BT (British Telecom) Outage in Solihull, England

Dear @bt_uk do you really think people live in fear of their internet going down?

@bt_uk is there a problem with the BT email app ?

@btsport PLEASE PLEASE PLEASE SORT YOUR SERVICE OUT!!!!

YOUR SERVICE IS **** #btsport

WHY is the Chelsea Match constantly switching to stupid F1, FFS SORT IT OUT #btsport #poorcustomerservice #joke

Reported a fault with my @BTCare broadband on Friday, got it assessed and a true fault was detected. Engineer booked for today, 8-10. 730, engineer called to say he's on his way. 840, problem fixed (new master socket) 👍🏻

Why can’t you watch the football recorded on virgin box on the iPad when finished when it’s @btsportfootball / @btsport but can if it was on skypsorts ? Help @virginmedia ??

@BTCare @bt_uk Credit where credit is due. Two technical faults - one with line, other with broadband. Quicker to get through and Neil was very helpful in identifying the issue and stayed on the line to check solution worked.

@bt_uk worst mistake I made and I am locked in for 2 years, there is no doubt Virginmedia can not be beaten in Birmingham, please let me go back

@bt_uk tried to buy BT sport monthly pass and the page just keeps endlessly loading. Tried by phone too and they told me they can’t do it. Can anyone help?

@bt_uk I’m not sure yet, it’ll be fine one minute and then suddenly start going off every 5 minutes for about 12 hours. Terrible

@bt_uk my in laws are 95/86 and self isolating. Their landline 0121 705 1403 has been down for days. I was on the phone to BT yesterday for 3 hours and BT promised to have it fixed in 5 days! This service is just not acceptable for 2 very elderly and vulnerable people, please help!

@bt_uk @BT anyone else having an awful time with BT at the moment? Seem to never get through on the phone, chat service on the app is down and when they do say they'll deliver a service THEY DON'T I'm also having difficulty getting through to them on Facebook WHAT'S GOING ON BT?

@bt_uk I've got it reported now and have a Halo on order for delivery tomorrow. Just putting up with a shared 4G MiFi for today. Very slow compared with my usual FTTC connection though. How do people cope with such limited speeds nowadays?

Having horrendous problems, for the first time ever, with my @bt_uk broadband today. Making it practically impossible to work. Not helping my daughter, who's self-isolating, do her schoolwork either.

@bt_uk Been trying to renew Broadband and BT Sport for the last hour. Your customer service team didn’t even try and help and the live chat bot suggested I clicked the moving home section. If you don’t want my custom I’ll take it elsewhere. Interested @SkyHelpTeam?

@BTCare Hello, how do I raise a complaint regards to complete incompetence of sales staff? 🤔

Red round numbers not working #BTSport

@BTCare hi BT are you having problems with email accounts

@England @JackGrealish @bt_uk Played crap

@bt_uk day 6 of no internet. 😭 Please pass on to your @OpenreachHelp engineer's that updating account notes 10 mins after their shift ends several times so noone has a clue when they are going to fix it, is not only unhelpful but SO frustrating.

@btsportrugby no replay of BB v Quins on BTSPORT, unless I can't find it?! Help anyone, as missesd it live.......

lets get something right cheating offline to complete a game have fun 👍 by all means but when @btsport @btsportfootball @SkySportsPL are televising people in competition who have done nothing but abuse people to get where they are like jimmy saville then yes i have a problem ...

@bt_uk Well I was promised a call back today to let me know what was going on. Guess what, let down again.

@bt_uk Do what you say you’re gonna do would be a start. Still waiting on an engineer to fix our broadband who was scheduled between 1-6pm today and was a no show. Just using up my 4G data to tweet this. I’ve paid top up last month because of the lack of broadband in our house.

@bt_uk are the worst. Appalling service, useless broadband. Can’t say enough bad things about my experience of this company. #NeededToGetThatOut

@bt_uk uhhhh you guys might be having issues as thousands have intermitten Internet issues.... you mind looking into it?

@bt_uk We’ve been given some EE box that is just not suitable for a family whose working from home this isn’t setting a good first impression with BT! We’ve all now run out of 3G on our phones as the wifi signal is so bad!

@bt_uk Was told a temporary wire service would take a week to instal, it should be a seamless service having moved over from Sky, granted a transition would be needed for fibre optic (FO) but we need stable internet like with Sky until you can do FO

As a new customer to @bt_uk from Sky, have to say we’re off the a bad start, been given temporary wireless internet which is so awful can’t even load a website & no indication of when fibre optic will be put in place!