Is BT (British Telecom) having an outage in Solihull, England?

@BTCare Really poor service on Home Broadband - why c ant you resolve

@bt_uk @BTCare Also, if I am unable to watch the Moto GP tomorrow morning (the ONLY reason I pay your horrendous prices) I will cancel my pointless 'service' on the spot.

@BTCare VOLO55 5191590800232 is the complaint reference. There must have been 5+ call backs that either don’t happen or happen at a different time to when promised

@BTCare is it impossible to receive a call back when promised? Even a call back would be nice at times! I’ve had an outstanding complaint that has been going on for weeks. Don’t you have a responsibility to resolve it in a specific timeframe?

How do @BTCare always f*ck up? Dec 2017 - I request a home move Apr 2018 - They f*ck up home move & create new account Aug 2018 - They remove new account and issues. Sept 18th 2018 - Told @btsport will be working again in up to 24 hours. Today - still no BT Sport.

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Not even transferred properly and already had the worst service from @bt_uk @BTCare

@btsport Oh Jesus Christ!!! Robbie f-ing Savage has buggered my night up already! Can’t stand the idiot!! #ARSVOR @Arsenal

@mrjakehumphrey @btsport how has nobody mentioned in the build up or asked poch if he is worried vorm will be targeted because he is dodgy and very poor?? #COYS

@BTCare SHIT SHIT SERVICES

@BTCare I understand all that's been done but it's a 24 hour journey,going back and forth. It's not a quick fix solution,to many obstacles.

@BTCare Your bt engineer because of the quality of his expertise he was able to instruct me on how he was going to solve problem. I have now got 64mp. My point is getting to the point solving .I don't think there is enough investment in the infrastructure.

@Iainodonnell18 @btsport Should never be allowed to race again.

@scottnicholls78 @btsport @SpeedwayGP Great that people are talking about speedway but for the wrong reasons sadly.....ref should never officiate again. Tai will be pumped up now to go on and win the title.

@BTCare Thanks. I’m on Channel 11 - and have been for a year or so after another similar issue. I tried 1 yesterday but that seemed to be worse. I’ll try again...

@BTCare All blue. And the issue isn’t speed it’s just intermittent availability. It can work perfectly for an hour or so, and then not at all for another hour.

Ok so every 2 mins now and this is @btsport at its worst.

@btsport dt003 error has ruined my evening of rugby with errors every 10 mins. app throwing vc010 with no fix even after a reboot #TimeForChange .

Not sure I’ve made the right decision taking broadband out with @bt_uk just spent the last 20 mins going in circles on the phone @BTCare. Very disappointed about customer service so far.

@btsport answer to #punchandjudy fletch & Mac absolutely shit @btsportfootball

@BTCare did you know a phone line has come down from a telegraph pole on the a45 Fletchamstead Highway outside the Esso Petrol Station?

@BTCare I am so peed off with BT!! You’ve closed my main email address, couldn’t reactivate with a pin while I was on the phone for an hour, now you send me a password which is of no use to me at all!! WTF?!! I NEED ACCESS TO MY EMAIL NOW!!! Can you sort this?!!!!!

@BTCare My landline is totally dead, I rang your Fault line & was told there was no fault, however, there are problems in the area that I know of & my neighbour is expiercing the same problems, please help..

@AtentionSpanLtd @bt_uk @BTCare @BTGroup Gawd that's awful. Since this melt down heard so many complaints! Any recommendations for a decent service?

@BTCare They said open reach had a problem that needs manual fixing. Open reach was supposed to do work oct 8 so why was I not informed there was a problem until after I called on oct 15. Now I am without internet and tv! They said they will update me oct 22 then book an engineer to come

@BTCare If you're happy that your "correct levels" are shit then fine

@BTCare it was clear from the first tweet that explanation wasnt required and that a disgusted customer getting unjustifyable price hikes at the start of a contract was hoping for more than you read from the big book of vague excuses. You clearly have no desire to help at all

@BTCare No error messages of any kind...the connection just goes down.

@BTCare Local area has an issue (probably same as yesterday I’d guess) - not logged to me personally.

@BTCare Working again last night and first thing, now down again and problem tracker showing a outage again!! This is disappoining BT 🙁

@BTCare Hi Rita. We have been having problems with connection since we got BT broadband. We have made numerous calls over the years and we’re told to turn it off / on again, etc. We received a new Hub a couple of weeks ago and our bandwidth was increased last week...still not working!

@BTCare Tried to. Internet is still off. Phone crackle back and the BTTV box keeps closing down. Two weeks after it seemed fixed I'm now it seems I'm back at square one.

@BTCare intermittent BB again this morning, useless service, how do I report a fault #btbroadbandjunk

Hi @BTCare @bt_uk my broadband connection has gone down for the millionth time...that’s just this week...we have spent so much time on the phone to India we now have pen pals and have arranged house swaps...btw I pay a lot of money for this so I expect it to work...all the time!