Is BT (British Telecom) having an outage in Halesowen, Dudley, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Halesowen, Dudley, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Halesowen, Dudley, England

November 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (54.82%)
  • Phone (20.08%)
  • E-mail (8.63%)
  • Wi-fi (8.63%)
  • Total Blackout (4.62%)
  • TV (3.21%)

BT (British Telecom) Outage Map Near Halesowen, Dudley, England

The most recent outage reports and issues originated from Birmingham, Solihull, Brierley Hill, Wolverhampton, Kingswinford, Stourbridge, Bromsgrove, Walsall and Tipton.

BT (British Telecom) in Halesowen, Dudley, England Comments

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BT (British Telecom) Issues Reports Near Halesowen, Dudley, England

Latest outage, problems and issue reports in Halesowen, Dudley, England and nearby locations:
  • richardjohn1987
    Rich (@richardjohn1987) reported from Birmingham, England

    @BTCare Yes they are. The router is a hub 5 and it’s blue but there’s no internet connection on phone or laptop. Don’t know if it’s a general problem or our router. Tried resetting, etc no joy

  • DJVillan
    DJ Villan ♿🎙 (@DJVillan) reported from Birmingham, England

    @petbro1 @btsport Well, considering I am disabled and have had dealings with those people, I have little sympathy. And no, I've never made a mistake. I'm perfect! :P

  • CFOESFRS
    Dawn Whittaker (@CFOESFRS) reported from Birmingham, England

    @BTCare I appreciate that is what should be happening Claire...but sorry it is not actually what is happening...10 days..closing the fault cases without checking fault fixed, blaming Open Reach, failing to call when promised...I have just read the BT customer service code of practice 🤯

  • CFOESFRS
    Dawn Whittaker (@CFOESFRS) reported from Birmingham, England

    @BTCare You closed... our original complaint VOL013-337703979566 without even checking it was fixed ...so angry...now had to open a second case and yet still no phone, broadband or Wi-fi TV for 10 day’s now

  • corbettcollins
    Ash Corbett-Collins (@corbettcollins) reported from Birmingham, England

    @Anth_SmithWells @BTCare Wouldn't use BT again if they offered to pay me. Worst customer service I've experienced in my life.

  • Davidbrad6ury
    David bradbury (@Davidbrad6ury) reported from Birmingham, England

    @BTCare Really poor service on Home Broadband - why c ant you resolve

  • bsamikey
    Mike Donovan (@bsamikey) reported from Solihull, England

    @bt_uk @BTCare Also, if I am unable to watch the Moto GP tomorrow morning (the ONLY reason I pay your horrendous prices) I will cancel my pointless 'service' on the spot.

  • lee_cutler1986
    Lee (@lee_cutler1986) reported from Birmingham, England

    @BTCare VOLO55 5191590800232 is the complaint reference. There must have been 5+ call backs that either don’t happen or happen at a different time to when promised

  • lee_cutler1986
    Lee (@lee_cutler1986) reported from Birmingham, England

    @BTCare is it impossible to receive a call back when promised? Even a call back would be nice at times! I’ve had an outstanding complaint that has been going on for weeks. Don’t you have a responsibility to resolve it in a specific timeframe?

  • craigieboy77
    craig grove (@craigieboy77) reported from Birmingham, England

    @mrjakehumphrey @btsport how has nobody mentioned in the build up or asked poch if he is worried vorm will be targeted because he is dodgy and very poor?? #COYS

  • sindielouise
    Sindie. (@sindielouise) reported from Birmingham, England

    @BTCare SHIT SHIT SERVICES

  • HyndaBohdan
    Bohdan Hynda (@HyndaBohdan) reported from Birmingham, England

    @BTCare I understand all that's been done but it's a 24 hour journey,going back and forth. It's not a quick fix solution,to many obstacles.

  • HyndaBohdan
    Bohdan Hynda (@HyndaBohdan) reported from Redditch, England

    @BTCare Your bt engineer because of the quality of his expertise he was able to instruct me on how he was going to solve problem. I have now got 64mp. My point is getting to the point solving .I don't think there is enough investment in the infrastructure.

  • richard_teraud
    Richard Teraud (@richard_teraud) reported from Halesowen, England

    @scottnicholls78 @btsport @SpeedwayGP Great that people are talking about speedway but for the wrong reasons sadly.....ref should never officiate again. Tai will be pumped up now to go on and win the title.

  • RPATS2
    Richard Paterson (@RPATS2) reported from Solihull, England

    @BTCare Thanks. I’m on Channel 11 - and have been for a year or so after another similar issue. I tried 1 yesterday but that seemed to be worse. I’ll try again...

  • RPATS2
    Richard Paterson (@RPATS2) reported from Solihull, England

    @BTCare All blue. And the issue isn’t speed it’s just intermittent availability. It can work perfectly for an hour or so, and then not at all for another hour.

  • dunn_pdunn1
    Barry dunn (@dunn_pdunn1) reported from West Bromwich, England

    @btsport answer to #punchandjudy fletch & Mac absolutely shit @btsportfootball

  • Burton_jake25
    jake_burton (@Burton_jake25) reported from Wombourn, England

    @BTCare Yes we do . There is a lot people complaining about the speed of so called fibre down are our road . It’s none existent

  • aaronaustin82
    Aaron (@aaronaustin82) reported from Wombourn, England

    Brilliant, so @btsport have lost the rights to show NBA Basketball. What a crock of shit. Guess I’m just going to have to move over to California instead now #BTSports #NBA

  • brewerman71
    martin brewer (@brewerman71) reported from Kidderminster, England

    @btsport Fuck you mcmanamanamnan say something negative now ya twat #wwfc #WolvesAyWe

  • brewerman71
    martin brewer (@brewerman71) reported from Kidderminster, England

    @btsport Fuck you mcmanamanamnan say something negative now ya twat

  • OddjobMacruna
    Steve Williams (@OddjobMacruna) reported from Woodside, England

    One set peice is all @Everton did with 11v11 and yes @Wolves didn't offer much either but @btsport @DFletcherSport and Inspector Gadget have gone on like Everton were giving us a lesson! It was a poor watch from both sides but I just hate one sided commentators! Scouse twat!

  • paul_holt901
    Paul Holt (@paul_holt901) reported from Wombourn, England

    @BTCare Kevin, I’ve raised a fault every possible way I can, appealing customer service.

  • LeamYids
    Chris (@LeamYids) reported from Wombourn, England

    @BTCare Can I speak to someone about this please in the meantime? The OpenReach survey is for a new development across the road. In the meantime they just need to run a cable from an existing post that already serves my next door neighbour. Fairly sure someone is confusing the 2 issues?

  • bexa_rose12
    Rebecca Tranter (@bexa_rose12) reported from Wolverhampton, England

    @bt_uk @BTCare Someone told my mum he would ring back today to sort an ongoing fault we’ve been dealing with regarding our wifi hub, and your help desk has been useless. No closer to sorting the problem and it’s already charged us over £100 for wifi we haven’t used.

  • Allan_Lunn
    Allan Lunn (@Allan_Lunn) reported from Wombourn, England

    @frankwarren_tv @Tyson_Fury @btsport Hope he takes it seriously this time. The last fight was a joke and his stupid antics really put me off, if it continues then he wouldn’t be worth watching. He has the skills and we want to see them, come on Fury be the fighter you can be and not the clown.

  • NearLegalJones
    H (@NearLegalJones) reported from Brierley Hill, England

    @BTCare please could you sort out a complaint for me? Managed to get cut off half way through a call to an overseas call centre and now on hold again.

  • KelvinEHughes
    Kelvin Eric Hughes (@KelvinEHughes) reported from Kidderminster, England

    @BTCare no call as promised from my complaint handler. It's an absolute joke. Do I now take my business elsewhere? The line is up and running. I'm sure there are plenty of other providers who would be only too happy to take some money off me.

  • OddjobMacruna
    Steve Williams (@OddjobMacruna) reported from Brierley Hill, England

    @btsport @BT Why bother recording a programme when the previous one over runs? I recorded True Grit that aired straight after the Speedway Grand Prix and it recorded only half an hour? You're quick enough upping prices but can't solve a little issue like this! PATHETIC!

  • VictoriaEllen18
    Victoria Cronin (@VictoriaEllen18) reported from Wombourn, England

    @BTCare Unfortunately I can’t check as won’t load - connection very poor. I have sent a DM with our postcode.

  • KelvinEHughes
    Kelvin Eric Hughes (@KelvinEHughes) reported from Kidderminster, England

    @BTCare This is the charge that you stated I had been informed about many times but in reality was only first mentioned to me by my complaint case handler last Thursday. I am neither senile or a liar.

  • richsobol
    richard sobol (@richsobol) reported from Wombourn, England

    @BTCare great customer service from one of your colleagues this evening. Feel free to DM me for more details as I didn’t get the chos name. Deserves a pat on the back however #CustomerService

  • KelvinEHughes
    Kelvin Eric Hughes (@KelvinEHughes) reported from Wombourn, England

    @BTCare Your customer service is absolutely dire. I have never experienced anything like this level of incompetence in my entire life.

  • brummie1984
    Zoe Hanson ??????? (@brummie1984) reported from Birmingham, England

    @BTCare My landline is totally dead, I rang your Fault line & was told there was no fault, however, there are problems in the area that I know of & my neighbour is expiercing the same problems, please help..

  • wfcbanksy
    Mark Banks ??????? (@wfcbanksy) reported from Aldridge, England

    @saddler_andy @bt_uk @BTCare Mate my Mom had this for about 4 days, she had to have a new router, hate to be bearer of bad news

  • Vinny_Banks
    Vinny Banks (@Vinny_Banks) reported from Wolverhampton, England

    @EddCooke1 @BTCare Had so much shit with them for about 4 years. Complete disgrace. Total incompetence as a company. The customer service was borderline embarrassing

  • thevitalspark01
    Gill Finlayson (@thevitalspark01) reported from Bromsgrove, England

    @AtentionSpanLtd @bt_uk @BTCare @BTGroup Gawd that's awful. Since this melt down heard so many complaints! Any recommendations for a decent service?

  • KelvinEHughes
    Kelvin Eric Hughes (@KelvinEHughes) reported from Kidderminster, England

    @BTCare order VOL013-297438069130. So after 3 surveys, 3 days holiday, 1 abandoned visit and £150 in mobile data charges I have an engineer coming today before 1pm to install my line for an order placed 1st May. He's just called to say he's runnibg late. Diabolical service.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Dansmalls1985
    Daniel Smalley (@Dansmalls1985) reported

    @BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved

  • leet85
    lee (@leet85) reported

    @BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service

  • Emmiesnelling
    Emmerson Snelling (@Emmiesnelling) reported

    @BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare distress to the person , especially if the person is elderly! Note I achieved access to the account when I called back without the date of birth but then the following issues occurred BT Customer representative receiving a call a) should be able to discuss the bill and

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare in way other than just saying BT b) clarify in short why they are calling Eg we calling to discus an outstanding payment with the holder of the account c) realize that if a “customer” states on numerous occasions that they do not want to give their DOB , this may be causing

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare BT Agreed you have to validate the account, surely there is more than one way to validate, eg post code , last bill cost , last phone call to who... You could argue that BT customers representatives calling should, a) validate to the customer they are calling, who they are

  • Nightscape
    L.J. Nielsen (@Nightscape) reported

    @BTCare It must be something major for it to be down this long, Im sorry for being snappish, we rely heavily on internet in this house for just about everything. Just want clearer info, Website said nothing for the longest, then estimated repair times plucked from a hat...frustrating.