BT (British Telecom)

BT (British Telecom) Outage Report in Willenhall, Walsall, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Willenhall, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Willenhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Willenhall, Walsall, England 11/18/2025 13:40

November 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Willenhall, Walsall, England

The most recent BT (British Telecom) outage reports came from the following cities: Oldbury, Birmingham, Burntwood, Walsall, Wolverhampton, West Bromwich, Dudley, Halesowen, Smethwick, Lichfield, Sutton Coldfield, Solihull, Stourbridge, Kingswinford and Cannock.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury E-mail
United KingdomBirmingham Internet
United KingdomBirmingham Internet
United KingdomBirmingham Wi-fi
United KingdomBurntwood Total Blackout
United KingdomOldbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Willenhall, England

Latest outage, problems and issue reports in Willenhall and nearby locations:

  • jackwilsonbcfc 𝐉𝐚𝐜𝐤 🗣 (@jackwilsonbcfc) reported from Birmingham, England

    @England @JackGrealish @bt_uk Played crap

  • nonameslob_ Rachel ★ (@nonameslob_) reported from Birmingham, England

    @BTCare Hello, how do I raise a complaint regards to complete incompetence of sales staff? 🤔

  • jmanormusic Jmanor (@jmanormusic) reported from Wolverhampton, England

    Why the #BTsport app so odd I will never know, I’m watching by the Man U matched, & I’m like 1hr behind the live stream, I reach 22mins and it kicks me off and there’s no catch up on the site :/ - if I done a illegal atleast I would of got sole of the end kmt

  • iamjameslevett James Levett (@iamjameslevett) reported from Wolverhampton, England

    @OpenreachHelp @bt_uk Is there a reason why the internet in Wolverhampton City Centre is so poor? @wolvescouncil

  • Stuart_H21 Stuart Millard (@Stuart_H21) reported from West Bromwich, England

    @bt_uk I've got it reported now and have a Halo on order for delivery tomorrow. Just putting up with a shared 4G MiFi for today. Very slow compared with my usual FTTC connection though. How do people cope with such limited speeds nowadays?

  • leep777 LeeP (@leep777) reported from Birmingham, England

    Red round numbers not working #BTSport

  • THECUBANS john@acamvideo.com (@THECUBANS) reported from Wolverhampton, England

    @bt_uk Great customer service #Not you do a deal with @NOWTV_It and switch off your customers packages with you midnight 18th Nov then your offer same packages to loyal customers but increase prices by 110%, if I go direct to @NOWTV_It I can get same packages 50% less #rubbish

  • BrumNewsPhotos B'ham News Photos (@BrumNewsPhotos) reported from Birmingham, England

    @BTCare have you got an outage in the B18 area? My lack of internet has got in the way of me watching the 1996 Mission Impossible film!!

  • AlexNewbury Alex Newbury (@AlexNewbury) reported from Birmingham, England

    @bt_uk Yeah, still doesn't work. Got a minihub in the post today, which I'm assuming is a tacit admission that there's a problem outside of our immediate control.

  • amitsharmauk Amit Sharma (@amitsharmauk) reported from Birmingham, England

    @MattRay_83 @btsport He talks so much crap!

  • 88Sian Sian Rowles (@88Sian) reported from Wolverhampton, England

    @bt_uk hiya, we’re currently experiencing really slow broadband speeds and can’t log in to our account online (log in page just keeps refreshing). Also can’t get through on the phone. Can anyone help?

  • Stuart_H21 Stuart Millard (@Stuart_H21) reported from West Bromwich, England

    Having horrendous problems, for the first time ever, with my @bt_uk broadband today. Making it practically impossible to work. Not helping my daughter, who's self-isolating, do her schoolwork either.

  • tonyneat Tony Neat (@tonyneat) reported from Birmingham, England

    @bt_uk After having my broadband installation delayed by a month FOR THE THIRD TIME I want to cancel my order. I tried to do that by phone but gave up after being on hold for over 40 minutes. I wrote a complaint using the My BT app last Monday. No reply. Can you help please?

  • AlexNewbury Alex Newbury (@AlexNewbury) reported from Birmingham, England

    @bt_uk hey, broadband has been down since last night, done all the usual (reset, check cables, factory reset, do online checker etc) but no avail. Could you confirm that it's an issue your end rather than ours? Status checker says fine but I don't believe it.

  • lfcssa Suki (@lfcssa) reported from Birmingham, England

    @bt_uk been trying to ring your helpline for the past few days regarding an upgrade but no one is answering. Anyway you can help?

  • em19rose94 Em 🌹 (@em19rose94) reported from Birmingham, England

    @bt_uk my internet is down and on my account it says there’s a fault in my area, but my next door neighbours is working perfectly 🤔

  • bonesjones Bönes Esq. (@bonesjones) reported from Dudley, England

    @thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.

  • sidmj27 Mark Sidaway (@sidmj27) reported from Dudley, England

    @btsport wTF is Glen Hoddle on ???? #theblokeispinchingmoney

  • barcamark Living The Dream⛳⛳ (@barcamark) reported from Wombourne, England

    @btsport Can you offer an option to mute the idiot and his daughter?

  • wildseawitch Carole Hiscock (@wildseawitch) reported from Cannock Wood, England

    @bt_uk Line been tested and is faulty!! Going to take you two weeks to even get an engineer to evaluate .. shockingly slow service considering the fees! Receiving some mini hub from you to use while we #wait but I'm guessing that won't work on my plugged in computer or our Now TV #BT

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MariaConyard Maria Turley (@MariaConyard) reported

    @bt_uk @BTSopenreach - after a major outage in Hither Green which lasted from 5-11 June, we still have intermittent connection. Broadband goes off overnight and in the morning, and for the past couple of days, in mid-afternoon too. Is this planned because no one seems to know?

  • _rob_p_ Robin Phillips (@_rob_p_) reported

    @bt_uk are you suffering technical problems? Our internet connection went off about half an hour ago. London SE4. We have FTTH

  • danthewatts Daniel Watts (@danthewatts) reported

    About time @bt_uk got off their arse and addressed this miss sold product as it needs sorting sharpish! Business connections and company promises down the drain £££ with us now at your door publicly. We’re in SE7 London - please act fast

  • KandyKandy2013 Kirsty (@KandyKandy2013) reported

    @bt_uk Yes. The engineer also said this was likely with the placement of the hub being where thwt wanted it but it would be fine as BT would provide us with boosters, he suggested we'd need 2 for the house. Phoned today to find that this was not correct information. Just bad service

  • geetakesphotos Gee (@geetakesphotos) reported

    @bt_uk broadband down (as is regular occurrence…) router flashing every colour, 2 people WFH and on deadlines please fix!!

  • _rob_p_ Robin Phillips (@_rob_p_) reported

    @bt_uk Is there any way you could send me a new ONT? It is quite an old one and it was very hot when I went to check everything. It might be that it’s just died? It would save an engineer visit if that’s the problem; I can swap them easily enough

  • TheJensonBlake Jenson Blake (@TheJensonBlake) reported

    Internet down foe the fourth time this week, again leaving me unable to work. @bt_uk as a new customer I'm sat eyeing that contract cooloff/termination. Why should I stay?

  • su_jo @su_jo 💙 (@su_jo) reported

    @bt_uk Thanks Gareth - I did that old-fashioned thing of logging out, shutting down and re-starting everything... it seems to have worked :-)

  • WadeyRed Wadey Red 💙 #FBPE #FBPA (@WadeyRed) reported

    @bt_uk @su_jo Mine and @cherrycupc4ke issue is still unresolved. BT Email app closes down every time you open it. This has been happening for two or three days now.

  • MariaConyard Maria Turley (@MariaConyard) reported

    @bt_uk Every time we contact you though, it’s like there’s no acknowledgement that there’s been a major problem, and this might be caused by that. It was the same during the actual outage. Getting information is too hard - we kept being told 4 hours and it was 7 days!