BT (British Telecom) Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
The latest reports from users having issues in Smethwick come from postal codes B67.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent BT (British Telecom) outage reports came from the following cities: Solihull, Birmingham, Wolverhampton, Walsall, Sutton Coldfield, Kidderminster, Oldbury, Smethwick, West Bromwich, Dudley, Tamworth, Redditch, Bromsgrove, Stourbridge and Tipton.
| City | Problem Type | Report Time |
|---|---|---|
 Solihull |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Andrew Hopkins
(@htdlandrew) reported
from
West Bromwich, England
Christmas ruined thanks @bt_uk from my family for accidentally disconnecting my Business Broadband and not providing a solution until January. #BT #BTFibre
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Litter Watch
(@Litterwatch1) reported
from
West Bromwich, England
@btbusinesscare Awful service! Over charged as well. To add insult to injury you've sent out emails stating our contracts ended. We have only just renewed it!
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Lian Cole 🧚🏻♂️
(@MsLianC) reported
from
Wednesfield, England
@carolcorbett31 @bt_uk You can cancel for one month just call in
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Onkar 'Kari' Singh
(@1OnkarSingh) reported
from
West Bromwich, England
Champions league back on the screens of everyone in the UK today....Give @Tyson_Fury that damn air time he deserves for Saturday @BTSportBoxing @btsport @btsportfootball 🙌🏽🙌🏽
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JP
(@PervaizJasim) reported
from
Birmingham, England
I’m sorry I like AJ but there’s levels to this shit #Fury #btsport #TysonFuryGypsyKing
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Steve Stride
(@StrideSteve) reported
from
Birmingham, England
Why don’t @btsport suspend subscriptions whilst they are not offering a service as @SkySports have done. £38.50 a month for zilch !
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Craig
(@CraigyLowe) reported
from
Birmingham, England
@bt_uk all day l have been trying to help a fellow key worker get some damn assistance as our office is closing due to corona and she can’t work because you guys won’t sort her internet out. She’s called time and time again and you hang up!
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Scott Logan
(@slogan1980) reported
from
Birmingham, England
@btsport I’ve been trying to get through to cancel my BT Sport for literally three days now. I’m up to my 5th call, as we speak, I’ve been on hold for 32 minutes. I’d say it’s been nearly two hours across all of the calls.......shocking. I’ve used chat, and they are not helpful
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Colin Egginton
(@ColinEgginton) reported
from
Kidderminster, England
@SkyUK Could you make a link in my account section for customers to cancel or pause @btsport We will be back when the sport is back.
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lee mulliss
(@leemulliss123) reported
from
Birmingham, England
@btsport still charging people full price for a service that’s useless due to sports cancellations. Should at least do the same at @SkySports Disgusting.
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Sally
(@the_beanster) reported
from
Birmingham, England
@bt_uk My 91 year old grandparents are still without internet or phone since 11th February despite reassurances it would be resolved yesterday. This is disgusting service they are isolated, depressed and deserve better.
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Tony Kenny
(@MrT222) reported
from
Birmingham, England
@Halcruttenden @btsport Feel ur pain Hal, same last wk but Sunday made a point of ringing after open at 9am eventually got through to a Liverpudlian called Michael. As you say don’t want to refund or cancel as Sky has but did come up with a very good deal - too long for this tweet so I’ll add it below
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Adam Matthews
(@AdsMatthews) reported
from
Kidderminster, England
I know there’s not many games left on, but really hope those who feel safe enough are able to take in some non-league football today. They will really appreciate the support! Failing that, give @FCHTOnline against @EUFCofficial a go. Live on @btsport at 5.20pm 🙌
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Jamz
(@Jamz121) reported
from
Birmingham, England
@chevyt80 @SkyUK @btsport Dat streaming life shit quality, feezes, commentator speaking Arabic etc all long, did it for years... 4k HD all da sports deya on my TVs. £100 a month not bad
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Litter Watch
(@Litterwatch1) reported
from
Birmingham, England
@bt_uk @btbusinesscare Have resolved our internet & phone issue. We are back up & running. Well, virtually we are.
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Lian Cole 🧚🏻♂️
(@MsLianC) reported
from
Wednesfield, England
@daveleif @SwintonClair @bt_uk Yes definitely a factory reset ! Pin or paper clip into back of hub reset button hold down till lights go off or green then release
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Tony Kenny
(@MrT222) reported
from
Birmingham, England
@Halcruttenden @btsport Ditto. Sky first. Then BT. Graze boxes next (nice idea but still eat crap too) then the woofers. Two is a luxury I’ve decided so they have a week to prove who is staying. Mind you if I tell the wife I think I’m gone
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Joanne Whitfield
(@TweetyPie100) reported
from
Solihull, England
@bt_uk The company of Broken Truths, that's obviously what their initials stand for! Lie after lie after lie. Cancelled appointments, estimated repair date being pushed back further and further, broken promises to call back and excuses why our line hasn't been fixed sooner.
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Chris Lane
(@Chr1spyduck) reported
from
Wombourne, England
@btsport poor that you’re still charging customers or won’t freeze payments while there’s no live sport on. Take a leaf out of @SkySports book.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Morris
(@haveablowtinman) reported
@Rob_Rolls99 @btsport @Plusnet Spoke to BT tech who after some time said it was a known issue between plusnet and BTSport app. Raised to highest level but they don't seem to be getting anywhere. Works on non plusnet networks
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Rob Rolls
(@Rob_Rolls99) reported
@haveablowtinman @btsport @Plusnet Yeah I’m having this issue too, can’t log in to BT Sports App on any device connected to WiFi, also can’t even log into MyBT on any device connected to my WiFi
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Mark
(@Markafc87) reported
@bt_uk not being funny my broadband has bin down now for hours all it says is people are working on it and that they don’t have to come to the house to sort it. FIX IT
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CorndogLives
(@CorndogLives) reported
@bt_uk Had the flashing purple light on our router for the last two days. Says there is issues in the OL12 area but given no estimated fix time. Really need some idea of the issues as have work to do from home.
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TO
(@TO_Ldn_Mcr) reported
@ashleyjplatt @btsport This florida game is one of the worst I've seen
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Michelle Conn
(@michelle9966k) reported
@bt_uk No fibre broadband I’m on halo and I cannot even contact you by phone what’s the point of that not even live chat is there for some reason please help
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Sarah Morpeth
(@skiptotheend) reported
@bt_uk Love this ! The ‘fault’ was BT removing our landlines and replacing them with ‘digital voice’ which only works when there is power … now into 24 hours of power cut … ! Can anyone spot the problem ?
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Peter Morris
(@haveablowtinman) reported
@Plusnet I did that 3 days ago. Was told there was nothing you could see at your end and it's a @btsport issue. Funny cos when I spoke to BT they said it was a @Plusnet issue. Closer inspection BT discovered it was a known serious incident and said they were working on it.
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Little But Fierce 🏴 🇬🇧
(@Girlwithvoiceuk) reported
@bt_uk Our situation has been a case in point of how very poor communication can cause and materially contribute to even previously satisfied long term customers leaving immediately. Ie very preventable. One for our complaint handling/communication training courses!
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Gina
(@Faith_4_today) reported
@bt_uk hi, we’ve had no dial tone or WiFi all day/evening after storm last night. Checked via text service who said network problem this morning - now checked again and they say all is fine with line but still no dial tone or WiFi - please advise thanks