BT (British Telecom) Outage in Solihull, England

@bt_uk @bt_global @BTCare Worst servics with horrible customer service. In the span of 17 month three engineer visit several wifi drop still poor wifi signal at my house. For every complain the only option they have is compensation. Less than 0.3 mbps

@theseoldcars @PhillTromans @bt_uk I used Zen too. Exceptional service.

@PhillTromans @bt_uk I told @bt_uk that I would never use it for broadband ever again. By far the worst customer service I've ever had. It literally couldn't pay me to use its services again; life's just too short to battle a corporate entity that doesn't give a shit on any level.

@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

@bt_uk so turns out your customer service is not especially good. Might be good to train your customer service personal a little, also show the tariffs for #maritime and speed up your systems @BBCWatchdog

Seems like the @BTCare scammers are out again. Phone call claiming to be from my service provider and when I question how he got my details he hung up!

@btbusinesscare Am currently off site but cant access some files, isn't the end of the world ill check internet network when i get on site.

@tundeajayi999 @btsport "This is going down in the anals of history."😂😂😂🦁🦁🦁

Almost 2 years since I requested a home move from @BTCare and still not sorted....but now they want payment on a bill for services which never been installed! Sort it out @BTCare!

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty He never will be the GOAT, but he’s going to be the BOAT (best), it’s not just about winning races & titles

@IndyHothi @SkyHelpTeam @SkyUK @bt_uk switch to BT, I’ve never had problems with BT.

@bt_uk absolutely shocking service from yourselves. A week now and still with limited service on broadband. My wife has spent hours on the phone and as for the “keep you connected “ as a plus customer is a joke . The mini hub is a complete waste of time. 😡😡😡😡

I pity the poor person @btsport who has to stay up all night to hit the button that mutes and redacts the in-game sponsor mentions during the @MLB @HRDerbyGame & @AllStarGame. I think I’ll just get an @mlbatbat subscription next year

@bt_uk @black_euan Usual questions we’re not stupid 😡😡

Don’t bother getting @bt_uk for tv broadband and phone, I’ve never had so many issues! Complete incompetence from start to finish, and still have no phone or tv #useless

@dam2040 @btsport @WWEUK yes but never watch it

@dam2040 @btsport @WWEUK the final nail in it's coffin. That's why everyone watches the Network these days

@bt_uk took 20 minutes and being transferred around 4 different departments just to cancel SIM I’ve never used and get rid of BT sport - absolute pain in the bum!!

@bt_uk Thanks for the reply. The light is consistently on; the issue is the connection keeps dropping - good one minute, not working the next - and this is not isolated to one device (or just Apple devices). All very odd.

I haven't complained about my @BTCare WiFi in a while... but jesus it's bad at the moment. Absolutely no ryhme nor reason for it. Driving me ever so slightly bonkers.

First day of new @bt_uk fibre and we suffer a loss of signal. Luckily BT are sending a WiFi Mini Hub and an engineer tomorrow. One day we'll have fully functioning WiFi at a good speed 🙄

@btbusinesscare I really need someone to help as our phone line is ringing but nothing except noise on the line... happens as an annual thing especially after heavy rain!

Day 6 with nothing from @bt_uk let’s hope we don’t get let down today or else myself and @becbluec4 will have to move back out and leave the teenagers to it .....#customersatisfaction #nointernet #purge #freeforall

@btsport trying to watch the game! Stop with the ads for crap boxing bouts.

@btsport sort out your YouTube stream!’ Biggest game, all English final terrible service!! #standardbt #itv #skysports

@dejkirkby @MatPDouglas @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @TheMattAttackUK @knankles This £4 a month deal I may actually get on it for the app Damn this just worked on me

@dejkirkby @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @TheMattAttackUK @knankles I know when I was younger I paid for the full Sky sports package to get just WWE programming as I didn't want to miss any of it You're god damn right though

@TheMattAttackUK @knankles @btsport @Omega_Luke @alpha_reel @hairywrestling @TEGamerUK @smacktalk_uk @WatchesJess @dejkirkby Well damn I just realised this may actually be the best move for those who just want WWE

@rizwan_jalil @SmethwickWMP @sandwellcouncil There’s a real issue across the entire area with @BTCare neglecting their phone boxes. It’s almost impossible to find out how to report issues to them. Issues in Bearwood include filthy interiors, flyposting, smashed handsets... minimal investment in their upkeep.

Is there a bigger arsehole on tv than Jermaine Jenas! Never heard such bias #THFC #ChampionsLeague #Ajax #BTSport

@btsport why do i bother subscribing for your service when I can get better free streams. Currently 3sec of picture then freeze for 30secs before playing another 3secs and freezing again. Normally it's a 30sec sound package on loop. Every #ucl game. Your service isn't worth it.

As if being battered by Ajax isn’t bad enough we have to listen to @jjenas8 and his dire commentary. Please @btsport turn him off 😳🙉🙊

@bt_uk @BTCare 2 phones recorded message from your technical department, heavy accented voice saying they going to cut our internet etc off, just put phone down on them

@denkmit @tommyhill33 @btsport @btsportmotogp Only problem is you don’t get @suziperry with the MotoGP video pass 🤣 #FirstWorldProblems

Hey @btbusinesscare how come ak only getting 20/5 down instead of my 70/20

@nakedtruthguy Spurs are way better than most .. in fact I've got a bit of paint missing in the Bathroom that looks like the Spurs emblem .. ! Earliest friends support them .. good people. I will be watching on BTsport later ..

@bt_uk announce a new package 'complete wifi'. Yet at my house they haven't even installed fibre optic lines. Internet is horrendously slow, always has faults. WiFi in every room, you must be joking @BTCare

Sorry @btsport but every time you ask an official his opinion on a controversial issue in game it just confirms my very low view of them. For such a simple game they make it so complicated #SCHMCI

@btsport Sterling should come off because ha has had a crap game, could not beat an egg

@BTCare Call with BT agent uses less and cut out after 39 mins, he did not ring back. I am leaving. We have to use mobile phone 4G at home👎👎

@BTCare poor broadband service, engineer has not arrived for today. Contact centre do not have record of my call last week. 1/2

@btsport I’m a subscriber but not sure why i can’t watch bt sport on my second skyQ box in my bedroom, works fine in the lounge but not upstairs... please help

@BTCare Yes they are. The router is a hub 5 and it’s blue but there’s no internet connection on phone or laptop. Don’t know if it’s a general problem or our router. Tried resetting, etc no joy

@BTCare @SkyUK @TalkTalk @virginmedia this how not to retain a customer 🤔

**** off McManaman!!! Does my bloody head in!! @btsport #ARSLIV

@petbro1 @btsport Well, considering I am disabled and have had dealings with those people, I have little sympathy. And no, I've never made a mistake. I'm perfect! :P

@BTCare I appreciate that is what should be happening Claire...but sorry it is not actually what is happening...10 days..closing the fault cases without checking fault fixed, blaming Open Reach, failing to call when promised...I have just read the BT customer service code of practice 🤯

@BTCare You closed... our original complaint VOL013-337703979566 without even checking it was fixed ...so angry...now had to open a second case and yet still no phone, broadband or Wi-fi TV for 10 day’s now

@Anth_SmithWells @BTCare Wouldn't use BT again if they offered to pay me. Worst customer service I've experienced in my life.

@BTCare Really poor service on Home Broadband - why c ant you resolve

@SkyHelpTeam @bt_uk been out twice changed hub since sky q fitted signal dropped round house to all other devices good job I don’t need it on roof like ur advert as doesn’t even work in next room

@bt_uk I’ve come back from holiday and am STILL having issues with my broadband. I live in the middle of nowhere and have 3G at best so I have patchy mobile data. Cant watch my BT TV or use my devices and am seriously fed up now. Also, trying to write an assignment 😤

@SkyHelpTeam adverts broadband on the roof mmmm can’t even get a signal in next room to the second hub off you but it’s ok the advice is to buy a third party booster @bt_uk I’m coming for you in March for broadband

@bt_uk Worst customer service ever. You should be ashamed.

That ref they have on @btsport score just sucks the ***** of every ref that makes any kind of decision. Proving the point that they're all shit.

@BTCare @bt_uk have no other options on viewing so that don't help & had no issue until you changed the site & made it harder then before to use.

@BTCare @btsport my grandparents are having this error message, please help 🙏🏻 you’ve tied them into a year contact for a service they aren’t even receiving 😥

@btsport almost every minute of a game streamed on your service buffers for 10 seconds. Never happens when watching @premierleague on @SkySportsPL ... same internet same tv just different outcome 🤔

@GrahBrown @BTCare Worst thing being there is a BT TV app but no sport app

Having Chris Sutton on @btsport is the worst decision they could make. An absolute piece!