BT (British Telecom) Outage in Solihull, England

Looks like I may need to get rid of #youview as they are stopping app support. No, I’m not a @bt_uk subscriber. #rubbish @YouViewSupport

@btsport shit service as per usual from yourselfs, can see anywhere where you advertise takes 4hours to get the service on...

Champions league back on the screens of everyone in the UK today....Give @Tyson_Fury that damn air time he deserves for Saturday @BTSportBoxing @btsport @btsportfootball 🙌🏽🙌🏽

Just phoned to cancel my @btsport subscription that over the years has crept up from £20 to over £35 per month and was immediately offered a reduced rate of £20 pm !!! @MartinSLewis I cancelled anyway

@bt_uk @btbusinesscare Have resolved our internet & phone issue. We are back up & running. Well, virtually we are.

@btbusinesscare Awful service! Over charged as well. To add insult to injury you've sent out emails stating our contracts ended. We have only just renewed it!

@bt_uk The company of Broken Truths, that's obviously what their initials stand for! Lie after lie after lie. Cancelled appointments, estimated repair date being pushed back further and further, broken promises to call back and excuses why our line hasn't been fixed sooner.

@bt_uk what is going on with the Broadband in Henley-in-Arden, keeps dropping every 30 mins, been like this for over a week now - need a fix ASAP

@btsport Surprising that Scouse **** McManaman is talking utter shit again!! Never does anything else! ********!! “It’s still a foul even if there’s no contact!” **** off ****!! #EVEARS

@andrew_kemp @bt_uk @virginmedia To be fair to VM I get excellent service round here. No FTTP available from BT though - I think the best I get is a paltry 16Mb/s. However the customer service.. not so good.

Christmas ruined thanks @bt_uk from my family for accidentally disconnecting my Business Broadband and not providing a solution until January. #BT #BTFibre

@Ste_Whitfield @bt_uk No, it was supposed to be fixed tomorrow. But on @bt_uk service checker for our number, the fault is closed. So I contacted them and they said an engineer had fixed the line. But when I checked, the phone line and internet were not working. They are sending a mini hub out.

Really really poor service from @bt_uk 😱😱😱😱😱😱please improve your customer service. I haven’t been able to get onto internet for over an hour with little support 😡😡😡😡

Internet still down @bt_uk 😱😱😱😱😱PLEASE ADVISE

As well as incredibly poor customer service @bt_uk are also absolute liars. Just been told that an engineer has fixed the fault yet still have no phone line and no internet. I feel a change of provider coming in the new year.

Is anyone in Dorridge or Knowle having problems with @bt_uk internet. It has crashed yet again......as service is v poor😱😱😱😱😱

@bt_uk Had lengthy chat with advisor called Mark who explained an engineer came out today but couldn't fix the problem as it needed someone with more experience. Not sure I believe that. But as he's been dealing with the case I'm not sure it would help any further if you looked into it.

@bt_uk A week with no phone line or internet, supposed to be fixed today but just heard won't be happening. Apparently taking longer to fix the fault but no indication of how long. What an absolute joke of a company. Second time we've had problems in the last month.

@bt_uk Day 8 of being a new customer. Still no broadband/TV and still no clue as to when we will have them #Shambles

@bt_uk Day 7 of being a new customer and still no connection to broadband/TV... now being told update Thursday which will be day 9... #badcustomerservice

@bt_uk The router is just flashing red - as I said, not one of the many people we have spoken to can tell us if and when we will get a service

@bt_uk Loads of issues with Sky but BT are no better!

@bt_uk Your service is a shambles. We had loads of problems with Sky and you are no better!

@bt_uk Called again tonight, told problem is Openreach signal so a different tale to original. Best info is update tomorrow but no info as to if or when we will get a service! No calls, no service, no info 6 days of nothing

@bt_uk I wish you would sort out my lack of service #shambles

@bt_uk Appalling service. Engineer came on Weds to set up our system - 6 days on still nothing - no broadband or TV. Numerous phone calls and two different excuses as to why it is not working. No confidence that this will get sorted #shambles

Getting utterly fed up with @bt_uk After an engineer came out and fitted a new socket our phone line is crackling and has gone down again and this is stopping the internet from working.

@baldytel @btsport Dont wanna disrupt the top 6. It's all var has been brought in to help

My god @btsport are ******* shit If Silva scored it, maybe the goal is ******* debatable. Absolutely clueless

@bt_uk @bt_global @BTCare Worst servics with horrible customer service. In the span of 17 month three engineer visit several wifi drop still poor wifi signal at my house. For every complain the only option they have is compensation. Less than 0.3 mbps

@theseoldcars @PhillTromans @bt_uk I used Zen too. Exceptional service.

@PhillTromans @bt_uk I told @bt_uk that I would never use it for broadband ever again. By far the worst customer service I've ever had. It literally couldn't pay me to use its services again; life's just too short to battle a corporate entity that doesn't give a shit on any level.

@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

@bt_uk so turns out your customer service is not especially good. Might be good to train your customer service personal a little, also show the tariffs for #maritime and speed up your systems @BBCWatchdog

Seems like the @BTCare scammers are out again. Phone call claiming to be from my service provider and when I question how he got my details he hung up!

@btbusinesscare Am currently off site but cant access some files, isn't the end of the world ill check internet network when i get on site.

@tundeajayi999 @btsport "This is going down in the anals of history."😂😂😂🦁🦁🦁

Almost 2 years since I requested a home move from @BTCare and still not sorted....but now they want payment on a bill for services which never been installed! Sort it out @BTCare!

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty He never will be the GOAT, but he’s going to be the BOAT (best), it’s not just about winning races & titles

@IndyHothi @SkyHelpTeam @SkyUK @bt_uk switch to BT, I’ve never had problems with BT.

@bt_uk absolutely shocking service from yourselves. A week now and still with limited service on broadband. My wife has spent hours on the phone and as for the “keep you connected “ as a plus customer is a joke . The mini hub is a complete waste of time. 😡😡😡😡

I pity the poor person @btsport who has to stay up all night to hit the button that mutes and redacts the in-game sponsor mentions during the @MLB @HRDerbyGame & @AllStarGame. I think I’ll just get an @mlbatbat subscription next year

@bt_uk @black_euan Usual questions we’re not stupid 😡😡

Don’t bother getting @bt_uk for tv broadband and phone, I’ve never had so many issues! Complete incompetence from start to finish, and still have no phone or tv #useless

@dam2040 @btsport @WWEUK yes but never watch it

@dam2040 @btsport @WWEUK the final nail in it's coffin. That's why everyone watches the Network these days

@bt_uk took 20 minutes and being transferred around 4 different departments just to cancel SIM I’ve never used and get rid of BT sport - absolute pain in the bum!!

@bt_uk Thanks for the reply. The light is consistently on; the issue is the connection keeps dropping - good one minute, not working the next - and this is not isolated to one device (or just Apple devices). All very odd.

I haven't complained about my @BTCare WiFi in a while... but jesus it's bad at the moment. Absolutely no ryhme nor reason for it. Driving me ever so slightly bonkers.

First day of new @bt_uk fibre and we suffer a loss of signal. Luckily BT are sending a WiFi Mini Hub and an engineer tomorrow. One day we'll have fully functioning WiFi at a good speed 🙄

@mrjakehumphrey @btsport For sure we will see that many of the Var-refs are bought. So many obvious errors during a season can't be a coincidence...

@virginmedia At the end of the day my property was damaged by something that was attached to it that wasn’t even ours and we have never approved for it to be attached to our property. Whether that’s @virginmedia or @bt_uk fault no one seems to want to accept liability! #badcustomerservice

@Phil_Kinch @btsport @virginmedia @supercars I found a stream cheaper and full race and support package

@Moneybox @paullewismoney @BBCNews @bt_uk I've always been aware that BT's email facility is an EXTRA to the primary service of broadband etc so saw it as a bonus or incentive. So it seems reasonable they'd charge for a standalone service. Business is about money-making. Charity is about money-free love

@virginmedia Wow! Feeling very popular with the @virginmedia customer services team right now! Have HP promising to reply to my email ASAP, Sal suggesting it’s a @bt_uk problem, Melissa asking for me to email and now you! Yet none of you have actually contacted us to talk us through the issue

@bt_uk That's correct. No issues on other devices on the same network. I've oodles of bandwidth too. I gave up trying to get help from the chat after getting transferred and having no one connect to my chat after 20 minutes of further waiting.

@Garysonfire @mrjakehumphrey @btsport True, the system isn't broken, it's the muppets watching it...

@aak1880 @skytv @btsport Did you get it sorta alisha im having the exact same problem

@thc_cfc @mrjakehumphrey @btsport The system brought in to help stop mistakes can’t be responsible for stupid inept premier league officials having all the evidence but still getting it wrong.

@bt_uk Hi, eventually I did get through and the guy was very helpful. Just seemed a stupid amount of time to wait