card…..

  • bookshop_bear Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    @bt_uk Hi Chris-I’ve just been looking on the @Ofcom website and wonder if I’m entitled to the £8.40 per day compensation to cover the days I’ve had to wait for phones to be sent/chase up the phones not working?

  • bookshop_bear Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    Does anyone have any recommendations for business phone/internet? I’m looking to leave @bt_uk after 3 weeks of no landline and the worst customer service I’ve ever experienced!

  • bookshop_bear Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    Still having problems with @bt_uk and I do not have time to spend another hour on the phone talking about the same issues-can anyone help me on here?

  • bookshop_bear Bear Bookshop (@bookshop_bear) reported from West Bromwich, England

    Does anyone else have a recurring issue with @bt_uk where they’re told about engineer will come out and they just don’t…happened to me 3 times now!! In other news we still have no phone!

  • gray_schofield Gray Schofield (@gray_schofield) reported from Birmingham, England

    @England @bt_uk @_DeclanRice Stop this ****.... It's Man of the Match

  • danclissett daniel clissett (@danclissett) reported from Fazeley, England

    Hay @btsport anyway I can watch the villa documentary I can’t afford to subscribe to your service

  • TheRealSiOram77 Simon Oram 💙 (@TheRealSiOram77) reported from Fazeley, England

    Are @btsportfootball @btsport talking about the handbags because the game was ****? And nothing really to talk about? I suppose they have got another 70 odd mins to fill!

  • loveburpees gavin (@loveburpees) reported from Dordon, England

    Second time @bt_uk have let me down with Internet. Second week and still no wi fi. Maybe time to look elsewhere

  • loveburpees gavin (@loveburpees) reported from Dordon, England

    @bt_uk have let me down with Internet. Maybe time to look elsewhere

  • Truss17Jayne Tracey Jayne Russell (@Truss17Jayne) reported from Dudley, England

    @bt_uk is there a problem- West Midlands?

  • AmazingAJ87 AJ (@AmazingAJ87) reported from Willenhall, England

    @bt_uk why had my Internet been down for over an hour now?

  • CJBlacksmith Courtney (CJ) James (@CJBlacksmith) reported from Birmingham, England

    @btbusinesscare @BTBusiness what's the contact number for customer services please ?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • adhdiwill ADHD Will 🇺🇦 #FBPE #BLM 🇺🇦 (@adhdiwill) reported

    @btbusinesscare I think the problem is you say you want us to lock in a better deal, by renewing our contract, but you’re accidentally showing us the deals only available to new customers. Who am I supposed to complain to about this? Is it ofcom? Trading standards?

  • Delna1234 Delna (@Delna1234) reported

    @jonesrachelann @btbusinesscare @Keir_Starmer Just occurred to me that I’ve heard of a number of people having problems with O2 and Virgin. All having difficulty with problems re getting through to call centres . O2 keep saying caller failed the security test until they threatened complaint

  • jim_morrison123 Jim Morrison (@jim_morrison123) reported

    @jonesrachelann @btbusinesscare Hi Rachel Did you get it sorted? We are in the same boat. The sales are great but then the technical support in India is useless. We are on the 7th week and its still not working. I think I have made 40-50 calls in total and its still not working.

  • Dave_Goodhand Dave Goodhand (@Dave_Goodhand) reported

    @btbusinesscare Hi I work for a local council, I'm trying to help a customer with an address for some stables, BT say they need an address for a connection, but stables aren't something which Royal Mail would issue an address to, How does BT deal with these situations? Thanks

  • Alex250175 Alex Usher (@Alex250175) reported

    Good Morning @btbusinesscare, Have sent a DM but had no response, would like to close out this fairly simple issue quickly please.

  • SteveGrange77 OriginalCrackfox (@SteveGrange77) reported

    Our Internet went off on 21st June, service finally restored on 10th July. 09:27 this morning - major service outage in the area.... Oh dear @bt_uk / @BTCare, not a great experience at all....

  • SadrniaK Keya Sadrnia (@SadrniaK) reported

    @EE/@bt_uk/@BTCare-We moved my elderly parents to Digital Voice. Now we cannot switch the voicemail feature off. Why can you not add the ability to switch this feature off, especially for the elderly? They cannot work Voicemail in the upper 80’s. Help create the ability to action

  • dr_phil_ok Phil (@dr_phil_ok) reported

    @btbusinesscare Tried this. No further forward. @WeAreOpenreach are apparently swtiching off our 300mbps service and have rolled out fibre to all but ten house in my area so the only option is a 75% downgrade. They have no idea when our sevice will be dropped, no idea when we will get fibre....

  • jane_stevens7 Jane Stevens (@jane_stevens7) reported

    @bt_uk @BTCare raised complaint with @bt_uk yesterday return call due today before 1.30pm for update…..Guess what ….. failed again to call ! Poorly run service time to cancel #nowtv #Bt #EE

  • mccroryhair McCrory Hair ✂️ (@mccroryhair) reported

    @btbusinesscare absolute **** show. Broadband and phone down since Saturday. Still no resolution. Five days days of Business lost. You are a joke.