BT (British Telecom) Outage in Solihull, England

@bt_uk After having my broadband installation delayed by a month FOR THE THIRD TIME I want to cancel my order. I tried to do that by phone but gave up after being on hold for over 40 minutes. I wrote a complaint using the My BT app last Monday. No reply. Can you help please?

@bt_uk my friends business is reliant on BT for card machine security etc and yet he still can’t get someone to come out to fix until Monday Not a good service

@btbusinesscare And the end result will be bugger all 9 days with no service. Crap customer care

@btbusinesscare Dont waste your time. Our business has been without any service for 9 days now. Your engineer couldn't be arsed to turn up yesterday for the booked appointment . Your customer service is crap

@BTCare Webmail down again - tried on two PC’s and three internet search engines. Any reason for this? Receiving them fine, just cannot send.

@MattRay_83 @btsport He talks so much crap!

It baffles me how little the @btsport commentary team know about #Atalanta, saying surprise lead, potential upset etc. Have they not watched this Atalanta side? They’re a very very good team!! And #PSG have a poor record in the #UCL and are missing key players. Do your research??

I don't know anybody else had a problem with their @btsport yesterday At 1am when #WWENXT Was spose to start it wasn't on the TV & 20 minutes into the opening match was missed and when you want to watch a wrestling show specially NXT You would like to watch it from the start

@bt_uk Yeah, still doesn't work. Got a minihub in the post today, which I'm assuming is a tacit admission that there's a problem outside of our immediate control.

@bt_uk hey, broadband has been down since last night, done all the usual (reset, check cables, factory reset, do online checker etc) but no avail. Could you confirm that it's an issue your end rather than ours? Status checker says fine but I don't believe it.

@bt_uk been trying to ring your helpline for the past few days regarding an upgrade but no one is answering. Anyway you can help?

@bt_uk my internet is down and on my account it says there’s a fault in my area, but my next door neighbours is working perfectly 🤔

Can you not have lost the audio while Robbie Savage was chatting ****? @btsport @btsportfootball

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@bt_uk thanks for the call back tonight 👍🏻. Shocking customer service which is why I don’t and thousands more have a contract with you. and that’s why I’m with @skytv

All season ticket holders should have access to watch their teams home games in my opinion. Poor effort from @premierleague @skysports and @btsport. And yes I know they don’t give a ****!

@CraigWood_ @btsport Ah bad luck. A lot of their plans include it on small screen with an £8 upgrade to use it on your TV. Most don’t know it though

@steveburnley @bt_uk Be entitled to some compensation then mate as a minimum. Give them a call and report a fault. May just be a fault on the network. 👍🏻

@hollietoulson @bt_uk Poor nan she was so happy that it was getting switched on today. She’s going to be really upset to hear that it’s now not.

@btsport still charging people full price for a service that’s useless due to sports cancellations. Should at least do the same at @SkySports Disgusting.

@CraigHarper0105 @SteffanDutch @btsport You are able to get virgin tv without the broadband which for one of the lower down packages comes with bt

@woodss @bt_uk That's horrible. If it's as bad as that, I'll end up switching.

@BT_uk @BTGroup @OpenreachHelp just unhelpful! No one seems to be able to help of assist with an issue I’ve been having for 3 weeks now!

@philrandall @bt_uk On the bright side I don’t need a 4K TV because the broadband is too slow to stream it anyway!

@bt_uk @OpenreachHelp are probably the worst companies I’ve ever had to deal with. I’m fed up

@philrandall @bt_uk Same problem here. The cabinet is the other side of the village, so the speed is never more than 18mb.

@philrandall @bt_uk Good grief! I thought my broadband was slow.

@bt_uk having issues since 7am with your broadband. Constantly disconnecting!!! Can you advise?!

@EE @btsport Hi, I had a promo text yesterday which I believe was from you, but my phone has marked it as 'potential fraud'. I want to take up the offer on the deal, but obviously don't want to cause myself any trouble. Could somebody check it for me please?

@bt_uk Hi Claire - nope, I didn’t have the energy to ring back after such a poor engagement. Will try again this morning, was shocked at such poor organisation (second time this week to the wrong place) and unhelpful member of staff who quite clearly would be anywhere else than at work